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OpenTable Complaints & Reviews

OpenTable / headache

Carole Holmes on Sep 5, 2017

Never used their coupons and so on, but very disappointed by the way they reserve the tables. Look at their website where you can do it. It's such a mess!!! I tried over 10 times to make a reservation for a special occasion in my life and it was important to me. All of this took me about 2...

OpenTable / extremely bad attention on entering the restaurant

Karin Fishman on Jul 26, 2017

We have been using Opentable for a long time. And appreciate Opentable ease of service. Tonight we made a reservation for dinner for two people at Harry Cipriani in Manhattan at 7:45 pm We arrived on time, many tables were free at that time. The manager showed us to a table we disliked...

OpenTable / used opentable successfully for years but what about our awards?!

masselin on May 4, 2017

I find Open Table a fantastic help, and did not expect anything in return. When the reward program came along, I assumed that it was an interesting idea especially when trying to promote new restaurants. Unfortunately, I became very surprised when the award did not come. I call, sent...

OpenTable / Phantom reservation

Larry Kamin on Jan 30, 2017

I made a dinner reservation on OpenTable at the Empire Rooftop, Empire Hotel, New York City, for 6 PM on January 28, 2017. We got an immediate confirmation of the reservation, and the next day got a reminder of the reservation. (The emails, both sent to me at, were...

OpenTable / Terrible experience!

Roy on Jul 12, 2016

I made a reservation via and it was very simply to do that. I thought the service was nice but when I needed their help they did nothing. I booked a table for several guests but later I contacted OpenTable customer support and told them that there will be some extra... / They charged me two times!!

RoyalCat on Apr 18, 2016

I have purchased a gift card from Opentable website and they charged me two times! I immediately called customer service and they asked me to wait and I was put on hold for about 30 minutes and then they told me that they need some time to resolve the issue and promised to call me back... / It was impossible to change the reservation

Darren Holt on Jun 23, 2015

People, stay away from the website I made the reservation through the website. But I had some things to do and needed to change the reservation. I tried to do it online, but the app was strange and it didn’t allow me to change the time. I tried to contact the... / Impossible to change the reservation through the website

Strykar_ on Jun 9, 2015

We made the reservation of the table through the company It was horrible, because we wanted to change the time, but it was impossible to do it through the website. It showed blank page all the time. The customer services were also futile, because they didn’t help... / I won't use a company like this ever again

Nillen on Nov 2, 2012

I have used opentable quite a bit and have been generally happy with the service provided. I often find that opentable tells me no tables are open, but can call the restaurant and get a table anyway - so I am not sure it is really that great, all things considered. I recently had an...