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SF Express Customer Service Phone, Email, Contacts

SF Express
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SF Express complaints 75

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P
2:34 am EDT
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SF Express SF6310065130220

The package was statet by amazon.com as out for delivery on 9th april. The same ist stated on your tracking page. There was actually no attempt to deliver the package until 12th april - and of course not on the following thai holidays.

Today I got an update on amazon.com that delivery is expected on 24th april, but on your tracking page I see the statement shipment is returned.

What is the problem and will the package be delivered or not?

Best regards

peter.a.[protected]@gmail.com

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8:12 am EDT
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SF Express Poor delivery service

A parcel was dispatched from Japan on 14 October 2023 at 9.10am and arrived in Singapore at 3.04pm the same day.

Today is 17 October, I check online it shows it is still stuck at Changi Transit Hub! I called up customer service and was assured that it would be delivered by today but as at 8pm I still have not received it. This is not an isolated case. Over the last 2 weeks, I had to call them so that I could get my parcels delivered. The delivery service standard is really very lousy.

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Update by Ilee
Oct 17, 2023 11:11 am EDT

Further to the post I shared earlier, it’s confirmed that as at 10.45pm, 17/10/23, the parcel is still not delivered despite customer service pushed the delivery. How to trust the carrier with such lousy standard. Over the last few weeks, I had called them on many occasions to push for delivery. I have had enough bad experience with this carrier, I will stop buying from any online sellers using this carrier.

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2:58 am EDT

SF Express Parcel late collection & cancel without clarification with customer.

Hello, I would like to make a complaint about my waybill no: SF1376684905180

I would like to send a shipment from Singapore to China. Is company to company. I have completed the waybill before 4pm on last Friday, 11 August 2023, it should be collecting the parcel at the same day before 6pm. However, I do not get any call or response on Friday, until I make a call on the following day, which is Saturdays, 12 August 2023. The customer service help to follow up and said will give me a proper explanation about the delay of this shipment reason on Monday. Today morning around at 9:30am the guys who do the pickup called my colleague said about this parcel cannot be send out and due to my colleague only can speak Chinese. I assist to call him back to this guy to follow up about this parcel. He told me that this parcel is a knife not allowed to send out. I said that I need a proper reason the reason why as I have the selection in the waybill form and the dimension is acceptable. This is a spare part knife not a weapon item. However, I am not aware the guy just cancels my shipment without informing me until I call in to check further at 2pm.

I need a proper explanation how this action been taken as soon as possible.

I have attached pic of my waybill and item pic for refer.

Thank you.

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Is SF Express legit?

SF Express earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SF Express to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, SF Express is known for their high standards and safety. If you're thinking about dealing with SF Express, it's wise to check how they handle complaints.

We found clear and detailed contact information for SF Express. The company provides a physical address, 15 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SF Express has claimed the domain name for sf-express.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Sf-express.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sf-express.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up SF Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While SF Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 75 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to SF Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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B
1:05 am EDT

SF Express Package from HK

Very very bad. SF use another handling service in Indonesia like xysnet and kerry. there were misunderstanding between the two handling service that makes the package cannot go through the custom process. After a while they gave up and decided to stop the custom process without any informatian given to receiver. They decided to refund the money to the sender. My package? left behind, gone. Yes, SF doesn’t appreciate the value of each item to each customer.

Desired outcome: Please appreciate the value of each item to each customer, it’s not all about refund

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8:25 pm EDT
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SF Express Tracking system

Waybill #SF6043395704412

S.F. International stopped tracking this package.

Last entry in the tracking system was “[571] shipment arrive at 571wd distribution center. 571WD - July 10, 10:30 am”

Can you provide me with more information as to where my package is?

I would like to know because the company I purchased it from can’t provide me with any information either

Wayne Hawkes

13 Deer Way

Manalapan NJ 07726

[protected]

[protected]@aol.com

Please reply so I don’t have to contact you again and I will

Trust me

Desired outcome: Package location and delivery date

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I
10:18 pm EDT

SF Express SF6043326060673

Hi my package was out for delivery since March 23 but it never came. I always check my mail and tracked it daily. Until 2wks ago sf customer gave me a usps tracking i called them and they said that they send back the package to the sender. I asked for sf customer center to assist me for some of the sender info as i only had their email and i sent a hundreds of email but no respond. Sf denied to help.me at least rhe sender phone # for me to reimburse my money. Now i will take it to another level i want my money back as I worked hard for it.

