OpenTable
Reviews and Complaints

https://www.youtube.com/watch?v=lhbLXf90pp4

please watch this YouTube video. I was a server in a restaurant in Great Falls VA. A diner left a review on opentable.com accusing me of being a racist. It has ruined my life and my restaurant career. I complained to opentable.com about the review and not only have they refused to act or investigate, but they have blocked me from calling their customer service number. They have blocked me from chatting online with them. And i can't even send them an e-mail anymore. They called me from a private phone number using a threatening tone telling me not to call them anymore. Is this not criminal intimidation from a corporation? Is an executive from opentable.com allowed to call me from a private number and intimidate me? Please take the time to watch this YouTube video it will explain it all. I'm going to go public with my experience with opentable.com even more so now that they have blocked me completely out.

I had a reservation for Amada in Philadelphia through opentable.com on October 9th at 8:00pm to celebrate my wife's birthday. We arrived at 7:50pm and gave our name to the hostess. Unfortunately, she could not find our reservation and asked for a phone number to locate it. After finding it, we were told to wait at the bar until a table became available. It was strange that the hostess seemed lost when someone from Amada called to confirm my reservation on October 7th at 1:51 pm.

The hostess informed us that it would take 10 minutes to get our table and asked us to go to the bar. She promised to come and get us when a table became available. However, after waiting for 40 minutes, we went to check the status of our table. We were disappointed to learn that there was no table available yet. We asked if they had planned for such situations, but we were told that they did the best they could. We felt that they did not care about how long we waited.

Jose Garces is a famous chef, and we expected better from his restaurant. We were disappointed with the way we were treated. The hostess did not even bother to check and see what she could do to help us. We left the restaurant feeling very unhappy and will not go back to any of Jose Garces' restaurants or recommend them to anyone.

It is essential for restaurants to have a system in place to handle reservations and ensure that customers are not kept waiting for too long. We hope that Amada and other restaurants will take steps to improve their reservation systems and customer service. We believe that Jose Garces should be more careful in the type of people he hires, as they are a reflection of him. We hope that our experience will help Amada and other restaurants improve their services and provide better experiences for their customers.

If you're a restaurant owner considering using Opentable, be prepared to shell out some serious cash. The app claims to have a large community of diners who will discover your restaurant, but in reality, you'll be hit with exorbitant booking fees. And even if you're doing your own marketing, most of your reservations will still come through Opentable.

When I asked for data on how many reservations were actually from people who discovered my restaurant through the app, Opentable had no answers. They also aggressively compete with SEO, making it difficult for restaurants to drive traffic to their own websites for reservations.

To add insult to injury, Opentable sends out reward "cheques" to their users, which they expect restaurants to accept as cash. But these cheques are borderline fake and can't be deposited at most banks. It's no wonder that so many people have complained about not being able to redeem their rewards.

Overall, I'm extremely disappointed with Opentable and would caution any restaurant owner against using their services. The fees are simply too high and the rewards program is a complete scam.

Me and my colleagues were in St. Louis for a conference and trade show, and we wanted to take a customer out for dinner. We found a restaurant on OpenTable and the app seemed to work well on my phone until I hit the reserve button. That's when the trouble began. I received an error message stating that the reservation failed. I was getting worried because it was getting close to the time to pick up the customer, so I put my phone away and left. We ended up going to another restaurant since the reservation for the other failed.

When we returned back from dining out, I received an email from OpenTable that was not very friendly. They were upset that we didn't show up for our reservation, but their software had told us that the reservation had failed! I told them about their software failing, but they didn't apologize for the issue. Instead, they lectured me again in another email that was not friendly at all. They told us that we should do what we can to cancel reservations we won't be able to keep because no-shows are extremely costly to their valued restaurant partners. However, as a courtesy to us, they would remove the "no-show" from our dining record. I couldn't believe it! This all happened because THEIR SOFTWARE TOLD US THE RESERVATION FAILED!

I looked at their website to try to find a live chat or any other way to remove all of our info from their systems because there's no way we are EVER going to use OpenTable again. Unfortunately, I couldn't find any way to do that. It's frustrating because their software caused us so much trouble, and they didn't even apologize for it. I would not recommend using OpenTable to anyone.

