Menu
For Business Write a review File a complaint
Dunkin' Donuts Customer Service Phone, Email, Contacts

Dunkin' Donuts
Reviews and Complaints

Dunkin' Donuts's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dunkindonuts.com

Learn how the rating is calculated

1.8 11 Reviews 539 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dunkin' Donuts Reviews 550

ComplaintsBoard
V
9:37 am EDT
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Customer Service

Ticket No. 125705; Check No. 6259 - Representative Abate @ 6:55am

175 N Street, NE, Washington, DC 20002

[protected]

Visited this site 10/20/2024, I received the worst service ever with Abate (Cashier) when placing order. He argued with my order regarding pork sausage breakfast. I don't eat pork and informed him the order was incorrect. Proceeded to explain that Turkey Sausage was ordered. He and a co-worker began to argue about what I ordered. After paying $10 for the incorrect order in front of other customers, this is not acceptable by any means. I was embarrassed, nervous and beyond upset to even video this. Too early in the morning for this type of nonsense. He doesn't understand English and needs a course.

Recommendation: Think twice before entering this establishment, especially since I work in the area. Receiving such a NASTY unprofessional greeting, I'll not visit this site again!

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Service at Dunkin' Donuts on Lee Road in Orlando, Florida

I went to the Dunkin' Donuts on Lee Road in Orlando, Florida this morning and ordered two small caramel craze drinks and one medium signature pumpkin spice latte. However, when I received my order, they gave me two caramel craze drinks and an original pumpkin spice latte instead. I was disappointed because I was looking forward to the whipped cream and caramel with sprinkles that come with the signature drink.

When I asked the guy at the window where my whipped cream and caramel were, he told me that it doesn't come with it. I knew that wasn't true because I specifically ordered the signature drink. He then told me that the signature drink only comes with whipped cream. I explained that I wanted the caramel and sprinkles as well. That's when the manager lady came over and told me that the signature drink doesn't come with those toppings. She suggested that they could put the whipped cream in a cup and I could dump it on my drink. I didn't want to do that because I wanted my drink to be made correctly.

I told the manager that I didn't want the drink without the toppings and that I wanted my money back. She then snatched the drink from my daughter's hand, who was the driver, and told us to pull up. I was upset with the service this morning because I am a regular customer of Dunkin' Donuts and this was my first and last time coming to this location on Lee Road.

I went inside to make sure they made me a new drink because the manager seemed upset with me. The service this morning was horrible and I was disappointed with my experience. I have attached a picture of how the signature pumpkin spice latte is supposed to come, but I was told that it doesn't come like that. Overall, I was not satisfied with my visit to Dunkin' Donuts on Lee Road.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Dunkin' Donuts: A Review of Poor Coffee, Bad Service, and Nickel-and-Diming Customers

I gotta say, Dunkin' Donuts is really testing my patience lately. It seems like every time I swing by for a cup of joe, something goes wrong. Whether it's a bad batch of coffee, a cold cup, or even burnt coffee, it's like they just can't get it right. And don't even get me started on the cream situation - I've been charged for almond milk more times than I can count, only to find regular cream in my cup. What a waste of time and money!

And let's talk about the food. I used to love getting an old-fashioned munchkin for my pups, but now they don't even offer them anymore. Instead, they charge you for a whole donut just to keep your furry friends happy. It's like they're nickel and diming us to death! And don't even get me started on the tap water - they charge you for that too! It's just plain disgusting.

Honestly, I'm so over Dunkin' Donuts. We need a new coffee joint that actually knows how to make coffee and treats their customers right. I mean, just look at the cup of coffee I got this morning - it's lukewarm and half full! I don't even have time to go back and complain. It's just not worth it anymore.

Overall, I'd say Dunkin' Donuts is a real disappointment. They need to step up their game if they want to keep customers coming back.

Read full review of Dunkin' Donuts
Hide full review
  1. Pros
    1. Wide variety of donuts and beverages
    2. Quick service and drive-thru options
    3. Affordable pricing and value deals
    4. Nationwide locations for convenience
    5. Loyalty rewards program available
  1. Cons
    1. Limited menu variety compared to competitors
    2. Perception of lower-quality coffee offerings
    3. Inconsistent franchisee standards
    4. Healthier options lag behind market trends
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Rewards and Offers: My Experience with Dunkin - A 2 Star Review

So, I got this email from DD about my rewards status, and it said I had a free drink waiting for me and that I was only 100 points away from my next reward. I was pretty excited about it, so I clicked on the link in the email to log in and claim my free drink. But when I got there, it said I had no free drink and that I was actually 200 points away from my next reward. What the heck, man?! That's not cool.

