On january 3, 2020, at approximately 10:00 pm, my husband and I went to the fullhouse café at the gila river...
Ordered a $100 gift card but was only credited $50. Canned customer support answer that this was a policy change (link sent) but this is not a transparent and obvious notice (not provided on the rewards page). There is no separate acceptance of this policy that benefits OpenTable by shorting (loyal) customers of promised benefits. I had to ask for a company 800 number since the computer form answering service has no ability to make decisions on customer reimbursement for charges.
I was at a funeral all day and made plans for dinner. DIamonds of Pennington had closed but I did not know this. They had been in partnership with Diamonds of Hamilton, and my browser went to the website. I figured that Diamonds of Hamilton was the billing party, but I could pick up as usual at Diamonds of Pennington. On 9/4/18, I entered my online order, paid for it, and then was told that it was closed. In my grief, I received a note I did not follow up on as I thought it was in error, as it noted that there was a problem that the order had not gone through. Okay, good, that means the order did not go through at Hamilton (a half hour drive away), and I made other plans for dinner. On Sat. 9/8/18, Diamonds of Hamilton called to inform me that my order had just popped up on their screen, but they noted that I had been billed for a dinner that they had not prepared or provided. I checked my VISA account, and the bill had been paid, $70.91 for the meal plus $13.30 for the tip. Kindly credit this to my account.
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FYI: It's been more than 5 minutes and Diamond's of Hamilton has not yet approved your order. Please call them about your order status.
Diamond's of Hamilton - [protected]
Order Sent to Restaurant:
Check #30 for Mara Connolly TAFT
Pick up 6:55 PM EDT
Diamond's of Hamilton
Diamonds of Hamilton
661 NJ-33
Hamilton Township, NJ 08619
TO GO *PHONE* (Online)
Mara Connolly TAFT [protected]
[protected]@gmail.com
09/04/18 6:25 PM
Check #30 Mara Connolly TAFT
Expected: Sep 4, 6:55 PM
Meatballs Bolognese $8.00
Add Ricotta
Sautéed Spinach $4.00
Tomato Salad $9.00
Eggplant Parmigiana $13.00
Add Parmesan
Add Parsley
Add Pasta
SALMON $32.50
*SEE SERVER*
Subtotal $66.50
Tax $4.41
Tip $13.30
Total $84.21
Visa xxxxxxxx7897
Transaction Type Sale
Authorization Approved
Approval Code
DiamondsOfHamilton.com
[protected]
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Larry Kamin
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I have used opentable quite a bit and have been generally happy with the service provided. I often find that opentable tells me no tables are open, but can call the restaurant and get a table anyway - so I am not sure it is really that great, all things considered.
I recently had an experience which has made me vow not to use opentable ever again. I live in New York City and "missed" a reservation the night the storm hit. Opentable sent me an obnoxious email asking what happened and threatening to cancel my account if the behaviour continued. I couldn't have been more offended - the worst storm potentially ever to hit the East Coast hit New York and I was being dinged and threatened because I didn't show up at a restaurant.
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