CVS

So, I gotta say, I'm a disabled vet and I've been having a real tough time lately. I can't do a lot of things I used to be able to do, so I gotta rely on doctors, nurses, and my family for like 70% of my needs. It's been a real struggle, but I try to stay positive. Anyway, I moved to this new area and the closest pharmacy is CVS. I've been there four times now to try and get my prescriptions filled, and let me tell you, it's been a real nightmare.

One time, the pharmacist called to verify my prescription on speakerphone, and everyone in line could hear what it was. I mean, come on, that's just embarrassing. Another time, I was straight up lied to about how to get my narcotic prescription. They told me there was a waiting list and that it was full, but I don't think that was true at all. And then there was the time I talked to the pharmacist directly and explained that I was allergic to a certain prescription because of an ingredient one manufacturer uses as a buffer. I thought everything was taken care of, but the next day they told me they wouldn't fill my prescription. What the heck, man?

I've tried calling managers and corporate offices and stuff, but nobody seems to care. Nobody even contacted me about my complaint. The last pharmacist I talked to said he was gonna call another CVS to see if they could help me, but he never called me back. It's just really frustrating, you know? And the worst part is that my whole family used to use CVS. We've got 11 people in our immediate family alone, but we're not gonna use them anymore. They don't deserve our business if they're gonna treat me like a criminal instead of a customer.

Look, I get that mistakes happen. We're all human, right? But this is just ridiculous. I don't wanna be embarrassed or lied to or treated like I'm doing something wrong when I'm just trying to get my medication. It's not too much to ask for a little respect and understanding. So yeah, I'm done with CVS. I hope they figure out how to treat their customers better, but until then, I'm gonna take my business elsewhere.

I had a really bad experience at the CVS located at 9455 Hammerly Blvd in Houston, TX. The Pharmacy Manager, Helena, was not helpful at all. She tried to sell me the wrong prescription and when I asked for a refund, she refused to give it to me. I had to drive all the way back home to get my previous prescription to prove that it was the wrong one. Even after I showed her the proof, she still refused to verify that the prescription was wrong. She said, "well maybe because it's older, they may not make it anymore." Eventually, the prescription mysteriously appeared, but instead of apologizing, she went in the back and filled prescriptions for two other customers before finally filling mine.

To make matters worse, when I asked the girl at the register to confirm that my insurance information was up to date, Helena overheard and said, "what does he want now?" The cashier told her what I wanted, but Helena told her not to check because "the brand the doctor ordered for me is outdated and not covered, charge him full price." So the cashier never checked and charged me full price.

I escalated the incident to the "Houston Regional Leader," a man named Akash Patel. He promised to follow up with me by Thursday, December 24, 2020, but I have yet to hear back from him. I tried calling him several times, but the calls went straight to voicemail. When I tried texting him, he blocked me.

I would advise everyone to stay away from this CVS location. They don't care about their customers and they're not putting patients first like they should. Spread the word and avoid CVS at all costs. I will be posting this message on every review site, including Google and Yelp, so that people can see what kind of service they can expect from this location.

This pharmacy is the worst! I've been getting my meds from CVS for 7 years, but I'm done with them now.

I couldn't make it to the pharmacy, so I decided to use their online mail order. I paid my deductible and waited for my meds to arrive. Two weeks went by and I still hadn't gotten anything. I checked CVS.com and saw that my meds had been "delivered to the mailbox". I checked my mailbox, but there was nothing there. I called CVS and found out they sent my meds to an address I haven't lived at in 5 years. I changed my address on CVS.com and at the store several times, and I even made sure the correct address was listed at checkout. But they still messed it up!

The rep who answered the phone was no help at all. She talked over me and said it wasn't CVS's fault because they sent it to the address they had on file. I told her the Post Office couldn't do anything because the mistake was CVS's, but she just kept saying it wasn't their problem. I was so frustrated!

I contacted the corporate office and they said they'd ask my doctor to refill my prescription, but if my insurance didn't cover it, I'd have to pay full price. Why should I have to pay again for something that was CVS's fault?

I know mistakes happen, but this is ridiculous. It's not fair that customers have to pay for the company's mistakes. I'll never use CVS again.

So, I had to call CVS to refill my last two prescriptions. I wanted to make sure they weren't expired, so I asked them to confirm it for me. They said they weren't expired, but one of them was out of stock and they had to order it. They told me I could pick up one of them, but not the other. I was confused because they were both supposed to be filled on the same day. They told me one was expired, but when I called them earlier, they said it wasn't. They also said I waited too long to pick it up, but I still had weeks left to do so. I called their 1800 number, and the district manager called me back. She was also confused and said she would look into it. But then the pharmacy called me again and argued with me, saying it wasn't their fault and that I waited too long. They even said the prescriptions were good for 90 days, but they still wouldn't give me the one I needed. I think they're lying to me because they keep doing this at the same CVS location in Louisiana. They go through a lot of pharmacists, so I'm wondering if they're misplacing medicine and blaming the customers. I won't be doing business with them anymore because of their misconduct.

I been trying to get my son's prescription filled since Monday afternoon. My wife called it in between 3:30pm to 4:00pm on Monday (2-4-19). She stopped by today after work between 5:30pm to 6:00pm. The prescription wasn't ready and they told her it would be another hour. She called CVS around 7:30pm to 7:45pm and they told her twenty more minutes. I waited until 8:10pm to 8:15pm to leave. I got there and waited in a line with four customers ahead of me. I met a guy behind the counter and he apologized about the wait and being slammed, but said it would be another ten minutes. I was hesitant and gave him the stink eye, but I said no more and browsed the store. He told me that he would make my prescription a top priority and would expedite me. I got bored of the store and paced around the prescription desk again. An older blonde female pharmacist asked if she could help me and I told her my story thus far. She told me that she could only give me 22 pills of the prescription because that's all they had. One, she couldn't transfer it to another CVS since it was electronically sent to them from the doctor and two, we would miss eight pills because of the electronic prescription. She said sorry, that someone should have checked to see if there was enough for the prescription. The funny thing is that it was her and one other male employee that was running the pharmacy. Is she blaming herself? When she told me she couldn't fill it short of us losing eight pills, I saluted her and walked out. Nothing but silence from the pharmacist upon walking out. Yes, we waited too long to fill my son's prescription, but does one mean to tell me that a common needed prescription can't be filled/communicated after approximately thirty hours in the 21st century. I will never slide another dollar of my money across the clerk counter of this CVS. We are transferring this prescription in the morning.

I have been going to CVS since 1988 T 6/16his AM I was looking for something and the clerk called the manager Brandon I think was his name. He ran up to me and was talking to me so fast like a meth patient. he was talking so fast I already told you 6 times about what you want I toldHr him ok heres the 7tha I m very ill was lookfor Calms Forte. pharmacy wasnt open aming s yet so I could really talk to a pro. This Brandon MGT pointed to other products which would not work for me. He rushed off do I I got loud, he got loud so I Called him a Dildo, He screamed so all the customers could hear that I was Banned from CVS. Thats OK I can go to Walgreens, safeway etc. I realie I shouldnt have called him that I am very ill and just could not take him another minute. My military voice came out.. I have heard from a few others they had some issues

with him Certainly not employies though. Sorry for writing so much guess But I just wanted to explain this whole thing. Guess my military Voice came out. Thank You

I received an email from CVS about a transaction that looks like mine, but I did not make. It references a card that I don't have, or don't know about. May be an old card I no longer use. Details: Date: June 14, 2023, Amount $6.20, Store #1036, Register #13, Cashier #1511232, Transaction #3582, card ending 9736. My email: andris.[protected]@gmail.com. Phone: [protected].

