Pharmacist deception and malpractice
May 30,2023. The head pharmacist lied about the legality of filling an out of state doctors script for my sleep meds that are considered a controlled substance. Mind you, cvs had filled my scripts for a year but he refused to fill them one day early since I was leaving for Europe the Next day. He was willing to fill them until he learned the scripts were...
Read full review of CVSCustomer service
My husband had an appointment with the minute clinic that went fine. However a medication that he got prescribed required a prior authorization in order to have it filled. I attempted to speak with someone at the minute clinic to discuss this, however I got a front of store clerk instead. He did not understand what I was trying to explain and when I did try...
Read full review of CVSWhy the pharmacy in belmont nc never has your medication in stock
I do not understand why cvs in Belmont NC never has needed medication in stock-it is always-"it is on back order"- it can be ozempic - monjeuro - or narcolepsy medicine. This is a 24 hour store-my physicians are getting tired of hearing this. No store, whether it be a retail and especially a store CVS we depend on never have meds in stock - WHY — I never...
Read full review of CVSService
CVS Brooklyn ST Carbondale pa 18433.[protected] It started week or so ago my dr ordered my pain med and couple days go by so I ask dr send again he did another couple days go be finally after 3rd order I saw it was in prosses about 3-4 days later still not ready dr called med in rite aid had within hour as soon as I picked it up cvs pops up ready to be...
Read full review of CVSPharmacy not following instructions along with a nasty attitude
Pharmacy CVS in Honesdale PA My 96 year old mother was released from the hospital and required several Rx I was told at the hospital at 10:30 am that the RX's were called in the CVS Pharmacy the day before Mom was finally released from the hospital at 1:30 my sister took her home and I went to CVS to pick up the Rxs I was given ONE of the five Rx's wa...
Read full review of CVSContact regarding prescription
I have been a client at the CVS at legacy and Lebanon in Frisco, Texas for 23 years. Recently, they changed the automated phone system and you can not speak to a person. Furthermore, when calling about a prescription that was called in, there is no option for it. The staff have always been professional and polite, as I have indicated many times for the in...
Read full review of CVSImmunizations
I was getting my second shingles immunization in the little room that is provided at CVS on Thatcher road. The pharmacist was excellent actually a pain-free shot. The room however was filthy. Trash was feeling onto the floor the white table hadn't been washed for a very long time and she couldn't find Band-Aids were suitable for somebody who is allergic to...
Read full review of CVSRefill
I called yesterday to the Luray, VA Walmart utilizing your automated Telephony system (8/10/2023 roughly around 5PM). I was told that my order would be ready for pickup. at 8PM. I rode a bike to the CVS only to be told they nothing about the refill.
I came back home and called your telephony system again; it stated my RX would be ready today (8/11/2023) at 11:00AM. I was driven to the store to again not receive the RX.
A nice lady at another counter looked into the issue.
The issue was my insurance will not refill the RX until 8/15/2023.
I am a retired IT Director. I wrote several telephony systems and payment through phone,
This whole incident could be resolved by CVS coding their telephony system to not blindly state the RX will be ready at time of and date of X and Y without taking into account the insurance date.
I wasted valuable time for CVS shortcoming with respect to a simple coding construct that I know is viable.
What should have happened is being told my RX would be available for pickup based on the viable insurance date.
Feel free to call me to articulate further how you can make your telephony system more reliable.
I should get a decent sized gift card for even suggesting updating your system in order to better serve your customers.
Walter W. Adkins
65 N Mary LN
Luray, VA 22835
[protected]
Desired outcome: Update your software and think like we are in the 21st century and utilize and incorporate metrics you already have on file.
Backorder/Delay on Ozempic
I understand my diabetes medication is having a nationwide shortage; however, my CVS pharmacy has no tentative date on when it will be available, nor has anyone made an attempt to contact the manufacturer to expedite or obtain an ETA. I called the CVS corporate office as well and they brushed me off to another phone number with the same flaccid results.
Is there any employee within the entire CVS conglomerate that is attempting to expedite this matter and inform the other chains of any updates? Your diabetic customers need to know before they must make the move to switch to a new medication, because our system needs time to adjust.
Desired outcome: I'd like an ETA for my prescription. The manufacturers should have a date when their stock will be released, and CVS should contact them for a viable ETA.
The automated phone system for prescription refills
I received an automated phone call on August 5th telling me that my prescription refill was ready for pick up. When I went to the pharmacy on August 9, they said that they had no prescription for me. I told them that I received a phone call saying the prescription was ready. They said that it happens frequently that customers get called to pick up...
