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IHOP
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826 complaints
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L
9:17 pm

IHOP - Product and service

I just left the Loch Raven location in Baltimore, MD and I am floored by the lack of service and respect. Where do I begin being as though everything was wrong from the time that I entered. Let's begin with the sorry excuse for a server LaTaya. LaTaya needs several inservices from communication to poor work attitude/effort. Allow me to give you a tab bit of my background. Im a 43 year nurse who manages a skilled nursing unit and delegates to a staff of roughly 30 employees. This also entails dealing with the patients, their families and various outside vendors. Im including this information to say I know what customer service looks like and today there was no customer service given. My daughter and I were met by LaTaya in the foyer without her saying a single word. I initiated the interaction with a smile and stating "Hi, just us 2". She still never spoke a single word,grabbed menus and proceeded to walk away. Being a former waitress myself as a teenager throughout my twenties and not to mention at this very location when it first opened up in the 90's I knew this was her piss poor attempt to seat us. I asked " Do we follow you? She's a good amount of feet away from us now however replied "Yes, I told you that" . Of course my rebuttle was "No you didn't but ok". I ordered the spicy beef bowl for myself and the silver 5 for my daughter. About 15 minutes of sitting LaTaya makes me aware the the food item that I ordered isn't available. Why did it take that long when we were the only customers in the entire restaurant at that moment? It took the cook 15 minutes to look at the only order? I choose not to eat. The check was also placed on the tabke 5 minutes after the food arrived adding a rushed feeling. Once my daughter completed her meal which came to $6 and some change I gave LaTaya a $20 bill. Here's where it gets shaky. She comes back with $12 lays it on the table and walked away. I summoned for her and asked her where is the rest of my change. This chic in a dry unconcerned matter of factly way tells my that Ihop doesn't take coin change any more and 8 from 20 is 12. My check wasn't even $7 after tax so how she got eight is a mystery, if that we a rule of Ihop' s due to the pandemic it is understandable. Remember that I am a nurse and fully understand infection control protocols. However whats unacceptable is that when handed cash this was not communicated and once questioned LaTaya appeared annoyed that she had to explain. I even asked her where its printed because its not on the receipt or visible anywhere in the restaurant. Needless to say from beginning to end IHOP let us down tonight. I will not spend my money at the Loch Raven location moving forward. These types of interactions \ experiences are probably why the place was empty .

Desired outcome: Education for staffLet her read this

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P
1:46 pm

IHOP - Refund for shortstack

Took forever to acknowledge us and be seated.

We had took a survey for IHOP for a free shortstack and they didn't understand how it worked (untrained)

Finally they said that they would honor the shortstack, but the rang up the ticket for full price.

When asked why, they said it was a mistake, but now couldn't void the transaction.

Bunch of lies because of untrained workers.

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D
7:33 pm
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This review was chosen algorithmically as the most valued customer feedback.

IHOP - Hostess that sat us at our table

I took my wife to iHop today for Mother’s Day and it was a horrible experience. The woman at the front that sat us had us waiting 20 minutes discussing with another employee where they were going to seat us. They finally seat us at a dirty table and she said I will clean the table and proceeded to spray the table to clean it while spraying myself my wife...

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ADVERTISIMENT
T

IHOP - Prices

My husband and I went to our first Ihop restaurant located at 2040 Stringtown Road Grove City Columbus, Ohio 43123 this past Sunday 4/24/2022. Check # [email protected] 8:20 am We ordered breakfast and the food was good, great coffee and good service from our waitress. But when I got the bill I almost fell out of the booth. My total bill for 2 people to have breakfast was $36.59? How do you justify these prices?

Desired outcome: A response back in writing my address is 1225 Dalton Dr Painesville Ohio 44077 My name is Theresa Modic

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M
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IHOP - Poor customer service.

I went to store #3188 on today and the service was beyond poor. I stood at the door waiting to be seated for almost ten minutes. There was at least 6 six servers sitting all together in one both, laughing and talking really loud, I walk closer to make sure I was seen. Four looked at me directly and return to talk very Loud and giggling as if I wasn’t...

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E
7:13 pm

IHOP - Managers and servers rude

We went to eat breakfast at the Ihop in Santa Fe NM and waited for about an hour to get service didn't get served coffee while waiting asked for flavored creamer and server was so rude said No we don't have that ordered our food and it took them about another hour and we still were not served so I asked for a manager and he went to ask what the problem was and everyone that was walking in was getting the food before us and I told him we were waiting for about 2 hours to be served our food and he actually asked us to leave no I'm sorry for the wait, or any apology what so ever except well you can leave then. Who does that we simply wanted to eat breakfast had to go elsewhere and didn't eat breakfast until 12 noon.

