Menu
Register
Write a review File a complaint
West Coast Shipping Customer Service Phone, Email, Contacts

West Coast Shipping
Reviews and Complaints

West Coast Shipping's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.wcshipping.com

Learn how the rating is calculated

2.1 10 Reviews 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

West Coast Shipping Reviews 18

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Disappointing Experience with West Coast Shipping: Delayed Delivery and Poor Communication

So, I had three cars that needed to be shipped from New Jersey to Bremerhafen. The plan was for them to arrive on September 4th. However, something went wrong and the container was put on hold by customs. There was no reason given for the hold, even though all the documents were in order. Now, I'm not sure when I'll be able to see my car again. The latest estimate is November, and I'm worried about having to pay thousands of dollars in storage costs in the meantime.

To make matters worse, communication from West Coast Shipping has been very poor. I've been left in the dark about what's going on and when I can expect my cars to arrive. It's been a frustrating experience, to say the least.

I'm curious if anyone else has had a similar experience with West Coast Shipping. I'll be sure to update this review as the situation evolves. But for now, I'm feeling pretty disappointed with the service I've received.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Smooth Vehicle Shipping Experience with West Coast Shipping - A Shoutout to Alex Naumov!

I recently had the pleasure of using West Coast Shipping (wcshipping.com) to ship my vehicle from New Jersey to England. I must say, Alex Naumov was a real lifesaver! He was super helpful and really knew his stuff. Whenever I had a question or concern, he was always there to promptly reply to my emails and phone calls. He even went above and beyond by arranging the carriage of my small fire truck from Tennessee to NJ.

However, I must say that the agent used by WCS on this side, Hills, was not as great. They charged me nearly $750 for simply shuffling paperwork and contracting out the actual unloading to a firm of handlers. Thankfully, the handlers were very good, but I would definitely recommend avoiding Hills Shipping in England if possible.

Overall, I would highly recommend West Coast Shipping to anyone in need of vehicle shipping services. Alex Naumov was a true professional and made the whole process a breeze. Thank you, WCS!

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Efficient and Friendly Shipping Company with Multiple Options - West Coast Shipping Review

The staff is friendly and helpful, always willing to answer any questions I have. They are also very efficient and get the job done quickly.

I appreciate the fact that they offer a variety of shipping options, including roll-on/roll-off and container shipping. This makes it easy for me to choose the best option for my needs.

Overall, I highly recommend West Coast Shipping to anyone looking for a reliable and trustworthy shipping company. They have exceeded my expectations every time I have used them and I will continue to use them in the future.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Disappointing Experience with West Coast Shipping: Damaged Goods and Poor Customer Service

I gotta say, West Coast Shipping ain't the best shipping company out there. I mean, I packed my truck with all my stuff and when it arrived at its destination, everything was damaged. And when I reached out to them, they didn't even take responsibility for it! My truck had scratches all over it and there was even a screw in the tire from their shipping yard. And don't even get me started on my newborn's walker. It was supposed to be brand new, but it had a missing wheel and was all scratched up and beat up.

If you care about your stuff, I'd definitely recommend going with a different company. I'm moving back to the states soon and there's no way I'm using West Coast Shipping again. They just don't seem to care about their customers or their belongings. So save yourself the trouble and go with someone else.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Smooth and Hassle-Free Motorcycle Shipping with West Coast Shipping

I recently had the pleasure of using West Coast Shipping (wcshipping.com) to transport my dream chopper motorcycle from New Hampshire to Southampton. The entire process was smooth and hassle-free, with a turnaround time of about a month. I was able to track the container ship all the way, which gave me peace of mind knowing where my bike was at all times.

WCS arranged for a shipping company at Southampton to handle all the import paperwork, which made it easy for me to collect my bike one day after docking. I must say that the experience was fantastic, and I will definitely use WCS again in the future.

As a first-time user of this service, I was a bit anxious about the whole process, but WCS put all my worries to rest. My bike arrived in Southampton without a scratch, which was a huge relief. However, I do think that WCS could do more to keep their customers informed about the progress of their shipment.

Overall, I would highly recommend West Coast Shipping to anyone looking for a reliable and efficient shipping company. Their professionalism and attention to detail are second to none, and I am grateful for the excellent service they provided. Thank you, WCS!

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Avoid West Coast Shipping for Car Shipping - Terrible Experience and Unprofessional Service

I recently had an experience with West Coast Shipping (wcshipping.com) and unfortunately, it was not a positive one. I had shipped 5 classic cars with them and to my dismay, all of them arrived in a badly damaged condition. It was a clear cut case as I had taken before and after photos of the vehicles.