Then, for National Coffee Day, they sent me another email saying I could get a free coffee with any purchase. I was like, "Sweet, I'm gonna go get me some coffee!" So I went to the store and ordered my coffee and my favorite donut. But the gal at the counter told me I had to order through the app to get the free coffee. What? The email didn't say anything about that! She didn't even know how to honor the offer I showed her in my email. I had my Dunkin Card right there on the counter, and the email said I could get the offer if I paid with an enrolled card. But nope, according to the cashier, the only way to get the free coffee was through the app. That's ridiculous! I don't do apps, man. Her lack of training shouldn't be my problem.

So I left Dunkin feeling pretty frustrated and disappointed. But then I remembered that Barnes & Noble was offering free coffee too, so I went there instead. And you know what? Their cashier was super friendly and helpful. She told me about a bakery deal they had going on, and I ended up getting a free coffee and a delicious pastry. So thanks, Barnes & Noble, for making my day a little better.

Overall, I'm giving Dunkin 2 stars because they've had some tasty menu items in the past. But this whole rewards and free coffee thing was a total letdown.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Donuts: A Loyal Customer's Review of Dunkin' Donuts

Yo, what's up Dunkin' Donuts peeps! I've been a loyal customer for like a decade now, so I know my stuff when it comes to my fave donuts and how they should taste. I hit up the DDs in Glen Burnie (Crain Hwy South) and other spots too, but that one's closest to my crib. So, I decided to switch it up and try a different donut, but it was straight up nasty, man. Even the ones I used to love like blueberry and sour cream are super disappointing now. I've complained to them multiple times at the Laurel locations on 198 North near Fort Meade Road and 197 South towards Bowie, but it's not about the service, ya feel me?

It's like they're purposely downgrading the quality of their donuts. They're all sweaty, clumpy, dry, and barely have any glaze on them. I'm sick of driving away from the drive-thru only to find out I got a gross donut that I have to toss. And they're always skimping on my caramel swirl, like come on, I know how it's supposed to be! So many times I've had to swerve back and hit up the same DD again just to get the right stuff. Who knows if they're putting their fingers or worse in my donuts? That's just unacceptable, DD!

You're supposed to represent, but you're just cheating me out of my donut game. I'm tired of your mess and I'm done with it. Peace out, Dunkin' Donuts.

***@yahoo.com
M L Parker

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Good Food, Bad Service: My Experience at Dunkin' Donuts

This review is about the Dunkin' Donuts near my place. I gotta say, the food is usually pretty good and the coffee is well made most of the time. But let me tell you, if you have a problem with your order, you better watch out. I had an issue with a coffee drink not being made the way I asked. I specifically requested for less espresso, but the drink was way too strong and dark. When I brought it up to the girl at the register, she got really defensive and started yelling at me. I mean, come on, I'm just trying to enjoy my coffee here.

The manager eventually got involved, but instead of trying to fix the problem, she just gave me my money back and told me to leave. I was only there for 5 minutes, and I couldn't believe how unprofessional they were acting. I used to work in retail customer service, and if I had spoken to a customer that way, I would have been fired on the spot.

I don't know what was going on that day, maybe they were short-staffed or something, but that's no excuse for treating customers like that. I've never experienced anything like this at any other Dunkin' Donuts location, so I'm hoping it was just a one-time thing. But still, it left a bad taste in my mouth (pun intended).

Overall, I would still recommend Dunkin' Donuts for their tasty food and coffee, but just be aware that if you have a problem with your order, you might not get the best customer service.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Inconsistent Coffee Quality at Dunkin' Donuts: A Cause for Concern

Dunkin' Donuts, or simply Dunkin' as it's now known, has been a go-to spot for coffee lovers for years. I personally love their Iced Hazelnut Coffee, but I always order it with light milk, no sugar, and 3 Splendas to keep it low fat and low sugar. However, I've noticed that the consistency of the coffee varies from location to location. Sometimes it looks like Guinness Stout, and it reminds me of products like Ducolax and Miralax. And within 20-30 minutes of drinking it, I often find myself frantically searching for the nearest bathroom. It's not exactly what I expect from a cup of coffee - it's more like Colonoscopy Prep Time!

