CVS

On 7/13/23 I drove up to pharmacy window and I know I was in nick of time because it was 8:58! I honked on horn and looked in over and over and over but nothing so I hurried over to the front so I could make it inside. I walked in it was 8:59 and I was told pharmacy was closed. When I told employees I had been waiting outside one black employee told me she didn't see anyone or didn't hear anything. So she implied that I was lying right away and I told her I don't think she can see very well then and another very nice lady came up to me to check me out. While this transaction was occurring I could hear this employee making fun of me to other employees next to her and laughing at me in the background.

I am grateful for this other employee she is always nice when I come there but this other girl I have nevef seen before maybe she should learn not to judge pantients before they arrive and actually stay open until you are suppose to close! I am a 30 year cancer survivor and a chronic pain patient and being judged by employees because of your outside appearance is not what you do! I did not fit the mold of being sick in her eye I suppose?

CVS on Ulster avenue, Kingston, NY 12401. I have been on hold for over 30 minutes and nobody answers the phone. So i hung up.

I called the front desk and they transferred me to the pharmcay for another 15 minutes with no answer. On hold now while typing this. This is absolutely horribe customer service.

I called on 7/13/23 at 10:45. Still on hold

CVS drug store on Cortez road, Bradenton, Florida

At about11:30 AM, Wednesday, July 12, 2023

Went there to pick up some prescriptions. One, I had to wait for, which, on text message said it was "processing" much earlier.

While I was waiting for my final prescription, I went to use the restroom. The store policy has one use a key. Got the key, and was locked into the restroom. Presently, some one is trying to get in the bathroom, and unlocks the door!

Instead of saying I'm sorry, the clerk blames me for not yelling out I was in the bathroom. I didn't say anything because I didn't realize that there were other keys, and that it was a clerk. Had I known that, I would have called out that someone was in the bathroom.

My complaint is that she did not apologize, but blamed me for her busting into the bathroom when I was using it! (It is a single person bathroom)

Also, when my name was called to get my prescription, I had to wait additional minutes, in line, to pick up my prescription. Since I originally waited in line

for my other prescriptions, I thought I should have precedence over others waiting in line. Just annoying, waiting in two long lines. (not my major complaint)

So, customer service seems to be a service of the past, or maybe you could ask employees to be a little nicer, and be more civil to customers.

July 6, 2023

Survey ID# [protected] / Reg# 01 / TRN# 5706 / CSHR# 1949563 / STR# 16234

CVS (in a Target store) on 3527 W. Florida Ave. Hemet, CA. 92545

To whom,

After a prior visit to this pharmacy, I submitted a survey, as always requested on receipts. I could afford no kind words of my experience there. Again needing a prescription refill, I returned to the above address. Again, most of the pharmacy personnel, including the pharmacist, could not identify me if my life depended on them.

They are robotic. They never make eye contact, never as much as grin, much less smile, appear to be humorless and are void of any sense of dutiful customer service behavior or presentation or common propriety. I am made to feel that I am an inconvenient intrusion on their time and not worth a “Hello, how may I help you?”

Please do not assume that because I do not and never worked in a pharmacy that I know nothing about the requirements of customer service. I spent over 13 years in a high-volume, high intensity customer service position. These CVS employees are in desperate need of intense customer service training.

I am taking the time to tell you that the people who represent your company are doing it a severe disservice. Ignore this condition at your detriment.

Sincerely,

A CVS customer, for now

CVS in Goshen, NY on July 7, 2023 at around 11:00 am. The service is horrendous. They have two cash registers in the pharmacy area and never open the second. Wait time is more than 15 minutes on any given day to just pick up medications. Most of the time I call in for refills and get an automated procedure that never has date fill information correct. I end up having to speak directly to the pharmacist. Waiting to speak to a pharmacist can take up to 20 minutes. Today my big complaint is that my doctor called in 3 prescriptions on July 5, 2023. Two were ready and one was not. I spoke to the rude pharmacist and she said the script would not be filled until tomorrow. I explained that I did not want to drive there again tomorrow. She refused to fill the prescription one day early. This pharmacist is totally uncaring for her customers that are mostly senior citizens and find it difficult to stand in lines for over 15 minutes. They have one chair in the area and that is for people waiting for injections. Unfortunately, my town has one pharmacy. If I had a choice, I would shop someone else.

Called the automated pharmacy to refill a script. After the automated stated it wouldn't be ready until 7/11/23, I needed to speak with someone tonsee if I could have that updated to today or tomorrow, to be able to pick it up at the same time as another script. I finally was able to get into the queue to speak with the pharmacist. I waited for over an hour amd twenty minutes, and no one picked up. I decided to drive to the location, with my phone still on the call waiting. I asked the gentleman at the register of the pharmacy if the phones were not working and he said he didn't know. The pharmacist behind him said they were "working fine, but they haven't had time to answer any calls". No time in an hour? There were other calls waiting as well. After I said something another associate started to answer the phone. The excuse that they are busy or short staffed is a tired excuse. This pharmacy never has scripts ready when they say they will, as evidenced by the two other customers behind me who had called yesterday and were advised it would be ready in 20 minutes, only to arrive today to be told it wasn't filled and it would be a 20 minute wait. Not once did anyone say they were sorry for the inconvenience or even acknowledge it all as an issue. The pharmacist didn't even bother to look in our direction. This is not customer service and in no way to treat people. I even called on another phone and pressed the provider option to speak with the pharmacist, and that call too was place in the queue for some unforseen amount of time. My question was a simple one, and I'm glad it wasn't urgent, but what about the 4 calls that were left in queue when I left? The associate who answered the phone after I said something, only did so once, and then ignored the rest. Disgusting and uncalled for.

My name is Deborah Pearson, I recently visited Las Vegas from the UK and fell ill while there so I bought a product from one of your stores, when I went to the counter a lovely lady asked me if I wanted to sign up to received emails about your products etc, I explained that I was only there on holiday she said that was fine as if I signed up I would get a discount in store on the day and that I could unsubscribe to the emails, so I signed up.

However today I have checked my bank account and $5.48 has been taken out of my bank.

I would like this refunding to me asap and then cancel whatever it is that this lady has signed me up to.

I have email several times to customer services and keep getting this message

CVS.com® is not available to customers or patients who are located outside of the United States or U.S. territories. We apologize for any inconvenience.

I would appreciate this being sorted asap

Thanks Debbie

July 1st

Andover MA CVS location

Pharmacist - name given - Jude. Refused to give last name and hung up on the customer

Jude illustrated unacceptable customer "service" over the phone. His behavior was rude, snippy, intolerant and offensive. Clearly has little to no patience with customers. Customer calling highly frustrated with inconsistent explanations and "guidance" in reference to prescription on demand program and alternative solutions.

Jude had limited information and no guidance for the customer. Customers look to pharmacists for guidance or suggestions. Waste of time and added to my frustrations. No resolution