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1.4 16 Reviews 1756 Complaints
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FedEx complaints 1756

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M
6:13 pm EDT

FedEx Delivery

I want my packages left in front of the front door. That is what is in my delivery instructions says. Packages have been left on the ground, in the flower bed, on my car and on the door steps. I have had dogs to eat my 100.00 a bag cat food and rain ruin very expensive merchandise and have never filed a claim. The last driver said he couldn't come through my gate. [protected]) [protected]

Desired outcome: Leave packages in front of the front door.

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W
4:55 pm EDT

FedEx Delivery

I had a package delivered to my address 2908 was addressed to 2902. I called Customer Service because this package could of had a millio dollars inside and not delivered to the right address. Talked to 2 different agents because I thought the company would want to know who their employee was that could not read. Got nothing from either agent they kept talking about the tracking number and there were a lot of numbers on package but none indicated that it was a tracking number. So I ask to talk to a manager, first agent I ask for her name which she did not give me and hung up, the 2nd agent also ask for a tracking number, here again there was no number listed as a tracking number so I as to talk to a manager he also did not comply with my request.

Desired outcome: Let FedEx stock holders know how this company is being run.

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M
4:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Damage and abusive behavior

The Independence hub lies on reports.
On 7/11/21 your obnoxious driver said my pkg wasn't on truck. He backed OFF my large concrete pad and damaged my yard. He got angry when I refused to help him. Another fedx driver came to help. Then finally another man in a van came and after much ado, got that careless driver out. Tried to file damage report and after on hold for 20 minutes, hung up. Driver yelled at me while I was on phone to chewy rep who heard him yelling. I am 76 years old, but repaired the damage myself. Travel time, 8 bags topsoil, straw, seed, and my labor ...$500.00 should do it. You can contact Chewy as they filed several complaints for me about your lousy service. Get all info from them.

Desired outcome: An apology from the drivers and a check to me for the damages.

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L
8:55 pm EDT

FedEx Fedex delivery service

We keep having problems getting Fed X to make deliveries ar our house. They post that were not home os not available to make delivery. They lie on the reports. Our delivery 9261290986682025010202 has been reported as Customer not available or business closed. That's a lie. We were sitting here waiting on the package. This has happened several times in the past.

Leo Brown
[protected]
[protected]@yahoo.com

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J
2:21 pm EDT
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FedEx Missing Item

Fedex driver gave my package to someone else, knows who he gave it to and refuses to go back and get it and redeliver it to me.

My tracking number for my package is [protected]. This was an order placed with Walmart who chose to use Fedex as the shipper. If you look up the tracking it was supposedly delivered to my at 3936 US Hwy 441 SE, Lot 19, Okeechobee, Florida, 34974 but it was not. I finally was able to speak through texts to the driver and his supervisor. The driver at first said that he would come back and get the package and redeliver it to me because he was at the end of his route. He described the place he left it at and said he had left it at Lot 11 so I said that sounds like the place next door because he described a roundabout and apartments and my park does not have that. Then 3 hours later he said he had done his job properly and left it at lot 19 and wasn't going to do anything more. His supervisor said he would have him come back today and get the package and redeliver it but he did not do that. Now I have a replacement order on its way and I want someone to make sure that is not going to happen again! Please look into this and make sure I will get my package

Desired outcome: I want my package delivered

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R
10:53 am EST

FedEx Delivery

I have a wall on the front of my porch. I want fedex drivers to put packages behind that wall. You have to walk past the wall to put them on my porch which makes no sense at all given the theft that is rampant. I have complained before and it has gone unheeded. My address is 4873 West 98th Avenue, Westminster, Colorado 80031. Get the message out.

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D
9:38 pm EDT

FedEx Stolen package that I never signed for but someone else did

Yesterday, Wednesday, July 14, 2021, a package was supposedly delivered to my apartment and signed for at 11:22 a.m. I never received the package. I was told by Walmart (I ordered the items through Walmart for Cosy House because Walmart sells their brand of sheets) that the package of sheets was delivered on July 14, 2021 at 11:22 a.m. and it was signed for. Well, I never received the package. I looked on my patio, I looked in front of my door, and I asked my neighbor upstairs if she had seen a couple of boxes in front of my door as she was leaving, and she said that she never really noticed. The guy across the way sleeps during the day because he works at night, and there is no one above him because the lady who lived above him moved out not too long ago. On the Walmart website, it shows that I live at 4141 Palm Ave. #500, Sacramento, CA 95842 for the profile address, but on the part of the site where it shows the delivery address, it says: "4141 Palm Ave., Sacramento, CA 95842." Without the apartment number, there is no way for anyone to find this apartment because this apartment complex is too huge. The driver might have had someone else in this complex sign for the package, or left the package in front of my door (and I had in the instructions to put all packages in my patio because things get stolen here because we live in a thuggy, very bad neighborhood). Not one driver of yours reads my instructions on where to leave my packages, so they get stolen. The package that was left wherever it was left cost me $63.45, and because someone, but it was not me, signed for the package, Walmart will not give me a refund. My son did not take the package because he lives with me, and at 11:22 a.m., he was sleeping. When I give you the tracking number, it will show that it was signed for and delivered, but it was not signed by me nor delivered to my apartment. The tracking number of this package is: [protected]. The order number is: [protected]. I was on the computer messaging with Walmart customer service for an hour an a half, and I could not get them to give me a refund because the package had been signed for and received on July 14, 2021 at 11:22 a.m. The problem is, like I have said, I did not sign for it, and it was not delivered to my apartment.