Coffee is supposed to be a treat, not a cause for concern. Most coffee drinkers build up a tolerance to the caffeine and don't expect to feel like a leaky faucet after drinking it. But this is a whole different story. It's like Shawshank Redemption all over again. Should I bring Huggies just in case?

I decided to call Dunkin' to see if they could shed some light on the situation. They told me that each location is a franchise and they have no control over the quality of the coffee. But that's just nonsense. The franchisees have to buy their coffee and products from Dunkin', and there are standards in place to ensure that the brand is consistent. So why is there such a big difference from one location to another? Maybe it's because the company was bought out by a private equity group called Inspire Brands. Since then, everything seems to have gone lax. And I'm not the only one who's noticed - there have been numerous complaints about the quality of the coffee.

If you're as frustrated as I am, maybe it's time to put a bug in the ear of Inspire Brands. You can reach out to them at ***100 since they're the parent company. Let's hope they can get things back on track and restore Dunkin' to its former glory.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Quality and Service at Dunkin' Donuts: A Review

I've been frequenting Dunkin' Donuts for the past couple of months, visiting five different locations. Unfortunately, I've had some negative experiences. I've encountered stale donuts, burned coffee, and rude employees. It's also concerning that some employees aren't wearing gloves when handling my coffee cup. That's just gross.

My most recent experience was particularly frustrating. I visited my local Dunkin' Donuts and ordered a cold brew with flavor shots and a jelly donut. I paid with cash, but the employee told me they couldn't accept it. They demanded that I return the coffee and donut, which was incredibly rude. I don't think that was my problem, but theirs. They could have let me keep it since they were just going to throw it away anyway.

I decided to give them another chance the next day. I ordered the same coffee as before, but this time I also got a cinnamon roll. However, I don't think they should call them cinnamon rolls because they're just cheap dough with cinnamon glaze. When I got to the window, I paid with cash, and suddenly they could accept it. However, my coffee was just black with cream, and they forgot my flavor shots. When I asked them to remake it, the employee argued that it was correct already and wouldn't be any different. I disagreed since they forgot my flavors, but I didn't want to argue anymore. I just asked for a refund, but they didn't give me one.

Overall, I'm disappointed with the poor quality and service at Dunkin' Donuts. Since the buyout a few years ago, I feel like they're falling downhill. I don't think I'll be going back to a Dunkin' Donuts again.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointing Experience at Dunkin' Donuts: Overcharged, Unhelpful Employees, and Rude Manager

I recently visited Dunkin' Donuts at Store #*** and was quite disappointed with my experience. I ordered a dozen donuts and a small coffee, and was charged a whopping $18.25. I didn't realize the excessive amount until after I had paid with my card. When I asked the employee how much a dozen donuts should cost, she looked at the ticket and then threw it away without giving me an answer.

I immediately asked for a refund, but the employee said she wasn't authorized to issue one. I requested to speak to her manager, and she put the manager (whose name I only got as "Dy") on the phone. Dy told me to come back tomorrow so she could issue a refund, but I explained that this wasn't acceptable to me. If she was the only one authorized to issue refunds, she should come to her place of work to do so. However, she refused and hung up on me.

The employees tried calling Dy for the next few minutes, but she wouldn't answer. One male employee got so irritated with the situation and Dy's unacceptable response that he quit on the spot and walked out. Before he left, I asked if he could retrieve my receipt from the trash can, and he kindly gave it to me. He was the only employee who was helpful throughout the whole ordeal.

I requested the full name of the manager, but the remaining employees were told by Dy not to give it out. Dy was extremely rude and had no intention of helping to resolve the situation. I eventually left the donuts and coffee on the counter and left after several minutes of silent treatment from the employees.

Overall, my experience at Dunkin' Donuts was quite disappointing. The excessive charge, unhelpful employees, and rude manager made for a frustrating visit. I hope that the management team can address these issues and improve the customer experience at this location.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Disappointed with Dunkin' Donuts: Weak Iced Tea, Overpriced Pastries, and Lack of Quality Products

I have been a loyal customer of Dunkin' Donuts for many years, but I must say that I am disappointed with the quality of their products. Firstly, their green iced tea is always weak no matter which Dunkin' Donuts location I go to. It's a shame because I really enjoy a good iced tea, but I feel like I'm wasting my money when I buy it from Dunkin' Donuts.

