FedEx Customer Service Contacts
United States - 75240
My name is Charles Guthrie, I Run Computers Plus 108 West Windhorst Rd Brandon Fl. 33584
Our office hours are 9:30 am to 5:00 pm Monday - Friday.
We have used FedEx for most of our shipping and receiving needs in the past years with no problem. We have been receiving our packages in the morning hours for years. Then about Oct 2020 we started getting our packages later and later in the day and as of around October 2020 they have been delivered after closing on the Residential delivery truck. The FedEx truck goes across the street to other businesses in the Morning, 2 doors down on the same side of the road as my business the Gas station gets FedEx in the Morning. Next Door at the Drs. Office FedEx comes in the Morning. But My business gets its deliveries after Closing ? The driver of the truck said he does home deliveries and Im last on his list. My Office needs to be on the Commercial truck for Morning delivery not the late residential one . What do we do about this issue, or should i just switch to UPS?
How many times do I have to contact you about FedEx DRIVERS using my drive to turn around in when delivering to my NEIGHBORS.
At 12:38 today, January 15, 2021 a FedEx driver backed up with his BIG Truck and DOUBLE wheels to turn around in my drive.
STOP your drivers from using MY drive when they deliver to people on my street.
I do NOT want them in my drive.
I did NOT order anything.
TURN around in the DRIVE where they are DELIVERING to.
STOP USING MY DRIVE.
I've contacted you about this several times before and it does not do any good.
Do I have to SUE you to get your drives to STOP.
They are on my security cameras.
Paid for and mailed a FedEx Priority Document Envelope from Miami, FL to a residence, near Barajas Airport, in Madrid Spain on 04 Jan 2021. Scheduled delivery on 07 Jan 2021 before 12:00 PM. 07 Jan comes and goes without delivery. FedEx tracking shows the envelope in Paris France. New scheduled delivery 08 Jan 2021 before 12:00PM. 08 Jan 2021 comes and goes with no delivery. 09 Jan 2021 tracking shows envelope in Madrid delivery pending. Customer Service says "envelope hasn't cleared customs at airport!! Sent from Miami with no declared value!! 10 Jan 2021 Tracking shows "pending" delivery. Customer Service advises, "..don't worry "!! 11 Jan 2021 Snowstorm in Madrid. Customer Service advises envelope located at FedEx office at Airport. Can't deliver due storm. 12 Jan 2021 Retired female family member drives to airport to pick up envelope due to urgent need of documents! Treated with absolute unprofessional attitudes by employees. 5 days late. Pathetic.
I received an order delivered by fedex today. While I was gone shopping, the fedex person delivered the packages (2) and placed them on the ground at the foot of my mailbox. Our porch is only about 25-30 feet from the mailbox. Our postal carrier was at our mailbox when we arrived home and she stopped to tell us she didn't place the packages on the ground, that the fedex person left them there.
I am complaining because he could have walked a few short steps to place packages on our porch. Also, anyone driving by could have picked up our packages and taken them away. I don't appreciate this kind of service and I hope it will never happen again. That is not the way to keep clients!
Each time I am waiting for a package from an order I place online and its to be delivered by FedEx I don't receive my packages on time. Today is 1/9/2021 and I was suppose to receive a package today and the driver never delivered it. I waited all day never went outside because I don't work I was looking out my patio door and didn't see a truck except that morning but nothing that evening. Called FedEx in the 7:30pm hour and the first agent hung up rudely, so I had to call back a second time to speak to the second agent. While talking to the second agent I received a text saying an attempt was made but no one was home. I have a witness because again I was on video chat at 6:49pm. Another time is a couple of weeks ago when I ordered from nuts.com and I had a problem with my order being delivered on time. I had wait at least a week after I was suppose d to receive it and then I had to call the company to report that I hadn't received my order. They ended sending me a replacement order and didn't get that on time and ended up cancelling my order all together. There has been other times.
I need to know what to do or who to report FedEx to? This has been an ongoing problem. I have asked on different occasions to have a manager to call and never received a call back. So I would like to move to the next step whatever that is. Don't trust FedEx drivers to do their job. What can be done?
