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IHOP Customer Service Phone, Email, Contacts

IHOP
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1.2 12 Reviews 900 Complaints
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IHOP Complaints 900

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T
1:30 pm EDT
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1st there was no one seating people it was not a busy time of day as luck had not began yet and breakfast was over approximately 1030am to 11am. 2nd I ordered the Belgium waffle combo and the waffle was so cold the butter didn't melt at all so I requested a fresh waffle because it was cold and spungey. They took it back and microwaved it and brought it...

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J
3:00 am EDT
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IHOP incomplete home delivery

The facts of my complaint are as follows.

Earlier this evening, I made an online order for home delivery from IHOP restaurant on ​5851 University Ave, SAN DIEGO, CA 92115:

1. Big Burger

2. Breakfast Family Fiest

3. Strawberry milkshake

Oder total was $85.34.

Delivery was made on time; however, I only received the Big Burger.

When I called the restaurant, I was told that she could not reimburse me for the missing items, only a manager can do that. However, she told me that the rest of my order had been prepared and was ready at the restaurant for me to pick up.

I drove to the restaurant (which I really did not have time to do; hence, the entire reason for my home-delivery order and why I was willing to pay for the additional delivery charges) and picked up the rest of the order. However, when I arrived at home, I realized that I was still missing the milkshake I had ordered.

By this time, the hamburger was ice cold since it had been sitting for an hour while I made the unnecessary trip I wanted to avoid just to pick up an incomplete order.

Family Saturday dinner was pretty much ruined! And I certainly did not get what I ordered and what I paid for.

Desired outcome: Full refund.

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J
10:55 am EDT

IHOP The kitchen manager and general manager

The kitchen manager Carlos Cruz drink beer on the kitchen the GMG Belinda see everythink his doing and she never said nothing .

This is bart or restaurant?

Carlos Cruz its unrespect man whit the servers. The food its ugly and nasty every day now. SERVERS AND MANAGER DRINK ALCOHOL ON TIME JOB. THIS IS NOT GOOD. I come every 2 or 3 days to this store 115 W SW Loop 323 on Tyler tx .

And i report everythink so if dont'n body fix this problem i call the company to check more on this problem..

Desired outcome: I'm still come same time to check the problem Because this is readiculous.

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D
3:06 pm EDT

IHOP Poor service, bad food, lack of air conditioning

9/1/22

Cleburne TX location

We are a church group that eats at IHOP the first Saturday of every month. Food and service has been declining for quite some time. When people walk in they stand there for a long time without getting seated. The air has been out for at least 3 months, which has tables big enough to seat us. While you had employees sitting and visiting at a booth we needed help putting tables together for our group. The waitress asked them to help, but they didn’t budge. We had to just do it ourselves. The food was cold, and we didn’t get some of our food. Our bill was almost $200 for12, which included 3 kids. It’s one thing to pay that for good food, but it wasn’t good. We won’t be back, which is sad. You were our go to every month.

Desired outcome: Address staff issues and food quality

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W
12:10 pm EDT
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IHOP customer service and incorrect order

I've had many bad experiences with IHop and the last one I had it. I keep going back cause it very convenient, right down the street from my house.

Walk in to pick up my order like usual. Staff ask me if im picking up and i told him yes. He didnt bother look for my food. I know he was very busy but why ask me and didn't do anything about. I had a feeling my order was on the table didn't to check like as usual. waited for 5 min, a young lady came and ask me if im picking up. Gave her my last name and she said the first initial of my name. I said yes and i guess she wanted to pronounce my full name instead she said whatever your is. I was not too happy about it. I just took my food and walk out. I just felt like it was bad customer service.

Food..