Speaking of money, Dunkin' Donuts is way too expensive for what they offer. I can't believe that I have to pay between $2.27 to $2.62 for a large iced tea that doesn't even taste good. I mean, I could go to Cumberland Farms and get a much better iced tea for only $.99 plus tax. It's a no-brainer for me.

And don't even get me started on their pastries. They are so small and overpriced that it's ridiculous. I feel like I'm getting ripped off every time I buy one. Again, Cumberland Farms is much cheaper and their pastries are much better.

I understand that Honey Dew Donuts may be more expensive, but at least they have a better selection of coffee and pastries that are worth the extra money. Dunkin' Donuts seems to be more interested in making money than providing quality products to their customers.

I remember when I was a kid and I used to see them making donuts at the donut shop. Now everything is so small and it feels like a factory. It's all about money and not about the customer. Some franchises don't even let their employees get tips, which is ridiculous.

Overall, I think that Dunkin' Donuts needs to step up their game if they want to keep their customers. They need to improve the quality of their products and lower their prices. Otherwise, they will continue to lose customers to their competitors.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Dunkin' Donuts Dunkin' Donuts Rewards Program Frustrates Customers and Makes Refunds Difficult

Dunkin' Donuts has recently made some changes to their rewards program that have left many customers feeling frustrated. It now takes more points to earn a free coffee, and even then, the options for what you can get with those points are limited. This means that even if you buy an extra large coffee every day, you won't be able to get a free extra large coffee with the new app.

But the real problem comes when you are overcharged and can't get a refund without jumping through hoops. This happened to me recently when I ordered a "free" coffee through the app. When I got to the drive-through, the app charged me for two additional large coffees that I didn't order. I went into the store to show the manager, but she said she couldn't refund my money. Even though I had proof on my phone that I had only ordered one coffee, I was refused the other two that I had paid for.

I tried emailing corporate three times with copies of my transaction history, but I never got a response. The first time they said they refunded me for one large coffee, but when I refreshed the app, nothing had changed. I sent another email with screenshots of all three coffees and the store address, date, and time, but still no response. It's frustrating to feel like Dunkin' Donuts doesn't care about their customers or their money.

I've decided that I won't be loading any more funds onto my account until I get my $10.74 and my points for the free coffee refunded. If Dunkin' Donuts won't give me what I'm owed, I'll take my business elsewhere. Starbucks is always an option.

Read full review of Dunkin' Donuts
Hide full review

Dunkin' Donuts Complaints 539

ComplaintsBoard
R
7:34 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dunkin' Donuts Service

I had a bad experience at store # 349962. Address: 2628 Raeford Rd, Fayetteville, NC 28303. Phone # [protected]

Server? 494398 Bailey

CHK 1553 3/1/2024 06:35 am

I ordered 2 TrkSsgEggChz SW Croissant

2 6pc Hash Brown

2 Lg Ice Swt Tea & 2 Boston Kreme

Price $23.24

What I received instead of 2 Iced Teas, was 2 Cold Brew Coffee's, also, they only gave me 1 6pc Hash Brown, not 2.

I frequent this store every Friday, so I am very disappointed about their mistake. This needs to by made right.

Desired outcome: I need this negligent service to be made right. I am very upset.

Confidential Information Hidden: This section contains confidential information visible to verified Dunkin' Donuts representatives only. If you are affiliated with Dunkin' Donuts, please claim your business to access these details.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
G
8:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On December 3rd 2023 I wanted to order a bacon sandwich and a large toasted white chocolate coffee, and instead I had to order a caramel craze latte due to them being out of most product. I ask for it to be made with cream sugar and the worker was Jenn. Jenn then asks me what size and I tell her large, so she types in my order and I pay. I then receive my...

Read full review of Dunkin' Donuts
ComplaintsBoard
A
2:49 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a medium hot coffee with light pumpkin swirl and extra light cream through the drive thru of the East State Street Salem, OH dunkin donuts. Drive thru #1010 at 9:49:09 AM 11/11/23. Was taking the last few sips when I got a chunk of something in my mouth. It was a large dead fly. Disgusting. And obviously this location is less than stellar in cleanliness.

Read full review of Dunkin' Donuts

Is Dunkin' Donuts Legit?