The damage was extensive and heartbreaking. They had walked all over the roof and trunk of the vehicles, spilled chemicals on the paint, dented panels, smashed windows, ripped interior and more. It was a nightmare to see my beloved cars in such a state.

To fix the damages, I had to get a loan which was a huge financial burden. I reached out to WCS for reimbursement of the damages money. They requested all the paperwork which I provided promptly. However, they have been very unprofessional and have been avoiding reimbursing me the damages money. I have been chasing them up through emails but they have stopped responding altogether.

It has now been over 6 months and I am still waiting for my money. This has been a very frustrating and disappointing experience for me. I strongly advise against using WCS as they do not care about vehicles at all and are very unprofessional.

In conclusion, my experience with WCS has been a complete disaster. I would not recommend them to anyone who values their vehicles. It is important to choose a reliable and professional shipping company to ensure the safety of your vehicles during transportation.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Reliable and Professional Car Transportation Services: A Review of West Coast Shipping

West Coast Shipping is the real deal when it comes to car transportation services. I recently had the pleasure of using their services to transport my 67 Plymouth from one location to another within the US. I must say, I was thoroughly impressed with the level of professionalism and expertise that they displayed throughout the entire process.

As someone who lives in Okinawa Japan, I was a bit apprehensive about the whole process of transporting my car. However, West Coast Shipping made everything so easy and seamless. They provided me with solid advice on the documentation requirements that I needed to fulfill, which saved me a lot of money in the long run. Additionally, they offered me insurance at a rate that was acceptable to me, and provided me with payment terms that made sense.

When my car finally arrived at its destination, I was over the moon with joy. It had arrived safe and sound, and on schedule. I was also pleased to receive all the right paperwork that I needed to get my car into Japan. I must say, I am very satisfied with the services that West Coast Shipping provided me with, and I would definitely refer them to anyone who asks me "how did you get that over here".

If I had to choose what impressed me most about West Coast Shipping, I would definitely go with their customer service. Having someone who is willing to pick up a phone outside of "normal" working hours is priceless, especially when you live on the other side of the globe. I would like to give a special shoutout to Alex, who was always there to answer my questions and provide me with the support that I needed.

Overall, I would highly recommend West Coast Shipping to anyone who is looking for a reliable and professional car transportation service. They are the real deal, and they will definitely take care of you and your car.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping West Coast Shipping: The Best in the Business for Stress-Free Overseas Shipping

Great Service

I had a pick up truck shipped over from the USA to Melbourne Australia, and it was the first time I had ever done something like this. The company that I used to organize this for me used West Coast Shipping in LA. Alex and his team were so helpful. There were times where I couldn't get any info or help from the company I used to organize the shipping for me, so I would contact Alex via email, and I would have the answer to my questions within minutes. From the first time I contacted Alex, I felt at ease and confident.

The vehicle and the parts that were shipped over were in perfect shape. I couldn't be happier with their service and professionalism. I have recommended West Coast Shipping to friends and family members, and I would encourage anyone else that is thinking of doing the same thing I did to use them as well.

The process was so easy, and I didn't have to worry about anything. Alex and his team took care of everything for me, and I didn't have to stress about anything. They were always available to answer any questions I had, and they were always so friendly and helpful.

I would definitely use West Coast Shipping again if I ever needed to ship anything overseas. They made the whole process so easy and stress-free, and I couldn't be happier with their service. If you're thinking of shipping something overseas, I would highly recommend using West Coast Shipping. They are the best in the business!

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Avoid West Coast Shipping: Terrible Customer Service, Shady Quotes, and Unprofessional Practices

I gotta say, I had a really bad experience with West Coast Shipping. I mean, if you're thinking about using them to ship your car, I'd really advise against it. The whole process was just so confusing and the customer service was just terrible. I mean, our "dedicated agent" was just impossible to get a hold of. And when we did finally get a hold of them, they just gave us these vague and sometimes totally wrong emails. It was just so frustrating.

And don't even get me started on the quotes they gave us. They were just totally off from what we actually ended up paying. It was like they just wanted to get us in the door and then hit us with all these extra fees and charges. It was just so shady.

But the worst part was when we went to pick up the car from customs. We were told that the driver had arrived, but when we got there, we had to wait for over an hour. And when we finally got a hold of someone from West Coast Shipping, they just told us to knock on the back window of the car to see if the driver was sleeping in the back seat. I mean, seriously? That's just ridiculous.

Honestly, I really regret using West Coast Shipping and I just hope that this review can help other people avoid making the same mistake that I did. Moving internationally is already stressful enough without having to deal with these clowns and their so-called "white glove service."

