Having problems with Dunkin' Donuts?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Dunkin' Donuts Customer Service Contacts

+1 800 447 0013 (DD Perks & Mobile App Questions)
+1 800 859 5339 (Feedback)
+1 781 737 5132 (Dunkin' Brands)
+1 781 737 3000 (Headquarters)
130 Royal Street
Canton, Massachusetts
United States - 02021

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dunkin' Donuts Customer Service. Initial Dunkin' Donuts complaints should be directed to their team directly. You can find contact details for Dunkin' Donuts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dunkin' Donuts. Discuss the issues you have had with Dunkin' Donuts and work with their customer service team to find a resolution.

Dunkin' Donuts Complaints & Reviews

Dunkin' DonutsCups/Lids

At a time like now COVID 19, what would make a company change they lids to be open, mouth part exposed, with some sticks that could have been only god know where. This is a shame, that they could change to something so cheap. The coffee gets cold almost immediately, OMG and the spills that is all over my cars, all over the cup, all over the top of the lid makes you not even want it. From the inside of the store to the car half of the coffee spills all over. From the car to work, I could forget it the coffee is cold and 1/2 of it is gone from the spills. I am over Dunkin Donuts until they go back to foam cups, and closed lids.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Dunkin' DonutsCoffee Cups

    Ever since you changed the lid on your coffee cups, it has been a terrible experience. At first no one gave us the plugs and the coffee got cold - NOW you can not take a cup of coffee without it leaking all over the lid and the car and everything else. I literally have to wait till I get to work and put the coffee in another cup. Why can't you get the cup and lid right? Go back to the old lids - at least the coffee didn't spill all over

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Nov 02, 2020

      Dunkin' Donuts — Too busy to be of good service

      This has been on going and only during the busiest of times. The DD at 4760 Memorial Drive in Decatur or...

      Oct 01, 2020

      Dunkin' Donuts — Cups

      So, we didn't complain when you switched from foam cups to paper cups even though your paper cups tend...

      Aug 26, 2020

      Dunkin' Donuts — Manager

      The manager at the store screamed that her employees were all failures while costumers were in the store and...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      May 14, 2020

      Dunkin' Donuts — The new dunkin donuts cups being used as of march 2020

      If I may say the new cups being used on various dunkin donuts make the top not stay well secure because the...

      Mar 18, 2020

      Dunkin' Donuts — food poisoning; bad sandwich

      On 3/14/2020 myself and my mother traveled to Big flats, NY to attend a funeral we stopped at the 3317...

      Mar 13, 2020

      Dunkin' Donuts — Cashier at front register

      3/13/2020 I approached the counter of the Dunkin' Dunuts and was "greeted" by a sulky worker who said she...

      Dunkin' DonutsService

      Rowdy teenagers come after school M. - F. and basically "take over" the dining area, menacing & harassing the older custumers. They arrive in a large group daily. Most of them do not buy any thing. They just come to hang. They run around yelling & screaming to eachother, sitting on the tables, knocking over chairs, using vulger language, entering the bathrooms 3-4 people at a time & urinating on the floor. The D.D. staff does & says nothing to them' which only emboldens these kids to escalate their behavior. Customers complain to no avail. Staff states their boss has told the staff not to do or say anything to them. Most of their regular customers have stopped coming because of it.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Mar 09, 2020

        Dunkin' Donuts — Coffee - amount, customer service

        I purchased coffee via drive through. When I took the lid off the coffee level was more than an inch from the...

        Dunkin' DonutsThe new paper cups

        I do not like the new paper cups that are used at Dunkin Donuts. The caps do not fit on the cups properly and my mother nearly got burned when one opened up on her and spilled all over her lap. She could've had third degree burns because of it. You think they are environmentally safe but not on the customer. One of these times somebody is going to get severly hurt.
        Ban the cups!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Feb 09, 2020

          Dunkin' Brands — Something's wrong with the coffee it has a nasty taste please help

          I bought 2 dunking donuts container 150 cups each an something is wrong with the coffee it doesn't taste...

          Dec 03, 2019

          Dunkin Donuts — this the second time east hazel crest police department been called on supervisor kavon allen.!?

          ✨After walking around the parking lot normally I Kavon Allen Supervisor assistane, have the dustpan with me I...

          Dec 02, 2019

          Dunkin' Brands — new cups

          The new Dunkin' Donuts Christmas cops are the worst cops on the planet can't you use different hot cups with...

          Nov 18, 2019

          Dunkin' Brands — textest toast ham sandwich & hash browns

          I order a big textest toast sandwich & hash browns. The bread was not toasted the cheese, egg and cheese wa...

          Nov 10, 2019

          Dunkin' Brands — company

          I'm a daily customer at this Dunkin, this morning I saw a dispute between an employee and someone who...

          Oct 30, 2019

          Dunkin' Brands — staff has infrared scanner handheld pointed at customer's eyes in drive thru...

          On two separate occasions, I pulled up to pay for my tea and bagel, and was immediately being blinded by the...

          Oct 12, 2019

          Dunkin' Brands — service and food quality

          Just happened... Burned sandwich made in front of me.. I ask the girl with black hair, about 5'8...

          Oct 01, 2019

          Dunkin Donuts — service

          sept 24 2019... I was told to leave... there was no need... I I was there for was a cup of coffee and to...

          Dunkin Donutsturbo coffee

          I have been drinking a turbo (expresso shot) coffee since you first came out with the turbo. I cant tell you how many times I have received my coffee without the turbo. I order 1 small ice coffee, 1 cream and a turbo shot. OK what do they not understand? I am talking about coffees I get in MA and RI. I am an everyday turbo drinker so when its not in my coffee I know. I pay over $1 for this shot plus I give a tip. Finally I am done. Either the employees need training by the manager, IDK. Im just sick of paying for no turbo added. Like I said I am a turbo daily drinker so if wasnt added I will know.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.