FedEx

Today, on 9/3/2023, I expected a package to arrive. Tracking information throughout the day showed it "Out for Delivery". However, I then received a message that the package could not be delivered but an attempt was made. There was no FedEx tag left. Security cameras show that no one attempted to deliver the expected package. Furthermore, I confirmed with FedEx and the retailer that the package did not require a signature. When I called the retailer, the retailer explained that they had received many calls today from customers who were told that a delivery was attempted even though it was not.

My problems is that 1) this was a time-sensitive package, 2) I paid for the package to arrive today, 3) I was lied to about an attempt to deliver the package despite a signature not being required, no delivery tag left behind, and cameras showing that no attempt was made, and 4) FedEx provided no remedy other than to deliver the package two days later than promised.

My packages are not being left ay my door. I live in an apartment community on the ground level. There are two ways to get to my apartment. From an upper level that requires the use of stairs to get down to the ground level or drive down to the opposite of the building for ground level entrance, my packages are bein left in a breeze wh ot vestibule that is not an entrance to my apartment. Therefore I have had to drive around to locate the delivery and struggle to get it down stairs two entrances away to get into my apartment. That is ridiculous!

They said it would be there by end of the day I was outside in the drivewayfrm 8 to 030 hoping they would show up and I have cameras they say they attempted to deliver at 857 pm no on was there straight up lie if they pulled in my driveway they would of hit meneeded the driveshaft spose to be to work in the am hope I don't get fired so now I'm out atleast 150 dollars and possibly a lol and they just blow it off like it's my fault this is so wrong I don't even no how to handle it

August 21st at 2 pm we got 3 boxes delivered to us. They were call covered in paint. I didn't see it at first, so I picked it up. My clothes were ruined, my outdoor carpet was ruined and my day. The paint was hard and irritating to get off my skin. I called FedEx and Dave returned my call to say there was a spill in the trunk and unless the inside of my package was ruined I was out of luck for the other damages.

To whom it may concern,

My daughter, my sister and myself ordered items from 3 different stores and we are going through the same problem with our packages. I’ve had different delivery dates and none of them have been correct. I called customer service support and they weren’t helpful. The customer service needs to do a better job on solving the problem. I tried speaking to a manager to get to the bottom of this and they were not helpful. I don’t know how you guys still have a business when you can’t help out a customer. I know for a fact that I’m not the only one going through this. You guys need to find a better system because the one you have it is not working and get someone who can really help. I used to think FedEx was a good company now I know it’s baloney. I need someone to write me back and find a solution as of yesterday. I’ll be waiting for a response and an answer.

Sincerely,

Denise Rivas

Not a happy customer

Sent from my iPhone

Drivers failed to follow instruction as to which door to leave package, This is the second package they did this with. They were instructed to call me first and leave package on the front porch They left it on the lower step to my side porch. I hurt my self struggling with the 75 pound package delivered the last time. Now I have to use a walker . The package must be put on my FRONT porch where it is protected from rain until I can get someone to brig it inside

My package was not delivered to my front door as all the other delivery services do. I got a notification that my package was delivered to my locker for my apartment. When I went to get it it was not there. The delivery driver did not put it in a lockbox and probably left sitting out I. The garage where the lock boxes for packages is located. Driver lied about putting the lock box. Someone probably took my package and they aren’t going to return it if they knowingly took someone else’s package. Meanwhile I don’t have the shoes I need for work and FedEx is doing nothing. Horrible delivery service and worse customer service!

