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FedEx review: Fedex don't deliver on time! 66

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12:00 am EST
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I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction circuit board needed to be replace. After speaking with Genie tech, they said they'll replaced it for free since it is under warranty. I am not happy and frustrated that a never open box Genie garage door opener have defected part. Don't Genie Company have quality control department?

I waited 5 days anxiously to receive this circuit board, it's already very inconvenience everyday I need to open the garage door manually. I ask Genie tech for FedEx's Home ground tracking number and on FedEx's website it said, it'll deliver on Jan 27, 2007, 6:46 AM On FedEx vehicle for delivery HACIENDA HEIGHTS, CA. I called FedEx at 8:30 AM and asked when will the package be deliver ? The lady said it cannot be track, once a package is on a truck to be deliver it cannot be located it. At 3:15 PM I still didn't receive the package, I called FedEx once again and the lady said, I'm cannot track the package since it's ship via Home Ground. However, if the package is shipped next day the FedEx operator said we can try to call. But since it is Home Ground we cannot help you. She said please just wait from now to 8 PM.

Time gone by, now it is 9:50 PM and the package still didn't show up at my home. I once again lookup FedEx's website, it still show the package is gone out to the truck to be deliver, no update. I called FedEx for the 3rd times and inquired where is my package. The lady said, sorry we cannot lookup your package because our Computer is down for maintenance. I asked to speak to her supervisor and explained to the supervisor how frustrate I'm. How can a big corporation like FedEx lie about delivery? Today is Saturday and it is only weekend I have time to work on repairing the garage door opener. I never thought about FedEx to be the problem. The image of FedEx totally changed. I used to think FedEx is a much better run company in comparison to UPS. However my perception and really life experience tells me not.

It get even worst, the supervisor said Home Ground unit is closed on Sunday and Monday. That mean I won't get my package until the following Tuesday.

I never thought a big company like FedEx will missed delivery and have no systems redundancy to support customer who call on Saturday. This whole ordeal really changed my perception of FedEx bad execute operation.

66 comments
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Rancho Auto Body and Paint
Jun 27, 2007 10:58 am EDT

The handlers of vehicle accident Claims (The Lostus CO) has delayed the payment on a claim from one of my Customers, now causing me to charge storage on the their car, Lostus CO. Lied repeatedly on when they sent the check to the body shop.

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daryl
May 21, 2008 5:13 pm EDT

stop crying you babies! If you want it delivered on monday, ship ground, or go to the store and pick it up yourself!

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Nayan Lahary
Sep 09, 2008 1:43 pm EDT

Hello sir,

I received an email from my bank, HDFC informing that they've sent me a courier on 8 September 2008. The next morning, while I was on my way to my office, I received a call from the number, +[protected]. The person on the other line asked if I was Nayan Lahary. I confirmed that he was speaking to the right person.

The person then informed me there was a courier in my name. As there wouldn't be anyone at my address to receive the courier, I asked if it was possible for me to collect the courier at their office. The answer was yes. I then asked for the address of the office and told them that I would collect it from their office. The person at the other end readily gave the address. The address was as follows:

Fedex
Shop no. 16,
Near Aggarwal sweets,
Rama Market,
Munirka,
New Delhi.

I was told that the office would remain open until 9:00pm and I could collect my courier anytime before this time.

Once I came back from my workplace in the evening, I directly went to the Fedex office at the above address. The time was between 8:00pm to 9:00pm (IST). Please note this for your reference. There was a person sitting at the entrance. He looked like a man of authority and he was doing some paperwork on his desk. The paperwork looked like some Fedex receipts.

I politely told this person that I received a call from them informing me that there was a courier in my name. I narrated to him about the call and the time I was asked to collect it. Surprisingly he was indifferent. He rudely asked me to show the number from which I received the call. I looked into the history of calls received on my mobile and showed it to him. He rudely replied, “This isn't our number and you've come to the wrong address. May be you should try the courier next door!"

