United States - 75240
Ordered a package from Florida, and the shipper had a typo in the address. The correct address was 6315, but...
We are a production company california and new jersey, providing news footage to tv stations as part of our daily business.
Our production manager tendered 5 fedex envelopes to a local fedex depot on saturday for delivery first thing monday morning to our network accounts for live broadcasts.
Fedex had decided that our account has had some form of fraudulent activity (That they refuse to discuss, document or reveal), so they have refused to deliver any and all of our packages.
There was no one to discuss this issue with fedex over the weekend and when we were able to contact the fedex security manager on monday morning, we were told that the questions we were asking about our time value packages (Why, where, when) would not be answered and the packages would be returned to us.
May I suggest that there must be a better way for fedex to deal with long term business customers and clearly fedex has no idea what that way could possibly be.
I ordered a set of high end surround speakers through on 3/6/2011. The package shipped fine. I waited about 10 days and checked on my package. The tracking said it was in transit from allentown pa. About 25 miles from it's destination. That was on the 16th. Today is the 26th. 10 days and it is still not here!!!
For the last week they gave me nothing but run around. Saying it happens often. The labels fall off. What lairs. It was stolen and they know it. The package was scanned up to the last delivery truck. Duh.
Smart post says get a refund. I say I want my package not a refund.
By the way this is the second item of mine stolen by smart post. About 2 years ago they "lost" a whole computer system.
I have read that they like to lose wii games and electronics. Smart post needs to scan their people,
What do those words mean? This driver for Fedex attempted delivery for my sons package three times. Each time...
i have been with fedex for 24 years and have gone out on short and now long term disability. arlene the case...
I am looking out the window at a 120 pound box leaning against the back of my car. I don't understand how the delivery guy couldn't take the time to walk onto my porch and ring my doorbell to ask for help. I would have gone outside and moved my car and helped him carry the package to the porch. Now I have no idea how I'm going to get this package into the house... or get my car out of my driveway. I would be satisfied if I had the option to at least go someplace if I wanted to. Thank you very much, FedEx.
I brought a desk lamp for my study desk last Sunday on Walmart and it is shipped by FedEx home delivery. Tracking by FedEx system yesterday and it indicated the package was due to delivered today. Waited at home the whole morning without any knock or call and I get a "Delivery exception" for FedEx "cause I wasn't at home"...
Called customer service and they ask me to find a door tag... Of cause there isn't any door tag there... I have a clear view of the apartment entrance road and no FedEx truck showed up today unless they use invisible truck with invisible driver...
As I remenber, we used to get some package from FedEx around 5 - 6pm just a few days ago. It is strange that they decided "Delivery exception" much earlier...Must be a FAKE delivery attempt... Let's what they will do tomorrow...
Whatever the outcome is, this is the last time I use FedEx...
Just thought I'd share something that occurred involving FedEx. Recently I started noticing that every time I ordered a package it would never come. I'd go online to check the tracking status and it would say "delivery exception" meaning the customer was not available to receive the package. In every instance I was home in my apartment waiting and in every instance at the same time between 11:30am-12:30pm the driver would claim I wasn't there. I'd call FedEx to tell them what happened and they'd just keep saying "oh sorry we missed you." I'm like miss me?? How the hell can this guy keep missing me like a dozen times when i'm here waiting. I kept testing my buzzer thinking ok maybe it's not working even though other people were buzzing my apartment so i knew it couldn't be that. So it wasn't the buzzer. Why then does he keeping saying nobody's home?? I double checked with FedEx each time to make sure the address was correct and it always was. So what then?? Well I decided the next time to wait for the guy downstairs in the lobby of my building around the usual time he always said he was there. I went down at 12:10pm, had my Blackberry with me and frequently checked the online tracking. Just as expected it said delivery exception at 12:25pm customer not available. I immediately called FedEx, told them I was literally standing in the front doorway of my building at the exact same time the driver claims to have stopped by. I told them no Fed Ex delivery attempt was made. I demanded to be put in touch with his station manager and they conferenced the call. The manager then told me to hold while he contacted the driver. I do not know what was said but the manger came back on and apologized to me and said he'd send another driver to deliver my package within a few hours. Long story short I got my package about 5 hours later but still no explanation or understanding as to why the original driver had obviously been lying about coming here all those times. Is this what i'm paying for?? For someone to play games with me. Did I piss him off one time or something and he just decided to start [censored] ing me over?? I don't know...but I'm never ordering anything through FedEx again. At least not as long as I'm at this address.