Dunkin' Donuts earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dunkin' Donuts to be a trustworthy company. Although there's a 21% resolution rate for customer complaints, which deserves attention, Dunkin' Donuts is known for their high standards and safety. If you're thinking about dealing with Dunkin' Donuts, it's wise to check how they handle complaints.

We found clear and detailed contact information for Dunkin' Donuts. The company provides a physical address, 4 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dunkin' Donuts has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Dunkindonuts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dunkindonuts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dunkindonuts.com you are considering visiting, which is associated with Dunkin' Donuts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Dunkin' Donuts is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Dunkin' Donuts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Dunkin' Donuts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 11 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the dunkindonuts.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Dunkin' Donuts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LORD OF THE FLIES A family member and myself walked in to buy a dozen doughnuts and upon looking at the selection hat there were more flies buzzing, landing and crawling around on the doughnuts than there were doughnuts alone... IT WAS RANCID! I even brought the issue up to the worker on duty telling him that there were flies all over every food item and...

Read full review of Dunkin' Donuts
ComplaintsBoard
A
10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Dunkin Donuts at Trieble Amelie, Milton and ordered 3 lbs of coffee. I did not receive it. I called today to follow up to get refunded and was told I would have to wait 2-3 business days for an answer. I told them I wanted to speak to the supervisor and she was not available and she would contact me. I told the person I wanted to talk to someone...

Read full review of Dunkin' Donuts
ComplaintsBoard
D
12:52 am EDT

Dunkin' Donuts Dunkin Donuts

I got one dozen donuts on Aug 25, 2023 and the Bavarian Ceam with chocolate frosting seems to have no parifin thus causing the chocolate to be it a liquid state and running off the donuts. Even having placed some in fridge made no difference. Needless to say it gets all over your hands and creates a huge mess. Service there is subpar also, they get my order wrong most of the time.

Desired outcome: Teach people how to make a donut.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
C
10:03 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked for a dark roast and was told they didn't have any dark roast that they could give me a shot of Espresso. I asked again about dark roast because I want coffee not Espresso and specifically dark roast. I settled for the expresso and paid. Before I walked away one of the girls behind the counter said I will go and get some more product from the...

Read full review of Dunkin' Donuts
ComplaintsBoard
J
10:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited Dunkin on Teall Ave in Syracuse NY today ordered a everything bagel with cream cheese toasted. The bagel was at the window by the time I drove up I asked the girl was my bagel toasted and she said yes. It wasn't I found this out when I got home I also ordered a large Hazelnut iced coffee I got a Vanilla Iced coffee but the tag on it said Hazelnut...

Read full review of Dunkin' Donuts
ComplaintsBoard
T
12:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was a regular at Dunkin on 44 Dodge Str Beverly Massachusetts until the staff became rude and ignorant their is a lot cursing and yelling The daytime manager Bryan Dodge would scream and yell at the staff He would also give the customers a bad attitude Mr Dodge will drink alcohol and smoke marijuana with some of the employees I can smell the alcohol and...

Read full review of Dunkin' Donuts
ComplaintsBoard
M
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Disrespectful Behavior at Dunkin' Donuts in Fort Dodge: A Customer's Review

I recently visited Dunkin' Donuts in Fort Dodge and I gotta say, I was pretty disappointed with the way one of the workers was treating her colleagues. She was calling them names and being really disrespectful, which made everyone else look unhappy and like they didn't want to be there. I don't know who she was or what her name was, but she was a bigger girl with short hair and dark skin. It was really uncomfortable being there because of her behavior.

Usually, the workers at Dunkin' Donuts are happy and cheerful people, especially when Nick and Stacey are working. They're always on the go and very helpful. I hope they're still there!

I just wanted to let you know that several customers were upset with how this worker was behaving. It's not a good look for Dunkin' Donuts and it's not fair to the other workers who are doing their best. I hope you can address this issue and make sure everyone is treated with respect.