Also, when I go on the FedEx site to track my package, I put in the tracking number I gave you, then I put in my street number, which is 4141, and it tells me that number is not in your records. I don't know what else to put because I live at that street number.

Sincerely,

Debra Clarke
4141 Palm Ave. #500
Sacramento, CA 95842
Cell phone number: [protected]

Desired outcome: I would like my money back.

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Update by Debbie Clarke
Jul 15, 2021 9:46 pm EDT

I hope this can get solved quickly because this whole incident made me very angry. I have never had so many problems getting an issue solved as I have with this one. I also want the FedEx drivers (ALL OF THEM!) to pay attention to my instructions when I tell them to put my packages in my patio every time they get delivered because I get my stuff stolen a lot here. My son and I live in a thuggy, very bad neighborhood, and it is not safe for the drivers to leave my packages in front of my door. I don't know if it was UPS or FedEx, but a new cell phone was going to be delivered to me here at my apartment, and the driver or someone stole my cell phone because it never got delivered to me. I eventually received it, but it took a lot. This is all because these drivers are dishonest, or they just don't pay attention to people's delivery instructions. Something has to change and quickly!

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B
10:27 am EDT

FedEx The rudeness and laziness of one of your drivers.

Numerous times, your Fed Ex driver has left packages outside, in the foyer or where USPS leaves packages. There are clear instructions on the front door as well as by the USPS station that tells them that they must contact the resident through the intercom to be let in the building to deliver their package directly to them. We are a senior building and some packages are way too bulky or heavy for a resident to have to come down and carry up their own packages. When dealing with the driver directly, he is rude, ignores you and never responds. I asked him one time what his name was and he would not give it to me. I have never, nor has my residents ever had to deal with such a rude employee. He should be fired! I am going to ask my residents to insist on either the post office or UPS deliver their packages to them from now on when possible.

Desired outcome: Fire the driver as he is also giving FedEx a very bad name. We are Bridge Square Apts. in Anoka, MN

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W
8:29 am EDT

FedEx Delivery delays

My order arrived at Austell Ga facility 7-11-21 @ 8:31 am . at 8:52 am 7-11-21 order was on fed-ex vehicle for delivery and did not arrive at delivery point. On 7-12-21 @ 2:08 am order was on Fed-ex vechile for delivery. and did not arrive at delivery point. This was the last scan activity and as of 7-15-21 the order has not been schedule for delivery and is pending. When can I expect the delivery. This is an important piece to complete job. My customer is upset with me for delays. Wallace Harris

Tracking #[protected] Fed-Ex

Desired outcome: I want the order delivered as soon as possible

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S
5:01 am EDT

FedEx FedEx Home delivery

TN: [protected]
I took the day off to be here for my package as your site says DAY-DEFINITE. Well, after 7 days I finally get an update saying it won't be on the day stated but the next day, well I CANT TAKE ANOTHER DAY OFF. Day-definite is clearly an outright lie. How can you possibly claim it's going to be "Day-definite" after such an obvious lie.

Desired outcome: If you ask me you should have to cover the cost of time lost or the cost of my package.

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B
1:24 pm EDT

FedEx Delivery of item

Hello I purchased an item shipped by FedEx the delivery guy left my item outside on a chair. It just so happened that I was coming home from shopping to intercept the package. someone could have stolen it. I live in a housing project. There is an upstairs and downstairs apartment . Walking into a lobby of sorts. He did not even bother bringing into the lobby. The item cost me $50 bucks. I am upset that this guy did not care. I live in an upstairs apartment my package should have been left by my door. I hope the next thing I order is not delivered by this lazy guy again.

Brian

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S
9:51 am EDT

FedEx Delivery

I live on a county road that is approximately 5 miles long. The house numbers are clearly marked by the fire department. FEDEX NEVER can find my address! It is a joke! EVERYONE can find it except FEDEX! I am beyond frustrated! They have my phone number but don't use it. I think they have complete idiots driving this route! The Buffalo terminal obviously has issues!