However, knowing that I had come to the correct address, I insisted that I did receive a call and he could check my ID proof and hand over the courier to me. Meanwhile, one of the workers at the office overheard our conversation. He came forward and acknowledged that a call was indeed made to me about a courier. I showed the number in my call history and this worker confirmed that it was their number.

This is when I went wild at the person who I first spoke to (the man at the entrance). How could he be so ignorant, when it was such a small office. He didn't even make any effort to investigate and find out if there indeed was a call. All he was bothered was getting rid of me at the first sight. I doubt if he was a racist and if my looks brought up some stereo typical thoughts in his mind. I'm from the North Eastern parts of India and probably he hates what they call us ' Chinkis'.

At least he should have turned to other workers at the office and enquired. Nothing of this sort was done. What a shame! I work with the Service Industry and this is unacceptable for a service provider like Fedex.

I want this investigated at the highest level and want this person sacked. He knows nothing of basic service. I don't know his name. However, I've provided you with the address, the date and time when he was at the office in the first paragraph. I've also forwarded a complaint to HDFC for choosing such a courier that doesn't understand what basic service is. I hope they'll see a point to terminate their contract with an incompetent Service Provider like Fedex.

Please don't ignore this complaint. This is very serious and I will go to any extent to make sure the ignorant officer at Fedex, Munirka is punished. I'm not going to stop here. I'll stop only when I hear in the national news that the person I have complained about has been rightfully punished.

I hope to get an updated on this complaint soon. An apology from a person of authority from Fedex will be highly appreciated.

Nayan Lahary

132A, Kishan Singh, II floor (2 room set)
katwaria Sarai
New Delhi - 16
India

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BadBillW
US
Jan 22, 2019 10:42 am EST

I've lived at 226 Beech Haven Rd, Banner Elk, NC 28604 for over six months and nearly every time something is sent to me via FedEx it never arrives. I've had several things from Amazon and credit/debit cards go missing. This is unacceptable to say the least!

What are you going to do in order to stop your thieves from stealing my property?!

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Hugh Gwyn
US
Mar 26, 2019 7:10 am EDT

My wife and I are partially handicapped. Our home is elevated and the front door is up 15 stair steps. Our FedEx delivery person leaves our packages at the bottom of the stairs rather than in front of our door making it very difficult for us to retrieve. We want better service from him!

We live at:
20 Fairway Oaks Lane
Isle of Palms, SC 29451

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Jim Henry Myers
US
Jul 10, 2019 11:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We travel interstate 81 thru virginia often--we are finding fedex trucks continuously driving dangerously--speeding--tailgating-no signaling-these actions should cause concern-but show no signs of decreasing.

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Take action please
ZA
Aug 07, 2019 3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Need to take serious action against these people who exploit our South africans

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Take action please
ZA
Aug 13, 2019 11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shifting workers around. This seriously needs to be reviewed.

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ValFree
US
Aug 24, 2019 4:33 pm EDT

Did het photo where driver threw package on steps

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ValFree
US
Sep 01, 2019 2:17 am EDT

This is how your driver treat costumers packages... Ooh... Oooh... Ooooooooooooooo[ooooooooooooooooh! My_&_^_^>

View 0 more photos
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Sayed Ali
US
Oct 01, 2019 8:50 am EDT

Track no. [protected]
This shipment is not received
While I finished all required documents but still I can not get it.

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evette kaplan
US
Nov 20, 2019 1:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

they said they would be here 11/12/19 at 7:50 I called they said not sure why he did not show up would be scheduled for11/13/19. Called on 11/13 to file a complaint lady very rude she did not know why I was going to file a complaint, she put me on hold said she submitted it and said by5:40 the driver would be here today. This is very bad service.

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Pgoldflam
US
Nov 23, 2019 10:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yesterday, 11/15/19, I was home whole day expecting the above delivery but nothing arrived. Eventually, at 17:30, as I was leaving the house, I found the two packages leaning against the fence. Both were significantly damaged as was the content (see photos). Value of the goods was $832.20.