FedX Customer Service sucks.
We've been waiting for a package to arrive by ground at the 9935 Doerr Ln, Schertz, TX 78154 location. Tracking reveled it arrived and was placed on a van at 5:45am on 01/08/2021. When I called that location to ask where it was, they told me that it would sit until tomorrow. When I ask if I could come pick it up, they basically pulled the COVID-19 card on me.
JUST AN EXCUSE...
Why would you let a package sit in a van for over 24hrs. No priority as to which packages delivered forst.
I paid for two day delivery which was suppose to arrive yesterday on January 6th by 8p.m. Then when I checked tracking when the item didn't arrive it updated to be delivered next day by 8p.m which makes it late. Well here I am and no package. When I checked the status it said attempted delivery but guess what I was in the front room ALL day and I have TWO dogs which freak out if even a noise outside my apartment is made. I KNOW they are lying and apparently this is a normal business practice. No slip was left either. I am furious because not only is my package two days late but now I have to take off again and GO pick up my package which I have to schedule off to do so I have no idea when I will be able to pick it up. This is unacceptable, and truly the most frustrating thing, believe me when I say I will NEVER use FedEx again.
I paid for expedited shipping. My package was on a truck 'out for delivery'. Well, they apparently decided not to deliver, because the 7:36pm update has it 'scanned at facility', meaning they take your money but won't deliver. I called, you can't speak to an actual representative because 'they have no further information'. So I'm leaving in the morning for a 3-hour drive to see my cousin for her birthday, with no birthday present thanks to this lousy company. I tried to file a claim on their site, but all it does is crash. How do I get my money back.
Company Name: FEDEX
Product: 6 Jumbo Lump Crabcakes
Category: Delivery Falsification
My order from Angelina's of Maryland via GoldBelly was supposedly delivered to a non-existent address in Cleveland Ohio. The shipper did not require a signature, which was not an option for me as a buyer.
The address was incorrect in that the first digit was listed as a "5" but it should have been "2". It was my fault for transposing the number but:
1) The street, Murray Hill Road Cleveland Ohio, is short and doesn't have any addresses that start with a "5";
2) FedEx states they take no responsibility for packages delivering to residential addresses w/o a signature BUT GIVE NO RECOURSE OR DIRECTION IF THE DRIVE RANDOMLY CHOOSES A DELIVERY ADDRESS;
3) The driver knows my daughter, who is on her route on this short road, so it's unclear why she would not have delivered to her; and
4) I can't file a claim and only the shipper can - I am struggling to get GoldBelly to file a claim on my behalf.
How can resolve this issue? GoldBelly is offering a 50% discount on a re-order but that is NOT fair given FEDEX falsified the delivery authentification.
Any thoughts on how to resolve this? Thanks for helping.
Because fed ex picked my package as a smart post package. They are not able to give me any shipping information. Where it is? When I will get it? I was lied to about where it was twice. It's still not sure when I will get my package. Also because it is a "smart post" package I'm not aloud to complain or ask questions out it. I'm also not aloud to talk to a supervisor because the simple fact that FedEx (not me) has chosen to mark my package as "smart post". Horrible customer service and was hung up on. My original arrival date for my package was supposed to be 01/02/2021 per FedEx. It is now the 4th and still no answers...
I have called 3 times and am always told they've entered the complaint & I will be receiving a call, but am...
