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Acima

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2.1 1 Review 79 Complaints
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Acima Reviews 1

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6:48 am EST
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Acima - Fraud and scam company

I purchased mattresses from Wayfair. I got an email confirming they were delivered, but they were not. I tried to contact Wayfair to no avail. I tried to contact Acima but all their contact info doesn't work. I ended up disputing the charges with my bank and stop payment but they used something called a digital wallet and were able to bypass the stop. I...

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Acima Complaints 79

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9:53 am EST
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Acima Big Sandy Chair

Ended up paying $1900 for a chair that coast $800. This company is a rip off and a joke. I called yo pay off which my payoff had been under $500 for a long time. I felt like I was never going to pay it off. So I decided to pay it off. Qell payoff went from. $400 to over 500! They tell me it's cause the rent payment come out that day. So my payoff was 514! Not 417. Which is FALSE ADVERTISING WHAT I WAS TO PAY TO CLOSE THE ACCOUNT! I CALLED ASKED FOR MY $97.00 BACK. THE AGENT REFUSED TO PROVIDE REFUND. YOU PEOPLE ARE ROBBING PEOPLE AND I WILL MAKE SURE YOU NO LONGER ROB PEOPLE!I HAVE SCREENSHOT OF BALANCEA DUE. PLUS OVER CHARGE

Claimed loss: Overcharged

Desired outcome: To get a refund of $97.00 cause I ended up paying $514 to buyout!

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Update by Mikos
Dec 20, 2023 9:54 am EST

Note this is regarding ACIMA

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9:50 pm EST
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I was introduced to Acima by a friend of mine when I needed car repairs done. I used them once before and ended up paying them much more due to missing the 90 day pay off. On January 31st I fixed my vehicle which cost 2830 dollars purchase. I missed the 90 day early purchase and continued to make my biweekly payments. I was told my total cost would be 5095...

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7:06 pm EST
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My ex-boyfriend admitted to taking out a loan to purchase a ps5 in my name. I keep seeing charges that said acima but he told me they were for a mattress and tv which I later found out was through another leasing company.. I asked for the ps5 so I could return it and he said he already sold it. Idk what to do because he refuses to make payments and refuse...

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Is Acima Legit?

Acima earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Acima to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, Acima is known for their high standards and safety. If you're thinking about dealing with Acima, it's wise to check how they handle complaints.

We found clear and detailed contact information for Acima. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Acimacredit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Acima have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Acima and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Acima's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 1 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the acimacredit.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Acima protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:50 pm EDT
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I went to get new brakes at tire zone. I was advised of a leasing opportunity. I have used multiple Leasing in the past specially nowadays with the economy the way it is and I never heard of a seven day extension for $100 I was under the assumption that I already paid off my loan, until I acknowledge the fact. I got an email saying I was still getting money...

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2:17 pm EDT
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Acima Ring

I went to a jewelers store and purchased a ring for $1500. Now that my 3 months is up I went to the portal to pay it off before any interests accumulates and I come to find out about these extra fees that I was not aware of because no one told us about it at the time of purchase and signing the contract . Very upsetting how they just like to take money from people without an actual explanation just that it’s extra fees and that’s ir. Would never purchase anything with them again. And I 0% recommend to anyone unless they want to get robbed like I did. They do not want to help me at all with all of those supposed fees even though I told them I didn’t know about them. Horrible company!

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4:29 pm EDT
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Acima Cheap furniture fraudulent policy

They literally charged me for a 12 month payment a day earlier than stated. Own I am stuck over paying for this cheap furniture. They have ruined my credit they are liars and banned in multiple states. I am seeking legal help to have them remove any marks from credit and will be working to shut them down no.lm stop until I succeed these companies must be stopped.

Desired outcome: I want this expunged from my record and I will not return this furniture

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5:50 pm EDT
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I never heard of this company in my life and received a charge for 560 this morning August 1st, 2023. I tried calling them and they want bank statements and police reports. I will be filing a dispute with my bank tomorrow. Really inconvenient and illegal on their part. Shame on Acima! They let somebody else use my bank information on somebody elses loan contract. They pry for other personal information like bank statements.

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11:43 am EDT
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Their app is basically worthless in colorado due to it not taking into account the .27/.28 cent delivery fee that colorado charges. Orders will fail, in store processing is typically not allowed, They say it is 7-10 days for a refund, then they will tell you its 14, not after 21 days I am told that the retailer who canceled the order within moments and did...

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5:37 pm EDT

Acima Customer Service/Access to my own account

Acima created my account with an incorrect social security number, therefore I never have access to my own account. When I called to correct it they said only if I send a photo of my card with an ID. I told them I am not comfortable sending to a random email this info due to identity theft. They said sorry then we can’t help you. But they still collect my money.

Desired outcome: None at all.

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10:49 pm EDT
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Someone had used my bank account information to open an account at Acima. I called them immediately after receiving the first email from them about my new account which I never applied for. I told them about my bank account info was being compromised and used to open an account with them. They told me that they really scrutinize the application for credit...

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12:21 pm EDT
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Acima Paid off and they are still charging

I use Acima all the time. I always pay it off in the 3 months time period so interest isn't added on because that's really where they collect their money. I bought a fridge for my restaurant. I paid off the balance it said was due today to close my lease. Now I'm getting calls because apparently they didn't get 40 so that caused them to reopen my account without my knowledge and charge me the interest and mess up my credit for non payment.

Desired outcome: I want my account closed and missed payments fixed on my credit put back in good standing as I already paid this off well in the time frame given.