I ordered panckage and bacon. I never check my food when i pick up the order from Ihop. I drove home open my order i got pancakes and sausages instead of bacon. just very disappointing. after the bad customer service i was not in the mood to drive back. order#[protected]

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B
2:47 pm EDT

IHOP Pancake and situations

we went to a wichita falls, tc location. we havent been out since the pandemic and thought this would be a treat. we Love harvest nut and grain pancakes. there was a short wait, no problem. the hostess that seated us badly needed deodorant. we blew that off because times are hard. go to order and guess what? No harvest nut and grain pancakes anymore. the wait staff told us they were suddenly taken off the menu a short time back. ok.. so i had to go with regular pancakes, not what i wanted but im already seated. then 2 bus boys walk past to clean a table and the young one drug the wet towel across my husbands shoulder. Wow talk about no respect. then another waitress goes to take the order of the table behind me and keeps bumping me with her hiney. wow, i must be nice. i hear another table shocked and frustrated that there are no harvest nut and grain pancakes and their waitress say that at least 1/3 of their customers are complaining. *(take note corporate) after a long wait the food comes out. it is flavorless. the bacon was like eating a piece of paper, my plain pancakes were soggy inside, the ham chewy. I could have eaten at a convenient store and it tasted better. I will not be back. not ever. you may think no big deal since as i stated we had not been out since the pandemic, But you lost a customer and my guess is we are not the only ones.

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C
2:25 pm EDT

IHOP service

i went to ihop with my wife and grandsons saturday evening between 4 & 6. that was the local location on e stone dr. in kingsport tn. WE stood waiting for the waiter to seat us as the sign said, after three or four minutes no one came to seat us. we grabbed our own silverware and proceeded to a booth. my wife then headed to the restroom. during the time she was there a lady got up from one of the tables and asked a cook, (i think) if anyone was there to take her order, he looked to his right and talked to some one. the lady was still waiting couple minutes later when my wife returned. i then went to the restroom and when i returned there was finally a waitress there and finished up taking the order and went to the next table and they had also been waiting to order. a guy who came in while my wife was at the restroom was already gone and we also left as soon as my told me the waitress was in the back with a blonde haired guy doing who knows what rather than taking care of the customers.

Desired outcome: some one needs to get the crew up to par in a hurry, before they lose the very few customers they still have. seems like that location would be bankrupt already because the parking lot is practically empty whenever i'm in that area

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R
1:20 pm EDT

IHOP Care for handicapped customers

I stoped in your daloson location around 9 AM . for a much needed brake COFFEE and the senior sampler meal with coffee. All good except the way i was escorted to a table ! NO compassion fot disabled walking isues . I will not go back to my wheelchair or walker .i just do my best . i went do your 155 dalson ave Middletown NY 10940 location , where i have been befor, and will not return ! i met the front desk man , told him hoe many in my party , he showed me to a table all the way in the back corner the furthest from the door . I complained to him i an disabled and do not appreciate the long walk , him and the manager i complained to did not seem to care for my needs .

The front ot the seething aria was almost empty . WHY was i not showned a table close to the door . You can see i am handicapped and walking bad that day ( i have good and bad days ) today was definitely BAD day for walking . If you look at your cameras you see me parking in the BLUE spots .

I probably won't be going bact to your Middletown location .

The waitress was kind and polite , food was good and HOT and good tasting ,

The bathroom was clean and upkeept .

On ly issue was the lack of cair for customer walking needs.

Russell.h.mayer

Desired outcome: kourtious staff . Handicapped close to door seating not just parking

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G
1:20 pm EDT
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I use IHOP on an average of 4 times per month. I have requested to use my earned pan coins for a meal, but the site manager and his staff do not know how to give myself pan coin credits. I have your website downloaded and my earned pan coin credits are available. Can you provide step by step process to download these credits at your locations? Plus provide...

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R
11:05 am EDT
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I ordered the 2-2-2 deal at approximately 12:30 PM on Thursday 16Jun22. I had not eaten anywhere else, including at my home, during the day in question. When I returned to the restaurant afterwards to inform them about the situation, both the manager and the owner refused to accept any responsibility nor refund any of my money (Bill was ONLY $6.68). The...

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A
8:36 am EDT
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I have just returned from vacation in Orlando where I visited your shop on 7661 international drive. I must say the foot was good service not so, but my complaint is when it came to paying. Our bill was $20.45 we gave her $50 when she eventually returned she asked me how much change we wanted. I replied I want it all and I will then sort out the tip (which...

