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Customer Service

450 North Brand Boulevard
Glendale, Pennsylvania
United States - 91203
Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
SatClosed
SunClosed

Complaints & Reviews

Service

I visited the ihop in Austell Georgia for the first time and was not satisfied at all! When i walked in a customer was complaining there was noone present at the front and when i finally did catch him as he was zooming past he acted confused and inexperienced. After I informed him that i had an online order, it took almost 10 minutes to finally get it and it was not correct and not appealing The meal was cold, my side links were missing, the eggs and French toast were dry, there was no white sugar on the French toast. A line had formed within my time waiting and noone was assisting them. I will not be returning. I waisted my money I should have gone to waffle house as planned.

Restaurant environment

I love IHOP, perhaps due to conorvirus concern outbreak the store is not open fully. This complaint is the...

Was charged for online order and never received the order

I made an online order to be picked up on 5/10/2020 at 11:15am thru the ihop app. I got to the restaurant and...

All you can eat pancakes

I was at IHOP last night me my wife and my daughter and it was the sight says any combo breakfast I was going...

service

What happened to this restaurant? This was a new build for IHOP! It would appear that they have let the...

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food safety

To Whom It May Concern:

Good day!

I'm a food lover, a regular & avid customer of Al Shaya chain of restaurants in Jeddah Saudi Arabia.

I've been in IHOP Sary Gate branch early afternoon this day, February 13, 2020. I just want to raise some concerns regarding what I observed which I believe is against the standard of food safety & customer service in any food businesses. The following issues were noted during my visit:

1) Lack of food server — There were only 2 waiters available to attend the needs of both the singles & family sections which are almost full at the time of visit. This creates confusion on the part of the food server which will compromise customer satisfaction.

2) Lack of store cleaners — The food server is also the one cleaning the area (e.g. mopping the floors & cleaning the comfort room). This practice might cause food contamination as the food servers are distributing the food & cleaning the area at the same time.

The store manager as if is not doing anything to correct/fix the issues.

I have no complaints whatsoever on food servers in IHOP Sary branch as they delivered exemplary performance. However, I just can't help but compare this store to the other Al Shaya restaurants like the Texas Roadhouse & Cheesecake Factory which are superb in their work practices (enough staff to meet the needs of the guest) and Infection Control (separate work functions of food servers & store cleaners).

I hope that you'll address the issue with urgency & considerably.

Sincerely,

Food Lover — Al Shaya chain of restaurants

food & wait time

We went to eat at your IHOP restaurant located in Midvale in Tucson, AZ on Wednesday, December 25, 2019...

charging for a fruit bowl

I'm unable to tolerate foods that contain flour or potatoes (toast, muffins or biscuits). Our waitre...

[Resolved] manager karen ellyson unethical behavior

I will give you 3 accounts of Karen Ellyson's behavior, that is real, and I have experience within thi...

manager

Not near enough people working day before thanksgiving not very busy and still took almost 1 hour before we...

philly cheesesteak

Ordered my Philly with no onions and no bread with bell peppers. After 30+ minutes I was given cold dry meat...

service in general

Walked in seen it was busy, that was fine, but then people started coming in after us and walking through...

unprofessional and too much pressure

I was visiting the ihop in orlando... First I will say that our service was great. Lindsey was the server...

carryout

I paid for food At 10:47 AM I didn't receive food until 11:30 food was a lukewarm I asked for a food to...

employee

We when with the family to have dinner at this location with my new born baby and my husband and brother a...

workplace

I actually currently work at the ihop in joplin. Was just told today that checks wont be arriving due to...

manager hugo

I usually do not do this, but as a parent and manager myself. I feel that IHOP needs to replace the manager...

rude and disrespectful manager

I submitted a corporate complaint on October 2nd, after my family and I visited for breakfast September 29th...

management

At the Temple IHop, On 10/4 at 10:33pm, I was waiting to get my bill split and the waitress was asking the...

food cold and order not correct

I picked up a carry out order for my husband and I. Our food was cold and undress, and my husband's omelet...

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