Wait time in drive thru
I went to the drive through at CVS on Highland/Lee Drive in Baton Rouge LA to pick up one prescription that was ready. I went in the Lane showing full service and not drop off only. I had to wait 58 minutes in line for that medication! When I wanted to leave the line after 30 minutes I could not do so because I was trapped in with other vehicles behind me...
Pharmacy
I've been using CVS Pharmacy at 3710 main st Bridgeport, CT for as long as I can remember and there has never been an issue. It's been a few months now where they have not been answering the phone. It rings and rings for over an hour. My family and friends are all having the same problem. I even called around 1:00 am and they still didn't answer the phone. Something needs to be done to fix this issue.
Read full complaint and 1 commentCustomer service
I was shopping at your 103 Jesse Jewell Pky, Gainesville, Georgia 30501 store on 12/22/1020. I was waiting in line and observing the Covid distancing squares on the floor. When the person in front of me at the register left I stepped up to the check out register. There were three teenagers or young people behind me who came up close behind me - way ahead of...
Read full complaintPharmacist being unethical
Good afternoon, I am a customer at one of your CVS in Amarillo, Texas. There is a Pharmacist that I am friends with on Facebook, He is a young pharmacist out of school maybe a year or two. I feel that his social media post could damage the view of customers that come to your pharmacy if they are friends with him. Also social media is so easy to Share info...
Read full complaintSame day photo order/could not reach anyone over the phone
I placed an order for same day photo product and it has been a terrible experience. My order information is below.
12/19/2020 11x14 Canvas Prints In process tracking info n/a [protected]
When I initially placed the order online for same day pick-up, I received an email saying I would receive another confirmation order when it was ready to be picked up. I never received that email and so I tried calling the CVS on 19th and Oregon in Philadelphia 3 times over the span of 20 minutes without reaching anyone. I then went over to the store to find out that the canvas printer was out of order. No one called me to tell me the issue, and I had to go out of my way to find out in the store. The person at the cashier acted as though it wasn't her fault and couldn't help me because the printer was broken. I then spoke with the manager who said that it's a new service and someone would call me the next day for an update on my order.
I received a call today from a nice gentleman, Mike, who provided me another update that the canvas printer still was not working. He said if I decided to purchase at another store to call them and let them know. I ordered the canvas at a different store, but the 40% off coupon code was expired. I purchased anyway because I wanted the order to go through in time. When I called the 19th and Oregon store again, I had to call 5 different times before I finally reached Mike on the phone again. I told him that I was able to order from a different cvs and asked him to cancel my order. I then asked if I could be reimbursed for the order and he said since it was an online order, I needed to call a different number 1-800 shop CVS. I called that number and they were closed.
I understand technological issues, I understand that printers break and need to be serviced. I don't understand why I wasn't initially called to be told that my order would be delayed, I don't understand why I had to call that location multiple times and have the phone ringing for over 5 minutes without someone answering. I don't understand why I couldn't be given a refund for my order over the phone if I purchase online since it's being picked up at a specific store location. There were many issues with this order that build my frustration. I don't know what can be done for me, but hopefully this helps others not have the same experience I did.
Incident # S2354970
I was promised resolution, over a month ago and I have heard nothing about my complaint from November 23, 2020. I have contacted you multiple times and 2 incident reports have been documented by CVS complaint representatives. If I do not hear from you by December 23rd, I will take action and I do have legal representation prepared to file a suit against...
Read full complaintPharmacy/store closed can't transfer
I live in Bethlehem Pa my CVS on Catasaqua rd.. Bethlehem PA 18018. Your store for more than 24 hours now has been closed because they say that their system is down. Although there is no one there fixing anything. I could go to the other CVS in town but your store has this ridiculous rule about transferring narcotics. So I am without my medication for 2...
Read full complaintStore experience
I called on Monday, December 14, 2020 at 4:00 pm about bad store experience I had in the 403 Atlanta Avenue Freeport, NY location. I didn't get a called by from the store manager or district manager. This is very poor coming from CVS company. I don't feel safe in the location! The front of the store by the registers are not six feet for social distancing...
Read full complaint and 1 commentRolla Missouri
I made an appointment online for my Corona Test last Friday at 2:40, since it was my first Time at CVS, I called the Store and spoke to the Pharmacist, asked him where the Store was located, since I was not sure, I was told across Hardy, therefore I went o Hardy but no CVS was found, I had to call a local Car Rental Company to get told where the Store is located, As I went in the Store I was that the Test was done through the Driveway, why they could not tell me this when I called. As I came up on the Drive Up Window, the you girl was very unprofessional , first I was told I had to perform my own test, twice I asked the Girl to speak slower, however she just continued to rattle the instruction off, as I was to do the Test she walked away from the Window, I did not know what to do put it first in the throat, then in the mouth did not know if I should take the swab in the solution first or not, Finally I placed it in the Box, To day I received a message to check the result, the Link only gave me a number to call, 2 hrs I was on hold and nothing happen, called the store they could not access the result, check my Email nothing there either. Is CVS playing with it Customer, I am a Tricare Prime Customer, I will inform the Department of Defense about this matter, and others also, perhaps we get better treated at Walgreens. I would like to have my result sent to my Email, Thank you
Pharmacy unethical behavior
Pharmacy manager consistently changes the prescription from what the doctor has ordered to what he (the manager) decides is best for the customer in his own opinion. Example being: Albuterol Sulfate Inhalation Solution 0.083% 2.5mg/3ml. My prescription is dosed at qty 75. Each time I get my prescription I'm only receiving 25. The manager insists that the...