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11:09 am EST

SF Express My order hasn't delivered yet, but the tracking info says it is delivered

My order hasn't delivered yet, but the tracking info says it is delivered. And there is no info about who delivered and where they delivered if i get those info i can find my delivery package. How do i know where the package is, and they didn't even call me. And the package is something precious. so please help me with this issue as soon as possible

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1:41 pm EST
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SF Express shipping

ordered some shoes and was shipped through you guys, SF6043285205780, says it was delivered but I never received it. The shoes were suppose to be a Christmas present. I would like for you to find my shoes or reimburse me for what I paid for them.
My email address is [protected]@gmail.com

Desired outcome: either find my package or reimburse me what i paid for the shoes

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J
1:02 pm EST

SF Express SF Express kindling wood splitter

size not as expected and quality poor -
I went to return and the instructions are to mail to China at my cost.
The site has a US address and they lead you to believe they are a USA company.
This is more than the product costs thus making the refund policy is laughable
I will stop ordering from facebook ads - this is my 3rd facebook burn.

Desired outcome: return policy to send items to China is not cost effective

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C
1:03 pm EST

SF Express Circle Of Life-Metal Tree Wall Art

BEWARE OF THIS COMPANY:

Purchased this on 25NOV for $25.99and just received it. TOTALLY SHOCKED at what I received. Look at what THEY say it is, and look at what I received! If it wasn't so pathetic, it would be funny. This thing is not even worth the POSTAGE to mail it!
Circle Of Life-Metal Tree Wall Art
Company's Product Details
• Handmade
• Materials: copper wire, metals, minerals.
• Height: 10 inches
• Width: 10 inches
• Depth: 4 inches
Actual Details:
• Machine made - possibly laser or "cutout"
• Materials-looks like aluminum cutout with NO wires, decals for "minerals, trees, and moon
• Height: 10 inches
• Width: 10 inches
• Depth: 0! inches

Kanny Fu, Project Manager at S.F. Express Corporation
Xiaoxing Zhao, Project Manager at S.F. Express Corporation
2805 W El Segundo Blvd Ste 1
Hawthorne, CA, [protected]
United States
Phone: [protected]

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Update by Christine zzz
Dec 17, 2021 1:04 pm EST

FYI The first 4 images are what i received. The last 2 is what they advertised.

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C
3:01 pm EDT

SF Express None delivered package

My order (SF6043231993173) was placed back in August 2021 with 15day delivery. Yet I'm still waiting. I've left messages with SF express. the tracking info posted was false as it indicates delivered at my door Aug 28th. I happened to be home that Saturday. Three emails Two phone calls later. No reply back. No delivered package. No good delivery service.
**If delivered at my door… then there's no problem to identifying who was working on Saturday Aug. 28, 2021 around 2-3pm.

Desired outcome: I just want my order that I paid for, undamaged of course.

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S
5:06 am EDT

SF Express False tracking information

Tracking number: SF1088864379581

This package was supposed to be delivered to my address in Parma Ohio when SF express had UPS sign for this package to deliver it to me, UPS delivered it to the wrong city. They delivered it to Cleveland, Ohio and they had the driver release it and so never got any signature from me.

Yet the seller EVERYTHINGWUSHU from EBAY posted SF Tracking information claiming the item was delivered and signed for.
I need you to provide me with any proof you have that this item was sent to UPS and to confirm that UPS sent it to Cleveland not Parma. Please send this proof to my email [protected]@hotmail.com

Desired outcome: I am trying to appeal an EBAY decision and get a refund for an item I never received. It was delivered to the wrong city by UPS

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11:47 pm EDT
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SF Express Delivery

My tracking number is SF6042269582194
Saying it was delivered on the 16th July
It was not delivered all parcels are delivered to the office . I live in a complex it was not left at my door .
I have been trying to find a phone number for sf express at Redbank plains in Brisbane Qld can you find out information about the delivery and where they left it . Regards Ruth Edwards
My phone number [protected]
The only reason I know about this as PayPal told me I didn't receive any emails from sf express about the upcoming delivery

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8:31 am EST
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SF Express A pair of shoes that were advertised as Birkenstock brand they were a cheap knock off and clearly not a size 7

I did not get the product I ordered I want to return these shoes and get my money back. It was a Bait and switch. I saw an ad on Facebook that advertised discounted Birkenstocks. Not what I received. I got a cheap knock off and we're not the rite size! So I just want to to return these shoes and get my money back.