Thanks for your time,
Marsha Netell

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
K
9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Terrible Experience at Dunkin: Incorrect Orders, No Customer Service, and Health Hazards

This place is like, really bad. I mean, I wouldn't even give it a 1 point rating, ya know? I've called Dunkin like, 4 times and they haven't done anything to fix my problem. Like, if you have a serious issue, don't even bother because they won't help you at all. And don't even think about getting what you actually ordered. Like, read the reviews, one person got super sick and another person had coffee grounds in their cup. My experience was just terrible. I'm like, lactose intolerant, so I always make sure to order stuff without dairy. But my order was missing stuff and had dairy in it. It's like, come on, how hard is it to get an order right? I think the owner's name is Tracey, but she doesn't even respond to you, even though Dunkin corporate says they've asked her to follow up. I was sick for two whole days after spending $7 on a treat for myself. Like, seriously, don't let this happen to you. Do yourself a favor and go to a different Dunkin location if you want their coffee.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
R
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Poor Customer Service Experience at Dunkin' Donuts Plaza Sing Branch

I went to Dunkin' Donuts at the Plaza Sing branch on January 4th, 2023 at around 12:20 pm. When I arrived, there was an employee on the phone with someone in the back, and there was no one at the counter to take our order. I signaled to him to take our order, but he continued to be on the phone without taking our order. We stood there for about 5 minutes waiting for him to take our order until he finally got off the phone and took our order. He apologized after getting off the phone and said "I'm sorry," to which I responded, "It's okay," and turned around to talk to my friend. However, the employee raised his voice and said, "I said I was sorry," in a very rude and threatening manner.

Shortly after that, while packing our order, I asked him, "Can I have a bag with that?" He replied in the same rude tone, "Of course, sir. Why would I not give you a bag? I can't give it to you in a box just like this." Overall, I was very displeased with the customer service and rude tone of the employee.

I understand that everyone has bad days, but as a customer, I expect to be treated with respect and kindness. The employee's behavior was unacceptable, and it made me feel uncomfortable and unwelcome. I hope that Dunkin' Donuts will take steps to ensure that their employees are trained to provide excellent customer service and treat customers with respect. I would like to continue to visit Dunkin' Donuts, but I hope that my next experience will be better.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Poor Customer Service at Dunkin' Donuts: My Experience with a Rude Employee

So, me and my buds went to Dunkin' Donuts the other day and we hit the drive-thru. I was feeling like a macchiato, but I don't like it too milky, ya know? So, I asked the girl if they could make it on the darker side. And let me tell you, she was not having it. She was all like, "ma'am, we have a measuring system, it comes out the way it does!" Like, excuse me? I just want my coffee a certain way, is that too much to ask? So, I tried to explain myself again, and she was just so rude about it. She was like, "ok ma'am, you want it on the darker side! Cool!" I mean, come on, I buy these drinks like three times a day, I deserve a little respect, right?

Anyway, when I got to the window, the girl there was super nice and apologetic about her coworker's behavior. She even agreed that the girl was rude. Her name was Tabatha, and let me tell you, she needs to learn how to treat customers. I mean, I know Dunkin' Donuts wouldn't want someone like that representing their company, you know what I'm saying? As a business owner myself, I know how important it is to have good customer service.

But, I gotta say, my macchiato was actually really good. It came out just the way I wanted it, on the darker side. So, I don't wanna slander Dunkin' or anything, because I really do enjoy their coffee. But, I just wanted to share my experience and let them know that they need to work on their customer service skills.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Poor Customer Service at Dunkin' Donuts Despite Great Coffee

I put in my order online for some Dunkin' Donuts and scheduled it to be picked up at 10:20. The coffee was really good, but the customer service was terrible. I don't want to say the person's name because I don't want to embarrass them, but they need to be fired or reevaluated. When I asked for my order, they slammed the coffee on the counter and walked away. They didn't even listen to the rest of what I had to say, even though I was also waiting for some munchkins. Before that, I said "excuse me ma'am" and they just looked at me and walked away. I'm a teenager and I work long shifts in the restaurant industry, so I know how important it is to be nice to customers. I didn't disrespect them in any way, so there was no reason for them to treat me like that. It's okay to have an attitude if someone is being rude, but I was just trying to get my coffee and go.

Every time I come to this Dunkin' Donuts, there's always some excuse. Either they didn't see my order or there's a long line in the drive-thru. That's not a good excuse. If you're going to work in customer service, you need to be able to handle situations like this. I hope they can improve their customer service because the coffee is really good. Have a good day!

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Delicious Donuts and Perfect Coffee: A Review of Dunkin' Donuts

about the ice cream.

Anyway, after all that drama, I decided to go to Dunkin' Donuts to get some coffee and donuts. And let me tell you, it was a much better experience. The line was short and moved quickly, and the staff was friendly and helpful. I ordered a medium coffee with cream and sugar, and it was just the way I like it.