On Thursday, 31 Dec 20, I was scheduled to have a package, Tracking Number [protected], delivered. However I had a Doctors Appt at 10 am that day. So before I left I put a note on my door to have it delivered to my Sister In laws residence of 2238 same street about 4 houses down from me so it could be signed for. Upon my return I check tracking and it said the attempt was made at 10:02 that morning. It also referred to the door tag. I checked and no door tag I also checked with my Sister In Law and no door tag or attempt was made. I called customer svc and spoke with a lady their and I was misled and told a door tag is not required to be let with instructions on it for getting the package. This service is totally unacceptable. On my profile it is noted to be delivered after 3:30 pm apparently that is totally disregarded. The instructions I left were to insure delivery on time. This type of service shows a total disregard for the customer and is belittling by giveing false and misleading informationl
I was at the Oak Lawn, IL location today attempting to fax something. The machine I started with malfunctioned, and after completing the fax on a different machine, I attempted to inform an assiciate about the problem with the first machine so no othercustomer would be affected. I did inform one associate (two others were in thearea at the time; I assume they also heard.) One associate acknowledged my concern and said she would be with me shortly. Ten minutes late, I left the store after not one of the three associates moved a muscle to speak with me and determine what I was talking about. You call this service? In which reality is this service? These associates are definitely NIT customer oriented, and are in need of some thorough retraining.
I cannot get my packages delivered anymore fir the last six weeks! They will not even stop my packages at a drop facility. The customer service reps lie each time I call. I almost drove a four hour round trip to the drop facility when my package was not there after the rep in the 1800 number assured me my package was there. It was not there because I called. I asked to talk to a manager and more lies came through. Still no package after opting for several different ways to get this box! I paid $168.00 to have the item shipped. I will never use them again! And unfortunately all the food delivery companies that I use ship with fed ex meaning I have no food now! I live two hours from the nearest food market. I know allot of people have worse situations like no medicine. They should at least hire more drivers or rent extra trucks. That's what UPS does in a bind.
On 12/16/20 I put an order in for fresh lobster from Maine to be delivered on 12/23/20. On 12/22/20 at 4:52pm package was picked up and arrived at Memphis hub on 12/23/20 at 1:51am. DEPARTED Memphis at 6:09pm. Arrived in Newburgh NY at 9:02pm. Sat there until until it was scanned 12/28/20 8:56am in Danbury CT ( about 5 miles from my house). Sitting there since. Fedex called a few days ago after I went on Twitter because of no response from Fedex. Was told a ticket was started and the local office will call me. Never happened.
On 12/30/20, called [protected] and was told there is a delay because of Christmas. Told the arrogant agent that it doesn't take long to deliver a package after a ticket was open. He told me to contact shipper. I told him I want an address to write a complaint. At first he didn't want to give it to me. After pressuring him some more I finally got an address. Airway Blvd, Memphis TN 38116. He told I can probably expect the package on Tuesday, January 5. I have pix from tracker with notes attached. No followup, no phone calls, no emails, no contact from Fedex at all
Fedex won't deliver to me because their local currier has an issue with VETERANS & said it to my face!!!
First off, I'm a NURSE & Combat Veteran that deployed as a Combat Medic/Nurse... who works FULL TIME (on the weekends as double shifts), on the COVID-19 pandemic FRONTLINES!
This is the 10th plus time (I lost count) that FedEx has refused to deliver to my house and or lost my package "in transit" This has been ongoing since March2020. At first I thought it was because I lived on a new street they couldn't find, but my NEXTDOOR NEIGHBORS were and are getting packages from FEDEX Ground EVERY DAY. Then I thought it was because I had one package prior March, a gun/fire SAFE, that FEDEX literally crushed and I had to send it back and file a complaint.
Then I kept getting "Unable to deliver, unable locate address" as I watched the FEDEX GROUND driver literally drive by my house and deliver to my neighbors.
One day I was waiting again for them to re-deliver flooring to me (after they had already lost once and I had to wait two months for item to be back in stock). Same problem. I called to complain. They resent driver out who went to my neighbor's only to deliver a package to them. Then FEDEX drives by, but goes only to my neighbor. I asked FEDEX Ground currier if he had a package for my house (we were about 50ft from each other while I was on the phone). Before even getting into any details on what package I was referring to, he launched into me saying "I don't have your package, the other guy does. Search my truck if you don't believe me".
I asked: Why can't FEDEX seem to find my house but could find all my neighbors?"
His reply: "Our GPS system needs updating. It can't find your address"
Me: But it can find all my neighbors? That's your excuse? Do you know how to use it then?
He yelled: "How about you try working for a living?"
I DO work. FULL TIME double shifts back to back.
