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Dunkin' Donuts Customer Care Service

DD IP Holder LLC and BR IP Holder LLC

130 Royall Street
United States - MA02021

Customer Support Phone Numbers

+1 603 647 2757 1 0

Dunkin' Donuts Complaints & Reviews

Dunkin' Donuts / up charge for extra caramel

Peggy jantz on Feb 18, 2017
I visited the Dunkin Donuts on Curry Hollow Road in Pleasant Hills yesterday. I ordered 4 iced coffees with extra caramel which is my usual order. I noticed that the price was higher than usual. I was told there was an 80 cent charge for the caramel. 10 cents per pump. Now i didn't say i...

Dunkin' Donuts / Service

Danielle Emmons on Feb 13, 2017
I went to Dunkin Donuts on 2-13-17 at approximately 2:30pm. This is now the 4th time I was unhappy with the drive through service. There is one employee that is unable to handle the drive through. I say this because there is nothing quick about her. On several occasions I and other...

Dunkin' Donuts / Shift leaders and management

Danielle frazier on Feb 4, 2017
I am currently an employee of Dunkin Donuts my name is Danielle Frazier I have work for customer service for a very long time and food service I'm very well aware of how businesses are supposed to be ran and how management and Lee shift leaders are supposed to treat crew just because...

Dunkin' Donuts / Employee

Gage James Frederiksen on Jan 27, 2017
I was a Dunkin donuts employee in new lenox Illinois in the gas station on cedar st. And rt. 6. This was my first job and was "fired" after putting in my two weeks notice because I had "missed" one of my shifts that I had requested off two weeks before. My manager changed the schedule and...

Dunkin' Donuts / Unauthorized credit card charges

Marjorie Gallagher on Jan 23, 2017
1/19/2017 i used my deit card at the captain thomas blvd west haven ct it was about 6:30am. The person at the window acted very suspicous when they took my card. The next day my bank closed my card. There were charges from dunkin donuts $50 each and also the lid shop which is a hat shop also...

Dunkin' Donuts / Service complaint about employee

Lukana Carneiro on Jan 21, 2017
The employee by the name of hashfat (that was the name given by him) from the store on queens boulevard between 63dr & 63 rd on the south side of the street. Yelled at me & my 17 year old son in (In front of a full line of customers) my son took out a drink from the fridge, to buy. Upon...

Dunkin' Donuts / Service

primoadventures on Jan 11, 2017
On 1/10/17 @ 6:30 PM I went into the Higganum, ct.store for a cup of coffee. Although the lobby closes at 8:00 PM all of the furniture was pushed to the sides and the floor had been mopped. (This wasn't just mopping up some snow .) It was nearly impossible to sit down without having to...

Dunkin' Donuts / Incorrect pricing at pvd - providence airport

Jeannie Fay Barry on Jan 3, 2017
I ordered a sandwich from the Dunkin' Donuts at PVD airport. The sign stated $3.89 but I was charged $4.19. See attached pictures. This is deceptive marketing. I asked for a refund but was told I would have to wait for a manager . I sent an email on 12/14/16 to cusotmerservice@hmshost.com...

Dunkin' Donuts / Service

Carmyda Rodriguez on Dec 31, 2016
I went to the Dunkin' Donuts on pleasant hill road in the BP gas station. First they take forever to take your order. And than they make my coffee wrong. When I asked how long will it take to make it over. The worker tells me. A while. Very disrespectful. To have waited 20 mins for a...

Dunkin Donuts / Sanitation

Shae_B on Dec 30, 2016
On December 29, 2016 at about 4:30 pm, my family and I decided to try the newly opened Dunkin Donuts. First thing noticed was the large school bus in the parking lot. It looked as though someone was living out of it, there were boxes thrown up against each window, it looked junkie, I wa...

Dunkin' Donuts / Trans action # 269579. They seem to be racist in this store they should be investigated with many secret shoppers of all kinds of colors and creeds

Sefora on Dec 22, 2016
I have been to this location many times. I have seen the indian men give great customer service to any one except a black person. I truly want to call the internal affairs for them. this casher Mohammad finds it funny that many people feel like this, I saw him kick out a black man and...

Dunkin Donut / Management

Moore MzNicole on Dec 10, 2016
My son works for this company and he has never had a problem until this new manager started . I don't like the way she talks to the employees. So this particular incident was i called a week in advance to let them know that my son had an appointment on Saturday I spoke to the shift leader...

Dunkin' Donuts / Management

Anon-y-mous23 on Dec 9, 2016
They treat every employee badly. Gizel of dunkin donuts 1105 horseblock rd. Farmingville is by far the worst management experience i've ever dealt with in my years of working. She openly yells at her employees in front of customers, i have personally seen some people leave the store simply...

Dunkin' Donuts / Extremely poor customer service

Loren Neal Talbott on Dec 6, 2016
I am a driver and I drive past this Dunkin Donuts at least 5 times a week. I often stop for a donut or a sandwich between 9:30 to 10:40PM at least 2 times a week. I have had really good service until recently when on 2 occasions in the last 2 weeks I have placed an order at the drive...

Dunkin' Donuts / Discrimination, racist comments towards myself and my family

Narvaez Family on Nov 21, 2016
Store #35202 Order #141 Manager Ronnie K. Called the police on me because I had a legit complain... He discriminated me, and also racial profile me. I am a daily customer and I am very disappointed at the service and the experience over all. I am honestly considering never coming back to...

Dunkin' Donuts / Unethical behavior

james reid jr on Nov 5, 2016
On November 5, 2016, between 3-4 PM, I was meeting a friend at the Store located at 6110 Woodland Ave. Philadelphia, Pa 19143. I'm not a stranger to the neighborhood, I grew up and went to school here. I spent time in the military and returned to the area. What was really disappointing...

Dunkin' Donuts / Macchiado

kayharris on Aug 31, 2016
I've been drinking macchiado from DD for 3 years. I have to because the coffee at DD is a watered down version. Macchiado is made with espresso and had a good coffee flavor. About a month ago, the 2 DDs near East Stroudsburg, Pa. started selling a watered version of the macchiado. It...

Dunkin' Donuts / Drink and Restaurant Maintenance

Joni Fogel on Jul 10, 2016
The Dunkin Donuts, 3055 Schoenersville Rd, 18017 yesterday didn't have toilet paper in the bathrooms. Had to use napkins, no soap to wash our hands. Then went to order a macchiato and the espresso machine was down. They didn't have cookies and some other products that were on the menu...

Dunkin Donuts Employee / Jon, new cashier / janitor

d.f.r. on May 21, 2016
After paying John a compliment about doing his job better than his predecessor he spazzed out on me and later lied to his district manager that I raised my voice to him and got me, for no reason, barred from going back that DD location. John has been there less than 1 month and has already...

Dunkin' Donuts / Discrimination of employee

James Lashune Mcvay on Mar 15, 2016
I been at Dublin donuts for almost a year I started in September the manager and assistant manager who is there now is not the who hired me.I was hired by another manager that is no longer their.on 03/12/2016. I was threatened and harassed by the assistant manager. I get off at twelve that...

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