CVS
reviews and complaints

Waited on the phone for 30 minutes to speak with a pharmacist.
Website does not help either. It is not descriptive enough to know if I am receiving my script or not. I receive medicines I am not out of. It is all over the place as far as bad customer service. Jeopardizing my health by incompetence, and not hiring enough people to handle customers. This has been going on far before Covid-19, so this is not an excuse you can you.

While shopping there today wednesday 10/28/2020. I had asked the girl tiffany about free batteries, that were a free item for me. Then jennifer said I might be able to look for you. As jennifer came back with a different brand, tiffany was very, very rude saying in a nasty way, I told her already that we didn't have the brand that we are giving away free. I know she had told me, but jennifer was double checking and had went out of her way to help me. You would think that tiffany being a manager would have done that and be a little more polite. We spend quite a bit of money at this location and do a lot I mean a lot of prescriptions at this store. The pharmacy people are absolutely the best. So are all of your other employees. But tiffany needs some more training.

I got 1 bottle of butorphanol and it's a 2 bottle prescription. They said they would put a rush order in. This was 9/5/20. I just called today 10/23/20 and they said the pharmacy they get it from was out. I got a new script from my doctor and had it sent to Walgreens. Received the prescription and a refill from the same company cvs deals with! I need help.

Run and run fast
Run and run fast. If you are considering doing a rapid covid test here. Don't. It is unsafe, they are popping people in every 15 minutes to test, the test alone takes 13 minutes. So if you think they are properly sanitizing between clients, there is no way. Only one person in the room doing the entire process, of calling you, you testing yourself, then she runs results, then calls you back, results aren't in before next person comes in. Ppe are not changed between clients unless they tested positive, which they won't know until you already walked in the door and sat down. They are going to increase the spread not prevent it. Greedy greedy greedy to bill your insurance company hundreds of dollars. If you walk in and get a 2 day test done, you get 30 minutes of their time. This is enough time to properly test you and decontaminate the area before next person comes in. How crazy is that? I guess there is no one to enforce standards when there are none.

I scheduled a visit today with your telehealth. I was charged. I made the appointment online. I downloaded the app on my cell. I clicked on the link for my appointment and it didn't work. The pa called and said she would call me back and did not. I called your cs department and waited for 25 minutes, got no help and then, your csr hung up on me. I want my money back immediately.

I want to hear from someone ASAP.

Franchezka Cuza
[protected]@gmail.com
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I am extremely concerned that the safety of consumers is threatened due to the extreme pressure placed on pharmacists created by poorly staffed pharmacies in order to maintain high profits for the chain. It is also that stress that goes home to their families that is also consuming many pharmacists. The demand and expectation of the chain for pharmacists who have no sales training to sell services and products while simultaneously filling prescriptions and multi-task with little staff assistance and often no staff assistance at all is devastating. The stress is monumental because it is brought home where the rest of the family also has to endure the stress of coping with that person who is shattered emotionally due to the stress created at work to not harm anyone by making a mistake when filling a prescription and to make their daily metric goals. Pharmacists are paid well and their families rely on that income so the pharmacists feel a huge burden on their shoulders to put up with those terrible situations at work so they can take care of their families. They are threatened with being fired for not making their daily sales calls goals, extra add-on sales like vaccinations and potentially mis-filling prescriptions. The biggest factor in creating the high stress is in cutting back the amount of payroll by not providing enough pharmacy technicians to do the work that needs to be done thoroughly. In other words, the pharmacist is doing all the other tasks that normally technicians would have done plus also filling prescriptions as well as making forced sales calls to current and ex-patients under their care. Family life suffers at home as a result of the stress induced by those working conditions. Patient care is compromised as prescriptions need to be filled at a certain pace but also need to be multi-tasking basic store practices/operations as well as actively selling vaccinations to make all these "metric" goals. Help! Isn't there something that can be done about this? Complaining to the HR department as observed has always led to the pharmacist being fired not long after the complaint was filed for "some" reason or another, so most pharmacists won't complain, at least not until they find a new place to work. Will it take one death or several caused by a pharmacist mis-filled prescription or a major law suit filed by a single or even group of pharmacists (class action) to enable CVS to open their eyes to the greed they have allowed to over rule their ability to run a safe place to work for their employees and their consumers to shop?