FedEx reviews & complaints 1756
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package driver delivery service mailbox manager home tracking property house location customer service claim shipped address customer problem shipping lying streetNewest FedEx reviews & complaints
Driver
On March 10, 2024, the FedEx driver delivered a package to my home. Upon driving off, he broke my mailbox. I came out to my porch in less than a minute after he left and the mailbox was in the street. I have attached photos from my Vivint camera at 2:54pm that show the driver parked by mailbox, which is up, and the photo of me at the door immediately after he left at 2:55.
Claimed loss: Mailbox
Desired outcome: Replacement of mailbox
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Scams to be aware of
[protected]@gmail.com is using your company Fedex to scam multitudes of people in America and Australia and possibly other countries, by getting people to buy apple gift cards and sending them to her in promise of gaining large sums of money. She uses pitchers of Fedex couriers delivering such packages to those in need.
She claims to work for a Govt section called DDHS, Agent Williams Perry. This is all the info i have on this person.
Regards Colin Peterson
SCREWED around by FEDEX
This is what I mean about FEDEX they said that the BOGUS delivery would be first priority today they told me that on the phone and it is now after 5 o'clock and still WAITING! They think nothing of screwing the customer around
I don't expect it today even though they said first thing Sunday, but I have to be here two days so far incase they do what they say!
This after receiving a notice Saturday and this notice came at 9:30 on Saturday that the driver tried to deliver at 10:26 of the same day. I got right on the phone and after a very lengthy mess around from the automated answering machine finally got through to a person and she said that the driver attempted a delivery at 10:26 and I stopped her and said Mam what time is it now and she realized it was not even 9:45 proving it was a lie. Then said my delivery would be a priority Sunday because the driver put out bogus information. So I waited all day today and its 5:30 and I expect the stupid tracking to change to Monday after I wait all day. This is not the first time I have had lousy service from FEDEX and I had the seller put a note in my file NOT TO USE FEDEX IN THE FUTURE if they want me to purchase from them again.
delivery issue
one leg of my item is missing due to the box being ripped open and sealed back. neither on of the supervisors have done anything about it. its my second complaint in 3 months. case number C-[protected]. i have many more case number over the years of the same thing. the supervisors that have called instead of emailing do this so they don't have to witness the damage and they give a general response.
Claimed loss: the item is $45.00
Desired outcome: to be reimbursed for my item because i cannot use it now.
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No Knock and Attempted Delivery Time Incorrect
Two days in a row now, my package has been "out for delivery" only to be delayed sometime in the delivery window. I haven't even left my house the last two days. I have been waiting in the room by the front door for hours, and I open my door to check periodically. Well, this most recent time that I checked, I see a "We missed you" note on my door! Nobody knocked or rang the doorbell! I've been sitting in silence working at the table by the door for hours! And on top of that, the "missed" delivery time on the ticket hasn't even happened yet today! This information is all completely made up by whoever the delivery driver is. They clearly don't care about actually delivering the packages for some reason.
How can I get my package to be actually delivered, and not deal with some worker who is too lazy to do the job they signed up for? How can I report the person who can't be bothered to knock on a door and who lies about the attempted delivery time?
Desired outcome: I want my package and I would like to report the delivery person who did this. I hope they can get fired since this clearly isn't the job for them.
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FedEx - Delivery
My package was suppose to be delivered on Friday. February 9, 2024. The call box to my building has not worked in months. I have the the company I made the purchase from put instructions that the driver needed to call me when he arrived so that I could go down to get my package. I am sight impaired and rarely leave my building. When they made the 1st...
Read full review of FedExFedEx - Delivery
I placed 2 orders with a company within 2 days apart. Same address on both labels, ordered from same company. Packages were to be delivered to my address 1 day apart. I got the first package, second package is in limbo due to incorrect address. How can you deliver one and not the other? These parts are for an automobile that is used to get to work, to...
Read full review of FedExThe company is biggest liar In the U.S.A.
“FedEx’s delivery service fell short on multiple fronts. The shipment couldn’t be tracked for two days, and it wasn’t delivered within the promised timeframe. Attempts to speak with an agent were futile, and even contacting the corporate office led to dead ends. Their automated system disconnects calls if you don’t follow their prompts. You can't talk to a human at the corporate office. One must be wondering if they abandoned humans for microchips. Some do but choose a smart one. As we all know animals will never allow the dumpiest of the Herd to lead them. Overall, it’s a very disrespectful and poor experience.” Stay away from Fedex at any cost. Oh and by the way the SEO is Mr. Frederick W. Smith.
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FedEx - A claim
First, I'd like to tell you how infuriating it is to (NOT) be able to speak to an American, let alone the department I'm trying to speak to at all! I literally had a woman (After 25 calls to 1800 go FedEx) Tell me there is no one in the United States to talk to! I was enraged! I'm an American and a customer, I don't like having to speak to a person in Latin...
Read full review of FedExFedEx - Reckless driver
I was driving on 70 leaving sykesville md it was raining and ver, very foggy you could barely see the road the posted speed is 70 I was doing 60-65 no cars behind me for 3 miles all of a sudden out of nowhere there are bright headlights lighting up my car now I really can’t see anything couldn’t even change lanes if I wanted to they were so close to my rear...
Read full review of FedExFedEx - Misrouted and chronic labeling errors.
