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Pharmacy service
I went to the store in East Palatka Florida on Aug 8th to get a prescription filled and could not even get anyone to wait on the counter. Stood there and the people working there just ignored me. I left and stopped at the store in town on Rt. 19. Store 4422. Was waited on right away and dropped the prescription off there in a matter of minutes. I went back to pick it up about an hour later and the service was excellent..was helped by a young lady name Danielle and told her about the store in East Palatka and she said there was a lot of complaints about that store and people had to come there. I thought you should know about this and if I use your store I will have to drive about 15 more miles on way to get there. I will look to find better service at Walmart of Walgreens. My name is Sally Johnson and email is [protected]@gmail.com. Thank you.
Pharmacy answering the phone
I called the store in Rocky Mount, N.C. today at 3pm. After waiting over an hour I finally got in my car with phone still holding on for an answer and drove to the store. When I got there, I asked why no one would answer the phone. By this time one hour and 45 minutes had gone by. I was told by a tech. in not so nice a tone that they were busy. This is not...
Read full review of CVSMedication showing in stock at multiple locations, where they don't actually have any
My regular medication is not being ordered and filled on time, because cvs records show they have the medication in stock, when they actually don't. Can you please explain why there would be a discrepancy between what the inventory system says they have in stock and what they actually have in stock? Last month, they called 2 other local cvs locations which showed they had the medicine in stock and they also did not have any. This problem happens every month. Aren't they audited?
Test results
I was tested on July 20, 2020 at CVS, High Street, Portsmouth, VA. To date (8/6/20) I have not received my results. I understand that lab results are taking a long time to come back, however, maybe the location should not be taking as many appointments if the lab cannot handle the testing results. 17 days is a bit excessive.
Read full review of CVSCovid testing
I was tested at 11:40 AM on 7/15 at 6500 Old St Augustine Rd, Jacksonville FL 32257 for COVID 19. No results, even though I activated my chart on 7/15. When I made the apt. I was told results would be 3-5 days on the web. When I activated My Chart it was 6-10 days. Lo and behold, it has been a full 21 days and still no results. A lady was going to send a...
Read full review of CVSStore personnel
Was spoken to condescendingly by an employee who answered the phone after an unreasonably long wait. I am compelled to take my business elsewhere. If your employees can speak to customers who bring there business to your organization with such disregard they shouldn't be dealing with the public! The real issue was that I tried to kindly respond to his nasty...
Read full review of CVSCovid 19 test results
on July 14th and July 15th a co-worker and I were tested in CVS Minute Clinic Winnsboro. SC. Today August 1st No results. This is absolutely Malpractice, and a great example of why the pandemic can't be controlled. My co worker was retested at a hospital and received his results in 72 hrs. I have not been retested and weare PPE. I have no symptoms now why...
Carepass
I contacted cvs immediately when I realized that it wasn't a not free as the cashier had informed me. I was informed after several attempts to cancel that I was all set. Unfortunately I was now charged for two months. Once again I could not get any satisfaction. Now I've had to cancel my debit account, in order to stop CVS from taking anymore of my money. Don't signup for CVS Carepass. Save your money!
Safe service
Location: 1725 W Central Ave, Delaware, OH 43015 They have set up to administer Covid testing, an noble act. But, lets do this safe. I waited 45 min to pick up heart medication. I found out the reason I was waiting in line so long was because I was behind people getting tested for COVID> Why would you not set up another line in the parameter or something...
Read full review of CVSPrescription delivery
I am very unhappy with a recent transaction- order #[protected]. My prescription was delivered to the wrong address. Neither customer service nor the pharmacy has resolved the issue or offered a solution. I paid $50 out of pocket for this prescription and will need either a replacement or a refund. The home that the prescription was delivered to is vacant. My last 2 prescriptions were delivered to me at the correct address so I had no reason to believe this one would go to the wrong address. The pharmacy offered to call the post office for me to see if they can retrieve the prescription but they are closed. They told me to call the post office on 7/20/20 but I do not feel confident that even if they can locate the package that it will be undamaged as it will be sitting in an outdoor metal post office box in 115 degree heat for 4 days. I need either a refund or replacement.
