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CB Restaurants and Dining IHOP 4375 Rangeline Road, Mobile, AL, 36619, US
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IHOP company logo


4375 Rangeline Road, Mobile, AL, 36619, US
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1 complaint
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Working hours
6:00 am - 11:00 pm
6:00 am - 11:00 pm
6:00 am - 11:00 pm
6:00 am - 11:00 pm
6:00 am - 11:00 pm
9:16 am EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

IHOP - unprofessional

Waited for 45 minutes after ordering and when waitress did not return we decided to leave. I found the waitress and was told the food ws just then being put on the grill. I asked how much we owe for the 2 Pepsi's we had and was ignored by waitress and manager.Never answered or told a price. So we walked out only to be chased down by "manager" who said we owed for the drinks. Told him that he did not say we owed so we were leaving. He asked if we wanted to take a theft charge over it and then proceeded to curse us. He never once told us an amount we owed but instead called us thieves and got up in our faces, cursing. I told him would not pay and he could write it off for poor service. He continued to block our path and told us he would call the cops.We gave him $5 and told him we would be calling corporate. He left but cursed us on the way back inside. I called corporate the next day and was given a case #. After 2 weeks of waiting I called back and was informed that they would not and could not do anything and the matter was closed. We were not looking for anything free all we wanted was an apology for the poor management and being cursed at for their inadequacies. The company as a whole has completely disappointed us and we will never set foot in another IHOP again. Believe me, all our friends and family have been informed. I know it was just one franchise but the higher ups dropped the ball.

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