Pls advise the compensation process for the damage.
Thks.

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04Harley
US
Dec 21, 2019 10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My delivery has been at you facility since the 10th of this month. 2 towns from my house, less then 10 miles. And my customer is looking for answer's why his car won't be done on time. Informed they that it's your fault because I'm waiting for parts to be delivered? So what I paid for the parts will set my company back! Not right

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joe Chrastecky
US
Jan 05, 2020 5:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Twice in a row Delivery driver fails to deliver package I checked the status and once again the driver fails to find my home After reciving others orders deliverd with no problem by FedEx either the driver is on drugs and doesnt have a clue and needs to be retrained I'm beyound pissed off. Tracking number is [protected] .

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Avatrella
US
Aug 06, 2020 11:34 am EDT

Fedex sent me text and emails backing up my delivery for days. They had the nerve to send a message this morning stating that my delivery was made yesterday and no signature was required.

What they didn’t know is that I’d be taking screen shots of all the emails and texts and that I have a camera showing that there wasn’t a fedex driver anywhere on my property yesterday! I wonder when they became a bunch of liars because I always had nothing but good words to say about them! I can’t understand how they delivered when I received two messages telling me my order wasn’t going to be delivered until today!

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Billy Hendricks
US
Aug 10, 2022 5:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

lied about delivering my package. this is twice he did this. i have three cameras i'm at porch with nothing at my door. it seams to me that fedEx doesn't care about customer service.

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Eric Parter
US
Aug 23, 2022 12:58 am EDT

Please have ur drivers to stop walking across my lawn. Now I have a trail of foot prints from ur drivers. I just cut my grass, I have a walkway adjacent to my lawn, please let ur drivers know to walk on walkway.

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Victor Vince Bin Go
US
Aug 23, 2022 2:20 am EDT

Very bad staff in this store location. Specially larra or laura.

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muktar
US
Sep 03, 2022 3:31 pm EDT

Someone is impersonating one of your employees and scamming people. I will send you the FedEx ID he send me. This is the scammer's phone number [protected]

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Melissa Goetz
US
Sep 03, 2022 10:46 pm EDT

I dropped off a book to be spiral bound on August 4th in Redmond WA, and then have been closed snice then. I've called the location every day for the past 2 weeks and every time the voice mail says the location is closed. The advice I got from their customer service was to try again the next day.

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Bobby Cotner
US
Sep 07, 2022 1:34 pm EDT

Terrible service. Two days in a row our new electronic devices that we NEED have been "failed to be delivered". i work from home and sit right next to our front door- they didn't even attempt to deliver the product. This is infuriating.

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Benita K. Oldaker
Mansfield, US
Sep 19, 2022 4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good luck getting anything from payroll after you resign from working FEDEX ground!

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Receiving
WESTFIELD, US
Sep 25, 2022 7:24 pm EDT

Westfield State University has 4 drop locations, driver dumps everything and expects employees to move packages. Driver must go to drop packages at each location on campus. This is an ongoing problem.

Please let me know what other information you may need!

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Benita K. Oldaker
Mansfield, US
Sep 27, 2022 8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to locate payroll for fedex ground so that I may get my paycheck stubs for August 2022. Too many rabbit holes that swallow information and a total runaround. i need my paycheck stubs for legal reasons!

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Receiving
WESTFIELD, US
Sep 27, 2022 5:01 pm EDT

September 20, 2022 (12:45pm) & on going!

This driver is rude and incompetent! Refuses to do his job correctly, throws packages in puddles and across his truck!

Do not want this driver back on campus or he will be removed by Public Safety or Westfield Police department.

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KPek
US
Sep 27, 2022 6:03 pm EDT

STILL happening. This was yesterday 9/20/2022. Most likely did not pull on my driveway because of truck. You can see the driver pretty good though.

Hobe Sound, FL

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Joe Tiller
US
Sep 27, 2022 10:00 pm EDT

My security cameras show no FedEx truck driving past my house on Sunday at 5:33 pm.

