XPO Logistics
Reviews and Complaints

I liked their work. It looks really great in my laundry room. I've already used it & it does a very good job.

I had 6000 $ worth of stuff shipped all the way across country. Not a mark on boxes. And shock sensors were perfect

Quick and effective, helped me take the packages upstairs. And both very polite. Arrived on time, a first for a delivery.

The guys were here on time everything was good 10 out of 10 they were professional courteous and friendly definitely recommend

Even in raining conditions on delivery date Dilvio and B?rbaro came on time and an amazing job. Highly recommended services! Thank you guys.

I have delivery today I buy a refrigerators at Lowes the drivers very gentle good service juan and Yaciel thank you for your service I dont have nothing bad to say good service

I had a second delivery from XPO Logistics this afternoon. Each time I received a call from the dispatcher confirming the delivery schedule. Even more importantly, in each case, the driver helped me get the items up my extensive driveway with his pallet jack after realizing my driveway was not navigable for the rig and the items exceeded 200 pounds, and I would not be able to get the items to the garage with a normal hand truck. XPO's customer service was impeccable, and I am grateful for their assistance. I will definitely use them again.

I had a shipment scheduled in plenty of time. It went on the wrong truck and traveled hundreds of miles away. I called to see where it was at, and they told me the location which was twice as far the opposite direction. I contacted my sales Rep, who in turn contacted the freight comapny to see what we can do. It was scheduled to arrive 2 days late. Instead, they re-routed and had it there with 2 hours to spare on Friday, instead of Tuesday as originally planned. Great job to everyone involved. Making a mistake is one thing...How they corrected it was what made all the [protected]@ Thank you!

My experience with XPO Logistics was terrible. The delivery driver arrived at my house without any prior notice and called me to confirm that he was at the delivery address. He then told me that he would be leaving since no one was at home. I rushed back to my house and arrived in about 9 minutes, but the driver had already left. I saw him driving away about 300 yards from my house, and he called me to say that he had left. The driver's number is ***256, and he was very abusive, rude, and made racist remarks. Has anyone else had a similar experience with this driver?

I will never use XPO delivery services again, and I will avoid buying from any retailer who uses XPO as their delivery partner. The customer service from XPO was no help at all. They showed no empathy for my needs, did not have an attitude to solve my issues, and displayed a very unprofessional approach. They were rude and dysfunctional, which left me feeling distressed, frustrated, disappointed, and insulted with the racist remarks.

I have been trying to find a solution to my delivery items for more than 48 hours, and I still have no idea what is happening. The customer service simply transfers the call from one department to another, and the same representative speaks by doing a voice modulation. It is very frustrating and unprofessional.

In conclusion, I would not recommend using XPO Logistics as they do not have good business ethics. Their delivery drivers are rude and abusive, and their customer service is unhelpful and unprofessional. It is better to find a different delivery service that values their customers and provides better service.

I gotta say, I'm not too impressed with XPO Logistics. I mean, I don't even know how they're still in business. I ordered a Mirror for my birthday on November 10th and was told to expect a phone call for delivery. But instead, I started getting texts. They scheduled delivery for the 11th and I received confirmation for that day. But then on the 9th, I started getting random texts about the 10th. I called to confirm the 11th and they said everything was good to go.

But then on the 10th, I got a text saying the delivery window was from 7am-9pm. I ignored it because I had already confirmed the 11th. But then the only call I received was that they were 30 minutes away from my house on the 10th. I was so confused. I spent half a day making several phone calls and the company took zero ownership of their mistake. It was so frustrating.

Finally, we confirmed from the warehouse that the delivery would be on the 11th. But then after the office closed, I called and the guy refused to move it to the 11th and insisted on the 12th instead. Today is the 12th and I called the guy back, but he didn't give me a delivery window. He said he would call me back, but he never did. I'm so fed up with this company. If they can't get their act together, I'm going to cancel my order with LULULEMON STUDIO MIRROR and find a company that knows what they're doing and honors their commitments.

And it's not just me. It seems like this is a recurring theme with all of their deliveries. I don't know how they're still in business. They really need to step up their game if they want to keep customers.

I gotta say, I had a pretty bad experience with XPO Logistics. Like, if I could give them a negative rating, I totally would. So, I ordered this appliance like two months ago, right? And when it finally came time for delivery, the drivers straight up lied about when they delivered it. They were supposed to come during a certain window and give me a heads up when they were on their way, but they never did. And get this, we have cameras that caught them coming way earlier than they were supposed to and leaving before the delivery window even started. Then they had the nerve to say they were at my house for over 15 minutes. Like, come on, cameras don't lie, but these guys sure do.

So, because of their lies, they ended up sending my refrigerator back to Samsung. And all they could say was sorry, but I wasn't home, so they had to send it back. Like, what kind of excuse is that? And when I asked to talk to a supervisor, they straight up hung up on me. I tried calling back a bunch of times, but they wouldn't let me talk to anyone in charge. It was a total nightmare dealing with XPO Logistics.