Desired outcome: We would of excepted just an apology or a discount but he actually asked us to leave

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Update by Edwina Abram
Apr 23, 2022 7:15 pm

The manager and service at Ihop in Santa Fe NM is terrible

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S
10:39 am
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IHOP - Disrespect

I was in ihop on merchants rd around 10:00am. The whole time I was sitting and eating my meal with my 4 year old daughter all I heard was cussing and arguing in the kitchen. The guy was short wearing a red shirt and wouldn’t stop. It was very unprofessional and very rude. I wanted to say something but figured it would probably be best not too. My daughter...

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M
12:19 am

IHOP - Unprofessional and Poor Service

Today, April13, 2022, at approximately 10:40 am, my 92 year old mother, neighbor (66 years), and I (almost 70), stopped at the IHOP restaurant, located at 4821 Cal Sag Road, Crestwood, Illinois 60418.

I am on a walker, my mother is on a cain. Initially, when we entered we were greeted by Anthony, He showed us to our table, placed menus on the table, and assistances us in placing the walker out of the way.

The problem started after Mena, the waitress, brought our drinks. She left the table, there was no silverware (it appears Anthony forgot to supply them), and we had trouble getting her attention. When she returned to the table, she went to the front desk and returned with them. Took our orders but when she return with the food but no condiments, again left right away, and we were forced to get her attention again. This time she came to the table and we requested salt, pepper, butter, and syrup. She left like to was going to get them but insist went to two other tables talked to the guest, and took orders. All of this took place while our food that was not hot originally got even colder. Another waiter passed our table but we were not able to caught him. The Manager, Anthony was passing by, so I started to tell him what was needed but insist of assisting he proceeded to attempt to scold me, telling me things that I felt were totally inappropriate, while also, constantly telling me to “be patient, and that she only has two legs.” She could hear what was being said, so when he looked back she was working on our request but upon returning to the table she still brought no syrup for the pancakes. I requested the manager and he said he was the manager, and there was no one else.

Yes, I am a senior, but I am a retired “Professional” , who was more then insulted by the way these two people conducted themselves, and that Anthony felt what he said was acceptable. Not to mention that Mena gave the impression that it was alright to stop serving a Black table, so she could attend to someone else.

Today, IHOP, did not live up to the slogan-“Come hungry. Leave happy “. Nor did your employees adhere to your Vision and Values: Integrity, Excellence, Innovation, Accountability, Inclusion, or Trust.

I have eaten at other IHOP restaurants in and out of Illinois, but I have never had such a disgusting dining experience. The food was cold by the time we received what we requested. No apology was ever offered. I would not recommend this location to anyone, and feel that I need to report this even further.

Desired outcome: Both employees should be retrained and we should be compensated for our meals

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J
11:23 am

IHOP - Company

I worked for IHOP at 50 Thruway Plaza Cheektowaga, NY, I was hired at 13.00/hr but was supposed to get retroactive pay to $17.50 because of my experience back to when I was hired. I was greatly overworked for the 2.5 months I was employed and was never paid correctly. I brought this to the attention of management on a weekly basis and every time I was told it would be taken care of and I would be compensated correctly. It was never taken care of and I am still owed all of the retribution pay. None of my paychecks were correct as far as payment. I was wrongfully and unproperly terminated due to lack of communication on behalf of management. Throughout the entirety of my employment at IHOP, lack of communication was an ongoing problem. As well as understaffing, mistreatment of workers, unsanitary working conditions, and no real leadership. I was forced to do jobs completely out of my job description such as filling pot holes in the parking lot and painting around the store. My picture and video was unwillingly taken and used against me unlawfully. I am not looking for anything from IHOP except the money I worked hard for. Money I was promised and that I'm owed. My phone number is (716)861-6150 and would love to hear back as soon as possible.

Desired outcome: I would like the outcome to be me getting paid what I am owed

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ADVERTISIMENT
R
9:10 am
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IHOP - My fiancee works at the Mayslanding NJ branch, ihop. She has been constantly harassed.

She has been harassed, threatened, and money has been stolen from her through services that she has provided for the customers. She has been called names, screamed at, and just recently, while she was using the latrine , the manager who is male, has barged into the latrine, not once , but twice, what do we do. Sexual jokes are told around the staff which is highly offensive.