As for the donuts, they had a great selection to choose from. I ended up getting a glazed donut and a chocolate frosted donut. Both were fresh and delicious. The glaze on the glazed donut was just the right amount of sweetness, and the chocolate frosting on the other donut was rich and creamy.

Overall, I was very satisfied with my experience at Dunkin' Donuts. The coffee and donuts were great, and the service was excellent. I would definitely recommend this place to anyone looking for a quick and tasty breakfast or snack. And if you're in the mood for something sweet, be sure to try their donuts. You won't be disappointed!

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Unsanitary Practices at Dunkin' Donuts in Edison, NJ - A Warning to Customers

This review is for Dunkin' Donuts on Inman Ave in Edison, NJ. I gotta say, this place is not good. I've been there a bunch of times and every time I go, I see the same thing - the girl who takes your money also makes your coffee with the same dirty gloves on. It's gross, man. Especially now with all this corona stuff going on, you'd think they'd be more careful about hygiene. But nope, they just keep doing the same thing.

Last time I was there, I finally said something to the girl. I asked her to please give me a cup that she didn't touch with her dirty money gloves. And you know what she did? She got all mad and started yelling at me! Can you believe that? I was just trying to look out for my health, and she acted like I was asking for the moon or something.

Anyway, I don't go to that Dunkin' Donuts anymore. There's another one down the road that's much cleaner. If you're in the area, I'd recommend going there instead. My username on their page is biddogs, if you want to read my other reviews.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Inconsistent and Rude: My Experience at Dunkin' Donuts

I'm a regular at Dunkin' Donuts and I gotta say, this location is my go-to spot. It's super close to my house, so I come here all the time. But man, oh man, my drink is never made right and my order was wrong this morning. I ordered a large hot mocha with an extra shot of espresso and oat milk, but what I got was a large coffee with mocha and an extra shot. I was pretty bummed out because I was using a free drink reward redemption and I really wanted my latte. So, I asked if Sergio could make it for me because he's the only one who can make it correctly.

But then, the manager stepped in and tried to charge me the difference for a free drink reward, even though I said I could wait for Sergio to make it. I mean, come on, I had to pull around to the front and wait anyway, so what's the rush? I know for a fact that the manager made my latte herself because they gave me my original order as soon as I pulled around and I called to ask about it. The label was still on it and it wasn't freshly hot, which is a dead giveaway that it was a remake.

To top it all off, the manager put the phone down on me and didn't offer any kind of resolution. I mean, seriously, what a way to start the day. This location is so inconsistent and rude, it's really disappointing. I wish there was another Dunkin' Donuts nearby because I'm getting tired of dealing with this kind of nonsense.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Poor Service and Unprofessionalism at Dunkin' Donuts Location

This Dunkin' Donuts location needs some serious improvement. I'm not sure who owns this place, but they need to step up their game. The employees here are not doing a good job of making customers feel welcome.

First of all, when I asked which flavors of prepacked ice cream they had, the employee told me I needed to come into the store to see. That's ridiculous! I was in the drive through line for a reason - I didn't want to park and go inside. And it would have taken them just a few seconds to tell me what flavors they had.

Secondly, one of the employees was wearing a t-shirt that said "I DONT CARE" on the front. That's not a good look for a customer service job. There didn't seem to be any uniform or dress code in place, which made the whole place feel unprofessional.

Finally, when I ordered two pre-packed ice creams, they tried to sell me a different flavor because they didn't want to have to fill one themselves. There was no one else in line, so I don't know why they couldn't just fill the one I wanted. And when I got home and opened the one they did fill, it was only 2/3 full compared to the other one that was filled to the rim. I paid for a full ice cream, but only got 2/3 of one. That's not fair to the customer.

Overall, I think the service and attitudes at this Dunkin' Donuts location are costing the owner money. They need to train their employees better and make sure they're following a dress code. And they need to make sure their customers are getting what they paid for. I hope they can improve soon.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts Poor Service and Insults at Dunkin' Donuts: A Terrible Experience at Store #343XXX in Florida

I recently went to Dunkin' Donuts and had a pretty bad experience. I always ask for my frosted donuts to be put in a box instead of a bag because the frosting gets all over the bag and it's just not a good look. But when I asked the employee to put my two frosted donuts in a box, she refused. She said the frosting was dry and that she wouldn't lose her job over giving me a box. I didn't understand why she was being so difficult about it.