So, let me tell you about my experience with OpenTable. My wife and I were looking forward to a romantic Valentine's Day dinner at a fancy restaurant. We booked our reservation weeks in advance through OpenTable and received a confirmation email shortly after. We were excited to see what the chef had in store for us and had been anticipating this special meal for weeks.

However, our excitement quickly turned to disappointment when we arrived at the restaurant and were told that our reservation had been cancelled. Apparently, only those who prepaid were able to maintain their reservation, and the rest were cancelled. We were shocked and confused because we never received any request to prepay or any email or call advising us that our reservation had been cancelled.

As you can imagine, we were extremely disappointed and frustrated. We had driven 45 minutes to get to the restaurant, and now we were left without a reservation on Valentine's Day. It was a huge letdown, and we felt like OpenTable had failed us miserably.

I have to say that I will never, ever try booking a dinner reservation through OpenTable again. It's just not worth the risk of being let down on a special occasion. If you're reading this review and considering booking through OpenTable, I would highly recommend that you think twice. You don't want to end up like me, left out in the cold on what was supposed to be a very special dinner occasion because you put your trust in OpenTable.

In conclusion, OpenTable may seem like a convenient way to book reservations, but my experience shows that it's not always reliable. If you want to avoid disappointment, I suggest calling the restaurant directly to make your reservation. Don't take the risk of relying on OpenTable to manage your special occasion.

Last September, our restaurant group made the switch to Open Table Guest Center. Let me tell you, it was a big mistake. Whoever designed the new Guest Center App clearly has never worked in a restaurant before. Sure, it might work fine for generating reports, but for someone like me who uses it every day to manage reservations, it's a complete disaster. The web version and app version don't even have the same features. And some of the functions that were available on the old Open Table are now gone. It's a total nightmare.

Let me give you some examples of the problems we've been having. First of all, on the web version, we can't even see how many times a table has been turned over. That's a pretty important piece of information for a restaurant, don't you think? And on top of that, we can't even see how the floor is laid out. How are we supposed to manage reservations effectively if we can't even see where the tables are?

Another issue we've been having is with confirmation emails. The system automatically sends out confirmation emails whenever the guest count changes. That might sound like a good thing, but it's actually a huge headache for me as an event manager. Our guest counts fluctuate all the time, and I need to be able to adjust them in Open Table to keep everyone on the same page. But when the system sends out all those extra emails, it just annoys the guests. And if we take their email out of the system, we can't even use it for marketing purposes later on.

I've been told for almost a year now that updates are coming to fix these issues and sync up the web and app versions of Guest Center. But so far, nothing has changed. It's really frustrating, because I know there are some positive functions of Open Table. But overall, this upgrade has been a complete disaster.

I recently had a fancy dinner with my buddies in Atlanta and we spent a whopping $500. We had originally made a reservation at a well-respected restaurant in the southern part of the city. However, when my friends decided to join us, we had to change our plans and make a reservation at the northern location instead. Thankfully, OpenTable made it easy for us to cancel our original reservation and book a new one at the other location.

We had a great time at the restaurant, but when I got home, I was surprised to find two emails from OpenTable in my inbox. The first one was a standard thank-you message, but the second one was quite alarming. It said that I had missed my reservation at Rumi's Kitchen - Sandy Springs on Friday, March 19, 2021 at 6:30 pm and that I had exceeded the number of no-shows allowed. As a result, my OpenTable account had been suspended.

I was extremely offended by this message! I spend a lot of money on personal and business entertainment every month, and the fact that OpenTable would accuse me of not showing up for my reservation when I clearly had changed it to a different location was outrageous. This kind of arrogance and incompetence is exactly why people should avoid using apps like OpenTable and Google.

Overall, I was very disappointed with my experience with OpenTable. While the app may be convenient for making reservations, their customer service and communication skills leave a lot to be desired. I will definitely think twice before using this app again, and I encourage others to do the same.