On Tuesday, 2-8-2011, I hit a deer on my way to work. Tuesday evening after work, I ordered the parts that I need to repair my vehicle. I paid 60 something dollars for shipping. The estimated day of delivery was [protected]. I have two jobs, and I work seven days a week. On the moring of [protected], I checked the status of my order and the fed-ex website said it was on the truck for delivery. I was able to take the day off work, and I removed the broken parts off my vehicle while I awaited the new parts. The parts did not show up, and FedEx claims it was due to weather. It hasn't snowed since Tuesday night, the roads have been bladed since then, and it's a sunshiney Friday. The USPS made it to my house on 44 cents postage, but the FedEx driver won't attemp delivery from Coulmbia, Missouri, to Stover, Missouri. It's not because of weather -- it's because the driver is lazy and incompetent. Obviously, he just wanted to get back to the station early, so he could get an early start on his weekend. Another time, he said he left the package on the doorstep when in fact my mother-in-law was home all day and he never showed. After I complained to FedEx he managed to deliver the package two days later. These drivers make more money than I do with two jobs -- why doesn't FedEx hire driver's that do their job?
My order of live aquarium fish from a company in California was shipped overnight on Thursday 1/27 for arrival at my home in Georgia on Friday 1/28. Tracking site on Friday morning showed that it had arrived in Memphis early that morning.
A call to Fedex confirmed that the package was still there due to mechanical problems with the aircraft. They suggested I contact the shipper to see what the shipper wanted done.
The shipper contacted FedEx who agreed to deliver the package on Saturday, since the fish wouldn't survive until Monday. On Saturday morning, tracking information showed arrival at the Atlanta sorting facility early in the morning, but no entry showing it on a truck for delivery.
Another call to FedEx who said that their trace department would check into it and call me back and that FedEx delivered until 3pm so there was still time (it was noon). After 30 minutes another call to the shipper who said they'd send FedEx a priority e-message.
About an hour later I got a call from the trace department that she was sending a message to Atlanta and someone would call me back. It's 5pm as I write this, with no further contact from FedEx and no way to contact them.
I'm sure that Monday FedEx will show up with a box of dead fish. I'm going to open the package with the delivery person standing there to show 'em the end result of this fiasco before I refuse the shipment.
Here are the facts. At 12:15 pm, Thursday February 3rd, 2011 I took in a package to be delivered to Hammond...
FedEx is a miserable excuse of a company. They should go ahead and sell to UPS and maybe they can show them how delivery is properly done. I am on a med that has to be taken exactly as prescribed, missed doses can make me very ill, so of course FedEx found some way to mess it up. Their customer service dept. is a joke, they are a rude, inconsiderate, disrespectful bunch of people. I haven't spoke to the first one that needs to be working in any type of situation where they are in contact with the public. FedEx has never gotten a package to me, they have left it at my neighbors, they have left package with complete and total strangers that I have never met and have allowed them to sign for my package. My best guess is that they have cost me $300+ in having to have items re-shipped. I would not recommend FedEx and when I do have to have something shipped I try to completely avoid them. I have lived in the same place for 6 years and UPS delivers every two weeks like clockwork, I have never had the first complaint, the delivery guys are excellent, courteous, very professional and always kind.
i have been with fedex for 24 years and never sick..i started to feel pain so bad i had to finally opt for short term disability fibromyalgia and arthritis. i lift alot of packages and work alot of hours and no longer can barley make it out my house right now i have spent the last three months dealing with arlene and all the medical papers my doc has sent and she still saying i dont have proof...im sicker than a dog and have to deal with this stress whichmakes it worse. i hope no one has to fight for thier insurance after working thier whole life ..i am 48 and want to at least get the qualty of my lfe good at home for now plz someone give me a hint to prove my disability... claim 3379286 i dont think a doc is going to send a letter just for the hell of it thier jobs are at risk to dont u get it...thanks
Package scheduled for "Home Delivery" today, January 15. Have watched the tracking updates closely, as thi...
The company undertook the responsibility of shipping an item from Israel to Athens, Greece knowing that, almost cetainly, it was going to be kept for taxing by greek customs. Instead of charging a fee for the process in advance the company has the practice to let the item arrive to the customs and then ask a fee from the recipient (about twice as much as the fee asked from the seder in my case) in order to compleat the process and deliver the item to his/her door. The alternative options offered to the recipient have a comparable cost which puts him/her in a "no options" situation.
