CVS
Reviews and Complaints

Subject: Complaint about Unsanitary Conditions at CVS - 3055 Broad River Road, Columbia, SC 29210

Dear CVS Customer Service,

I am writing to express my extreme disappointment and concern regarding the unsanitary conditions I encountered during my recent visit to your store located at 3055 Broad River Road, Columbia, SC 29210.

Upon entering the store on 7/26/2023, I was appalled by the overall cleanliness and hygiene standards. The store appeared unkempt and neglected, with evident signs of dirt and debris scattered throughout the aisles. The floors appeared to have not been cleaned in a considerable amount of time, and the presence of trash in various areas was quite alarming.

As a loyal customer, I believe it is essential for CVS to uphold high standards of cleanliness and hygiene to ensure a pleasant shopping experience for all patrons. The conditions I encountered were not only unsightly but also potentially hazardous to the health and well-being of customers and employees alike.

I request that immediate action be taken to rectify these issues and improve the overall cleanliness and maintenance of the store. Regular inspections and thorough cleaning protocols must be implemented to prevent such situations from recurring in the future.

I hope that CVS will take this matter seriously and address it promptly to restore customer confidence in your establishment. Your commitment to maintaining a clean and safe shopping environment will undoubtedly enhance the overall shopping experience for all customers.

I trust that CVS will take the necessary steps to rectify this situation and prevent similar incidents in the future.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Gregory Whittaker

[protected]@gmail.com

It is unacceptable for anyone to be put on hold for over thirty minutes when trying to check on a prescription. On hold for 43 minutes and just finally hung up. If the pharmacy in Benton, MO can’t handle it’s job, maybe you should hire more people or just close said pharmacy! This happened on July 26, 2023 at your Belton, MO location with the phone number of [protected]. This is an ongoing problem with this pharmacy and should really be looked into. I don’t know why the government with TriCare would use such a corporation that cares nothing for its customers!

Patient call provider office on tears due to the experience she had at CVS when she went to obtain the prescription for her transgender care child who is protected by the Fl. Law, our patient is 16 years old who is under mental health care and medical care Dr who specialized on Gender Identity.

I called the Pharmacy myself to find out if something was wrong with the prescription, this pharmacy Tech. explained to me that he has the right to deny this medication, cause many studies support his beliefs, he used his own judgment to deny the testosterone who is been prescribed by our Dr since 02/2022. This technician overpowers the rights of my patient who is a minor and vulnerable, he ignored the civil rights and the law who protect kids who are already transitioning. This Technician is a threat to vulnerable community and is uneducated.

We encouraged CVS to please take care of this issues for providers we still having trust in CVS, and we can continue treating our patients without personal beliefs.

I moved to Ohio at the beginning of June 2023. I have tried to get in touch with the CVS on Bragg Blvd in Fayetteville, NC but cannot get them to answer phone. The CVS on State Rd in Parma OH has also had the same problem. This has grossly affected my getting one of my prescriptons.l CVS in Fayetteville keeps refilling my prescription which precludes the CVS in OH from filling it. I even had my former provider with Aetna change the CVS for my prescriptions. All are ok except one, the one for acid reflux. The CVS on Bragg Blv in Fayetteville is shorthanded but it is ridiculous that they won't even answer calls from the CVS onState Rd in OH. I will be getting a new AETNA provider/principal physician up here in OH and if this is nt resolved, I will change all prescriptions to Walgreens.

Registering a complaint concerning Pharmacy Customer Service. In Little River & North Myrtle Beach, SC pharmacy a person never answers the phones! When going through the drive-through, no one comes to the window! I'm handicapped and struggle to walk. I've had to get out of my car, go to the prescription counter and retrieve my prescriptions! Poorest service ever! For this reason, I'll be forced to take my business elsewhere.

When I asked for a manager, the workers seem to have no one managing them?

CVS Pharmacy, 1370 Highway 17, Little River, SC 29566 - No one answers the phone, no one comes to the drive through window.

CVS Pharmacy, 1010 Highway 17 N, North Myrtle Beach, SC 29582 - no one ever answers the phone.

On 7/13/23 I drove up to pharmacy window and I know I was in nick of time because it was 8:58! I honked on horn and looked in over and over and over but nothing so I hurried over to the front so I could make it inside. I walked in it was 8:59 and I was told pharmacy was closed. When I told employees I had been waiting outside one black employee told me she didn't see anyone or didn't hear anything. So she implied that I was lying right away and I told her I don't think she can see very well then and another very nice lady came up to me to check me out. While this transaction was occurring I could hear this employee making fun of me to other employees next to her and laughing at me in the background.

I am grateful for this other employee she is always nice when I come there but this other girl I have nevef seen before maybe she should learn not to judge pantients before they arrive and actually stay open until you are suppose to close! I am a 30 year cancer survivor and a chronic pain patient and being judged by employees because of your outside appearance is not what you do! I did not fit the mold of being sick in her eye I suppose?

CVS on Ulster avenue, Kingston, NY 12401. I have been on hold for over 30 minutes and nobody answers the phone. So i hung up.

I called the front desk and they transferred me to the pharmcay for another 15 minutes with no answer. On hold now while typing this. This is absolutely horribe customer service.

I called on 7/13/23 at 10:45. Still on hold

CVS drug store on Cortez road, Bradenton, Florida

At about11:30 AM, Wednesday, July 12, 2023

Went there to pick up some prescriptions. One, I had to wait for, which, on text message said it was "processing" much earlier.

While I was waiting for my final prescription, I went to use the restroom. The store policy has one use a key. Got the key, and was locked into the restroom. Presently, some one is trying to get in the bathroom, and unlocks the door!

Instead of saying I'm sorry, the clerk blames me for not yelling out I was in the bathroom. I didn't say anything because I didn't realize that there were other keys, and that it was a clerk. Had I known that, I would have called out that someone was in the bathroom.

My complaint is that she did not apologize, but blamed me for her busting into the bathroom when I was using it! (It is a single person bathroom)

Also, when my name was called to get my prescription, I had to wait additional minutes, in line, to pick up my prescription. Since I originally waited in line

for my other prescriptions, I thought I should have precedence over others waiting in line. Just annoying, waiting in two long lines. (not my major complaint)

So, customer service seems to be a service of the past, or maybe you could ask employees to be a little nicer, and be more civil to customers.