CVS
reviews and complaints

I have been taking pain medication for a lot of years. I fill at Cvs in Gibsonburg now, previously at CVS Woodville, Ohio. There has been an issue going back awhile of them always being out of stock, happens all the time. Now the brands keep shifting and all brands aren't the same. Today and last month the company providing the medicine is Alvogen. It is a round pink pill. It is also very ineffective at pain control. I have had to take lots of Advil with this drug because it does not work. What I need is medication that is on time, these drugs cannot be ordered just anytime, has to be close to refill date. Also needs to be a trusted manufacturer, whether these are cheaper or what I don't know, but they are defective. I know how well a pill relieves my pain, and these do not. I had to have a 2 day surgery to correct sever scoliosis. Although it straightened my posture, it has left me with a lot of pain. I am old but not dead and keep very busy, I don't have time to be in pain. Quality of life is very important especially as you age. Please fix the problem of constant out of stock and poor quality product.

I bought two STEAM Game Gift cards. I had no idea that:

1) there is a no-return policy. However, on my receipt, AFTER the manager alerted me to it: one part states returns with a receipt. Another location states that activated prepaid cards are non-refundable. They've not been used.

A few days later, I went to the store asking for a refund as both of the card's scratch-off areas were unreadable, and CANNOT be redeemed. The manager, Hispanic Male, stated no returns policy and said the cashier should have advised. I stated she did not. He asked her, and she stated she did not advise me. The manager gave me a non-working number of: [protected] to call STEAM. A day later I though , ok give cards away, but The issue is they are unreadable!

I did not intend to give $40.00 away due to the untrained employee not advising these cards were not returnable.

Please note the cards below are UNREADABLE.

I called & spoke to 2 reps today in Extra Care. I wanted my 10.00 reinstated from May that expired last night. I was called out of town on an emergency for 2 weeks. I got home last night. I wanted it reinstated. I am a devoted CVS customer for many years. I did not plan on being out of town 2 weeks.

This was unforeseen & the agents were none caring about this unusual event.

If I had been in town I would have used this within the 2 week window I had to use it. I would not have thrown the 10.00 reward by a mistake,

I pay 5.33 a moth for this.

Please reinstate my 10.00.

Thank you,

Ellen McConnell

514 A Sutton Way

Monroe, NJ 08831

[protected]

Pharmacist at cvs on 21 mile and Romeo plank road refuses to fill my medication unless I allow him to bill Medicare part D . I want to use Good Rx. He said he can’t do that. Using part d is way too expensive and will only fill for 24 tabs instead of 90.

He says that is the way Cvs does it. I have been a pharmacist for 53 years but am handicapped

Thank You

Paul Miller

[protected]

On 5/11/2023 my Dr. sent an RX to your store on Del Web Blvd. Las Vegas, NV.

for the above-mentioned medicine. I went to store to pick Rx and was told it was too early pick up, come back on Saturday 5/27/23. I again tried to retrieve and RX and was told it is out of stock.

Today Wednesday I again tried to pick up my RX which was partially filled. No needles and no syringes. Counter person said she did not have an RX for either.

I called my Dr. who said she sent those RX's on 5/11/23. Dr. assistant called store which reported they indeed have the RX's but they are out of stock.

CVS will call when they are in.

Three trips and still 5/11/23 Rx not filled on 5/31/31.

I also use discount s from GoodRX and am required to wait for my DR's approval. WHAT! Why does (CVS) make doing business with you so difficult.

I will never use CVS again.

5-31-23

CVS sent me an email to do a survey which I have done in this past. However this one gave us a choice to pick a "reward" for doing the survey. I picked the mini vacuum cleaner and only had to pay the Shipping and Handling. I check my checking account every night and noticed I was charged $82.45! I called to get my money back last Friday. I live on Social Security and can't afford this! I did this survey in good faith as I have been going to CVS for almost 13 years and really trust them and I like how friendly they are. I am VERY disappointed CVS has done this to me! I called the number on my checking account listing to complain about getting my money back but they said I couldn't get it back. So I have spent over $90.00 for a vacuum I don't really need! This has lowered my trust in CVS and am thinking of going to another pharmacy. I need someone to call me about this situation ASAP. My name is Linda Thompson and my phone number is [protected].

Alex Coulter CVs pharmacy manager refused to give me diabetes syringes even though my bloodsugar was approaching 300. I have been diabetic since I was 9 years old and have always used insulin. My prescription was expired and I had ran out of syringes. That shouldn’t matter because you don’t need a prescription for syringes. I have gotten syringes without the prescription several times, even last week but Alex didn’t believe me even though I brought him my insulin bottle, he checked my file with all my diabetes’ prescriptions on there and even called my Dr after hours but he still refused to give me syringes. I am so angry and my bloodsugar is high and I feel terrible all because Alex would not help me. Once again, you don’t even need a prescription for syringes. I have used this same CVs for years and years. Something needs to be done immediately

I went to the Minute Clinic in Hilton Head on May 7, 2023. I was told my labs would be submitted and I would be hearing from them with the results.

I never heard back from anyone prompting me to call corporate. I was told I would have to create an account to access my results. I did this, and the results were not attached.

I called a second time because now my condition has become much worse. So much as that I had to go to a different doctor.

I called CVS again today to please get my results as I am going for another opinion. After 50 minutes on the phone, I had not gotten anywhere. The encrypted results could not be received by me. I was told the Nurse Practitioner would call me shortly since my appointment is today. It was marked urgent. It has now been two hours and I have not heard from anyone.

I am very upset that this follow up had not been done.

The ball was dropped by CVS in regards to my visit in entirety. My health condition could have been resolved if I had the report.

Your pharmacy manager Kathy is very rude and unprofessional. A few times that I have been in the store I can hear her talking about how she cannot wait to get out of work so she can go and party, and how much she hates her job. I was in your store a few Sundays ago and she kept stumbling. Her boyfriend is a drug dealer... makes you think, drug dealer pharmacy manager...