While at CVS this evening I witnessed a lovely young lady named Hannah working very hard trying to help someone. One customer with zero patience insisted she be helped right away. Hannah's manager called her over after the situation diffused and I could tell that instead of lifting Hannah's spirits, she reprimanded her. Let's not forget all the great things these employees are doing for one young, can't keep her mouth shut, thinks she's entitled to royal treatment, nasty Staten Island princess. And as far as the manager on duty, someone needs to remind her that a compliment goes a long way. Let's see how she would feel if she was reprimanded the same way she was to Hannah.