CVS

I have been an extra cares customer for years. Your latest crap with giving.06 and.025 in rewards is absolute crap. Who in your company thought customers would like this? The clerks at my local store are berate by jerk customers for this. I am pissed and guess what your program now sucks so I am going to walgreens.. Do you really think customers like getting.06,.15 etc in rewards? Would you like your elderly dad to have to deal with this nonsense? What idiot kid thought this up?

I have two complaints on this site. Both are for horrible service, with one that is borderline discrimination. I thought this site was used for resolving customer dissatisfaction or even a simple misunderstanding between CVS and those nasty old customers whom don't visit them nearly like they used to. I've heard absolutely nothing from CVS on either complaint. Do you guys really do what you say you do?

I wonder...

Regards,
Danny

Was in the Antoine/Pinemont store and was only customer there. Cashier comes from behind counter by her register and told me I needed to check myself out. That's absurd to have a cashier insist I check myself out, why is she employed there if she can't check people out. I spoke with the manager on duty named David. He said CVS is try to educate customers to use self checkout instead of having a cashier do it. I understand the self checkout concept, but that's if it's busy, I was the only customer. David needs to be retrained on how to solve issues, he could have told the cashier to check me out, but instead kept repeating over and over what CVS wants the customer to check out themselves. I've lived by that location since 1980 and never was told by a cashier and manager I have to check myself out. I will never step into a CVS store again. It is plain laziness on the stores part. Word of mouth is stronger than advertisement, I will tell everyone in the oak forest area of my experience.

This is Monday. I have been trying to reach my pharmacist since last Monday. Been on hold for hours at a time. Not once has anyone even answered the phone to ask me to wait. I have no car or I would drive up there. My Doctors office has had the same problem...

What is a person supposed to do?

Can someone tell me where to go from here? We are at a loss...

They are refusing to give a pregnant woman, pregnant with twins my medicine. Paid on CVS app for Express delivery 3 days ago. Never delivered. Came to the store to pick up myself and they are trying to charge me again for my meds knowing that I have already paid. No one tried to help me. They are blaming their third party shipping company. Even though the meds are clearly still here in the store they will not give me my medicine. I will be filing a formal complaint. Pharmacy staff are clueless and rude.

My cvs is located on Andrew's highway in midland, tx. On July 24, 2021 I tried to call the status of an rx I submitted for refill 10 days ago and I get "in process". I have tried call them 3 days this week and the staff won't answer. So today I started calling them at 2am, 10 am, 1 pm, 3pm, and 9pm. Each call was answered within 10 to 15 minutes of wait time, but told me to hold and put me back with their funeral palor music. Each time I was on hold for 1 hour before I hung up and they didn't return to answer. So today I was on hold for 5 hours and still do not know the status of an rx. This is not the way to run a business. They have really gone down the tube with customers service and the quality of the people they hire. I have recieved other people's rxs in my bag, I had rxs for pain medication go miss at the store, multiple times, they forget to order meds that they are out of, leaving me weeks without my meds. I left walvreens for similar problems. I seriously debating about going to an online pharmacy instead of being jacked around by this store. You can't get the store or pharmacy Manger to anything about this stores poor preformance

I deal with 2 CVS locations, one in Dover Plains New York, and one on 13th Street in Saint Cloud Florida. Both pharmacies have the same problem, wait time on the phone to speak to a person in the pharmacy are excessive, sometimes hours, sometimes not at all. Excuses are not enough staff, staff called in today, CVS won't hire enough staff to answer the phones. I deal with the phamacy alot because both my wife and I have many perscriptions. Automated phone system does not work, waiting for someone to answer for hours is riduculous. I have spoken t and registered a complaint with NYSHIP. They will forward the complaint to Medicare. I I had any other pharmacy to work with I would change pharmacies. I am fed up with excuses, I've heard them all and nothing ever changes. I know I am not the only one complaining, because all the people I talk to who use CVS have the same problem.

I recently interviewed with a local CVS pharmacy in ocean county, nj for a pharmacy technician position.

They said the starting salary was $14 per hour. I am a 20 year experienced certified pharmacy technician.

I have a friend working as a cashier for the past year in Bayville CVS and she makes $16 per hour.

How is this even fair ?

I did work for CVS over 10 years ago and thought I would like to work part time for them. I did love working for CVS and would like to work for you again if you increase the pharmacy technician salary to at least $18 per hour.

This is the base salary I am receiving working part time in the pharmacy at a local Walmart ($18.35). Actually with covid pay and shift differential, I am actually making over $23 per hour.

I think its time to review your policy and start giving pharmacy technicians a rate/salary they deserve. They are very smart, capable employees who do just about everything a pharmacist does and they make $50-$60 per hour or more.

Im trying to advocate for the forgotten pharmacy techncians that run the show, take care of customers, process prescriptions, prior authorizations, inventory and doctor calls. This is a very demanding position .

I hope you take that into consideration, as Walmart is recognizing the pharmacy technician and all their workers !

Please let me know if your salary changes as I would be interested in working for you again.

Thank you,

Laura Sarno
[protected]

On 7/19/21 I had the test done at the CVS drive through facility in Mandeville, HWY 190 E. Today, 52 HRS later I am still waiting for the results. It is unacceptable that after COVIDhas been here for over a year, CVS as a major company can not get it right. Very poor and not recommendable.
To add insult to injury, as I tried to send my message, I got a pop up window telling me that my comments are too short and need to be at least 350 spaces.
What joke.

My July 15, 2021 visit - Cash#0000094 STR#8968 REG 09 TRN#8447 222 East 34th street Manhattan NY 10016. I am complaining about the service I received at one of your stores. There was a white lady shopping and stood in one lane about 20min. I black shopped and checkout in 5min and was watched by manager/worker. Police was available and did nothing.

15 people to pick up medications.

Yesterday, July 20th, I tried to get a few pills because my prescription had ended and for some reason the doctors weren't responding to the refill. This was going on for a few days and I had already received, from CVS, Sunset Road and Whitney Ranch, enough of my prescription for three days. I had called the doctors and they said they would send in the prescription but, after a few days passed I heard nothing from CVS so I called them to see if my prescriptions were ready. They said no, they had been trying every day but no response. I said I would call the doctors and asked if I could come in and get a few more pills because I was out. They said yes. I drove up to the window and after a while the girl said, no, because I already had three days. I explained that the prescriptions were very important to me and I couldn't do without them. "No. I'm sorry." I begged, "Please, I've been a regular customer her for 22 years and I will be happy to pay for them" "No you've already had your limit." I asked if I could see the manager and was told I had to come into the store. I parked the car and went in. Walked to the counter and asked for whoever was in charge. After a short wait a little Asian girl whom I had never seen before, I knew all of the people who worked there and saw none of them. Anyway, after getting my info she went into the computer and told me that I couldn't get anymore pills. I explained the situation and she rudely kept denying me and explaining, "This is a business we can't do this." I explained how desperate I was and said I had to have them, "PLEASE, help me." After going round and round she finally gave in but all the while she was cold and unfriendly. When she finally handed me the pills she said in a cold and sarcastic way, "Here's your prescriptions, BYE." I am always treated like a friend by all of the people there. They call me by my first name and are very friendly and helpful. This crew, especially the manager, were rude and not at all interested in my predicament. I had just convinced my wife, Paula, to switch from Walgreens to this CVS and now this happened. Check the records. I don't usually file complaints. I prefer to go out of my way to compliment good service to a manager but this was downright ugly and certainly didn't help this 84 year old's blood pressure. I worked for almost 50 years in an extremely competitive casino industry here in Las Vegas and good will and customer service was imperative. I know your business is just as competitive so you need to have someone teach that group about how easy it is to lose a good, loyal customer. Check my records. Ralph S. Delligatti, 1439 Hawkwood Road, Henderson, Nevada. [protected]. [protected]@aol.com