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S
9:34 am

IHOP - Service

I went to the IHOP in the Woodlands TX. As you know there is new management at this location. I've been going to that restaurant for 14 plus years. I knew everyone by name. Your new manager is racist as are her employees. Two weeks ago, I went for breakfast. Was seated and ignored for 20 plus minutes although staff walked right by my table. I left after 20 minutes and vowed not to return. Robert Stech. [email protected]

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M
12:55 pm
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IHOP - Service and food

Got to the ihop on south road around 10:30am me and my family come every Sunday and always get great service today was not the case first I put my name down and was told the wait was 15 mins to be waiting outside for over 45 mins and still no text or call I come in to find out what is taking so long and people that came after me were being seated before u...

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IHOP - Extremely rude employees

We were traveling over the Holidays and stayed in Shreveport, LA. We got up the next morning and decided to have breakfast prior to getting on the road. We saw I Hop and decided to go in as it had been quite a while since seeing one. We walked into a completely empty restaurant and no workers in sight. We waited for approximately 5 to 10 minutes and still...

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F
3:15 pm

IHOP - Service and Safety

Dec 25, 2021 I hops (Clovis NM) Time 12:30 pm. My daughter and I to have breakfast. We were over looked by our male server 4 time. We had not even got drinks before others after us were severed. I went and asked for water for myself and my daughter while we waited. My glass of water had red lipstick on it. Due to Covid and people getting sick. I spoke to the manager Shamika, she didn't care or offer to do anything about. My daughter and I left at went to eat at Dennis down the road. I hops has disappointed me for the last time. I will no longer go to i hop and tell everyone I can about my experience today. The I hops in Clovis is not a clean restaurant, serves your meal, drinks on dirty dishes and is not considered about Covid. No workers had hair nets or were wearing gloves while making customers food. The restaurant had food and trash on the floors and is a possible breeding ground for roaches.

Desired outcome: Retrain staff, Get a New Manager and have enough staff to even open and run a restaurant!

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Update by Frank76
Dec 25, 2021 3:18 pm

Does anyone from I hops headquarters even read these concerns!

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ADVERTISIMENT
A
7:53 am
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IHOP - I want my $3.15 back for the onions and bell peppers

I order the 24.99 breakfast meal and there is no place to add onions and bell peppers to my eggs. It just says cheese online. So I pull up to the restaurant and ask to add onions and bell peppers and they charge me $3.15. That's more than kids meal just by it's self. Just for them to fold vegatables into the eggs. I can see if they have me a plate of onion...

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IHOP - Outside eating area

Today my sister stopped at the IHOP on E. State St. in Athens, Ohio. Sign on the door said, no mask, no entry. There was an outside area to sit which was set up because of Covid. The area was full of sticky stuff on the tables and floor. There were about 10 people sitting out there. We all spent the whole time swatting bees away. The mask mandate of IHOP is asinine! Will never dine at ANY IHOP again. And the eggs were cold! Yuck!

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V
4:00 pm
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IHOP - Unethical behavior

Hi My name is Ricky Rands. Im a disabled American Veteran I live in Port Orange Florida. Ive been eating at IHOP restraunt for years. I have always been treated well except for October 2 2021 at 9:47pm. I stopped by an IHOP restraunt to order food. their was about 10 people in the restraunt. I ordered a breakfast and was greated by a young man named Mychel...

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M
1:52 pm
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IHOP - Lack of professionalism and inability to produce order

I went into the Layton, Utah IHOP to pick up my order that I had placed online 8 hours before, I placed online for a dedicated pick up time as I have only been here a few times, and it's always late or a problem so I thought by ordering 8 hours in advance I was sure to get my order on time. I was greeted by the most disrespectful individual who said if you...

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IHOP - Worker

My daughter mikayla cox worked at the IHOP on Wilma Rudolph blvd in Clarksville tn. My daughter was always on time to work. The manager Jen never trained her properly by showing her how to clock in or clock out when she had her work an extra 3 hours then did not pay her and would not talk to her about this. I had to reach out thru this and finally got it...

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W
11:59 am
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IHOP - Cook's gross behavior/waitress insults

Being regular customers of your IHOP restaurant (50 Parsonage Road, Edison, New Jersey), my wife & I usually dine for breakfast with one of your waitresses (Birvena) being our first waitress of choice, however, over our last four visits, this waitress was not on duty resulting in waitress "PAULINE" becoming our regular server. So happens that our breakfast...

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IHOP contacts

Phone number

+1 866 444 5144

Website

www.ihop.com
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