And get this, Samsung says they have to use XPO Logistics for their deliveries and installs. Like, what kind of nonsense is that? XPO Logistics is making Samsung look really bad, and Samsung still uses them. I'm so disappointed in both of these companies. I'm done giving my business to Samsung because they didn't even try to come up with a solution. All they did was set up a new order and delivery for the end of January. Like, seriously? I'm so over it. These two companies deserve each other.

My experience with Stonelocator and XPO Logistics was a bit of a rollercoaster ride. Stonelocator's stone order process was smooth and easy, but the delivery process was a complete nightmare thanks to XPO Logistics. However, I must say that the folks at Stonelocator were great and did their best to help me through the ordeal.

Unfortunately, the deliveries were made by XPO Logistics, and it was nothing short of a disaster. The first delivery driver showed up with no equipment to unload the 4000 lbs of stones, so we had to unload them one by one ourselves. This resulted in an injury and back pain for me, which was not fun.

The second delivery was even worse. The driver was barely awake and had no idea how to unload the 6400 lbs of stones. When I suggested leaving them at the end of the driveway and pushing them down, he was unresponsive and uncooperative. This was another disappointing experience with XPO Logistics.

To make matters worse, XPO blamed me for the delivery issues and charged me exorbitant fees for redelivery and storage. I had to hire additional help to get the stones delivered, which cost me extra money.

Despite the negative experience with XPO Logistics, I appreciate the effort put in by Stonelocator's staff to help me out. They were great and really went above and beyond to make things right. I would advise people to be cautious when dealing with these companies, particularly XPO Logistics, but I would not hesitate to recommend Stonelocator for their good customer service and quality products.

I gotta say, I'm not too impressed with XPO Logistics. This is the second time we've had trouble with them delivering our orders. And let me tell you, it's been a real headache.

The first time, we ordered a kitchen stove and it took over two months to finally get it delivered. And that's after several failed attempts and no communication from XPO. I had to be the one to keep calling and rescheduling. It was a real pain in the you-know-what. And to top it off, the first time they showed up, they didn't even have the item on the truck. Can you believe that? It was another two months before we finally got our stove.

The second time was with cabinets from another supplier. They changed the delivery day from Thursday to Friday, which was fine because they gave us some warning. But then they didn't show up during the delivery window of 10 am to 2 pm. I had to call customer service around 5 pm to find out what was going on. They told me the drivers were running behind and the delivery would arrive between 5:30 and 6:30. But guess what? No one showed up or called. I had to call again and was told that it was still out for delivery and would arrive before the end of the day. But, surprise surprise, it didn't. And now it's Saturday morning and I'm still waiting.

I don't know about you, but I expect better from a delivery service. It's not like we're ordering something small and insignificant. These are big-ticket items that we need for our home. And the fact that XPO can't seem to get their act together is really frustrating.

I called customer service again this morning and was told that someone from the delivery team will be reaching out to me. We'll see if that actually happens. But honestly, at this point, I'm not holding my breath.

Overall, I would not recommend XPO Logistics. If you want your orders delivered on time and without any hassle, I suggest looking elsewhere.

I recently had a terrible experience with XPO Logistics while trying to get my mattress set delivered. I ordered it from Sam's Club on August 1st, 2020 and was supposed to receive it by August 28th. However, it's now October 14th and I'm still waiting for it to arrive. What's worse is that there was absolutely no communication from XPO regarding the delay. I only received a text on September 27th saying that my mattresses had been shipped, but not to me - they were sent to a separate shipping company! To make matters even more frustrating, XPO charged my credit card on the same day.

I was then told that I would receive my mattress on October 4th, but it never showed up. I had already given away my old mattress and was forced to sleep on my sofa. I was given another delivery date of October 7th, but once again, there was no show, no cancellation, and no communication. Finally, I was given a delivery date of October 20th, but by this point, I had had enough. I contacted Sam's Club to request a refund and cancel the whole deal, but they told me to contact Serta. When I contacted Serta, they told me to contact Sam's Club. It was a never-ending cycle of passing the buck.

What's even more frustrating is that XPO doesn't even have a live person to talk to unless they call you! It's like they don't care about their customers at all. I finally received a text saying that my mattress would be delivered on October 14th, but I was supposed to receive a text with a time window the day before delivery. That never happened, and I'm still waiting for my mattress to arrive.

Overall, my experience with XPO Logistics has been a nightmare. I would advise anyone to avoid using them at all costs. It's not worth the frustration and stress.

We bought a Samsung electric range from Samsung and they arranged for XPO-Logistics to deliver and install it. The range was supposed to be delivered on Wednesday, April 27th in the afternoon. We got an email in the morning saying that the item was out for delivery (see image). But two hours after the delivery time window ended, we got a text message saying that the delivery would be rescheduled with no other explanation (see image). We called XPO and they said that the truck broke down and the item was being returned to the warehouse. They said that it would be 're-scanned' and then rescheduled for delivery. They promised to call us back in the next 24-48 hours with the new delivery date.

It's been almost two weeks since then and we've made multiple phone calls to XPO. They've promised to call us back within 24-48 hours and assured us that the case would be 'escalated' to the next level. But we haven't been called back once and we haven't been given any information about why it's taking so long to reschedule the delivery.

