Poor customer service
Dear Sir/Ms. Please correct the attitude of your staff. Was served by Ms. Kamelia 54-06 31st. Avenue Woodside, NY 11377 Blurting "[censored]!"in front of a customer. After the shield accidentally fall off due heavy bag of merchandise. Frequent customer to this location. We need happy staff working @ your pharmacy! We would appreciate if she said in a nice way.
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I have high blood pressure that requires medication management to prevent a stroke. Two months in a row, my medication was not ready in a timely manner. This month, my medication was ordered on 11-18-2020 by my physician's office. The "promise time" was 11-19-2020 at 0842. I arrived today 11-19-2020 at 312 pm at the drive thru to pick it up. I waited in...
Read full review of CVS and 1 commentPharmacy
My prescriptions keep falling through the cracks, randomly stop being delivered, get wrong refills dates on them and nobody at the store where I live ever has an explanation. Something very wrong is going on with CVS, its management, or computer systems. I've been in line behind others who are having the same problems. This is an ongoing problem.
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My parent recently visited cvs pharmacy at baldwin park (address below) They were buying vitamin items but one of the cashier or front ends was very rude and impatient, irritated that my parents didn't know how to apple to the cvs card. She didn't help them or even tried to explain how to do it, so the front-end associate was unhelpful, rude and very bad...
Read full review of CVSPrepaid debit card that was never activated!
On 11/11/20, went into CVS - Victory Boulevard - Staten Island to purchase a prepaid debit card for $250.00. I followed the instructions on the screen, paid in cash and even rounded up for an Alzheimer donation for a total of $256.00. The machine had difficulty and a cashier had to swipe his override card several times. At the end of the transaction - no...
Read full review of CVSPharmacist lied and screwed me out of my months medication.
My husband had gone in to fill a prescription for his monthly medication. They needed a prior auth so they gave a 3 day supply until that went through. Then when he goes to get the rest, and they inform him they charged the insurance so now he can't get the rest of his medication for the month! Your company is awful! Every month. Horrible employees
Read full review of CVSUnethical behavior
To CVS: REF: CVS Remerch 7/CVS TNL External Pain Pure Enrichment New Item Test I am Merchandiser (Current Employee) with SPAR on Wednesday November 11, 2020 I arrived at store number 169 to complete contract assignment I reported to Manager Sharon I politely inform Ms. Sharon the New Item Test that would be done in the store as result she became the...
Read full review of CVSPharmacy at store # 5687
My family and I have been treated rudely 3 different times in the pharmacy. Ariana, in particular, needs some training in customer service. We've been sent away until the prescriptions were supposedly ready. However, when we return, we learn that they aren't in fact ready. We have been huffed at, eyes rolled at, told there was no such person, and in general, made to feel like we are idiots. I have transferred my prescriptions to another pharmacy and will hopefully be treated like a human.
Oxycodone hcl 10 mg tablet
I went to CVS pharmacy, 6202 U.S hwy 41N, Apollo Beach, Fl, store #3520, at around 10:15 Sunday, Nov.8th., with a prescription for 90 pills. I picked up the prescription and when I got home I counted the pills, as I always do, and found there were 2 short of 90. I drove back to the store and confronted the pharmacy manager, who was the one who filled the...
Read full review of CVSUnanswered phone calls
I have called store #3673, 2497 S. Woodland Blvd, Deland, FL numerous times over the last two weeks to get a prescription filled or to ask a question about my husband prescriptions. They have yet to answer the phone. I've been on hold up to 30 mins. at a time. No matter when I call, morning, night, weekday, they have not picked up. I have to drive to the pharmacy for an answer. This is NOT customer service.
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I gave the pharmacy my insurance card 6 months ago. Then about a month ago when I asked for the total amount I owed they stated $56.00. I tried to stay cool and I asked are you aware that I have insurance with regence blue shield... They said that yes and that was the amount your insurance company quoted us. I stated will you please review on your record...
Read full review of CVSprescription syringes
I need syringes to self-administer meds. I visited my doctor for instruction in how to do it and was instructed to use a certain type of needle. CVS has that prescription but is out of the proper needle. I have been there three times. Last night they finally told me that the needles were on backorder with no known time of delivery to the pharmacy. The tech suggested that I go to another pharmacy to find the needles. I have never seen the prescription, so I don't even know what to ask for. It would seem reasonable for CVS to find the proper needle . Telling me to look for the needles at another pharmacy is outrageous treatment of a client. I have been using this store for fifteen years. Does anyone in that organization care about their client?