Lame excuses and they lie about calling you back: There is more to it than that. There is no reason it should be routed due east to Columbia, MO. as opposed to coming its normal route straight to Springfield. It was misrouted. Also, your rep reassured me yesterday that there was not a labeling problem and that I would be getting a phone call. Neither are...
Read full review of FedExFedEx - International shipping
I was shipping some personal family documents to Germany last week, January 3rd, 2024. I chose FedEx International Priority Express using one of FedEx's Mailing Paks. I paid the extra money for it to get to it's german destination by Friday Jan. 5th by 12 pm. (per FedEx). I generated all the shipping labels and customs forms per FedEx app. I put I the...
Read full review of FedExSending a package to Jeffersonville, IN
On the 3rd of January 2024 I went to 96th street FEDEX office to mail my 35 year son his birth aboard certificate. After 35 years of having this it took FEDEX ground 2 hours to steal it. My son and wife was going on a cruise they have purchase there airplane tickets and hotel room. I am requesting a reimbursement of the mail this package, airline tickets, hotel stay and for the inconvenience and stress that we have dealt with from the customer service and overall company. I will also be contact the local authority/FBI due to this being a thief of federal documents. You have fail in protecting my document so I requesting a reimbursement. TRACKING NUMBER [protected]. Mail out 3rd at 3pm picked up by Zionville, In shipping at 5pm and has been lost since.
You may want to put someone in the location for this reason. My sister mailed 500 dollars of gift cards and guess what FEDEX Stole them.
Claimed loss: 3rd of January 2024 I went to 96th street FEDEX office to mail birth aboard certificate after 35 years it took FEDEX ground 2 hours to steal it.
Desired outcome: reimbursement of the mail this package, airline tickets, hotel stay and for the inconvenience and stress from the customer service and overall company. also contact the local authority/FBI due to this being a thief of federal documents.
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FedEx - Fedex overnight express delivery
Subject: Urgent: Complaint Regarding Failed FedEx Overnight Delivery - Immediate Action Required Dear FedEx Customer Support, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the overnight delivery service I recently experienced, tracking number [Tracking Number: [protected]], dated 01/02/2024. I had requested...
Read full review of FedExShipping/tracking
Tracking number [protected], been missing for 6 weeks. Can't find a person at FedEx that cares to help. I get passed around until I hang up angry. There is a very important document (car title) in this FedEx envelope that I can't replace. I have a vehicle sitting in my garage I can't use. I need someone at FedEx that cares enough to help.
Bob Bailey
[protected]
Claimed loss: Document (car title)
Desired outcome: Find the document It's a title to new car I purchased, can't be replaced.
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Help
FedEx - Lack of attention from delivery drivers
1-1-24 Hello, I do not know when the package was delivered, I'm saying this because most Fed-ex drivers like to deliver packages to the back of my house, WHERE there is no house address on the house. So why are packages even being placed there? I myself, have had to hand deliver neighbors packages. I shouldn't have to do this constantly. I can understand...
Read full review of FedExFedEx - Missing /stolen package
FEDEX claims to have delivered a package to my address without taking a door picture as usual. The package was signed and delivered by someone else at another address or provided a fake name "TBrady" when my last name is Dennis. I contacted them and got the run arounds for two to three days and when I was finally contacted. They promised that the driver...
Read full review of FedExThe letter containing some documents was not delivered to the person it was addressed to.
On 12 December this year I handed over in Sarajevo at IN TIME company (representative of FedEx in Sarajevo, Bosnia and Hercegovina) a letter and three documents as a shipment addressed to Danijen Haluzan in Munich. However, the shipment was two days later delivered to a different person, which caused lots of stress to me.
How could it be possible?
I was convinced that during delivery there would be identification of the person to whom the shipment was addressed to, and that I could rely on FedEx accuracy; I must admit that I am very disappointed.
Desired outcome: I am waiting for your explanation.
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Walmart delivery
Delivered it to wrong door Again, left it on the FRONT step WITH the sign that says all deliveries to BACK door (AGAIN), it's soaking wet and ruined
This make over $700 in merchandise the Kingsport, TN Fedex office and their "drivers" have lost, misdelivered, or ruined in just the past year,
I hope Fedex fires every single driver they have in that Global Crossing Office, in Blountville TN, they deserve to be unemployed.
Claimed loss: $40
Desired outcome: Fedex driver to pay for replacements/loss since they don't follow instructions
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Package delivery
At around 430 a package I ordered for my mother was delivered. As the driver pulled up my stepdad went to the door. The driver got out, flung the package over the fence, and drove off again. Packages are usually just left sitting by the side of the mailbox on the edge of the road. If he had only taken a moment to look up he would have seen my stepdad coming out to meet him. This has been an ongoing issue with deliveries.
Desired outcome: All we would like is for them to at least try and make contact or leave the package in a safe, sheltered area. Just anything is better than flinging packages into people's yards.
FedEx In-depth Review
Shipping Services:
FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.
Customer Service:
FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.
Pricing and Value:
FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.
International Shipping:
FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.
Technology and Online Experience:
FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.
Reliability and Security:
FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.
Sustainability and Environmental Initiatives:
FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.
Corporate Social Responsibility:
FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.
Additional Services:
In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.
Overall User Experience:
Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
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6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
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