My son had 4 wisdom theeth removed 6/15/23 at 9:am. We left the office at 10:08 am and went to pick up his prescriptions in Vernon, CT. Was told it would be another 15 minutes (no problem) so i sit in my car and wait. 15 minutes went by and I received the text saying meds are ready. I go into the store and was told I could not pick them up because the computers were down. Now I have a child in the car in pain from the 4 extractions and just wanting to take his meds and go to bed. I asked If I could go to another town to pick them up and they said fine but to call the doctor to send the script there instead. I drive 20 minutes to another CVS (Buckland Road, South Windsor, CT. As I was in transit, I get a text they received the prescription order. I get there and was told they did not have his meds. I head outside and call the doctor from my car AGAIN. I was told the scripts were sent there! I head back into the store and while walking in I get a text from CVS saying it was too soon to fill. It is a controlled medication and apparently the CVS in Vernon had filled it. They refused to fill it. I told them my story, they call over to the original CVS where the script was sent. I was then told the computers in Vernon were back up and to get his meds from there, so drive back another 20 minutes. I spent a total of 2 hours and 10 minutes driving back and forth with my son who is now in agony. Your practice is INHUMANE! what should have been at the most 30 minutes took me OVER two HOURS! It is YOUR problem it took so long. You need to do better CVS! How the heck can a pharmacy only operate if your computers do. You MUST come up with a Plan B when that happens. What if it was an emergency? "Oh sorry, you may have to drop dead on the floor in front of me because computers are down. Unacceptable!

I have used my card to purchase medicine in one of your outlet while I was on holiday in LA California and since then have been charges with subscription payment monthly, even while I am back to my region in Europe.

I don’t leave in the United States and as such I don’t satisfied the conditions for a subscription enrolment.

My name is Afolabi Kekere-ekun and my email is "[protected]@kmfmanagement.com"

The latest debit to my account was on 20/05/2023

On 06.09.2023 at 6.44pm my husband went to the 2101 13th St, St Cloud, FL 34769 store 892-3116 location. I asked him to pick up my prescription that was ready. The person that helped him, Sheryl told my husband that I couldn't take the med that was prescribed to me because I'm on a med that I can't take with that new med. He told Sheryl that he knew nothing about my prescriptions. My husband asked Sheryl what the med was for. Sheryl told him why I am taking the med. This is HIPAA violation. If I wanted to discuss this with my husband, I would have. Neither Sheryl or my husband know what my doctor and I discussed before she even prescribed the med. I KNOW THAT THOSE TWO MEDS ARE NOT TO BE TAKEN TOGETHER. THE MED THAT I WAS PREVIOUSLY ON I HAVE STOPPED TAKING IT! There was no reason why all of that information was given to my husband. I am angered by this interaction.

I have been taking pain medication for a lot of years. I fill at Cvs in Gibsonburg now, previously at CVS Woodville, Ohio. There has been an issue going back awhile of them always being out of stock, happens all the time. Now the brands keep shifting and all brands aren't the same. Today and last month the company providing the medicine is Alvogen. It is a round pink pill. It is also very ineffective at pain control. I have had to take lots of Advil with this drug because it does not work. What I need is medication that is on time, these drugs cannot be ordered just anytime, has to be close to refill date. Also needs to be a trusted manufacturer, whether these are cheaper or what I don't know, but they are defective. I know how well a pill relieves my pain, and these do not. I had to have a 2 day surgery to correct sever scoliosis. Although it straightened my posture, it has left me with a lot of pain. I am old but not dead and keep very busy, I don't have time to be in pain. Quality of life is very important especially as you age. Please fix the problem of constant out of stock and poor quality product.

I bought two STEAM Game Gift cards. I had no idea that:

1) there is a no-return policy. However, on my receipt, AFTER the manager alerted me to it: one part states returns with a receipt. Another location states that activated prepaid cards are non-refundable. They've not been used.

A few days later, I went to the store asking for a refund as both of the card's scratch-off areas were unreadable, and CANNOT be redeemed. The manager, Hispanic Male, stated no returns policy and said the cashier should have advised. I stated she did not. He asked her, and she stated she did not advise me. The manager gave me a non-working number of: [protected] to call STEAM. A day later I though , ok give cards away, but The issue is they are unreadable!

I did not intend to give $40.00 away due to the untrained employee not advising these cards were not returnable.

Please note the cards below are UNREADABLE.