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

West Coast Shipping Unfair and Unacceptable: My Experience with West Coast Shipping Transporting Vintage Cars

This company, West Coast Shipping, is not one that I would recommend to anyone. Unfortunately, I have become a victim of their services. The manager, A, uses methods that are incredibly unfair and resemble behavior that is similar to that of the Mafia. It is important to note that this company treats vintage cars like junk cars, which is unacceptable.

I had a vintage car that I wanted to transport, and I trusted West Coast Shipping to do the job. However, during the transportation process, my car was damaged. I have photos that clearly document the damage, but when I asked for a damage report, I was told that it was not necessary. Instead, I was asked to provide a cost estimate for the damage. When I provided the estimate, it was not accepted, and I was portrayed as a bad person who was trying to enrich myself with the damage.

To make matters worse, I was asked to look for used body parts that were not badly damaged myself. The company only paid for used parts, and the price they paid was ridiculous. Additionally, all of the additional work that arose was not paid for. In the end, I was only reimbursed for 1/3 of the damage, and I was left with the rest.

I sought advice from a classic car forum, and I was told not to hire a lawyer. I was advised to take what I could get, or else I would be stuck with the damage and would have to bear the entire legal fees. Unfortunately, the boss, A, took advantage of this and went down from his higher offer, desperately looking for reasons to do so.

I also purchased better transport insurance, but I am now of the opinion that it probably doesn't even exist. An insurance company would contact you directly and would not let the head of the forwarding company negotiate with you. I was enticed away from a great offer from a reputable competitor by Agent F, who lives in Germany. He argued that WCS delivers faster and is better. However, the end result was that my car was damaged faster and more likely. The competition would have been even cheaper.

I was looking for a 37-year-old classic car in the USA with an almost perfect first coat of paint. I found it, and West Coast Shipping destroyed it for me. Normally, when I buy something, I always look at the reviews first. However, in this case, I did not do that because I was captured by F. C. here in Germany.

In conclusion, I would not recommend West Coast Shipping to anyone. Their methods are unfair, and they do not treat vintage cars with the respect they deserve. If you are looking to transport a vintage car, I would advise you to look elsewhere.

Read full review of West Coast Shipping
Hide full review

West Coast Shipping Complaints 8

ComplaintsBoard
E
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Reliable and Affordable Car Shipping with West Coast Shipping

I gotta say, my car took a hot minute to get to the Denmark port with West Coast Shipping. It was a bit of a bummer, but hey, shipping ain't always a speedy process, am I right? Overall, I was pretty satisfied with their service. The folks over at West Coast Shipping were friendly and helpful throughout the whole ordeal. They kept me updated on the status of my car and answered all my questions. Plus, the price was pretty reasonable compared to other shipping companies I looked into. All in all, I'd recommend West Coast Shipping to anyone looking to ship their car overseas. Just be prepared for a bit of a wait, ya know?

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
D
5:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Disappointing Experience with West Coast Shipping: Minor Damage to My Car During Shipping to Italy

So, I recently used West Coast Shipping to ship my car to Italy. Unfortunately, my car ended up with a minor damage. I wasn't too happy with the care and responsibility taken during the shipping process. However, I do hope that next time they will be more responsible and take better care of my vehicle.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
M
4:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Mixed Experience with Westcoast Shipping: Delayed Motorcycle Delivery but Appreciated Efforts

westcoast shipping is aight, but they ain't perfect. i had to wait longer than i wanted to get my motorcycle delivered. it was a bummer, but at least they tried their best. i appreciate that.

Read full review of West Coast Shipping
Hide full review

Is West Coast Shipping Legit?

West Coast Shipping earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds West Coast Shipping to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, West Coast Shipping is known for their high standards and safety. If you're thinking about dealing with West Coast Shipping, it's wise to check how they handle complaints.

West Coast Shipping has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for wcshipping.com can be seen as a positive aspect for West Coast Shipping as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of West Coast Shipping's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wcshipping.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While West Coast Shipping has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Wcshipping.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wcshipping.com may offer a niche product or service that is only of interest to a smaller audience.
  • West Coast Shipping protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Positive Experience with WCShipping: Friendly Staff, Good Communication, Reasonable Price

But overall, we were satisfied with their service. The communication was good and they kept us updated throughout the process. The staff was friendly and helpful. The price was reasonable compared to other shipping companies we looked into. The car arrived in good condition and we had no issues with customs. We would use WCShipping again in the future.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Negative Experience with West Coast Shipping: Missing Car Part and Freight Charges

I recently had an experience with West Coast Shipping (wcshipping.com) and it was not a good one. I had shipped my car with them and unfortunately, when it arrived, a part of my car was missing. I immediately contacted the company and they insisted that I pay the freight charges before they would even show me my car. I was hesitant to do so, but I really wanted to see my car and get it back as soon as possible.

