Menu
CB Shipping and Logistics FedEx Fedex don't deliver on time!
FedEx

FedEx review: Fedex don't deliver on time! 66

G
Author of the review
12:00 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction circuit board needed to be replace. After speaking with Genie tech, they said they'll replaced it for free since it is under warranty. I am not happy and frustrated that a never open box Genie garage door opener have defected part. Don't Genie Company have quality control department?

I waited 5 days anxiously to receive this circuit board, it's already very inconvenience everyday I need to open the garage door manually. I ask Genie tech for FedEx's Home ground tracking number and on FedEx's website it said, it'll deliver on Jan 27, 2007, 6:46 AM On FedEx vehicle for delivery HACIENDA HEIGHTS, CA. I called FedEx at 8:30 AM and asked when will the package be deliver ? The lady said it cannot be track, once a package is on a truck to be deliver it cannot be located it. At 3:15 PM I still didn't receive the package, I called FedEx once again and the lady said, I'm cannot track the package since it's ship via Home Ground. However, if the package is shipped next day the FedEx operator said we can try to call. But since it is Home Ground we cannot help you. She said please just wait from now to 8 PM.

Time gone by, now it is 9:50 PM and the package still didn't show up at my home. I once again lookup FedEx's website, it still show the package is gone out to the truck to be deliver, no update. I called FedEx for the 3rd times and inquired where is my package. The lady said, sorry we cannot lookup your package because our Computer is down for maintenance. I asked to speak to her supervisor and explained to the supervisor how frustrate I'm. How can a big corporation like FedEx lie about delivery? Today is Saturday and it is only weekend I have time to work on repairing the garage door opener. I never thought about FedEx to be the problem. The image of FedEx totally changed. I used to think FedEx is a much better run company in comparison to UPS. However my perception and really life experience tells me not.

It get even worst, the supervisor said Home Ground unit is closed on Sunday and Monday. That mean I won't get my package until the following Tuesday.

I never thought a big company like FedEx will missed delivery and have no systems redundancy to support customer who call on Saturday. This whole ordeal really changed my perception of FedEx bad execute operation.

More FedEx reviews & complaints

FedEx - Poor service 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx - Lying about attempted delivery 56
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx - tuition reimbursement not paid out 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
66 comments
B
B
Benny Gearin
Dahlonega,Georgia, US
Dec 07, 2023 12:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

The Fedex Drivers For Dahlonega Are So Rude And So Is The Office Staff They Act Like Hitler Dictators They Throw People Orders Around People Need To File A Complaint Against Fedex With The Federal Trade Comission The Better Business Breaue And The Interstate Comerece Comission

A
A
903
Middleton, US
Dec 04, 2023 10:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

first: [protected]

second: [protected]

Both packages delivered to 1743 Park St. Should have been delivered to 1737 Park St, Middleton, WI 53562

K
K
Kevin P Hoffman
renton, US
Nov 19, 2023 8:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fedex sucks I tired over 15 times to change shipping address because the package needed a signature. There Mickey Mouse website doesn't work right after I'm sign into there site, Fedex emails and links Wasting my time and tons of money. Never again.

I tried to call Fedex and no real person. Automated system leads you nowhere.

A
A
Anonymoussssss1
Augusta, US
Oct 24, 2023 3:30 pm EDT

There's no way to contact customer service on the phone or in chat They keep sending my packages to the wrong address

D
D
dan dicarlo
HOLLYWOOD, US
Oct 23, 2023 3:43 am EDT

they left my order down by the road.and they done this before.WHF? if i hadnt seen it it would have been stolen...order no.[protected] 10/5/23 at 6.09 pm at 6890 coolidge st. hollywood fl 33024. get yourself a new driver this one sucks.. lazy mofo.. it should of been dropped at the door.

W
W
Warisgreat
Huntington, US
Sep 25, 2023 4:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid $80+ for a package on Sept/16 to be delivered Tuesday(19th). I get an alert on the 19th that package will be delivered on the 20th. Why did FedEx agree to delivery date but then change it after price was agreed on and paid?

Tracking number: [protected]

C
C
Cat Ross
, US
Aug 06, 2023 2:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

July 14th 23 . fed ex driver delivered my package to another address . The picture taken was of a fence. Doesn't show package and I don't even have a wood fence around my house. My claim was denied. The package was delivered to wrong address. Now I'm out of my money and product. Tracking number [protected]

View 0 more photos
J
J
Juana Rustia
, US
Aug 05, 2023 10:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Tracking [protected] Fedex sent me notification that package was delivered on 7/30 at 2:06 pm.

There is no other house with the address as mine. Fedex always leaves my packages somewhere else/wrong house, and it is difficult to contact Fedex to get support.

J
J
J hannig
SILVER CITY, US
Jul 11, 2023 12:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A detention charge for a shipment from Amazon that was not delivered on the scheduled date , A new delivery date was given , but the driver showed up a day earlier without any advance warning .