Read full review of CVSNo bathroom available
My granddaughter and I were shopping in the CVS at 581 W Channel Islands Blvd, Port Hueneme, CA 93041. I had a horrible feeling that diarrhea was coming, and I had to act fast. We ran to the bathroom, but it was locked. My granddaughter ran to the one and only checker, who said they are not allowed to unlock the bathroom or give us a key. This was the...
Read full review of CVSThe CVS Pharmacy Manager
On Tuesday August 8, 2023 I went to the CVS pharmacy located at 9695 S Maryland Parkway Las Vegas NV 89123 to pick up my blood pressure medicine and I told the first person that I have new Part D Insurance and I want to make sure that you have this information for this prescription. She said she could not do it so she said the manager can help me. The...
Read full review of CVSSherbet mango ice cream with poor hygiene quality control
The other day, I bought two mango sorbets because it was on sale at the right time. But after we ate it, we felt sick, had diarrhea and had to lie down. Very disappointing as it is a favorite item. Please let me know if there are other victims. The seal on the lid of the mango ice cream that I bought was peeling off, so I think the hygiene quality control...
Read full review of CVSPharmacy
I expect a drugstore to have all of my prescriptions at least for one month. That would be fabulous! Every month there is at least one prescription I have to wait at least a week for. This month it was three. All three have to be taken daily! This Pharmacy does not care. They can get your money from someone else it doesn't matter whether you die or not.
High value coupons are difficult or impossible to redeem
Every month or so, CVS sends a coupon for 25% off your total order and every time I use it I run into problems. It won't scan at the self-scan machine (says the salesperson, "Oh those don't work there. You have to come up here..." and then I have to wait for 5 to 10 minutes as they try to scan, cancel, rescan the coupon. I hear the usual excuses, "Coupon...
Read full review of CVSPrescription stock
Cvs on 291 s Coombs street napa CA
Today is Friday and I’ve been waiting since Monday for my adhd prescription to be filled. The pharmacy says it’s out of stock until probably Monday. I feel really awful. I have a migraine, I can’t stop sleeping. I don’t think this is acceptable. Is it? As a patient I have no idea what to do other than write this.
Desired outcome: I’d appreciate a response
Service
Store # 7716 the Pharmacist on duty tonight at 6:26 on 7/3/23 He first did not ask who the medication was for 2 different people and the pharmacist proceeded to ask if I was taking the HCL or other version. I had nothing for reference to what he was talking about or which person. Then we told him it was which ever the doctor prescribed. He claimed he wa...
Read full review of CVSExtra care pass refund
Good afternoon-
My name is Katina Bryant and I am filing this complaint because I am being charged $5 a month for a service that I cannot use.
I went to CVS on 8/1/2023 and wanted to use my CVS credit. At that time the cashier stated that she does not see my information in the system. Then I said ok just use my coupon that I just received from the pharmacy; she stated I could not use that either. She suggested that I call to get this situation straight.
I called customer service and spoke with a representative on 8/3/2023 @3:40pm asking for a refund. At that time, I was told that my account has been closed since May 2023. So, I asked why I could not cancel and get a refund and she stated that my account is closed. I am still being charged on a closed account. I checked my bank statement today and is being charged $5 again. I gave her my card information and account number. I asked to speak with a supervisor and she stated they are all in a meeting so I should call back and go online to update my information. My question is why should I have to update my information if my account is closed and why I can't be refunded for these charges?
Please advise with a call back at [protected].
Pharmacy
I am not going to say whether I spoke to a man or woman because I am not complaining to get someone fired. I just want to be spoken to politely and not a bother. I called because my PC sent a refill for my prescription in. I called because it had not been filled. It evidently is on backorder. I called to ask if they had any idea when it may be in. I was told rudely "no idea when its in we will fill it." It wasn't the content it was the attitude. I realize everyone is very busy and I didn't mean to bother anyone but it is not the first time I have felt this way. The techs dont like to wait on customers picking up prescriptions and it is very obvious at times. These are our medications so all I am asking is just be nice. I work with the public also and believeme I know they can drive you crazy but you just have to smile and do your job. Thank you for listening.
Pharmacy
The female pharmacy technician named Phillitta, working at the Lawrenceville location in Atlanta, GA, raised her voice at me during a phone call. This occurred because there was a line at the store and they were dealing with a high volume of customers. I found it puzzling why she chose to answer the phone instead of perhaps asking if she could place me on...
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