First I cannot speak to a person concerning the nature of my needs.

the tracking number is from about jun 8 of 2023.

it is - lgw504nd2xv this number is not recognized by the fed ex system.

also more concerning is the return response links given with the delivery are not working. they respond as -no site address found- which makes it impossible to properly respond to much needed delivery. this has resulted to missed delivery for a very important delivery.

also the alternate delivery address was not utilized nor were even contacted.

my phone number is [protected]

I order a package from Bids Supply Inc In Brooking Ny no issue with them but with then was order 8/7/23 shipped on 8/9/23 with FedEx to me in Canoga Park Ca 91303 ( FedEx # [protected]) evetime they got to me they could not get in the gate ( you need a key ) they never call me to come down it get the package so I pay 5.55 to have deliver to one of their FedEx outlet mine you each just down the street from me , I call FedEx to confirm all was weel and they told me yes it would be deliver to them the next day , just to find out their driver told his office that I refused the order the day before when I never talk to him or her, so here I am seeing the package going back to shipper in or at their Las Vegas store on 8/22/23 I call that store and left a message to them and also their store in Brooklyn NY no was has call me back yet...So what do I want in all this my package . I paid 16.80 shipping charges to Bids Supply Inc I don't want to pay shipping charges again . can you help me ?

In Prunedale, Ca. your driver was in the right turn only lane and decided to be in the thru lane, he started to move left even though the lane was full. I had to slam on my breaks and almost got rear ended

Then, 3 miles later, he ran a fully red light at San Miguel and Hall rd. This guy is a hazard. Truck number 471119 Date 8-18-23

Wayne McMillan

2413 Rifle Range Dr.

Royal Oaks, CA. 95076

[protected]

Delivery workers & customer support staff a joy to deal with, but every aspect of the user interface is shockingly poor, and probably the worst I've encountered of any organisation in decades.

There is zero chance that anyone designing, implementing & maintaining any part of the user interfaces at FedEx would craft things this way of their own accord, and it has dragged on for so long that it can only be due to an absolutely disastrous management culture.

Occassionally I've been pleased fo find FedEx has implemented some improvement or other, but these are seldom still around by the next interaction. I now refuse to use FedEx myself and if it is the only option offered by a sender will ask them to use someone else, but sometimes shipping agents hand over items to FedEx instead of as contracted, so end up stuck with them regardless.

It is 2023 already, running things like it is 1960s USA, and therefore like 1940s rest-of-world, is plain... bizarre.

FedEx is one of the more expensive couriers, and least reliable, so no excuse to be in such disarray for such a long time.

Maybe there's an industrial saboteur in your c-suite, but if the rest of them were competent they'd have spotted that & dealt with it years ago.

I have had nothing but issues with FedEx in Rogers, MN. I have had to call customer service for multiple issues with countless deliveries. The most frustrating experience I have had with them to date, has been the most recent incident involving FedEx Smartpost.

I had a package that was out for delivery on 8/3/2023. It of course, like every package through FedEx for the last couple of months, didn't arrive that day. Instead, I got a notification that a future delivery date was requested (not by me). So, the following day, another email with an update that my package was now out for delivery, and expected to arrive by the end of the day. So on and so forth for the last 2 weeks. Except the last few days, I just get a shipment exception saying "cannot locate recipient". I contacted customer service multiple times about this delivery, only to be told there is nothing they can or I can do. Only the shipper can makes changes to, or contact them. I have reached out to the shipper about this package as well. They informed there was nothing they could either. So, my package has been at the mercy of this abysmal department for 2 weeks. With no resolution or end in sight. In fact, I was told by a customer service representative that they weren't even allowed to call that location. How I the world is that even possible? Unfortunately with FedEx Smartpost deliveries, FedEx delivery manager is null. I can't even redirect the package to have it held at an different location for pickup. I can't update the delivery instructions to help the delivery drivers get to my address. I have absolutely no control. I cannot believe that not one person could help me out with this. This is completely unacceptable, and I have had it with the endless issues I have encountered with FedEx Ground. I have had packages that require a signature take days to get here because apparently, delivery was attempted by the customer "wasn't home". Which is absurd as I work from home. I assure you, I am home, but no one ever came to my door or attempted delivery. I have literally watched a FedEx delivery truck pull up into my driveway, and then immediately back out and drive off. Then within a minute receive an update stating delivery attempted but no one was home. They never even got of truck. This type of nonsense has occurred too many times to count at this point, and I am fed up with the complete lack of regard or customer care. This is not an isolated incident either, as reading other reviews of this location have all stated similar issues. The Rogers, MN location has an average star rating of 1.3 to 1.7 stars. Why has nothing been done about this place yet? Why are customers continuing to deal with reoccurring issues? This needs to be fixed, and I would love for anyone to just please help me get my package. My address is not unreachable. There is easy access to the road I live on. This comes down to the poor work ethic and standards of the delivery drivers, and the department/ warehouse they work out of.