I have tried repeatedly to resolve this but no one seems to remotely care

# [protected] An account that was created just to send me a bill

T
T
Tom St
, US
Jun 25, 2023 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My package was found inside my mailbox. Entering my mailbox by a non postal worker is clearly a violation of federal law. This tops off a number of screwed up delivery issues by FedEx delivery drivers. This action crosses the line and I will be discussing legal action against FedEx and its delivery Driver for a clear violation of federal law.

A
A
Adios
St. Louis, US
Jun 18, 2023 6:31 pm EDT

St. Louis, Missouri

On June 11, 2023 at 10:05 a Fedex truck was parked in the middle of the street when patking was available. This is not an isolated incident.

License plate 97H - OWZ

Traffic was limited 1 lane on a two way, busy street. Driver no where in sight.

View 0 more photos
J
J
Jonathan Vance
, US
Jun 07, 2023 5:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Again and again, my packages are delivered to the wrong address. I have made calls, and even gave directions! Still to no avail, they delivered to the wrong place.

M
M
max myers
grand junction colorado, US
May 20, 2023 12:53 pm EDT

why can’t you at least read my complaint

J
J
Joella Wheeler
Castle Rock, US
May 10, 2023 12:30 pm EDT

Tracking #[protected] package was not delivered until 6pm and was told weather was the issue. FedEx in Houston made no effort to put my package on a different truck to get it to me on time. When asked about it they acted like they could care less.

P
P
plankisdead
Tamarac, US
Apr 24, 2023 10:39 pm EDT

My package was supposed to arrive last friday 4/14/2023 however they are saying my package wont be delivered until friday 4/21/2023 I need my package before then and the customer service wont let me talk to a real person.

S
S
Scarecrow_NE
, US
Apr 11, 2023 4:57 pm EDT

Received a box today from FedEx containing high-end electronics. Problem is the package was meant for a business a couple blocks away as indicated correctly on the shipping label on the box, but it ended up at my shop. FedEx has become one of, if not THE, worst package delivery companies on the planet.

7 Seal
7 Seal
Virginia, US
Apr 15, 2023 9:25 pm EDT

Complaint Against FedEx For Recklessness Customer Service And Failing To Take Proper Action Against 3 FedEx Couriers Involving Stolen Merchandise And Fraud!

FedEx — Stolen merchandise and fraud

C
C
clackkent
WOODLAND HILLS, US
Apr 09, 2023 2:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On Monday 3/27 I used the FedEx Priority Overnight service to send an envelope to my daughter. I paid extra to guarantee delivery by noon on 3/28. FedEx failed to deliver the envelope on time and it arrived late on 3/29. Tracking number [protected]. Shipping was from Los Angeles CA to Vicksburg MS.

K
K
KPek
, US
Apr 09, 2023 11:48 am EDT

I am getting sick and tired of telling your people to stay off my paver driveway. It is separating and we DON'T need your heavy trucks on it at ALL!

This is the tracking # [protected] in Hobe Sound, FL. Delivered 4/3/2023 @ 3:30

I ran out and yelled at her to stay off my driveway, but you NEED TO TELL HER!

R
R
Ron Marlow
, US
Mar 13, 2023 3:19 pm EDT

March 3 2023

Driver left 3 packages at the top of my driveway leaning against the mail box instead of delivering to the front porch. This is the 3rd time this has happened with this driver and previous complaints to fedex were useless. Anyone driving by could have stolen these packages.

Tracking number [protected] and [protected]

View 0 more photos
H
H
HJZ
Smethport PA, US
Feb 16, 2023 1:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Delivery person threw my package on my front stairs. I have a ring door bell and have it recorded and her giggling as she walked away.

Tracking [protected] Walmart Order 2000107-[protected]

Delivered on 2/8/23 12:30pm

Holly Yeager

905 W Water St

Smethport PA 16749

View 0 more photos
M
M
Mike Mishoe
, US
Feb 11, 2023 4:43 am EST

Fed ex is absolutly the worst i try to tell anybody i order from to use another carrier, they lie and say they delivered it and dont and they are never on time.

T
T
Tim Kruskie
Petoskey, US
Jan 29, 2023 1:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Delivery due Saturday. Delayed until Monday. Took the day off from work. No delivery. Truck stopped. No one got out.

J
J
JazzCook
San Diego, US
Jan 21, 2023 11:48 am EST

Can you please do something about your driver's parking in the bike lanes? Both of these were on 30th St in North Park; a very busy neighborhood in San Diego. The bike lanes are there to help cyclists maneuver the street and avoid car traffic. The first pic was at 1:33pm and the second was 1:22pm.