I recently had an experience with OpenTable, a website that allows you to make reservations at restaurants. My family and I decided to go out for Thanksgiving dinner, so I went on the website to find a nice restaurant that would work for us. I stumbled upon the Bistro website and was impressed by the white tablecloths and napkins. I called the Bistro to see if they took reservations and was told they did for parties of 5 or more. Unfortunately, there were only 4 of us, so we couldn't make a reservation.

On Thanksgiving Day, my husband and I were the first to arrive at the Bistro. We were surprised to see only 4 cars in the parking lot, and then 2 of them left while we were waiting for the rest of our party. When we went inside, we were shocked to see that we were the only customers in the restaurant! The picture on the website was very deceiving, and we were disappointed.

When the waitress came to take our drink order, I told her we had decided not to stay. She asked me why, and I explained about calling for reservations and what I was told. I also mentioned that the picture on the website was deceiving. As my husband and I were leaving, the waitress notified the manager about what was going on, and he started following us to the door. He asked, "What is going on here?" I told him exactly what I told the waitress, and he promptly said a curse word. Needless to say, we were not happy with his language and will not be referring any of our friends to the Bistro at Aspen Grove.

Overall, my experience with OpenTable was not great. While the website was easy to use and helped me find the Bistro, the restaurant itself was a letdown. The picture on the website was not accurate, and the staff was unprofessional. I would not recommend this restaurant to anyone.

I gotta say, OpenTable is not the best. I mean, if I could give them a negative 10 stars, I totally would. I had a really bad experience with them when I tried to buy a gift card for Juniper & Ivy. Their marketing rep, Krista Kerr, straight up lied to me and said that I could buy a gift certificate on their website. But when I went to buy it, it turns out that OpenTable actually sells the gift certificates. So I went ahead and bought it through PayPal, and I got a receipt and everything. But then the person I was trying to give the gift to never got it. Like, what the heck?

So I tried to contact Krista Kerr about it, but she just passed the buck and told me to talk to OpenTable. And when I did, they couldn't even give me a good explanation for why the gift card never got delivered. They just said that maybe the transaction didn't go through, even though I had proof that it did. And get this: my bank statement even says "PAYPAL INST XFER *** OPENTABLE" on the day of the transaction. So what gives?

I tried emailing all three of them - OpenTable, Juniper & Ivy, and Treat Technologies - but none of them ever got back to me. It's like they don't even care about their customers. And now I'm out $150, my sister never got her gift, and they're all just off enjoying their holiday. It's not fair.

Honestly, I'm never going to Juniper & Ivy again, and I don't think you should either. And as for OpenTable, I'm definitely going to think twice before using them again. Especially if there's any kind of gift card involved.

I recently tried out OpenTable for the first time on December 22, 2022. I was on the hunt for restaurants that would be open on Christmas day, and stumbled upon Benihana at 875 N. Michigan Ave. in Chicago. I was thrilled to see that they had availability for a 1pm reservation for a party of 7, so I went ahead and booked it through the app.

However, being the cautious person that I am, I decided to call the restaurant to confirm that they would indeed be open on Christmas day. The person who answered the phone wasn't the friendliest, but they did confirm that the restaurant would be open and even gave me some information about parking. Unfortunately, they didn't have a valet service, but there was a parking garage in the Hancock building where the restaurant was located.

Excited about our upcoming meal, my party and I drove to the restaurant on Christmas day and parked in the garage, which cost a whopping $42 for just 10 minutes of parking. We took the elevator down to the floor where the restaurant was located, only to find that the doors were closed. A maintenance worker happened to be nearby and informed us that the restaurant was actually closed that day.

Needless to say, I was extremely frustrated and disappointed. Not only had I wasted $20 on parking, but now my party of 7 had nowhere to eat on Christmas day. I was angry at both OpenTable and the restaurant for the inconvenience they had caused us. I vowed to never use the app again and to never visit that restaurant.

To add insult to injury, OpenTable had the audacity to send me an email asking why I hadn't shown up for my reservation. It was a complete waste of my time and money.

Thankfully, we were able to find another restaurant that was open on Christmas day - Fogo De Chao. They treated us like royalty and we had an amazing meal that was brought to our table over and over again. They truly know how to treat their customers.