Today, Dec 29th, I was informed...AGAIN... by text "Unable to deliver" and my package was just RETURNED to the sender. No hold. No re-delivery attempt... AGAIN. And this time, I called FEDEX Corporate Customer Service who wouldn't even give me a supervisor or manager. She told me they can't send me to a manager, it's their polucy. She then said my only option was to contact shipper as it was already being returned to sender.
I have already filed multiple complaints in person, and by phone. I was told that the local currier (a younger guy) said we had an altercation. When? I asked if he had my package they kept losing and not delivering.
Today, Dec 29th, I was informed...AGAIN... by text "Unable to deliver" and my package was just RETURNED to the sender. No hold. No delivery attempt AGAIN. And FEDEX Corporate wouldn't give me a supervisor or manager. She told me my only option they told me was to contact shipper as it was already being returned to sender.
I have ready filed complaints in person, and by phone. I was told that the local currier (a younger guy) said we had an altercation. When? I asked if he had my package they kept losing and not delivering.
So what options do I have? I can't pick who delivers to me. I have to call an ask...EVERY TIME, just to see who is their currier? Kinda defeats shopping online when I have to call. And if I'm paying shipping, why don't I get to choose who delivers it?
FEDEX doesn't have the right delay my medications; mess around with my packages; nor the right to NOT DELIVER to me because your a VETERAN. Do your job!
Now I totally understand why AMAZON doesn't use FEDEX anymore and started their own delivery service.
I have gotten only two packages from FEDEX express, but not the local FEDEX Ground out of WEST CHESTERFIELD, NH has NOT DELIVERED to me even once.
FIRE the local currier from West Chesterfield, NH that delivers to Jeffrey, Rindge, Swanzey, Keene etc.!!!
Attached shows a message "unable to deliver" today after it was rejected by currier Saturday who never even attempted delivery.
My delivery is abysmally late. I understand, to an extent... holidays plus Covid (though, for the record, the 14 other packages from other carriers all made it on time). This alone, while annoying, is not necessarily an issue. The delivery update message stating: "The delivery of you package has been rescheduled based on your shipment instructions for the carrier", is a bold faced lie. A fraud, even. I never made any such request, and in fact, have silently and patiently waited for my package. Do not assume to pass the buck to me, the customer. You, FedEx, are solely to blame for the delay of this package. According to your own tracking, it has been local to my area for THREE days (soon to be four). When I tried to contact customer service, I was given an automated recording stating: "Due to extenuating circumstances, we cannot connect you to a customer service representative at this time, goodbye", and hung up on. I will be reporting this as mail fraud, and I hope others will do the same when it happens to them. This is unacceptable behavior for a company handling our mail/packages.
This is about the Google Nest Mini order. The FedEx tracking no is [protected].
I got the notification that it is delivered on 4th December 2020. But I never received that. The delivery person has no proof that he placed the package in front of my door. I talked with Google customer support. They confirmed that they sent the product. I have a doubt about FedEx because there is no proof that they dropped the package on my front door.
I tried to call your numbers, but no one is speaking English...
I contact you about the shipment FedEx [protected] from December 8th.
The FedEx promise was about 7-9 days. Since December 8th to now, there is already a total of 16 days and the delivery is planned for December 30th.
My partner (Karine, +[protected]) is in contact with this office since December 16th, but no information is provided and she still not have been delivered.
I would like to know what is the problem!
I am very disappointed with this delay and your poor quality service. I never experienced such a situation with FedEx.
I would like my shipment to be delivered today and I require financial compensation from FedEx for no respect for this 9 days delivery time promised and poor service.
Thanks for your time and attention.
today the fed ex truck pulled up at our house. The girl who has dark skin got out walking up the driveway threw the box in the middle of the driveway. I went to the door and asked her why did she leave the package in the middle of the driveway. She turned to look at me and didn't say a word. She got back in the truck slammed the door and drove away. tracking number [protected].
Nothing was damaged. They did the same thing last week with a Chewie's box but there were damaged food cans from being mishandled. I didn't see who left that one.