Store #7092
David M. Halbert
10/13/43
Employee wearing provocative mask
My visit to this pharmacy was to pick up a prescription on 11/02/20. While at the pharmacy counter I noticed one of the pharmacy employees' wearing a protective mask with the phrase: "black not blind" printed on it. I am not interested in being subjected to a racial narrative while shopping at cvs. The workplace is not a good place to advertise a personal or political Opinion, especially a very controversial one. Thank you...
Read full review of CVSPhone calls
I have heard several people complain about not being able to get thru to CVS in Somerset, KY. I work in a dr's office, and understand how busy they are, but seriously? I waited on hold for an hour today to check to see if my medication was ready for pickup. Guess I waited so long that the phone automatically disconnected after an hour. I was very...
Read full review of CVSOpioid script. Workers comp.
DR sent script in on fri oct 30. I called to make sure they had my BIN#. They said they need it. I had to call riteaid to get all the info. Then called back cvs and was told they didn't need it they were all set. I was told to P/U sat 10-31. OK. Got a call sat that script was ready. I go there on 10-31 and was told I had to pay. That they didn't get ins co approval. 11-1 received call that script was ready. I called and they said all fixed and ready! OK went on 11-2 to P/U script. was told I had to pay that they didn't get ins co approval.
Now this is pain meds for a back injury that I am out of meds!. I called WC this PM 11-2 and was told CVS didn't even send for approval till 10-31 in the PM. So all my phone calls and trips to pharmacy were for nothing. I am 66 on a ton of meds. I was a riteaid client for YEARS! Now I think this is WRONG!
Testing for covid 19
Hello
Was suppose to be leaving for Hawaii today. Went by the rules sent to me from the state of Hawaii. Get a test from these locations 72 hours ahead of your flight, CVS was listed.
Filled out all information selecting going to Hawaii. Touch test Friday 30th 10 am. Never received tested back and had to called our family vacation. After 2 hours and two transfers I got to billing. I was told by the young man I would receive it in 72 hours. I stated we were told we could not board the plane without this. I told him it would be 72 hours in ten minutes and everything was cancelled. He stated I should have read the small print. So if you are tied to Hawaii to process these tests why haven't I still received my results at this time. I will be listing this on all my media sites until I get a refund or response.
Dan Weaver
My account has been deleted in your system
I have been a CVS customer for 20 years or more. I was visiting your store on average 2 times per week. I have recently started to purchase my prescriptions from CVS as well. Through 11/1/2020 I received e-mails from CVS on a daily basis. On 11/1/2020 I visited your store. I went to the register with an approximate $55.00 purchase. I had in hand $11.00 of...
Read full review of CVSCustomer service.
Waited on the phone for 30 minutes to speak with a pharmacist.
Website does not help either. It is not descriptive enough to know if I am receiving my script or not. I receive medicines I am not out of. It is all over the place as far as bad customer service. Jeopardizing my health by incompetence, and not hiring enough people to handle customers. This has been going on far before Covid-19, so this is not an excuse you can you.
Pharmacy
I called in the morning to check if they had my prescription ready. A lady told me it will be ready in an hour. It was 9:30 AM. I came around 12:00 PM at lunch to pick it up and they are telling me their system is down you have to pay cash. I finally was able to get 80 dollars and got 10 dollars change back. I asked for a receipt and they refused to give me...
Read full review of CVSManager service
While shopping there today wednesday 10/28/2020. I had asked the girl tiffany about free batteries, that were a free item for me. Then jennifer said I might be able to look for you. As jennifer came back with a different brand, tiffany was very, very rude saying in a nasty way, I told her already that we didn't have the brand that we are giving away free. I know she had told me, but jennifer was double checking and had went out of her way to help me. You would think that tiffany being a manager would have done that and be a little more polite. We spend quite a bit of money at this location and do a lot I mean a lot of prescriptions at this store. The pharmacy people are absolutely the best. So are all of your other employees. But tiffany needs some more training.
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