Overall, my experience with OpenTable was a complete disaster. I would caution anyone against using the app, as it clearly can't be trusted. It's a shame that such a promising concept has been executed so poorly.

I recently had my sister come visit me from London for a short weekend. We live in Lower Manhattan and decided to have a nice lunch before heading to iLl Laboratorio del gelato for dessert. We were excited to show her this downtown gem, but unfortunately, our experience was not what we expected.

Upon arrival, we noticed that the ticketing system was not working. We tried to get tickets from the machine, but it was broken. We decided to wait in line and explore the shop while we waited for a server to become available. When a server finally came, she was very unfriendly and accused us of jumping the queue. However, there was no one behind us, and even the customers next to us felt sorry for us and confirmed that we did not jump the queue. The server was also unhelpful with recommendations, which made the whole experience hard to sell.

As someone who lives in downtown and loves to promote downtown foods and restaurants, I was embarrassed to show this shop to my sister. Downtown has a great reputation for friendly service and unconventional flavors, but unfortunately, this shop failed on both fronts. As a cook, I am picky with what I suggest to others, and I will never suggest this shop to any of my clients or friends in the future. The staff needs to be trained to be more friendly and efficient, as it will not sell if they are not. There are many other places we could try, and we really do not appreciate the attitude from the staff. It was a huge disappointment.

To; Steven R. Sullivan 3rd, Managing Member at SMJM LLC It is d/ b/a, The Broadway Oyster Bar. Mark C. Goldenberg, Owner / Operator, Broadway Oyster Bar.
Michael Trares 3rd, Executive Chef, Broadway Oyster Bar. Mary Ann Craft Moramarco, General Manager, Broadway, Oyster Bar.
You invite guests into your restaurant to spend their money and enjoy your cuisine.
You place tables in your establishment with fresh paint.

Customers come in and while eating, they get paint on their hands and clothing!
They pay the bill of $150!
You then ask the customer to do the work to obtain the receipt of the clothing that, you soiled!
I ask you, “is this way you treat, your guests?”
If you can’t do the right thing to appease your customer, then I would say your management and ownership is at “great fault!”

On Wednesday, January 25 at 1:30pm, I took my niece to the Broadway Oyster Bar, in St Louis for her Birthday. We were truly having a great time. However, about half through lunch, I felt something, adhesive! I looked down and there was fresh, florescent green, acrylic paint, on my hands. I asked the waitress, Jordan? “Do you have something to get this, paint off?” She replied, “The artist that painted the tables, was not paid and they, rushed her to complete the work.” She then, brought me 6 wipes and I used all of them, to clean my hands. I was truly not upset, because we were having such a great celebration. However, later in the car, my niece said, “What is that on the sleeve of your jacket.” I looked and it was, green, red and blue acrylic paint from the table. The jacket was practically new and have only worn it twice. I then contacted the General Manager, Mary Ann Craft Moramarco. She asked, “If I could get a receipt. It was their policy, for years now, to obtain a receipt.” I said, I had thrown the receipt away. I then began to try to get in touch with the owner, Steve Sullivan, in hopes that he would help with this, egregious situation. I sent a couple of texts and emails and all of them ignored. Then my niece called the restaurant and asked to speak to management. An employee answered, and said that someone would return her call. Like myself, all communication, was ignored, by her as well.

I ask the Management and Ownership?
Put yourself in my place!
Steve, Michael and Mary, how would you like it if you went to a restaurant and got fresh paint on your new blouse or jacket?
Shame on all of you!

Good Morning. On October 20th (nearly two months ago), I reserved a special New Year Eve dinner at this restaurant. Since we are a group of four (4), it was an undertaking reviewing menus/pricing and selecting something everyone could agree upon.

I recently received a call from this restaurant informing me that they are no longer offering the menu for dinner, but instead a prix fixe only option STARTING at prices in excess of $300.

While this is a clear display of this establishment's inability to plan and lack of how that impacts their customers, I'm left challenged to reserve something similar to what they (and Open Table) agreed upon when I made the reservation with my credit card months ago.

I have since sent them an email, and left a messag for them for which I'd be happy to share; and they have not responded to me.