FedEx needs to tell me where package was delivered.

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Denise N Duane Glass
US
Oct 29, 2022 8:56 pm EDT

I have called FEDEX and complained to them to no avail. Everytime the one driver delivers anything, they throw it in the ditch across from my house. I have told them to at least put it at the end of the driveway since our driveway is so long. I have had 2 packages taken that was left in the ditch.

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Twodogs
Avon, US
Oct 30, 2022 11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a text saying my package was delivered, i was home and no package, my tracking # [protected], it was not delivered to my address 183 S Avon Ave Avon IN 46123, where is my package? Is there a GPS on the driver that shows the exact location it was delivered? Package 10/23 2:54PM

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minnie carter
US
Nov 05, 2022 6:25 pm EDT

Im so sick of fedx drivers they just dont care about your packages and im gone say most not all but the ones that come to my house leaves you package so u cant get it im handycape and i cant be going down the stairs to get it they leaves my gate open i ask the guy to close my gate he lied and said it was open when he came a black drver in 60628

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Joyce Combs
Buckhorn, US
Nov 07, 2022 3:26 pm EST

This is my second package that has been “delay requested” and no date to deliver. I did not ask for the delay. My first package was a chair through Walmart and this is a tree supposed to get a Christmas sign tomorrow from same place as tree, LTD COMMODIES”. All you get is a run around from one to another, also a call from a FRAUD number.

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Jim000001
waterloo, US
Dec 03, 2022 4:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have refused a package 3 times and they continue to try to deliver it to me after I told them to return it to the shipper.

I have called fedex several times with out any success.

they seem to just do what they want and not what they are told to do

it is just like talking to a brick wall, they don't listen

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Taurus 512
Petersburg, US
Dec 13, 2022 1:42 am EST

FedEx states a package was delivered sun dec 04 2022 to Wilkerson 512 Montebello st Petersburg va23805 package was not delivered they claim to be searching for 2 days to resolve issues

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Roger Gatta
Baltimore, US
Dec 25, 2022 9:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I’ve got a table and some chairs on my porch and the driver decided to drop my $1,000 item in a puddle of water instead. I mean who would do that? No damage only because I was home and picked the item up out from the puddle. Hours later the water could have penetrated the box . Photo shows puddle

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Tiffany Lamperouge
US
Dec 26, 2022 10:19 pm EST

To whom it may concern FedEx is continuously calling me about about a package that was canceled and refunded ages ago. am unable to provide a tracking number number, since it should have been sent back. please help !

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Ms Boone
Jefferson, US
Jan 04, 2023 12:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On 12-28-22 I received a FedEx package the driver stood at the bottom of the step and proceeded to throw my package on the porch causing damage to the items inside the box.

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BVI
Plainsboro, US
Jan 07, 2023 6:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had a few emails from fedex with the change of the delivery date.

The latest one is in 2023. It is New Year's Eve present.

I need it delivered my mail as scheduled before New Year's Eve.

FedEx Shipment [protected]

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Bbieker
Mina, US
Jan 11, 2023 2:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting for my order all week. Tracking number [protected].

They said it's out for delivery. But then that afternoon it gets a weather delay. Happened 3 times. I noticed that UPS had no problems with there delivery in my area. If FedEx afraid of a little rain. This always happens with FedEx.

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Barbara Lopresti
US
Jan 14, 2023 2:32 pm EST

Was driving behind a FedEx Ground truck on Palmer Road in Bolingbrook IL about 10:00 this morning, January 8th. Not once did the driver stop at any of the 3 stop signs not slow down. He then made sharp turn onto the Honeysuckle Court cul de sac where I was going making a sharp turn to back into one of the driveways to make a delivery.

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    Russia
    +34 915 209 060
    +34 915 209 060
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    Spain
    +46 40 169 160
    +46 40 169 160
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    Switzerland
    +90 444 9339
    +90 444 9339
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    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
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    Oct 06, 2024