I believe that the company has the required expertise to estimate the cost of such routine deliveries, that the consumer is likely not to be aware of, and charge the appropriate shipping+handling fee by informing in advance the interested parties (both sender+recipient). I think such practices are not consumer friendly and shipping companies should make a relevant change in their policies.
It is December 31, 2010. Fed Ex says that they came by my house to deliver a heater that I needed. I am home, have been home, no door bell, no knock, not delivery attempt note. I was in the living room by the door. My Toy Poodle barks at any noise, especially the door bell or knock. But, FedEx says they were at my house and made a delivery attempt. Lies!!! No heat for me! Fed Ex is conveniently closed for the holiday weekend. Why would a company like Fed Ex not tell the truth! It is very disappointing
place order with walmart.com on 12/14/10 for confirmed delivery date of no later than 12/23/10. It was shipped on Fedex according to their shipping email notice to me. It is now 12/18/10 PM and still no shipment and no way to track it as the Fedex tracking is never updated. I can't get a straight answer from Fedex or Walmart.com C/S. What am I to do now?
My package was said to have been on the truck out for delivery. The truck driver came into my residence around 5:50 pm and turned around and left, I attempted to wave him down but he continued to drive on. I had my fiance stay home the whole day to wait for the package and at 5:53 they reported that the customer was unavailable. I called to make a complaint but the representative was unhelpful and unwilling to contact the driver to find out why this happened. It's very unlawful to falsify information and Fed is very guilty of that.
As a business owner, I know it is inevitable that complaints may come, and I'm sure UPS has its share of failures, HOWEVER, the FEDEX delivery guy who works our route is truly a loser lying douchebag- he knocked on our door Monday, waited probably 5-10 seconds, and RAN AWAY, because when I opened the door, he was nowhere to be seen for 50 feet in either direction down the hallway.
So FEDEX, there's this new technology called cellular phones, apparently it's really difficult for you to deal with since no one has apartment intercoms hooked up to a landline anymore, I'd recommend you come up w some strategy to deal with it or your job and lives will just get harder.
It doesn't help that the FEDEX delivery driver doofus who works our route is one special induhvidual. He knocks on our door monday, and by the time I opened it, no one there, not even in the hallway 50-60 feet in either direction.
Which means doofus waited less than 30 SECONDS before RUNNING away.
Which if he'd left a door tag, I could have just called FEDEX quickly to tell them I'm here and have him come back, but no, he left the tag at the front door of the building.
Yes, after coming to our door. Doofus.
So I realized today (WEDNESDAY) that I still hadn't gotten anything from FEDEX yet. So I called them up, was told I would have to go to the depot to pick up my package.
I immediately asked for a supervisor, and told the the a$$ on the phone in no uncertain terms I would not be doing their job for them (AGAIN- this has been an ongoing problem with FEDEX. Somehow, UPS always seems to have no problem getting into our "security" building in which the security door SOMETIMES latches closed- maybe they're hiring SUPER NINJA CAT BURGLERS!?!) THAT THEY'VE ALREADY BEEN PAID TO DO and that they could just deliver the box.
The "supervisor" came on and began speaking in a soft voice which I could barely hear.
I asked him politely three times to speak up, he didn't change his volume at all, it was very clear he was speaking softly to screw with me.
So I basically had to press my stereo bluetooth headsets into my ear as I was driving down the freeway in order to communicate with this jerk, whereupon he told me that his driver claimed to have tried to deliver it 3 times, so I would have to pick it up at their depot.
I told the jerk that obviously the driver was lying, since either my wife or me has been there for the last 3 days.
The supervisor ignored everything I said, and continued to recite his mantra that delivery had been attempted 3 times, and since no one was there to sign for it I would have to go pick it up.
"WE'VE BEEN THERE ALL 3 GODDAMNED DAYS! YOU'RE ###ING USELESS! DO YOUR GODDAMNED JOB! YOUR DELIVERY DRIVER IS A ###ING LIAR! I'M NOT GOING TO DO YOUR JOB FOR YOU, SO JUST GO THERE NOW, MY WIFE IS THERE NOW, HAND HER THE ###ING BOX, AND YOUR JOB WILL BE DONE! YOU'VE ALREADY BEEN PAID TO DELIVER IT, SO ###ING DO IT!!"
"Supervisor"; "I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"
"SOMEONE HAS BEEN THERE FOR THE LAST THREE DAYS YOU ###ING ###! FOR ALL THE GOOD IT'S DONE! WHAT THE ### DO WE HAVE TO DO TO GET YOU TO DO YOUR GODDAMNED JOB, YOU USELESS LYING SACK OF ###!"
