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Shipstation
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Shipstation Complaints Summary

8 Resolved
0 Unresolved
Our verdict: With Shipstation's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Shipstation and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Shipstation complaints 8

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Shipstation I use (& Pay) this company for shipping my products, managing my inventory, etc

I use (& Pay) this company for shipping my products, managing my inventory, etc. I found a software defect in their reporting (impacting my business) and submitted to them on 12/18...After a week, i received an update (Ticket # *** ) that it was escalated but despite my sending multiple emails to get a status, i get no response from the company. I want the report fixed.

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Shipstation I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website

I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website. However, after add funds to the account, they Lock out my UserID and can not buy the label. I contacted to customer service, and it is horrible, one guy reply me back that they can remove the *** account and add it back to solve the problem but it is already 48 hours, nobody follow up the issue and nobody help me. I still can not buy label now and my business have been hit deeply.

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Shipstation On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and

On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and supports ***'s invoice-after-shipping feature.", but it has become apparent after paying for their service for several months that their *** 2 plugin does NOT support multiple stores, and after having a developer look into the issue, it's clear that the plugin wasn't even designed with the intention to support multiple stores. When contacting their support they just keep telling us the plugin works fine and the issue must be with our *** 2 store even though their plugin was only designed to support a single *** 2 store.

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Is Shipstation legit?

Our verdict: Shipstation has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Shipstation's position as a benchmark of trust and quality within its industry. Users and clients of Shipstation can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Shipstation earns 100% level of Trustworthiness

Perfect Trust Endorsement: Shipstation achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shipstation. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shipstation resolved 100% of 8 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Shipstation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Shipstation website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Shipstation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shipstation.com you are considering visiting, which is associated with Shipstation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Shipstation website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shipstation.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Shipstation.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Shipstation.

However ComplaintsBoard has detected that:

  • Shipstation protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Shipstation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Shipstation There was never a financial transaction that took place because the email I received was clearly fake

There was never a financial transaction that took place because the email I received was clearly fake. The company contacted me via email regarding a shipping label that had been made, but there was no confirmation number or order number in the email. I tried to contact the company regarding this fishing email, but they have no way of contacting them and there is no fraud department. I received the email on September 10th. I dont have an account with this company, and Ive never contacted them for anything, so they should have no legitimate reason to contact me. I can only suspect that the email was a fraud, except the email appeared to come from a legitimate email and had the companys website. This is why Im filing the complaint. This company clearly has some kind of security issue and someone in the company appears to have targeted me.

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Shipstation ShipStation introduces updates to the technology which shut off key features and halts operations of my business

ShipStation introduces updates to the technology which shut off key features and halts operations of my business. Despite this, they have no urgency or timeline associated to fixing the bugs nor do they care that they are negatively affecting my business.I pay a subscription and get absolutely no security or peace of mind that features they advertise as part of the subscription will be available for day-to-day operations. They do not compensate you for days your business is shut down, and the customer service is not present at all. They do not refund you for any time lost. You can't offer feedback to them without them ignoring you or moderating away your post. People have requested big fixes, feature updates, etc on the forums and gone years without a response. Common sense QOL improvements have been suggested with ***+ supporters on the thread. Nothing. Really deeply awful company offering overpriced tech that does not work.

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Shipstation Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for

Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for sell. Shipstation advertises they are integrated with Amazon Marketplace for receiving orders and shipment notifications. We spoke with other companies using them and all was well. We signed up in February. Within two weeks it was discovered that the shipment notifications to Amazon were not functioning. This was reported to Shipstation for fixing. We are now having to manually *** all our Amazon shipments as shipped when we were expecting automation and selected Shipstation for this reason. Since February all I get is we are working on it. They will not give me an ETA of completion nor an explanation as to why it is not working. We have had other development done to work with our admin system and shipstation so we cannot just walk away and choose another company. It should not take 5 months to fix something you already sell.

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Shipstation We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up

We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up with their services and we were able to use this service after some help with some technical printing and setup problems.Our business is very seasonal and we are video producers shoot Dance, Music, Weddings, Documentaries and some news videos. Most of our business is about 30 dance Studios and we shoot and produce their live show videos and have several thousand local clients that buy our dance, music, plays and about 10 local high schools in or area.In the past we went to the post office and mailed the videos to the families that wished to have them mailed as a convenience. We hired Shipstation and this worked for a while and Covid struck and their software stopped working. We called many times and received so very poor not helpful support. We fired them and had a year of non working service and now they are auto debiting our account again.

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Shipstation Shipstation wrongly told us to use the incorrect shipping on ****s of orders

Shipstation wrongly told us to use the incorrect shipping on ***s of orders. Now we are in the mist of losing ***s in supplies, wasted orders, man hours. Shipstation not only makes it near impossible to get help... but when we got help it was just to say sorry- you are screwed. They literally destroyed our business and we are looking into lawyers.

We put in the correct dimensions of our mailings AND wecalled several times to confirm. Ship station reps repeatedly said "it'sfine, you are doing everything correctly".

When we called to get a resolution they said "sorry,can not help you, talk to the *** SHIPSTATION needs to stand behindtheir products- they can not just say "sorry, we messed up but it's onyou."

I am attaching proof of the extra shipping costs we areincurring that is putting our start up business at risk. Additionally, the postoffice is telling people to pay the difference of roughly $3.59, which theyare, and then they are sending us the ***! We can not say "no" topeople who already paid for their shipping. Please take note of the very firstpicture. This is the ship station system telling us we are within the suitablesize range for 51 cents.

Currently, we have had at least 20 requests for extrapostage (who already paid it) and roughly 25 returns from post office. We stilldo not know the full extend of the costs we are incurring because people are stillemailing us to complain.

I am attaching several examples of what we are dealing with.

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Overview of Shipstation customer experience

Shipstation has received numerous complaints from users who experienced technical difficulties with the platform, including issues with importing data and printing labels. Many customers have also expressed frustration with the platform's lack of support and slow response times, with some reporting that it took several days to receive a response to their inquiries.

Another common complaint about Shipstation is its pricing structure, with some users finding the platform to be quite expensive compared to other options on the market. Additionally, some customers have reported difficulty canceling their subscriptions or getting refunds for charges that they did not authorize.

Overall, while Shipstation offers some useful features for online sellers, the platform has a number of significant drawbacks that make it less than ideal for some users. Those looking for a more reliable and user-friendly option may want to consider other alternatives in this space.
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Shipstation contacts

Phone numbers

+1 (512) 485-4282 +1 (512) 485-4313 More phone numbers

Website

www.shipstation.com

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