Read full complaintPharmacy
they mailed my medicine on the 8th it never areived and they do nothing. I called 13 toimes and 2 complaints with post office and 1 complaint with customer service. Nothing . Im pissed off and return t rite aid https://www.cvs.com/store-locator/cvs-pharmacy-address/1+Sangertown+Sq+Ste+3-New+Hartford-NY-13413/storeid=16824?WT.mc_id=LS_BING_16824 CVS...
Read full complaintDisinfectant spray
I am a retired senior, military retired disabled vet. I have a hard moving around so I get very upset when as many times that I frequent your stores at 3127 macon rd and 4561 river rd, columbus, georgia I ask for disinfectant spray and am always told a barrage of answers (we are out, none came in, you have to come early after the trucks come in etc.) I don't why you never have any because I believe you do, it is being saved for friends or employees, whatever. I only know this I have been using your stores for many years and can not get anyone to set a can or some cans aside for me. I would appreciate any help that you can give me. I talk to friends at the senior center on fort benning and they have the problems too. I know the stuff gets shipped because I wrote a letter to clorox and lysol and was told that there is plenty out there. So where is it? George aiken, 5113 morris ave. Columbus, ga. [protected]
Pharmacy department
The is a pharmacist at the Nashville Indiana store named Brenden (or Brendan?) who constantly refuses to fill prescriptions for any opiates for the town. He and some of the others have taken it upon themselves to decide what medications people can and can't get. In my case, it was a prescription a dentist gave me after yanking out the large molar on the...
Read full complaintPharmacy staff
I work at a doctor's office and within the last 2 days have called the CVS on Robb Drive in Reno 4 times and spoke with 3 different staff members (Dawn, Jesse & Tiffany) all which have had attitudes and made comments such as "well were busy so it will get done when it gets done" from Dawn & "we have 560 prescriptions right now so I have to go" from Jesse. I...
Read full complaintTheft regarding purse
My complaint is in regards to an orchestrated theft on Wednesday December 16, 2020 at 520 South State Chicago, Illinois [protected] at 10:06am. I arrived at CVS around 9:52AM; however upon prior to entering the store I notice a tall black male entering as well. I then proceeded into the store and requested if I could place my bags due to the policies in...
Read full complaintUnethical behaviour
Ohio is under seige by our corrupt Governor... Dewine put out a mandate and is using the BWC to harass these business by threatening to shut them down if they allow people into stores/businesses without them. I was at the CVS Pharmacy today (Dec. 14th) in Delaware, Ohio. Upon entering, I saw a sign that says that wearing a mask is the law... which, it i...
Changes to my medication
I have received a notice in the mail that my Amitiza will no longer be covered by CVS and they are switching me to Linzess. This is totally unfair when I have been doing well for the last 8 years on Amitiza. I underwent a major surgery due to severe constipation leading to a prolapsed uterus, rectum and bladder. With the help of Amitiza my bowel movements have been normal.
Read full complaintPharmacist discrimination
This complaint is being entered against pharmacist Doug who was on shift December 13th at 2:45am. The absolute and aberrant discrimination against individuals who are prescribed certain medications is so prevalent within cvs it is a disgrace. The pharmacists on shift, whose name tag showed doug, not only refused to fill my prescription which I received...
Read full complaintPharmacy
12-11-2020 On 12-10-2020 I was in your Ottawa Illinois store to pick up a prescription, I had a question about when another of my prescriptions would be ready to refill and since I was in the store I asked the pharmacist on duty. After some confusion on his part he replied it would be ready to fill on 12-11-2020. I received a text on 12-10-2020 @ 1:39 pm...
Read full complaintDo not know?
My name is Irene Howard, For the last 3 to 4 months you have been going into my bank account taking 5 dollars out. I have only received my meds one time in the mail. When I called to get them they told me it would be 3 to 4 days before I would receive them I in turn went and picked them up. I need you to stop taking the money out of my checking account now. Name is Irene Howard 5320 Joshua Trail, Dayton, Ohio. My bank is Wright Patterson credit Union, Stop
Most discussed CVS complaints
Cashier womanRecent comments about CVS company
Cashier woman
Sciegen Pharmaceuticals
3 reviews
Accredo Health Group
178 reviews
Express Scripts
201 reviews
The Canadian Pharmacy
55 reviews
Medlife International
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!