Complaints & Reviews

The new dunkin donuts cups being used as of march 2020

If I may say the new cups being used on various dunkin donuts make the top not stay well secure because the...

food poisoning; bad sandwich

On 3/14/2020 myself and my mother traveled to Big flats, NY to attend a funeral we stopped at the 3317...

Cashier at front register

3/13/2020 I approached the counter of the Dunkin' Dunuts and was "greeted" by a sulky worker who said she would be with me in a minute. I stood there watching her put on gloves, all the while shaking her head and mumbling to herself, "Jesus, Jesus..." she kept repeating. I could see she was very unhappy about something. I stood there awhile, and got the idea to place my order for K-cups through the app on my phone, allowing me to get finished quicker and get on with my business. At 4:15 pm the order was finalized, and, tho you truly would have had to witness her face to understand completely, I will do my best to describe what followed. I heard the order come through on the machine, then the gal (who was still working with a man who was in the completed order line), moved over to my side of the counter with a look of incredulity (?), astonishment(?)—-something! on her face. I said, "That was me-I just paid for my order on the app-are we good?" She said nothing-nothing-not a shake of the head-nothing—so I repeated, "Are we good?" Again, she said not a word- but continued to give me that crazy look! I finally picked up my order and walked off. As I was leaving, I heard her excitedly whisper/talking to the other employees and they burst out laughing! What????? She was young, glasses, overweight -brown hair-I was too embarrassed to even look at her name tag, but is this a way to run a business? The morning staff has never been anything but polite, but this girl!!! I won't be back when she is there, for sure.

Cashier at front register

Dunkin' Donuts


Rowdy teenagers come after school M. - F. and basically "take over" the dining area, menacing & harassing the older custumers. They arrive in a large group daily. Most of them do not buy any thing. They just come to hang. They run around yelling & screaming to eachother, sitting on the tables, knocking over chairs, using vulger language, entering the bathrooms 3-4 people at a time & urinating on the floor. The D.D. staff does & says nothing to them' which only emboldens these kids to escalate their behavior. Customers complain to no avail. Staff states their boss has told the staff not to do or say anything to them. Most of their regular customers have stopped coming because of it.

Coffee - amount, customer service

I purchased coffee via drive through. When I took the lid off the coffee level was more than an inch from the...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

The new paper cups

I do not like the new paper cups that are used at Dunkin Donuts. The caps do not fit on the cups properly and my mother nearly got burned when one opened up on her and spilled all over her lap. She could've had third degree burns because of it. You think they are environmentally safe but not on the customer. One of these times somebody is going to get severly hurt.
Ban the cups!

Something's wrong with the coffee it has a nasty taste please help

I bought 2 dunking donuts container 150 cups each an something is wrong with the coffee it doesn't taste...

this the second time east hazel crest police department been called on supervisor kavon allen.!?

✨After walking around the parking lot normally I Kavon Allen Supervisor assistane, have the dustpan with me I...

Dunkin Donuts

new cups

The new Dunkin' Donuts Christmas cops are the worst cops on the planet can't you use different hot cups with...

textest toast ham sandwich & hash browns

I order a big textest toast sandwich & hash browns. The bread was not toasted the cheese, egg and cheese wa...


I'm a daily customer at this Dunkin, this morning I saw a dispute between an employee and someone who...

staff has infrared scanner handheld pointed at customer's eyes in drive thru...

On two separate occasions, I pulled up to pay for my tea and bagel, and was immediately being blinded by the...

service and food quality

Just happened... Burned sandwich made in front of me.. I ask the girl with black hair, about 5'8...


sept 24 2019... I was told to leave... there was no need... I I was there for was a cup of coffee and to...

turbo coffee

I have been drinking a turbo (expresso shot) coffee since you first came out with the turbo. I cant tell you how many times I have received my coffee without the turbo. I order 1 small ice coffee, 1 cream and a turbo shot. OK what do they not understand? I am talking about coffees I get in MA and RI. I am an everyday turbo drinker so when its not in my coffee I know. I pay over $1 for this shot plus I give a tip. Finally I am done. Either the employees need training by the manager, IDK. Im just sick of paying for no turbo added. Like I said I am a turbo daily drinker so if wasnt added I will know.


At 1 pm in the afternoon, I had suddenly lost my phone service and was in need of WiFi to figure out what wa...

building hazard

Good Morning, I wanted to contact you regarding an existing building hazard which is getting progressively...

a employee disrespected me and was being rude for no reason what so ever.

In 8/1/2019 I often come to this store in the morning, I saw this incident happen at other times but today...

icu cdml mach m

The product I ordered was not the item viewed in the picture on the menu board. The product I ordered wa...

poor customer service by a manager

Today I went to go get a ice coffee. From the 9009 20th St Vero Beach, Fl, 32966. I had placed my order I...

In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem