CVS
reviews and complaints

I had a coupon for a product that I was interested in. When I got to the store the shelves were bare. One, I missed out on the sale plus use of a coupon. I asked if they would honor the sale at a later date. The answer was "NO". We are going on vacation next week and the product I was interested in will be back in stock on Monday. The time frame does not work, if the item is on sale you should plan ahead. Just a bit frustrated with the entire ordeal. Thank you.
Mike
08/11/2021
give a coupon that I can redeem at a later date.

I had the worst failed customer service experience of my life at CVS Elm Street, W. Spfld. yesterday 8/9/21. My mother has a number of prescriptions that we filled at this pharmacy for the last 10 years. Yesterday, Monday 8/19/21 we received a voice mail from CVS saying her prescription was ready for pick up. The message did not mention which prescription was being referred to. At my husband's request I went to the drive through to pick it up. The gentleman at the drive through window informed me that we had already picked up the prescription at 1:45 PM that day. I explained that was impossible as we were all home at that time. The gentleman insisted someone in our family picked it up and suggested I call to see if my husband picked it up. I explained that he was the one who asked me to pick it up. The gentleman asked if my mother might have picked it up. I explained that my mother is 85, does not drive, does not speak any English and could not have picked it up. The gentleman insisted that someone had picked it up. At this point I was a little exasperated and asked to speak to the pharmacist to straighten this out. The pharmacist arrived angry asking why I was yelling at the clerk. I explained that I hadn't yelled at anyone, that we were called to pick up a prescription and I was trying to find out what happened, as I knew we did not pick it up. The pharmacist began yelling at me and said didn't I know we requested delivery of that script? Didn't I know that? He angrily said the prescription was picked up by US mail for delivery. I said that I had no idea about that and that this was not what the clerk had been saying and if it was picked up for delivery why did we get a call to come pick it up. The pharmacist screamed. "Get The F*#k out of my drive through lane." I was quite shaken and asked, "what did you just say?". The pharmacist repeated himself. I drove to a parking slot and went into the store to complain about the rude, foul, lack of customer service. At this point I called my husband and had him listen on speaker phone. I tried to make my complaint to the pharmacist in a calm manner. The pharmacist screamed at me, "Get the F*#k off my property!" I persisted to say how offended I was by his rudeness and foul language and how no customer should be treated that way. The pharmacist repeated his demand and said he would call the police if I did not leave. I asked to speak to the store manager. The pharmacist called a CVS employee over and told her to "Get this woman the F*#k out of here." The employee did not identify herself as a manager, but immediately ordered me to leave the store and said the police had been called and I would be arrested for trespass if I remained. I left the store, and the police met me outside. I tried to explain what happened to them. They let me know that once having been asked to leave it would be trespass had I not left. They said that I had been banned from the store and if I ever returned, I could be arrested for trespass. I may have spoken with an angry tone at some points, but I never yelled or spoke a single rude word to anyone during the entire episode. I was extremely upset and my heart went into an irregular heartbeat. My husband and I spent the night and early morning at Baystate Noble ER.
Apparently, on 8/6/21 my husband affirmed a text from CVS asking if we wanted one of my mother's medicines delivered. There was also one that we were waiting on, so 3 days later when my husband got a voicemail saying her prescription was ready for us to pick up and the hours the store would be open for us to pick it up, he naturally assumed it was the one we were waiting for. because he would not expect a request to pick up a script that had already been assigned for delivery. In my business I have dealt with rude, obnoxious, and foul customers, but at no time did I ever speak to one as this pharmacist did to me. He was totally unprofessional and a disgrace to the franchise.

I ordered months ago some meds at the Whitman MA CVS. Shortly after I started receiving automated calls about refills. I called and told them to remove me from that automated system. It was done so I thought. In the past two days I started getting these automated calls again. I called the CVS using their phone system and no one picked up the phone at the pharmacy desk (On hold for 30 minutes). I tried again and still didn't get a response. I called the front desk, the gentleman who answered said he can not remove me from the automated call system only the pharmacy desk can and transferred me to the pharmacy number. No one answered the phone and I am continuing to get these automated calls. Edward Hetman

CVS will not answer when a woman's name comes up on their caller ID, ever. I waited for literal HOURS. My husband gets through within 6 minutes every time! Why are women rejected or ignored?! I've met with other women and they never get through either. Men do, right away. I need heart meds refilled and must use the automated services because of my "offensive" gender. Apparently a woman's voice is offensive to them.

Stockton calif... i was in cvs and watch a young man fill his pockets and walk out... no security on premises... and need security that can actually take on the situation... I pay for my merchandise. No real security for pharmacy either. Be aware and make some good, safe, smart changes for your employees and those of us who pay. In Stockton groups are walking in broad daylight and filling up baskets and walking out. Some security has no recourse or capability to even make a stop... if they don't go to jail at least let it be known at your stores you will make them empty and return merchandise. Take a stand ! Thank you, Maureen erickson

I paid $40.00 for a camera disc. I have been a loyal shopper at CVS for 30 years and have always preferred CVS over Walgreens. The store clerk assisted me choosing the disc. The disc did not work so I took it back the very next day with my receipt.
Two store managers refused me a refund or even an exchange, stating they don't refund any electronics. They said its in their store policy. I said there is no sign stating this. The one manager stated that it's stated on line. He also said I shouldn't have purchsed the disc at CVS in the first place because they are $20.00 overpriced and other places would be alot less. The other manager took a policy that was behind the desk and read the policy. She never found where it stated this or she would have shown me the words of no refund. I said well, what do I do then? I stated this is alot of money for me just to waste. He advised me that I could sell it or buy another one. The store clerk who helped me pick it out never stated if it don't work, we can't refund you.

