CVS

I am a physician and my wife is a nurse. My wife has pneumonia and our physician prescribed Rocephin IM rather than admitting her to the hospital. The pharmacy tech called my wife and said they had received the medication but would not give her the medication - “they didn’t feel comfortable giving an IV medication for home use.” Essentially implying our doctor doesn’t know what he is doing and not knowing it can be given IM. She has been getting the shots at his office but needed it for the weekend. This is the same pharmacy who recently gave me another patient’s prescriptions and demanded I drive back immediately to return them. Incompetence beyond measure at this location. Will no longer use CVS and I will discourage my patients from doing so as well.

Sunday august 20th - pharmacy rudeness

1:29 in line at pharmacy-girl behind counter says we close at 1:30 til 2:00

I said it's 1:29 - she said we still can't take care of you

I have been a customer at this cvs for over 30 years - eddie dowling highway north smithfield ri

I have disliked the service here for many years and have learned to tolerate it-but it must be said - you people suck

Corporate & retail independence has ruined so much in this country and cvs is one of the worst offenders

A resident of north smithfield

Since recently closing the Katonah NY. location, which had superior service,

the 715 Bedford Rd., Bedford Hills NY location has taken over. This store in Bedford Hills is a true disgrace to the customers. Everyone we know who uses this location has nothing but negative comments and many are leaving to other pharmacies. We were told by the former staff at Katonah, before you closed it, some were going over to Bedford Hills. That was false, as we have not seen any staff from Bedford Hills. These staff members, especially the pharmacists, were very familiar with their customer's needs. My recent experience at Bedford Hills was nothing short of horrible and unprofessional. None of my numerous phone calls were answered. Upon going directly to the store, I was told that they do not answer their phone at the location. My prescriptions were not filled, even though I was notified on my cellphone that they were. I could not get any response from the pharmacy.

Get you act together!

May 30,2023. The head pharmacist lied about the legality of filling an out of state doctors script for my sleep meds that are considered a controlled substance. Mind you, cvs had filled my scripts for a year but he refused to fill them one day early since I was leaving for Europe the

Next day. He was willing to fill them until he learned the scripts were from my Louisiana doctor. He blamed it on safety. When I said my personal doctor knew me better than he did, his story changed. He blamed Texas law. I spoke with another pharmacist who said it was not a law but a guideline. He changes his story again and said cvs policy wouldn’t allow him to fill them. When I pointed out cvs had been filling them for a year, he seemed speechless. I told him I didn’t like him being less than truthful he reacted by vacating my scripts. They disappeared from the cvs app as well as the cvs computer bc the techs I spoke with couldn’t even find a record of my scripts being filled. At least that is what they told me. I told the head pharmacist I was done with cvs. He

Retaliates by raising the price of viagra from 25.00 to 111.00. We indeed are done doing business with cvs.

I called yesterday to the Luray, VA Walmart utilizing your automated Telephony system (8/10/2023 roughly around 5PM). I was told that my order would be ready for pickup. at 8PM. I rode a bike to the CVS only to be told they nothing about the refill.

I came back home and called your telephony system again; it stated my RX would be ready today (8/11/2023) at 11:00AM. I was driven to the store to again not receive the RX.

A nice lady at another counter looked into the issue.

The issue was my insurance will not refill the RX until 8/15/2023.

I am a retired IT Director. I wrote several telephony systems and payment through phone,

This whole incident could be resolved by CVS coding their telephony system to not blindly state the RX will be ready at time of and date of X and Y without taking into account the insurance date.

I wasted valuable time for CVS shortcoming with respect to a simple coding construct that I know is viable.

What should have happened is being told my RX would be available for pickup based on the viable insurance date.

Feel free to call me to articulate further how you can make your telephony system more reliable.

I should get a decent sized gift card for even suggesting updating your system in order to better serve your customers.

Walter W. Adkins

65 N Mary LN

Luray, VA 22835

[protected]

I understand my diabetes medication is having a nationwide shortage; however, my CVS pharmacy has no tentative date on when it will be available, nor has anyone made an attempt to contact the manufacturer to expedite or obtain an ETA. I called the CVS corporate office as well and they brushed me off to another phone number with the same flaccid results.

Is there any employee within the entire CVS conglomerate that is attempting to expedite this matter and inform the other chains of any updates? Your diabetic customers need to know before they must make the move to switch to a new medication, because our system needs time to adjust.

I expect a drugstore to have all of my prescriptions at least for one month. That would be fabulous! Every month there is at least one prescription I have to wait at least a week for. This month it was three. All three have to be taken daily! This Pharmacy does not care. They can get your money from someone else it doesn't matter whether you die or not.