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K
9:24 am EDT
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IHOP Service

Recently my husband and I spent time in LeGrange Georgia. We do this annually. We LOVE IHOP but we’re terribly disappointed in the iHop there. The waitress/maybe manager was training someone else which was fine, but the “trainer” needed training. We were left sitting for approximately 20 minutes with menus while she attended to the approximately 10 other people in the restaurant. It took her quite awhile to check out another party of 6 then she had to call for help. Not sure why. I did notice that they spent a lot of time chatting with other employees. We finally ordered and the new girl delivered our glasses holding them at the rim. As I stated before, it was very obvious that the employees (waitresses) needed more training and perhaps another manager. They appeared lazy.

Desired outcome: I’d like a response. Other than that I don’t know what desired outcome I’d like to see. It appears that this isn’t the first complaint that was submitted. It appears that they aren’t taken seriously

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L
9:17 pm EDT
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I just left the Loch Raven location in Baltimore, MD and I am floored by the lack of service and respect. Where do I begin being as though everything was wrong from the time that I entered. Let's begin with the sorry excuse for a server LaTaya. LaTaya needs several inservices from communication to poor work attitude/effort. Allow me to give you a tab bit of...

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P
1:46 pm EDT

IHOP Refund for shortstack

Took forever to acknowledge us and be seated.

We had took a survey for IHOP for a free shortstack and they didn't understand how it worked (untrained)

Finally they said that they would honor the shortstack, but the rang up the ticket for full price.

When asked why, they said it was a mistake, but now couldn't void the transaction.

Bunch of lies because of untrained workers.

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D
7:33 pm EDT
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I took my wife to iHop today for Mother’s Day and it was a horrible experience. The woman at the front that sat us had us waiting 20 minutes discussing with another employee where they were going to seat us. They finally seat us at a dirty table and she said I will clean the table and proceeded to spray the table to clean it while spraying myself my wife...

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T
9:22 am EDT

IHOP Prices

My husband and I went to our first Ihop restaurant located at 2040 Stringtown Road Grove City Columbus, Ohio 43123 this past Sunday 4/24/2022. Check # [protected]@ 8:20 am We ordered breakfast and the food was good, great coffee and good service from our waitress. But when I got the bill I almost fell out of the booth. My total bill for 2 people to have breakfast was $36.59? How do you justify these prices?

Desired outcome: A response back in writing my address is 1225 Dalton Dr Painesville Ohio 44077 My name is Theresa Modic

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M
8:06 pm EDT
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I went to store #3188 on today and the service was beyond poor. I stood at the door waiting to be seated for almost ten minutes. There was at least 6 six servers sitting all together in one both, laughing and talking really loud, I walk closer to make sure I was seen. Four looked at me directly and return to talk very Loud and giggling as if I wasn’t...

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E
7:13 pm EDT
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IHOP Managers and servers rude

We went to eat breakfast at the Ihop in Santa Fe NM and waited for about an hour to get service didn't get served coffee while waiting asked for flavored creamer and server was so rude said No we don't have that ordered our food and it took them about another hour and we still were not served so I asked for a manager and he went to ask what the problem was and everyone that was walking in was getting the food before us and I told him we were waiting for about 2 hours to be served our food and he actually asked us to leave no I'm sorry for the wait, or any apology what so ever except well you can leave then. Who does that we simply wanted to eat breakfast had to go elsewhere and didn't eat breakfast until 12 noon.

Desired outcome: We would of excepted just an apology or a discount but he actually asked us to leave

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Update by Edwina Abram
Apr 23, 2022 7:15 pm EDT

The manager and service at Ihop in Santa Fe NM is terrible

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S
10:39 am EDT
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I was in ihop on merchants rd around 10:00am. The whole time I was sitting and eating my meal with my 4 year old daughter all I heard was cussing and arguing in the kitchen. The guy was short wearing a red shirt and wouldn’t stop. It was very unprofessional and very rude. I wanted to say something but figured it would probably be best not too. My daughter...

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M
12:19 am EDT

IHOP Unprofessional and Poor Service

Today, April13, 2022, at approximately 10:40 am, my 92 year old mother, neighbor (66 years), and I (almost 70), stopped at the IHOP restaurant, located at 4821 Cal Sag Road, Crestwood, Illinois 60418.

I am on a walker, my mother is on a cain. Initially, when we entered we were greeted by Anthony, He showed us to our table, placed menus on the table, and assistances us in placing the walker out of the way.