When I finally received my car, I was shocked to see that the missing part was still not there. I was extremely disappointed and frustrated with the situation. I felt like the company had stolen from me and I was not happy about it at all.

I would like to warn others about my experience with West Coast Shipping. I know that there are many positive reviews out there, but I believe that people should know about my negative experience as well. I do not recommend this company to anyone and I would advise others to be cautious when dealing with them.

In conclusion, I would like to say that I am extremely disappointed with West Coast Shipping and I would not recommend them to anyone. They have stolen from me and I do not trust them at all. I hope that others will take my warning seriously and avoid this company at all costs.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Mixed Experience with West Coast Shipping Car Transport Services

So, I used West Coast Shipping to transport my car and I gotta say, it was a bit of a bummer. My ride ended up getting to me later than expected and when it finally did arrive, I noticed some minor scratches on the glass. Luckily, their insurance came through and took care of it. Despite the hiccups, I appreciate the services they provided.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping Review: WEST COAST Shipping - Great Customer Service Despite Delay

I recently used WEST COAST shipping for the second time and unfortunately, we experienced a delay in the arrival of our shipment to the Netherlands. This has happened to us twice now and I hope that they can avoid making the same mistake in the future. Despite this setback, I must say that their agent Jon was very responsive and supportive throughout the process.

When it comes to shipping, delays can be frustrating and inconvenient. However, I appreciate that WEST COAST shipping has a team member like Jon who is willing to assist and provide updates. It definitely made the experience less stressful.

Overall, I would recommend WEST COAST shipping for their customer service and willingness to address any issues that may arise. While delays can happen, it's reassuring to know that they have a team member like Jon who is there to help.

Read full review of West Coast Shipping
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

West Coast Shipping West Coast Shipping Damaged My Car and Refuses to Fix It - Beware!

I sent my car with West Coast Shipping and they messed up my car real bad during the trip. I told them about it and they said they would fix it up for me. But now, after half a year, they're saying that they can't help me because of some rule that wasn't even in my policy. Alex Naumov said he would help me out, but now he's changing his mind. If you've had the same problem, hit me up. I'm gonna sue WCS with a bunch of people.

Read full review of West Coast Shipping
Hide full review

About West Coast Shipping

Screenshot West Coast Shipping
West Coast Shipping is a reputable and reliable international vehicle shipping company that has been in the business for over a decade. With a strong commitment to customer satisfaction, they offer a wide range of services to meet the needs of their clients. Whether you're looking to ship a car, truck, motorcycle, or any other type of vehicle, West Coast Shipping has the expertise and experience to get the job done right.

One of the things that sets West Coast Shipping apart from other shipping companies is their attention to detail. They take the time to carefully inspect each vehicle before it is shipped to ensure that it is in the best possible condition. They also use state-of-the-art equipment and technology to ensure that your vehicle is transported safely and securely.

Another key advantage of using West Coast Shipping is their extensive network of shipping partners. They work with a wide range of carriers and logistics providers to ensure that your vehicle is transported quickly and efficiently. They also offer a variety of shipping options, including door-to-door service, terminal-to-terminal service, and even air freight for urgent shipments.

In addition to their shipping services, West Coast Shipping also offers a range of other services to help make your international vehicle shipment as smooth and hassle-free as possible. These include customs clearance assistance, insurance coverage, and even vehicle storage if needed.

Overall, West Coast Shipping is a top-notch international vehicle shipping company that you can trust to get your vehicle where it needs to go. With their commitment to customer satisfaction, attention to detail, and extensive network of shipping partners, they are the perfect choice for anyone looking to ship a vehicle internationally.

Overview of West Coast Shipping complaint handling

West Coast Shipping reviews first appeared on Complaints Board on Jun 1, 2023. The latest review Disappointing Experience with West Coast Shipping: Delayed Delivery and Poor Communication was posted on Jun 15, 2023. West Coast Shipping has an average consumer rating of 1 stars from 18 reviews. West Coast Shipping has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.4
65 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. West Coast Shipping Contacts

  2. West Coast Shipping phone numbers
    +1 (510) 236-3008
    +1 (510) 236-3008
    Click up if you have successfully reached West Coast Shipping by calling +1 (510) 236-3008 phone number 0 0 users reported that they have successfully reached West Coast Shipping by calling +1 (510) 236-3008 phone number Click down if you have unsuccessfully reached West Coast Shipping by calling +1 (510) 236-3008 phone number 0 0 users reported that they have UNsuccessfully reached West Coast Shipping by calling +1 (510) 236-3008 phone number
  3. West Coast Shipping emails
  4. West Coast Shipping social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.