Desired outcome: Refund

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M
10:53 pm EDT

SF Express Poor delivery quality

Order was made and delivery guy came while I was out. Called upon delivery and was instructed to leave in between the door and gate. Came home but parcel was missing.

Contacted rider to double check and he affirmed of taking photo of delivery, but said that photo is sent to SF. When requested to see the photo, he repeated the similar. Fair enough, prolly company policy.

Followed up with SF where customer service was reliable. Quick to assist with sending the photo to me via email and guess what, delivered to wrong floor. Photo taken by delivery did not show the floor number. Went on a vertical search and parcel was retrieved intact, trustable neighbour.

Correct address was pasted nicely on packaging. Block number and unit was also written with marker, but wrong floor and unit number. Correct unit is an odd number but marker written is an even number.

1) Marker writer: cock eye.
2) Delivery guy: cock eye & fking lazy. Definitely no even numbered unit along my corridor, did not double confirm when calling, randomly choosing a unit he likes to dump the parcel. Fked up.

I just cannot give the benefit of doubt for such situations. We all have our jobs to do where most of the time is always a busy one, dont we? Do it with your brain intact please.

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11:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SF Express A employee who is working in standard expression.

The employees name Nazma Begum. She is really rude, irresponsible to the customer.

Desired outcome: Punishment for behavior & irresponsibility.

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1:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SF Express Parcel was lost

The delivery arrived at 16 March, but the delivery man didn't inform me and he put the parcel outside the building without message or call. I didn't notice the parcel until I checked online in the evening of 17 March, showing it was already delivered. However, it was lost. I checked everywhere, it was indeed lost. How could I know about it if there was no message? It's not responsible for him to do this. I'm a student, it's hard for us to make the parcel back. I have tried to contact campus security, but they said it was difficult to find it back. I would like to claim compensation for it. Because of no message, the parcel was outside for a long time, which caused the loss.

Desired outcome: Compensation for the parcel (SGD60.01)

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A
11:21 am EST

SF Express remote controlled height adjustable christmas tree

my husband ordered the said item above through facebook advert by a company called [protected]@gmail.com on the 20/12/2020 he paid with paypal . The dispute is that paypal says the item was delivered i can assure you it has not. We have a security camera facing our front garden that leads to our front door the tracking number is sf6043071866553 for 20 BRAMLEY
DRIVE CRANBROOK KENT ENGLAND TN17 3BE. We bought this for our own personal home use the transaction code i d is 5TP842837L10147X we paid $35.98usd which in english money it comes to £27.82 to which was taken from my husbands bank account on 22/12/2020 my husbands account shows a online store code of 4029357733HK . Paypal has informed us to now contact you about this matter as they are not being very helpful & they know longer wish to deal with this matter, As far as they are concerned the item has been delivered to which it has not been delivered to us so where did your delivery driver deliver the parcel too then the reciept & bank details are on his mobile phone

Desired outcome: for you to investigate where my parcel got delivered too & replace the item or refund my husbands money back please

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M
9:30 pm EST
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SF Express Can't provide evidence that the goods be returned to sender

The goods have not been delivered and SF express can't provide evidence from the sender as the goods have been returned

The signature presented as "fraud" and the signature from the sender to prove the goods have been returned.

I made numerous calls to the SF customer service and promised someone will call me, but never received any calls

See the attached

Desired outcome: Pay the re-delivery charges as I have fully paid at first

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10:36 am EST
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SF Express Received a product, that I didn't order.

On either Tues, Dec. 22nd or Wed. Dec 23rd, I received a package from 95338 www.sf-express.com. The pkg. contained 2 prs. of slippers. I have never heard of this company, and place an order with them. It came USPS tracking # [protected] 0652 91. I would like a return label and a refund, for which I never approved for money taken out of my account!

Desired outcome: My refund and return label!