Manager
The manager was extremely rude and nasty to me and yelled at me in front of the store to leave because I been charging my phone I had gone in the samewahere I'd always done for years as there are few places here to do that. The store workers NEVER ONCE told me I couldn't charge my phone there in fact I'd been there a week ago AND I have bought things from...
Rude behaviour
I only come once a month during the covid-19 times cvs on 35th ave peoria phx, az 85029 has a sign stating no backpacks, bikes, skateboards allowed in store. I am a hispanic man who ride's an electric skateboard that is very large and carry a backpack... My meds are extremely important to me and in these times so I go in line in the drive. I received my...
Read full review of CVSPharmacy
My doctor changed my prescription from one Benzo to another. This apparently was not ok with the pharmacy. The pharmacist refused to fill the prescription. She said I had to wait until my Ativan ran out. My doctor changed the prescription because the ativan stopped working after 5 years. all my medications are filled at CVS and have been for the past 15...
Read full review of CVSPhoto dept constant phone calls
2.5 Months ago I stopped into the CVS at 402 S Jefferson St, Frederick, MD 21701 to have some photos instantly developed. I had to provide my phone #. Since then I have received countless recorded calls from 301.663.4434 telling my my photos are ready to be picked up. I returned the call to the same number and when a store representative from that location...
Read full review of CVSPrice gouging
Went to cvs on coffee road in bakersfield, ca and searched for lysol disinfecting spray in the can. With none on display I inquired when some might be available and was told there was some in the store room. At checkout I was taken aback at the total of just shy of $12.00. I feel this is price gouging at its finest. I doubt i'll return to cvs and will transfer my and my wifes refills elsewhere.
Read full review of CVSPharmacist manager Bob
I have been a loyal cvs customer for over 30 years. Last week when I picked up my prescriptions I received one that I did not order when I went to take it back for a refund of 20.00 co-pay I was told that the pharmacist would call me after they checked into it. After 2 days I called again. Then I was told I had to call back on monday and talk to the...
Read full review of CVSPharmacist
I filled out a customer survey. I said the pharmacist always seems to be angry, irritated, and in a bad mood every time I come there. I said that she tossed my bag of medicine on counter and said here! To the girl at the counter. I thought she was mad at her for some reason. I did receive a message from the manager of the cvs stating she wanted to talk to...
Read full review of CVSFace-mask "mandate"
You need to provide PROOF OF CLAIM for so-called "mandating" that anyone entering any of your stores as to WHY one "needs" to wear a mask. And proclaiming that is a"LAw, ' then you are spewing a Mendacity as it is NOT a "law"; the WHO and UN, both PRVIATElY funded institutions and especially by Bill and Melinda Gates, have provided ONLY "recommendations" or...
Read full review of CVSMail order
They advertise that you can order on their website...well, yes you can. But don't be fooled by the implied delivery! I put in an order on May 23; as of this date, June 24, it is still being "processed". I called over a week ago and after much too long on hold I spoke to a "customer service rep" and she determined that it had been filled and was in the warehouse waiting to be shipped. Which brings me to the website which is beyond non-functional. CVS should just go back to doing prescriptions and junk the order fulfillment (ha!) business.
Safety issue (drive-thru)
I got all my prescription at 2315 W. Mercury Blvd., Hampton, Virginia. The drive-thru has 2 lanes which is very convenient until non CVS customers take short cuts from Aberdeen Road around the back of the store to prevent waiting for the light a Mercury Blvd. Also customers leaving CVS shopping instead of using the exit to Mercury Blvd. that the store ha...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 43 43 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS headquartersOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Most discussed CVS complaints
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