Beyond their demonstrated poor planning "techniques", they obviously decided that charging three times the price last minute would be more valuable to them than caring for their customers... something which makes me leery in utilizing Open Tabe for future reservations.

a special lunch for my granddaughter's birthday - six people. Two pints of beer were spilt due to a very unstable table which went over my new trousers and new shirt. It took two staff and the manager to stabilize the table with a lot of beer mats! Staff eventually mopped up the spillage and replaced the pints.

we then had to wait for over 40 minutes for our six meals which were not complicated meals but straight forward restaurant meals, it was as if they had forgotten about us and if my son in law had not reminded them about our six meals god only knows how long we would have had to wait.

There was no specific apology and no compensation in the bill to reflect the disappointing incident and wait for the meals.

My son in law and I, with our families dine here frequently however, this incident and the unprofessional way it was managed has changed our minds about using this restaurant/pub again.

I wrote to the manager but there was no reply!

My daughter and I use the same computer so when I try to sign in to OpenTable it defaults to her profile and information. I want to cancel a reservation that I made and cannot complete that task.

What is the purpose of having an e mail account and a password for an OpenTable account if you cannot use it. I called your customer service phone number and spoke with a very nice lady; she mentioned something about cookies and that was why my daughter's information was popping instead of mine. I will admit that I am not very computer savvy but why should I need to be just to make or cancel a reservation

I am very disappointed that your system is not user friendly to a customer who has little knowledge about computers and cookies, by the way I would like to mention that I have no problem signing into other businesses that my daughter and I both have accounts with.

I tried to cancel the reservation directly with the restaurant, but they are not open at this time so hopefully I will remember to call them later when they are open, that would not be necessary if only I could access my reservation on open table,

Your site should have been a simple process complete whether making or canceling a reservation and it is not.

Regards,

Terry Bart

[protected]

Open table customer for 15 years. You can't get through to anyone. They designate your loyalty as a vip. Ha it means nothing. You apply to use 6100 points. You get back $50. Try using it anywhere. You make a reservation using $25 on their website. You go to the restaurant, they tell you it's no good but you have to use it there. You call the number on the card. Nothing they can do. They give you another number. Click, disconnect. You call another number, click disconnect. Now you have a $50 reward reduced to a $0 reward. No service. No real person. Fraud, fraud, fraud. Open table is a fraud. How many millions of dollars has ot made with their reservation system?. They service no one. I am filing a class action suit. This is not the first time that we follow clear instructions, show documentation only to be told. We don't accept anything from ot but you can still make a reservation in their system where it clearly shows the dollar amount where the reward can be used. Do not use ot because they lie all the way to the bank.

I booked a table direct by telephone at the thai marina resturant at sovereign harbour fo a lunch. I received a text the day before the booking, which I assumed came from the resturant, to confirm I was attending. When I replied to confirm, I was charged 15p bu opentable for doing so. As I did not book through opentable I did not expect a third party to get involved and charge me for a service I did not want. This is extorsion. I am extremely angry a t the intrusion.

You sent ne an offer for a 50% reduction for Palm Court Brasserie on 28th January. I booked a table for 2 at 1.00 pm on Sunday 6th February which you confirmed. When I came to pay my bill I was charged 100% of the bill and was told that the discount did not apply on Sunday.

I paid £67.84 wich was the full price.

Please tell me what went wrong in the process and what remedial action you will be taking.

Many thanks.

Ivan Ruben

I live in Portland. On Dec. 9 I booked for 4 persons on Dec. 25 at Zingari in San Francisco. On Dec. 19, when one our party tested positive for Covid, we had to cancel our trip and I canceled the booking on Open Table.
However they have now billed me $200 for no-show, even though it was well outside the 2-day cancellation deadline.
I need this charge waived fully.
This is unacceptable; United and AirBnB all accepted our unavoidable Covid cancellations, which were clearly out of our control. I wonder whether OpenTable was LATE in passing on my cancellation?
I would like you to resolve this issue urgently please. I've been a happy Open Table customer for many years, but as a 75-year-old retiree I can't afford these unfair charges.
Thank you! Greg Hoyos greg.[protected]@gmail.com