I ordered a product from a company that shipped it out from Arizona on August 3, 2023. The expected delivery date to me in Colorado was August 5. The package arrived in Pueblo August 5 and was scheduled for delivery that day. Delivery did not take place - reason given: exceptionally high volume at the terminal. No estimated delivery date was given. I opened a case with FedEx C-[protected]. I was told 3 different times that the package would be delivered "the next day" That did not happen. I was lied to numerous times by FedEx - case manager said they "would call me tomorrow" with an update - never happened. I was told that I "would receive a call from the Pueblo terminal" - never happened. The level of service from FedEx has been extremely poor - in fact, it can't get any worse. Checking to see if there were any other reports of "exceptionally high volume" at the Pueblo terminal during this time period, and nothing has been reported. What used to be a reliable shipping company has now turned into one full of fraud and deceit.

Weekend driver is very rude. He delivered my package today and was very rude and hostile. This is not the first time he has done this. He usually throws packages by the door. Today, my son got the package and he rudely responded to my son: We good" My son was perplexed at his actions. He has been rude to my daughter as well as myself. I am a wheel chair bound senior and he has been rude to me also I do not like getting packages on the weekend because of this very rude and hostile delivery driver.

I contacted FED X via phone and no return call. No surprise there.

Delivery # [protected]

Anna M Carter

Tracking #[protected] from Pool zoom to Pamela Parks. Received 8/11/2023. I don’t know who packaged the item but it was put in too small a bag and the top ripped open exposing the contents. Additionally, most delivery people make a small attempt at placing a package in the least visible part of the porch like at least close to the door. The package was left front and center of the top step ripped open and exposed. Thanks for your care and concern for the $1000.00 pool part. If I have a future choice of delivery companies it won’t be FED X.

Mailed package on 8/7 for guaranteed overnight delivery paid $230 for the service. Was never delivered and when I called they said there was a problem with the package but never told me what the problem was. I’ve spoken with about 20 different people at their 800 # and was told several different stories. They said it was being returned to me 2 days ago ( I live in Florida) it wound up in Mississippi. Now they tell me its in the Fraud dept but still don’t tell me what the fraud is. I ask if they can just expedite it back to me asap and they say it will take a week. There is a computer and a phone in the package and I hope nothing is damaged as a result of shipping it everywhere except where it was supposed to go. This is ridiculous. I will never use this company. Don’t know how they remain in business.

I had called to ask about adding additional delivery instructions to package being delivered tome. Tracking #[protected].

When connected to an agent, I told hm I would like to add additional delivery info and he said okay.

I gave him my tracking number and he pr then proceeded to tell me that my delivery was okay and was there anything else. I asked a second time, and then third until he actually listened to me in order to complete the addition.

I then called back to give feedback about the previous call and again he didn't listen. Finally, I asked for a supervisor and was told there weren't any supervisors.

Called back a third time and asked for a supervisor. This agent connected me to a supervisor. When I spoke with her, all she did was respond with "I'm sorry that happened to you" then nothing else. Dead air. So I reiterated the problem and again nothing but then canned response. I.e. - I'm so sorry it happened to you and nothing (for example, I followed up on this matter" or "I'll pass this on the team" or something.

So my feedback is... your agents and supervisors need ACTIVELY LISTEN to the customers so that it's less frustrating and wasting time repeating themselves. Also, the extra amount of time could be used to assist another caller. Also, the supervisor should at least sound empathic

I work in a call center as a supervisor/ resolution desk and expect way more of my agents. Actively listening enables the customer and agents to communicate more effectively.