We had the old range removed, the gas line removed, and the electrical service upgraded to accommodate the new range on the morning that the delivery was scheduled. But since the failed delivery, we've been without a functional kitchen for almost two weeks. We have no idea when the delivery will be rescheduled and we have no evidence that XPO-Logistics is competent or that they care about customer service. It's been a frustrating experience and we wouldn't recommend XPO-Logistics to anyone.

So, we bought a custom sectional from Living Spaces and it was delivered by XPO. But, it wasn't all sunshine and rainbows. One piece of the sectional arrived broken, like the whole back of the couch was sinking because the frame was broken in two places. I can only guess that someone put something really heavy on it. We contacted Living Spaces and they were cool about it. We sent pictures of the damage and went through their protocol. They made a new couch and it was ready for delivery.

XPO was supposed to pick up the broken couch and we had secured a pick up date that coincided with our ability to be at the house. At this time, we were in transition between states and still finishing up our jobs before the final move. A few days before the pickup, we got a message that the date had been rescheduled - to a date on which we would be 2000 miles away. We told them we wouldn't be home. Apparently they cancelled the pickup order because we were never contacted to reschedule.

Fast forward 2 months. The replacement couch has been delivered and it, too, is broken. I can only guess at why this is happening, but extreme incompetence comes to mind. They still have not picked up the original couch. We had an appointment for this Saturday, but apparently that was cancelled because we got a text with a link to pick our date and Saturday isn't available. I just want this couch gone. I don't know what else to do other than take it out to the lawn and set it on fire. That would be much more effective than XPO has been so far.

Living Spaces needs to find a new delivery service because this one is ridiculously inept. I mean, seriously, how hard is it to pick up a couch? It's not rocket science. XPO Logistics needs to get their act together and start doing their job properly. It's not like we're asking for the moon here. Just pick up the damn couch and take it away. It's not that difficult. I'm starting to think that XPO stands for "Xtremely Pathetic Organization".

I gotta say, XPO Logistics is a real disappointment. I mean, I can't even give them a zero star rating, but if I could, I would. I'm so sick of their lack of service, the runaround I get from their call center, and the missed delivery dates. And don't even get me started on their managers - they're totally impotent and can't seem to get anything done.

So here's the deal: I bought two Samsung refrigerators from XPO on May 21st, 2022. It was a big purchase - over $4,000 - and I was really excited to get my new fridges. They told me the delivery date would be May 27th, which was really important to me because my old fridge was about to kick the bucket. But as the 27th approached, XPO pushed the delivery date back to June 7th. I was so frustrated! I called XPO right away, but they basically told me there was nothing they could do.

I tried calling the XPO call center several times to get in touch with someone at the warehouse, but I just got the runaround. The "help" desk hung up on me several times, which was really frustrating. Finally, on June 6th, I called again and was told that my packages would be delivered on June 7th between 1:00 and 3:30 in the afternoon. I called again on the 7th to confirm, and they told me the same thing.

But then, at 4:00 in the afternoon, I got an email saying I needed to schedule my package drop off. What the heck? I called XPO again, and they told me the delivery wouldn't be until June 15th. I can't even express how poorly this company operates. The call center staff barely speak English, and they sound like robots when they answer the phone. If you ask them anything that's not in their script, they're totally lost and can't help you.

XPO is a huge company - they've got over 40,000 employees - so you'd think they'd have their act together. But judging from the number of complaints on the BBB and all the bad ratings they've got locally, I don't know why anyone would use them. It took me hours just to find someone who could authorize me to pick up my stuff myself. It's a real shame, because I was really excited about those fridges. But XPO ruined the whole experience for me.

So, we recently had an experience with XPO Logistics that left us feeling pretty disappointed. We had purchased a new refrigerator from Lowe's and had arranged for XPO Logistics to deliver and install it for us. Unfortunately, things did not go as smoothly as we had hoped.

First of all, the driver who showed up did not follow the instructions we had given him to call us when he arrived. Instead, he called my girlfriend, who was busy at work and unable to answer the phone. He did not call me, as we had requested. This was frustrating, as we had taken time off work to be there for the delivery.

To make matters worse, the driver then claimed that he could not deliver the refrigerator because of a small branch that was hanging over our driveway. We went outside to talk to him and found that the branch was not actually in the way. He would have had to do some maneuvering to get the truck past it, but it was certainly not an insurmountable obstacle.

We offered to chainsaw the branch ourselves, but the driver refused to wait for us to do so. Instead, he drove away, leaving us with no choice but to reschedule the delivery for another day. This was frustrating, as we had already paid for the delivery and installation and had taken time off work to be there for it.

In the end, we had to dolly the old refrigerator down the driveway ourselves and will have to do the same with the new one when it arrives. We feel that XPO Logistics should refund us for the delivery and installation, as we will now have to do the work ourselves. We were disappointed with the driver's attitude and lack of willingness to do his job properly. We have had better experiences with other delivery companies in the past and will likely choose a different company in the future.