In this day and time surely CVS educates it's store managers on what is appropriate to say out loud or post publicly. This public post is NOT ok. I read it in passing and was appalled. I am not a prejudice person and I refuse to stand by and let this go unanswered or addressed. Rather than calling the person out on social media, I thought it best that her employer handle the situation.

I have attached a picture of the actual post and have written the words below.

I would like to remain anonymous if at all possible.

On Facebook

Janice Sanders posted in Plainview Neighborhood Watch
8/3/21

"A Colored lady with multiple bags sitting
At the corner of Deadwyler and Holly springs, kinda weird i think!"

I linked my debit card to my CVS card so that my disabled daughter needed to pick up presciptions, etc, no cash was needed. The CVS in North Manchester has always accepted this since it started during the pandemic. My daughter was in Ft Wayne this weekend and tried to pick up her scripts and get supplies and the cashier denied her to use it. Not only was she rude to my daughter, she made my daughter return the items to the shelf. If this service was no longer allowed then we should have been notified. My daughter Brandee Nethercutt is on this account. Her direct phone is [protected]. I tried to call my local CVS to resolve this and they tell me I have to contact Corporate. I emailed CVS Customer service also. I would like an explanation please.
Linda Reed
[protected]
15053 E St Rd 114
Akron IN 46910

Date of incident: 7/18/21
Store: 5369
Reg 13
Trns: 9089
Cashier 1075415
Extra Care [protected]

While I did not hear back from Corportate, I did get response from Customer Service: Dear Ms.Reed,

Thank you for taking the time to contact CVS Pharmacy.

I apologize for the inconvenience this matter has caused. I have notified the District Leadership Team who oversees the 6279 E. State Blvd in Fort Wayne, IN location about this incident occurring. They will be contacting you within 2 business days to learn more about your experience.

We appreciate your business and look forward to serving you again in the future.

Sincerely,

Santricia
Customer Relations Representative

Incident ID : S-3905815
No response since. SO today my daughter returns to the same CVS, same situation. Same poor service. We have used CVS since her accident 20 years ago, Nobody responds.

Date: 8-5-21
It has been since @May 31, 2021, that CVS (on 890 Bennetts Mills Rd., in Jackson Township, NJ, 08527) sent my family DVD away to make 2 copies. I have called repeatedly and was told it hadn't arrived yet. Finally, after waiting 6 weeks for their call, I asked to speak to the store manager. Only after my urging did she check and it seems that the DVD location never received the order and the PO has no record of it either. I was told that paperwork was thrown out during CVS cleaning day and there is no record of my DVD, which is the only copy I have of my father's family.
I am the one who has called CVS numerous times to get some feedback concerning my missing DVD. No one has ever called me back. The store manager, Brenda, was unapologetic and casual @ the whole incident and always had excuses why she could never return my calls. I asked to speak to Ralph, the district manager, 4 times. I was told he would call me and he never has. No one at this store has taken responsibility for losing my DVD or tried effortlessly to find it.
I called corporate office and waited over 15 minutes. When the call finally sounded like it was being handled, I was disconnected. I have been very stressed out and upset @ this situation since my father has been deceased for almost 30 years and I have no other video of his family. I entrusted this special DVD into the hands of CVS and have been very patient waiting to hear some good news, but nothing!
I have been a faithful customer of CVS for @14+ years, since I moved to NJ where my husband and I have purchased all our medicines and toiletries as well as other items.
Please call or e-mail me ASAP to help me locate my DVD and resolve this problem.
Thank you, Diane Cormier, cell phone: #[protected],
home phone: #[protected],
e-mail: [protected]@optonline.net
PS. I am not trying to get anyone in trouble or fired, I just want your immediate action in finding my DVD since no one here at this Jackson CVS seems to care.

El problema es que no tienen etica profesional se pasan persiguiendo a la gente que va a comprar y eso no debe ser porque eso es persecusion y descriminacion yo solamente estoy llendo a esa farmacia a comprar pero he sido objeto de persecusion hacia mi persona por eso no he ido mas ayer fui a buscar. unos productos para un cliente por mi trabajo me manda ahi no he visto personas tan inconpetentes en puestos de trabajo y que no sirven yo les dejo mucho dinero de mi trabajo yo trato de estar lo mas retirada de esa farmacia para no coger ordenes de ahi . y otra cosa la farmacia no tiene carros para cargar los articulos yo voy a tener que hacer un reporte a mi trabajo para que no manden a ningun empleado de mi compañia ahi porque todas las cajeras junto con los managers estan haciendo eso. Y yo trabajo para organizacipnes tambien que luchamos por este tipo de atropellos y no permitimos este tipo de abuso con la gente llamanos a los canales de television y se le informa a la gente de lo que estan haciendo que es descrimonacion. Esto es lo que quiero que los despidan a los manager porque estan cometiendo acoso y descriminacion en farmacia de la Beech st en holyoke