The problem started after Mena, the waitress, brought our drinks. She left the table, there was no silverware (it appears Anthony forgot to supply them), and we had trouble getting her attention. When she returned to the table, she went to the front desk and returned with them. Took our orders but when she return with the food but no condiments, again left right away, and we were forced to get her attention again. This time she came to the table and we requested salt, pepper, butter, and syrup. She left like to was going to get them but insist went to two other tables talked to the guest, and took orders. All of this took place while our food that was not hot originally got even colder. Another waiter passed our table but we were not able to caught him. The Manager, Anthony was passing by, so I started to tell him what was needed but insist of assisting he proceeded to attempt to scold me, telling me things that I felt were totally inappropriate, while also, constantly telling me to “be patient, and that she only has two legs.” She could hear what was being said, so when he looked back she was working on our request but upon returning to the table she still brought no syrup for the pancakes. I requested the manager and he said he was the manager, and there was no one else.

Yes, I am a senior, but I am a retired “Professional” , who was more then insulted by the way these two people conducted themselves, and that Anthony felt what he said was acceptable. Not to mention that Mena gave the impression that it was alright to stop serving a Black table, so she could attend to someone else.

Today, IHOP, did not live up to the slogan-“Come hungry. Leave happy “. Nor did your employees adhere to your Vision and Values: Integrity, Excellence, Innovation, Accountability, Inclusion, or Trust.

I have eaten at other IHOP restaurants in and out of Illinois, but I have never had such a disgusting dining experience. The food was cold by the time we received what we requested. No apology was ever offered. I would not recommend this location to anyone, and feel that I need to report this even further.

Desired outcome: Both employees should be retrained and we should be compensated for our meals

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About IHOP

Screenshot IHOP
IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. Founded in 1958, IHOP has grown to become one of the largest pancake houses in the world, with over 1,600 locations in the United States and around the globe.

The restaurant chain is known for its extensive menu of breakfast items, including pancakes, waffles, French toast, omelets, and breakfast sandwiches. In addition to breakfast, IHOP also offers a variety of lunch and dinner options, such as burgers, sandwiches, salads, and entrees.

One of the unique features of IHOP is its commitment to providing a family-friendly atmosphere. The restaurant chain is known for its bright and cheerful decor, as well as its friendly and attentive staff. Many IHOP locations also offer a kids' menu, making it a popular destination for families with young children.

In recent years, IHOP has expanded its menu to include a variety of international flavors and dishes. For example, the restaurant chain now offers Mexican-inspired breakfast items, such as churro pancakes and breakfast burritos, as well as Middle Eastern-inspired dishes like shakshuka.

Overall, IHOP is a beloved American institution that has been serving up delicious breakfast foods for over 60 years. With its extensive menu, family-friendly atmosphere, and commitment to quality, it's no wonder that IHOP remains a popular destination for breakfast lovers of all ages.

Overview of IHOP complaint handling

IHOP reviews first appeared on Complaints Board on Nov 20, 2006. The latest review Fish & fries & customer service was posted on Jun 11, 2024. The latest complaint manager karen ellyson unethical behavior was resolved on Dec 02, 2019. IHOP has an average consumer rating of 1 stars from 912 reviews. IHOP has resolved 58 complaints.
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  1. IHOP Contacts

  2. IHOP phone numbers
    +1 (866) 444-5144
    +1 (866) 444-5144
    Click up if you have successfully reached IHOP by calling +1 (866) 444-5144 phone number 1 1 users reported that they have successfully reached IHOP by calling +1 (866) 444-5144 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number
    +1 (818) 637-3079
    +1 (818) 637-3079
    Click up if you have successfully reached IHOP by calling +1 (818) 637-3079 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (818) 637-3079 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (818) 637-3079 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 637-3079 phone number
    Vice President
    +1 (818) 240-6055
    +1 (818) 240-6055
    Click up if you have successfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (818) 240-6055 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 240-6055 phone number
    Senior Associate
    +1 (561) 881-4683
    +1 (561) 881-4683
    Click up if you have successfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (561) 881-4683 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (561) 881-4683 phone number
    Media Contact
    More phone numbers
  3. IHOP emails
  4. IHOP address
    450 North Brand Boulevard, Glendale, Pennsylvania, 91203, United States
  5. IHOP social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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