To make matters worse, the employee started insulting me right in front of my grandkids, who are only 4 and 2 years old. They were scared and didn't understand what was going on, they just wanted their donuts. It was really embarrassing and I didn't know what to do. In the end, we left the store without any donuts, which made my little ones very upset. They kept asking me why we didn't get any donuts and I didn't know what to say.

I was so upset about the whole thing that I decided to email customer service. The area manager called me back and offered me a dozen donuts for my troubles. But honestly, I felt insulted. There were other customers in the store and my grandkids were horrified and scared as this lady continued to scream bad words. It was a really terrible experience and I wouldn't recommend going to store #343XXX in Florida if you want good service at Dunkin' Donuts.

Read full review of Dunkin' Donuts
Hide full review
ComplaintsBoard
M
11:14 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to your site on Chandler street in Worcester 2 times now. The first time I was in the drive thru and was told my card didn't take so they charged me twice. I didn't know this until I arrived home and checked my bank account. I tried to call there multiple times, but no one would answer. Today I went to it again and was paying cash, I am attempting...

Read full review of Dunkin' Donuts

About Dunkin' Donuts

Screenshot Dunkin' Donuts
Dunkin' Donuts is a popular American multinational coffee and doughnut company that was founded in 1950. The company has grown to become one of the largest coffee and baked goods chains in the world, with over 12,000 locations in 36 countries. Dunkin' Donuts is known for its signature coffee, doughnuts, and breakfast sandwiches, which are enjoyed by millions of customers every day.

The company's menu features a wide variety of coffee drinks, including hot and iced coffee, espresso, cappuccino, and lattes. Dunkin' Donuts also offers a range of baked goods, such as doughnuts, muffins, bagels, and croissants, as well as breakfast sandwiches and wraps. The company's menu is designed to cater to a wide range of tastes and preferences, with options for both sweet and savory breakfast items.

Dunkin' Donuts is committed to providing high-quality products and exceptional customer service. The company sources its coffee beans from around the world and roasts them in small batches to ensure freshness and flavor. Dunkin' Donuts also uses high-quality ingredients in its baked goods, such as real butter, eggs, and milk.

In addition to its menu offerings, Dunkin' Donuts is also known for its innovative marketing campaigns and partnerships. The company has collaborated with a number of celebrities and brands over the years, including Snoop Dogg, David Ortiz, and the NFL. Dunkin' Donuts also sponsors a number of sports teams and events, including the Boston Red Sox and the New York Yankees.

Overall, Dunkin' Donuts is a beloved brand that has become a staple in the American coffee and breakfast scene. With its delicious menu offerings, commitment to quality, and innovative marketing strategies, Dunkin' Donuts is sure to continue to be a favorite among coffee and doughnut lovers for years to come.
How to file a complaint about Dunkin' Donuts?

Here is a comprehensive guide on how to file a complaint or review about Dunkin' Donuts on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dunkin' Donuts in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dunkin' Donuts. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dunkin' Donuts on ComplaintsBoard.com.

Overview of Dunkin' Donuts complaint handling

Dunkin' Donuts reviews first appeared on Complaints Board on Jul 21, 2006. The latest review Service was posted on Mar 1, 2024. The latest complaint Lack of customer service was resolved on Nov 01, 2022. Dunkin' Donuts has an average consumer rating of 2 stars from 550 reviews. Dunkin' Donuts has resolved 115 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
289 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dunkin' Donuts Contacts

  2. Dunkin' Donuts phone numbers
    +1 (800) 447-0013
    +1 (800) 447-0013
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number
    DD Perks & Mobile App Questions
    +1 (800) 859-5339
    +1 (800) 859-5339
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number
    Feedback
    +1 (781) 737-5132
    +1 (781) 737-5132
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number
    Dunkin' Brands
    +1 (781) 737-3000
    +1 (781) 737-3000
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number
    Headquarters
    More phone numbers
  3. Dunkin' Donuts emails
  4. Dunkin' Donuts address
    130 Royal Street, Canton, Massachusetts, 02021, United States
  5. Dunkin' Donuts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2024
Dunkin' Donuts Category
Dunkin' Donuts is ranked 5 among 205 companies in the Restaurants and Dining category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.