CVS

Gertrude Joseph

Date: June 30, 2023

Subject: Customer Service Complaint of Store Supervisor, “JIM”.

To whom it may concern:

I Gertrude Joseph work as an Independent Contractor for SHIPT. On June 27, 2023, at approximately 9:45am, I drove up to the CVS Pharmacy drive through located at 6900 N University Dr, Tamarac, FL 33321 to pick up a prepaid prescription order for a customer. I was greeted by Store Supervisor Jim at the window. Supervisor, Jim asked me to provide the name of the prescription for pick up and I notified him that the order was a SHIPT order and provided the customer’s name. Supervisor Jim gave me a scolding look and with a bad attitude and ordered me to come inside the store with the up most disrespect. I notified Jim at the window and stated that I had previously picked up several prescriptions at the drive through for prepaid customers several times as well as at other store locations. Jim proceeded to ignore me at the window and treated me like a third-class citizen. I was extremely disgusted with the lack of customer service and the disrespect I was shown at the window by Jim and had no choice but to park my vehicle and come inside. Keep in mind, I am a person with a disability and my Disabled Parking Permit was displayed on my rear-view mirror at plain site. Jim didn’t care about my limitations and discriminated against me at that moment and continued to repeat “You need to come inside!” When I went inside the store Jim continued to give me an attitude. We exchanged words back and forth and I was forced to raise my voice after the continued abuse I was given by Jim.

I was assisted by another store clerk who was a young lady with excellent customer service skills, who proceeded to assist me with the pickup order, which was successful. At no point was I asked for additional information aside from the customer’s name which is the same process that is taken at the drive though for all other customers. Jim proceeded to threaten me to ban me from the store and to have the police called to have me removed after he was the one who mistreated me as a customer! In addition, there are no signs posted at the window that state SHIPT contractors are required to come inside to pick up orders. I am so upset and frustrated that I have to spend time notifying your store of this disgusting and rude employee who is a bad representation of CVS. Therefore, I am making this a formal complaint!

Sincerely

Gertrude Joseph

786.285.6156

CVS, Anderson, IN NIchol and Raible Ave. Pharmacy does NOT keep its stock of medications in supply. Every month when my spouse needs to renew his insulin, they are out of stock. In need yesterday and OOS. So are all the other Anderson Locations. He is a heart/kidney transplant recipient and needs to continue all medications regularly on time. His medications on auto refill. The staff at this location is so unprofessional it is astounding. I spoke with and assistant store manager yesterday and she said she could do nothing about the back. She did ask me not to contact you because a complaint would affect everyone. She said that there is not enough staff and have trouble keeping staff. She is now being made to train in pharmacy to fill in. (really!) The pharmacy staff is snarky and very unfriendly. The pick up window is never open, you stand in line forever. So.. after this being said. I am a RN and I will tell my patients not to go to CVS. I find it very dangerous to have prescriptions filled there. My spouse and I have also transferred our prescriptions to Walgreens. ( much safer). I have and will continue to suggest Walgreens to my patients. If you would like to discuss this with me:Email at [protected]@comcast.net.

As I was waiting for my Rx to be filled at your 8mile/Lasher store in Detroit, I was appalled by the dirty conditions on display. The display holders hadn't been dusty in a very long time. The floor was in desperate need of vacuuming. There was visible dust and debris on the carpet in the aisles and even some of the merchandise was visibly dusty. This store is located in a predominantly black community and compared to other locations it needs to be thoroughly cleaned or closed. I will no longer support that location.

So, CVS wants you to use the app to load coupons on to the card. Employees encourage to use self-checkout and then after loading coupons onto the card they won't attach to your transaction. I've called customer care service and each time they hang up on me for a total of 1 hour. This is a complete joke and absolutely no customer service. You spend time using the app and then the coupons do not apply and when you call to report the problem no one wants to help. Using services for customer relations out of the U.S. country are outrageous. Representatives are clueless on helping the customer.

i hate your god dam new god dam [censored]ing hold music for watsonville pharmacy . your marketing teasm is stupid and management obviously has never had to wait on the god dam hold line for 20 min and listen to that god dam frentic god dam loud god dam muisc every dam day. psych 101, when on hold music should be calm and not frentic to antagonize the caller so that they hate every dam second they are on hold for every dam hour on hold for every dam time. it is bad enough that you are so stupid and have such comtempt for your customers that you have to repeat the dam marketing message every dam 10 sec. that i vowed never to dam well walk in to another dam cvs again and for 3 years i ahve never done so and have at every oportunity called dam cvs CVSawful!

My hospital phoned in an order for oxycodone on 6/25, went to go and pick it up was told no stock will have on 6/26 about 1:30. At 1:30 was told dont know when it will be in. Dr then called in Norco, was told about 1 hr. Went to get it was told no stock dont know when it would be in. I am in EXTREME pain with NO pain meds for 1 1/2 days now dont know when I will get it filled. I am NO LONGER using CVS. This is not the first or even the second time this happened.

Really disappointed that very often we have no pharmacist during regular business hours. It isn't just one store, it's several in our area. It's not a one time thing, it's a rather common occurrence, and is unacceptable! People need their prescriptions! Imagine having a kid screaming all night of an ear infection, and because your pharmacy is closed, they can't get a desperately needed antibiotics, and parents have to miss yet another day of work because CVS can't get it's stuff together! Imagine people dying because they can't get life saving meds because CVS is trying to cut corners while still charging more. I for one have moved all my prescriptions to locally owned and operated pharmacies, and encourage everyone to do the same. You don't give a damn about your customers... Without us, there will be no you!

So, I was trying to figure out why I wasn't getting my weekly ad email alerts from CVS. I signed up for them before, but they just stopped coming. I tried to subscribe again on their website, but it said I was already subscribed. What gives, CVS? I decided to call their customer service line, but boy was I in for a wait. I was on hold for a whopping 17 minutes! While I was waiting, I sent an email to customer service with my complaint. Their response was pretty lackluster, saying that I would get a response within five business days. Five days?! That's a long time to wait for a simple answer.

Finally, a customer service representative answered my call and asked for my Extracare card number. Then, they put me on another "brief" hold. But this hold was anything but brief - I was on hold for another 5 minutes! When the CSR came back, they told me that they couldn't help me with my problem. What a waste of time! They did confirm that my email address was correct in their system, but that didn't solve my problem.

This whole experience left me feeling frustrated and impatient. And to make matters worse, their hold music was terrible. I'm not happy with how long it took to get through to customer service, and the fact that they take five days to respond to emails is ridiculous. It seems like CVS doesn't really care about their customers. Luckily, there are other options out there. I think I'll take my business elsewhere from now on.

This drug store is not the best (maybe Walgreens is worse)! The workers told me my anti-psychotic medication was ready, but it wasn't. I had to call my doctor's office twice and them three times. The woman on the phone lied to me straight up. This is not the first time I've had a bad experience with them. Once, they didn't have one of my medications and I had to spend the weekend without it. They said they called in an emergency prescription, but it wasn't ready on Monday. They had to write out another emergency prescription, which I didn't receive until Wednesday. I called a week ahead for both my anti-psychotic medication and the other medication. These people are dangerous and will kill someone eventually. They don't even care that they are not good. I have dates and times I called, and it was a female. I'm calling their corporate office after changing to Krogers. They are very dangerous and incompetent! Avoid them at all costs! I hope the liar gets fired. I can pinpoint when I called and send screenshots to corporate. They sent me a message on Christmas Eve to contact my doctor immediately, but they didn't give me a reason why. It ruined my entire Christmas for no good reason. I hate them. I hope they go bankrupt because of their incompetence!

I recently made a purchase on CVS.com during one of their sales. Unfortunately, my package got lost in the mail. According to the tracking information, it was lost when UPS transferred it to the post office. I immediately contacted CVS customer service and was connected with a representative who sounded like they were under the influence of something. It was difficult to understand them, but they informed me that I needed to wait 10 business days before they could take any action. After the 10 business days, I called back and spoke with a different representative, who was much clearer in their communication. They informed me that they would need to investigate with UPS and USPS and that I would receive an update within 72 hours.

Eventually, I received a call from USPS stating that the package was officially lost. I contacted CVS customer service again to let them know and requested a refund since I had already purchased the items I needed elsewhere. The representative assured me that the refund would be processed within 3 business days. However, it has now been 4 business days and I still haven't received my refund. I am extremely frustrated and disappointed with the level of customer service I have received from CVS. It has been a month-long ordeal just to get a simple order resolved.

Overall, I would not recommend ordering from CVS.com. While they may have great sales, the customer service is lacking and it is not worth the hassle. I will be taking my business elsewhere in the future.

I recently had a terrible experience with CVS and their staff members, Magamia and Kevy. These two individuals were extremely unprofessional and lacked any sense of decency, respect, or care. Kevy, in particular, was a big, nasty bully who used her position to be rude, hostile, uneducated, and plain vulgar. It was a truly horrendous customer service experience!

To make matters worse, I was unable to leave a complaint on the CVS portal because it kept erroring out. There were no managers available to speak with, and I still don't have my much-needed medication because a pharmacist and a tech thought it would be fun to play doctor with my mental health today! It's incredibly frustrating to be denied access to medication that I need to manage my health.

What's even more concerning is that CVS is withholding fulfillment of my prescription and was negligent in processing it initially. I had an appointment with my primary care doctor on Thursday, August 20th, and they electronically sent over my prescription to CVS. I called at 4:40 pm on August 21st to confirm that this, as well as another prescription, were ready for pick up. However, I was told by the pharmacist that she would not fill it on Friday at 4:58 pm because the doctor needed to be called when taking a new medication. This was all lies, as I called another CVS to confirm.

This particular CVS is located in an urban area, and it seems that anyone with my skin color taking certain medications is illegally scrutinized and denied their legally prescribed medications. As a Black person, I suffer from Depression, Anxiety, and ADHD too. I deserve to have my medication provided to me in a timely manner just as much as anyone else. It's unacceptable that pharmacists would opt to play God with my health and wellbeing by withholding my medication.

Overall, my experience with CVS has been incredibly disappointing. The lack of professionalism and care from their staff members, coupled with their negligent business practices, has left me feeling frustrated and disheartened. I hope that CVS takes steps to address these issues and improve their customer service moving forward.

I went to CVS a few months back to pick up my prescription that was on auto refill. When I got home, I realized that it was only a 30-day supply. I have been taking the same prescription for over 20 years and have always requested a 90-day supply. I asked the pharmacist why this happened, and they told me that my prescription had expired. I was surprised because they have my doctor's name and number, and I assumed they would know the expiration date. With all the technology available today, you would think that they could handle this with ease. However, the pharmacist said they would contact my doctor, but I never heard back from them. It was the same employees and pharmacist every time I went there.

I finally made an appointment with my doctor to get a new prescription, and after it was sent in, I went to pick it up. To my surprise, it was still only a 30-day supply. I had the same conversation with the pharmacist again, hoping that they would finally get it right. However, when I received a text message earlier this week saying that my prescription was ready to pick up, I was skeptical. They have never been able to coordinate my two prescriptions, even when I try to get them filled together. When I went to pick up my one prescription, the pharmacist told me that she couldn't give it to me until tomorrow. I was confused because why would they text me to come pick it up if they couldn't give it to me?

This is the most ridiculous thing that CVS has ever done to me. You would think that with capable employees and the right technology, they could handle this. It's not rocket science, after all. It doesn't matter where I am, whether it's in a city, town, or state, CVS is the same everywhere. I am done with CVS, and I am now a Walgreens customer.