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Overview of SF Express complaint handling

SF Express reviews first appeared on Complaints Board on Feb 18, 2012. The latest review SF6310065130220 was posted on Apr 17, 2024. SF Express has an average consumer rating of 1 stars from 75 reviews. SF Express has resolved 0 complaints.
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  1. SF Express contacts

  2. SF Express phone numbers
    95338
    95338
    Click up if you have successfully reached SF Express by calling 95338 phone number 2 2 users reported that they have successfully reached SF Express by calling 95338 phone number Click down if you have unsuccessfully reached SF Express by calling 95338 phone number 2 2 users reported that they have UNsuccessfully reached SF Express by calling 95338 phone number
    China
    120 683 683
    120 683 683
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    Japan
    1800 183 331
    1800 183 331
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    Malaysia
    8800 505 6318
    8800 505 6318
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    100%
    Confidence score
    Russia
    +1 (800) 311-1111
    +1 (800) 311-1111
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    Singapore
    803 931 111
    803 931 111
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    100%
    Confidence score
    South Korea
    800 088 830
    800 088 830
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    100%
    Confidence score
    Taiwan
    +1 (855) 901-1133
    +1 (855) 901-1133
    Click up if you have successfully reached SF Express by calling +1 (855) 901-1133 phone number 0 0 users reported that they have successfully reached SF Express by calling +1 (855) 901-1133 phone number Click down if you have unsuccessfully reached SF Express by calling +1 (855) 901-1133 phone number 0 0 users reported that they have UNsuccessfully reached SF Express by calling +1 (855) 901-1133 phone number
    United States
    +852 27 300 273
    +852 27 300 273
    Click up if you have successfully reached SF Express by calling +852 27 300 273 phone number 2 2 users reported that they have successfully reached SF Express by calling +852 27 300 273 phone number Click down if you have unsuccessfully reached SF Express by calling +852 27 300 273 phone number 10 10 users reported that they have UNsuccessfully reached SF Express by calling +852 27 300 273 phone number
    Hong Kong
    +81 366 853 303
    +81 366 853 303
    Click up if you have successfully reached SF Express by calling +81 366 853 303 phone number 1 1 users reported that they have successfully reached SF Express by calling +81 366 853 303 phone number Click down if you have unsuccessfully reached SF Express by calling +81 366 853 303 phone number 0 0 users reported that they have UNsuccessfully reached SF Express by calling +81 366 853 303 phone number
    100%
    Confidence score
    Japan
    +853 28 737 373
    +853 28 737 373
    Click up if you have successfully reached SF Express by calling +853 28 737 373 phone number 1 1 users reported that they have successfully reached SF Express by calling +853 28 737 373 phone number Click down if you have unsuccessfully reached SF Express by calling +853 28 737 373 phone number 0 0 users reported that they have UNsuccessfully reached SF Express by calling +853 28 737 373 phone number
    100%
    Confidence score
    Macau
    +60 376 296 331
    +60 376 296 331
    Click up if you have successfully reached SF Express by calling +60 376 296 331 phone number 2 2 users reported that they have successfully reached SF Express by calling +60 376 296 331 phone number Click down if you have unsuccessfully reached SF Express by calling +60 376 296 331 phone number 1 1 users reported that they have UNsuccessfully reached SF Express by calling +60 376 296 331 phone number
    33%
    Confidence score
    Malaysia
    +65 66 030 630
    +65 66 030 630
    Click up if you have successfully reached SF Express by calling +65 66 030 630 phone number 1 1 users reported that they have successfully reached SF Express by calling +65 66 030 630 phone number Click down if you have unsuccessfully reached SF Express by calling +65 66 030 630 phone number 5 5 users reported that they have UNsuccessfully reached SF Express by calling +65 66 030 630 phone number
    Singapore
    +82 25 723 339
    +82 25 723 339
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    100%
    Confidence score
    South Korea
    +886 221 926 063
    +886 221 926 063
    Click up if you have successfully reached SF Express by calling +886 221 926 063 phone number 1 1 users reported that they have successfully reached SF Express by calling +886 221 926 063 phone number Click down if you have unsuccessfully reached SF Express by calling +886 221 926 063 phone number 1 1 users reported that they have UNsuccessfully reached SF Express by calling +886 221 926 063 phone number
    Taiwan
    More phone numbers
  3. SF Express emails
  4. SF Express address
    2/F Wanji Business Building, WanJi Business Building, Xinzhou 11th Avenue, FuTian, Shenzhen, 518048, China
  5. SF Express social media
SF Express Category
SF Express is ranked 4 among 88 companies in the Shipping and Logistics category

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