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J
1:43 pm EDT

FedEx Driver didn't attempt to deliver packages

The Fedex driver claimed that he could not deliver the package because the business was closed but we were there both days waiting. He never made a attempt to deliver, falsified the report. There wasn't a note left stating that a attempt was made to deliver. I had scheduled a job on Monday morning expecting the tools to be delivered, we were forced to rework the weeks schedule.

Tracking #s
[protected]
[protected]

Desired outcome: Make the driver accountable for falsifying reports

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R
5:40 pm EDT

FedEx Driver Lied About Deliver Attempt

On Friday, 7/9/21 I was supposed to receive a very time-sensitive package with the following tracking number: [protected].

When I did not get the package, I checked the status of the package I saw the following message:

"We made a delivery attempt: 07/09/2021 02:29 PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s)."

This statement is not true. I was at the delivery location at 2:29 PM and no such attempt was made. Unfortunately, this is not the first time this happened.

Desired outcome: I want my package delivered and an apology from the driver for lying.

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M
M
Ms. Rose
Foster ky, US
Jul 20, 2021 4:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They do lie. They want to make selves look good at our expense.

ComplaintsBoard
M
10:48 pm EDT

FedEx Unsafe driver

On July 9 at approximately 10:30 pm, traveling westbound on I-40 from Winston-Salem to Greensboro, a Fed-Ex driver in a double-trailer rig aggressively pushed our vehicle forward, threatening to run us and our two children off the road by doing 75 in a 55mph zone in the left-hand lane.

Driver's back trailer was number 824531, he was headed west on I-40, presumable towards the depot.

Desired outcome: Cite this driver. Dock his pay, put him back on loading.

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L
1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Lack of delivery to our suite

We have packages that are shipped to various tenants in our building. Each package or envelope has the address as well as the suite number. We continue to find our fed ex deliveries left in the lobby, not brought up to the suites. This is unacceptable and is not a complete delivery! People pay good money for a fed ex delivery and fed ex should not receive payment for a complete delivery if the drivers are simply dropping them in the building lobby for them to be stolen by just anyone walking onto our lobby.

Desired outcome: We want our deliveries to go to the suite that is on the label.

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B
2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Package tracking/delivery

Tracking numbers [protected], and [protected]. These two packages were scheduled to be delivered on Monday July 5 2021. According to my tracking app they keep going from one Fedex center to another in Washington state and get further away each time they move. Now the delivery date says pending, its like they got lost in the system or something? Customer service is no help and they have no information that can help me.

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J
1:56 am EST

FedEx Parking in my lot

Vehicle #4326231 parks in our lot (Krist oil Hurley Wisconsin) to go across the street for coffee. This is a private lot and next time he does it, he will be towed

Desired outcome: Towed

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W
10:57 am EDT

FedEx FedEx

Not good is mild. Terrible, awful, the worst are more accurate. Signed up for text messages for all available. Showed to be delivered 7/5 by end of day. After 9pm, they changed to delivery not scheduled. Customer Service is, for the most part, non existant. Tried blaming holiday. As far back as I can remember, there has been July 4th holiday. Why would you ever schedule a delivery on any day the company was not working? Not scheduled on 7/6/21 either. Say 7/7/21 now but not reflecting in text signed up for initially. No exception shown that was suppose to receive text for either. This was shipped from pet pharmacy for pain medication for 14 year old arithtic dog. The power company gets holidays also, but some have to take holidays on a different day or we would all lose power. If they are closed entirely they should not schedule a delivery for that day, although I was told by one CS rep, they were delivering on 7/5. Totally poor ran operations. Only review FedEx wants is one ? on CS rep - not on the company. They know they are poorly ran apparently, and don't care whether they give good service or not. Between UPS, USPS and them, . They have a monopoly for the most part. Someone, some day will put them to RIP.

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P
11:00 am EDT

FedEx Missing Item

Extremely condescending, patronizing staff, including the manager.

Used many excuses to cover incompetence in which an item that I, the CUSTOMER, had PAID for.

Item, which was flat compact disc, could've been secured outside my door, under my doormat, but was left loose. I realize that with covid things are different but theres no excuse.

Desired outcome: Nil

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About FedEx

Screenshot FedEx
FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Parcel tracking number 274875542718 was posted on May 27, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1772 reviews. FedEx has resolved 164 complaints.
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  1. FedEx contacts

  2. FedEx phone numbers
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    +44 345 607 0809
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    +49 61 076 840 660
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    +351 707 244 144
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    Russia
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    Spain
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    +46 40 169 160
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    Sweden
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    +41 448 744 160
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    Switzerland
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    Turkey
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    UAE
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    Singapore
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media

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