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10:59 am EDT
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DO NOT LOAN OR PURCHASE FROM ACIMA We need the United state whatever department that helps with this kind of issue to remove acima from servicing anyone I bought a jewelry worth 3000 usd that I was told by the store that acima offers loan with no interest if paid fully in 90 days. I was told to apply I had to pay 75 usd I did. At this point I wa...

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3:02 pm EDT
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Acima Liars, false contract and scammers.

Worst company ever. Openly admitted they were scamming us. Gave us a run around and cannot answer any of our questions or a resolution despite us having screenshots. I canceled our other purchase and cannot wait to be done with them. Oh by the way their reps reaching out to try and fix resolutions is a joke. All they do is sit and repeat themselves like a robot “I am not able to see previous buy out information” sure you aren’t buddy. Also their contract doesn’t reflect what they’re charging. Joke of a company.

Desired outcome: Honor the buy out.

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1:23 pm EDT
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Acima Predatory Lending

They used to be a very good company. I’ve used them over 5 times. Now they are really becoming a predatory lending place. The fees that are on the actual contract is not the fees they tell you what’s owed. On my lease my buyout was $498.00. But they’ve charging me $600. One rep says that they tax on the buyout now & chatge additional $50.00 when you you do 90 day purchase option. None of this is on my lease agreement. BUYERS BE VERY AWARE OF THE SCAMMERS. NEVER AGAIN WILL I USE THESE CROOKS

Desired outcome: I want To pay what’s on my agreement

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4:05 pm EDT
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Acima Charging my credit card after product was returned

I had leased a I phone and at one point I couldn’t afford the payment so I returned the phone to a ima in Utah to the address that was provided by acima at usps have receipt and also recipient a call on 11/10/22 from acima stating they have received the i phone and I will no longer be charged but they continued take $160 a month from my credit card. So this to needs to be resolved and my money needs to be returned to me.it is now the end of march 2023 and I have not received my money back.they lied and still lying

Desired outcome: I was my money returned to me my name is Stephanie montano

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2:15 pm EDT
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Acima Product/Service

The representative who convinced us to go with go with Acima left out plenty of details. Not only did he fail to explain correctly but he misled us with what we were signing in term of an agreement. Not sure if I need to seek out my lawyers advice but this is extremely shady.

Purchased a ring for 1400 through a jeweler. Funny thing is, I had the money in full ready to go. The jeweler explain to me there’s a company called Acima that would save you the $1400 and would allow you to pay the balance of $1400 down over the span of 12 months.

Well, not only was he deceiving but he got us to sign without mention anything nor with us signing an actual contract stating that that grand total would actual come to $3,484.16

I need answer as to why these representatives of the company are misleading and lying to customers?

Acima, I need answer!

Desired outcome: I need this set to the original amount stated or else I’ll seek out an attorney. Also we captured the entire recording on video when the jeweler was explaining.

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1:24 pm EST
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Acima Car repairs

On December 7th, 2022, I had repairs done on my car, the price of the repairs were $439.39. Acima had listed the lease amount as $489.39 and still have not received a copy of the lease agreement. I have requested a copy a number of times but to no avail. I was finally able to view the agreement and that's when I found out I was being charged more for than for the services received. I have been communicating by phone over the past two months trying to understand why their 90-day payoff total was so different from mine as they didn't match my payments they never once gave me the same answer.

Was told the pay-off didn't reflect a pending payment by one person and told by another that it did. When I finally was able to get online the pay-off amount was always different always higher never lower even after a payment was made. I beginning to feel like they run a fraudulent business and that I've been taken advantage of. When my heater in my car stopped working in December and having been out on an unpaid medical leave since October I needed to use their services. Let the buyer beware of their business practices!

Desired outcome: Honest answers to the questions I have, a copy of lease agreement and a response before my 90-day prepayment is due March 7th thank you

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ksFoster
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Feb 09, 2023 5:31 pm EST

What other information do you need?

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1:33 pm EST
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Acima bought a matters

i bought a mattress on monthly payments for 800 with taxes and everything came out to 1050 i already paid 840 in less than 6 months called to [ay it off they told me another 835 dollars i told them i would like to return it they told me i cant return it and wanted to settle for 535 dollars they told me that i could pay if off in 90 day but wanted me to pay them more on top of the 189.60 they already took out .

Desired outcome: pay the price we agreed on

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11:02 am EST
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Acima Refrigerator rental

Moved into a house that had no refrigerator and needed to one so to save time went to rental store to rent a refrigerator until I could buy one. The one I rented was full of cockroaches and I returned the refrigerator and canceled rental agreement. Now they have me owing over 500.00 on my credit. I do not owe them anything. I should have sued the rental company. Take this off my credit

Desired outcome: Take off my credit report

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1:24 pm EST
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Acima Rented a refrigerator from Buddy's Rental

In January 2015 rented a house that did not come with a refrigerator. Had to have a refrigerator so rented one from Buddy's Rentals San Angelo Tx. Then started looking to buy one. But we noticed that there were cockroaches in the house. None when we moved in. The cockroaches were coming out of the refrigerator. called to have refrigerator picked up. Only rented did not agree to purchase.

Desired outcome: Remove this account from my credit report

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Overview of Acima complaint handling

Acima reviews first appeared on Complaints Board on Mar 5, 2019. The latest review Fraud and scam company was posted on Mar 8, 2025. The latest complaint Fraud and scam company was resolved on Mar 08, 2025. Acima has an average consumer rating of 2 stars from 80 reviews. Acima has resolved 22 complaints.
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