"Well sir, someone needs to be there, the driver called your phone # and no one answered-"
"###!! YOUR DRIVER DIDN'T CALL, BECAUSE IF HE DID, I WOULD HAVE ANSWERED MY CELLPHONE!! YOU PEOPLE ARE SO ###ING USELESS! OH MY GOD!! (SAM KINESON SCREAM/GUTTERAL SHOUT)"
"WHAT # DO YOU HAVE ON YOUR SYSTEM?"
"I don't have access to the # on my computer system."
"WELL THAT'S JUST A BANG-UP COMPUTER SYSTEM YA GOT THERE ###! NOW JUST BRING THE ###ING BOX THERE NOW, MY WIFE IS THERE NOW. IT'S ###ING SIMPLE, YOU ###ING SIMPLETON, JUST TAKE THE ###ING BOX THERE AND SIMPLY ###ING HAND. IT. TO. HER.(!) I DON'T UNDERSTAND WHY YOU ###ING IDIOTS WANT TO MAKE YOUR OWN JOB HARDER THAN IT HAS TO BE!?!"
"WHAT THE ### IS YOUR MALFUNCTION!!?!"
"I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"
"SURE WHATEVER, TRY AND DELIVER IT TOMORROW, MAYBE THE FOURTH TIME EVEN THOUGH IT'S REALLY THE SECOND TIME WILL BE THE ###ING CHARM FOR YOU ###ING IDIOTS."
At this point another voice broke in and said if I continued to curse they would disconnect the call.
I had already been thinking about how much time I'd wasted dealing with these ###ing idiots and how I would simply have future fedex packages delivered to another address I know works, so I shouted;
"FINE, AT LEAST I WON'T BE WASTING MY TIME ANYMORE TALKING TO YOU ###ING ###S!"
and hung up.
Now I know my service from FEDEX probably will not improve, but since it sucked out loud so badly anyway, there's not really anywhere for it to go but up, so I don't think I risked a whole lot there.
And I really have no plans to have anything delivered to this address via FEDEX. I have enough problems in my life without doing something that is known stupid.
It's been a REALLY long time since I blew up like that, and I'm not proud of it, but it just goes to show how maddening a crappy attitude can be when you're dealing with jackholes who just don't give a ### about doing a good job, either that or FEDEX is not making as much money as they did during the go-go real estate bubble days and they're trying to survive a bad economy by getting people to pick up their own stuff.
I think their business model is changing- and they are trying to compel people to go to their depot to pick up their packages in order to maximize profits.
This seems the most likely explanation for what I found when I came home; TWO "attempted delivery" tags on my door, one from Tuesday and one from today (Wednesday), as if I wouldn't have noticed that in my comings and goings over the last two days.
I can only conclude this is a developing plan for FEDEX, or they just suck at this particular hub and stink from the top down, since no one who cared about their job would screw with customers this much and expect not to be fired.
unfortunately, the tag numbers were not consecutive (which would have tripped up the ###s story that he had tried to deliver it 3 times), about 80 apart, so the driver was at least smart enough to do that, which further confirms my suspicion I'm getting "go-away" service as part of a profit-maximizing plan.
Because otherwise, he would have had to have either pulled a tag out of order and saved it to cover his ineptitude/dishonesty, or written it but not left it on my door.
It further confirms my suspicions FEDEX would prefer you pick up your own package since to leave those tags on the door after I called, means HE WOULD HAVE HAD TO HAVE ACTUALLY GONE THERE AND STILL NOT DELIVER THE PACKAGE!
Amazing. Welcome to Russia, where service is our last resort.
Repeatedly, as in Every. Single. Time. I have a package coming to me via Fed E, they insist they can not find my house... then they finally get directions, deliver the package, ... and yet the next time I have a package coming, they again can not find my home. Further insult to injury, I pay primo $$ to get the packages sent, while it takes an additional week for the package to get here because they can't [again] find my house, AND their way of correcting what they think is a wrong address is to send a postcard to that address... well duh, if the address truly is wrong, hello, how do you expect the postcard to get there genuises? Then the Newburgh location does not have a direct # so you have to call the 800#, and wait for them to contact Newburgh [and it never fails they are already closed], and then the relay of information begins... This is ridiculous and certainly not worth the $ I have spent on shipping for packages I could have gotten faster had I just driven to Portland OR to pick up the item myself!