View 0 more photos
C
C
68cutty
, US
Jan 22, 2023 12:11 am EST

customer service is just absolutely horrible live agents need to have better public relation skills ill never us this company again the big wigs at fed ex need to do some serious quality assurance testing on a large scale

A
A
andyhinkle1
Columbus, US
Jan 14, 2023 10:42 pm EST

Today - my packages was not delivered to my address. I had to scour the neighborhood to find both packages! This is the second time this has happened and all the Fedex carrier has to do is READ the package address and deliver it to the proper address!

Ref: FedEx MPS Shipment [protected]

B
B
Barbara Lopresti
, US
Jan 14, 2023 2:32 pm EST

Was driving behind a FedEx Ground truck on Palmer Road in Bolingbrook IL about 10:00 this morning, January 8th. Not once did the driver stop at any of the 3 stop signs not slow down. He then made sharp turn onto the Honeysuckle Court cul de sac where I was going making a sharp turn to back into one of the driveways to make a delivery.

B
B
Bbieker
Mina, US
Jan 11, 2023 2:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been waiting for my order all week. Tracking number [protected].

They said it's out for delivery. But then that afternoon it gets a weather delay. Happened 3 times. I noticed that UPS had no problems with there delivery in my area. If FedEx afraid of a little rain. This always happens with FedEx.

B
B
BVI
Plainsboro, US
Jan 07, 2023 6:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had a few emails from fedex with the change of the delivery date.

The latest one is in 2023. It is New Year's Eve present.

I need it delivered my mail as scheduled before New Year's Eve.

FedEx Shipment [protected]

M
M
Ms Boone
Jefferson, US
Jan 04, 2023 12:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

On 12-28-22 I received a FedEx package the driver stood at the bottom of the step and proceeded to throw my package on the porch causing damage to the items inside the box.

T
T
Tiffany Lamperouge
, US
Dec 26, 2022 10:19 pm EST

To whom it may concern FedEx is continuously calling me about about a package that was canceled and refunded ages ago. am unable to provide a tracking number number, since it should have been sent back. please help !

R
R
Roger Gatta
Baltimore, US
Dec 25, 2022 9:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve got a table and some chairs on my porch and the driver decided to drop my $1,000 item in a puddle of water instead. I mean who would do that? No damage only because I was home and picked the item up out from the puddle. Hours later the water could have penetrated the box . Photo shows puddle

T
T
Taurus 512
Petersburg, US
Dec 13, 2022 1:42 am EST

FedEx states a package was delivered sun dec 04 2022 to Wilkerson 512 Montebello st Petersburg va23805 package was not delivered they claim to be searching for 2 days to resolve issues

J
J
Jim000001
waterloo, US
Dec 03, 2022 4:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have refused a package 3 times and they continue to try to deliver it to me after I told them to return it to the shipper.

I have called fedex several times with out any success.

they seem to just do what they want and not what they are told to do

it is just like talking to a brick wall, they don't listen

J
J
Joyce Combs
Buckhorn, US
Nov 07, 2022 3:26 pm EST

This is my second package that has been “delay requested” and no date to deliver. I did not ask for the delay. My first package was a chair through Walmart and this is a tree supposed to get a Christmas sign tomorrow from same place as tree, LTD COMMODIES”. All you get is a run around from one to another, also a call from a FRAUD number.

M
M
minnie carter
, US
Nov 05, 2022 6:25 pm EDT

Im so sick of fedx drivers they just dont care about your packages and im gone say most not all but the ones that come to my house leaves you package so u cant get it im handycape and i cant be going down the stairs to get it they leaves my gate open i ask the guy to close my gate he lied and said it was open when he came a black drver in 60628

T
T
Twodogs
Avon, US
Oct 30, 2022 11:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a text saying my package was delivered, i was home and no package, my tracking # [protected], it was not delivered to my address 183 S Avon Ave Avon IN 46123, where is my package? Is there a GPS on the driver that shows the exact location it was delivered? Package 10/23 2:54PM

D
D
Denise N Duane Glass
, US
Oct 29, 2022 8:56 pm EDT

I have called FEDEX and complained to them to no avail. Everytime the one driver delivers anything, they throw it in the ditch across from my house. I have told them to at least put it at the end of the driveway since our driveway is so long. I have had 2 packages taken that was left in the ditch.

R
R
Receiving
WESTFIELD, US
Sep 27, 2022 5:01 pm EDT

September 20, 2022 (12:45pm) & on going!

This driver is rude and incompetent! Refuses to do his job correctly, throws packages in puddles and across his truck!

Do not want this driver back on campus or he will be removed by Public Safety or Westfield Police department.

B
B
Benita K. Oldaker
Mansfield, US
Sep 27, 2022 8:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to locate payroll for fedex ground so that I may get my paycheck stubs for August 2022. Too many rabbit holes that swallow information and a total runaround. i need my paycheck stubs for legal reasons!

J
J
Joe Tiller
, US
Sep 27, 2022 10:00 pm EDT

My security cameras show no FedEx truck driving past my house on Sunday at 5:33 pm.

FedEx needs to tell me where package was delivered.