How prescriptions are handled
The last two times I have tried to get prescriptions filled it has been a horrible experience. In both cases I have had to repeatedly call, visit, and text the pharmacy to get what I needed. I have gone for days without the needed medication. The staff has always been polite (location 8940 Coit Road Plano, TX), but the inconvenience and lack of concern and communication is appalling. The most recent incident occurred yesterday. My doctor had phoned in a refill. The location did not have the medication on hand. They failed to tell me that they could send me to another location where I could have it filled asap. When I questioned them on the delay, they said it was a new prescription. I have been on this medication for over a year. I went through a similar situation last year with the same medication and had to delay my departure for vacation to wait on the medication. You need to do better.
Desired outcome: Customers need to be notified within a day if they cannot receive their medication and provided options.
Manager at CVS Paoli, PA (Jim)
I provided a valid 15% off coupon for a lotion. I added a second bottle to also use my $4 off $20 coupon. The manager would not allow me to have the 15% off coupon as he said the computer already had validated it. The coupon for 15% off was not provided to me for my purchase. I asked to speak to the manager as all CVS managers have provided me with my...
Read full complaintPharmacy
I have been TRYING to do damage control with CVS for about 1 year now. I THOUGHT w e were in pretty good shape until today.
I got a call from a pharmacist on Ponce De Leon in Decatur today SUNDAY AFTERNOON as I was watching football. She was discussing my medications and should she call the Dr about them. I have already said I am capable of ordering my meds as needed , yet she called and asked if I wanted her to have the Dr order some more medication. My Dr is very accomplished and I don't need some pharmacist who thinks shes a Dr. to remind my Dr or me about my meds. Their records are horribly mistaken and I started to tell her about it. We also very briefly discussed my Buprenorphene meds. Then she very abrubtly said she was very Bz and had to cut me off after she very rudely interrupted my Sunday. I asked if she was short of time , then why did she call me and her records are out of date.
I don't like CVS calling me and don't want her to call again. She has a bit of a foreign accent, maybe she doesn't value Sunday like we Christians.
Desired outcome: Stop calling me to try to make herself look good at my expense. She has called on Sunday before.
Pharmacy
I put in for a refill of a drug you are not suppose to stop cold turkey without side effects - I placed the order on Sept4 was told it would be ready next day and it was not always still in process Tried calling and no one ever answered the phone so went in person today and the pharmacist was very grumpy and then fill it - but said this is dangerous to be...
Read full complaintPharmacy
I have been a customer of CVS in Publishers Drive in Fishers for over a decade. As of recent I have had repeated difficulty with a pharmacy technician when attempting to pickup my prescriptions. A pharmacist, I belcustomer service is an characteristic that is essential for this position. Morgan Buckner seems to lack that skill set. On two occasions I...
Read full complaintFormer employee
I worked at Cvs in Encinitas California and I just feel the store manager is not properly doing her job I felt as if i was attending high school it was so much drama amongst the employees to everyone knowing everyone's business was way too much and then when the storm came was my last straw I explained to her I was terrified cause living in Fl I lived in...
Read full complaintPharmacy manager unprofessional behavior
My physician called on medication - the cvs app notified me of availability to pick up - at 7:45pm - sent me prepaid bar code instructing me to go pick them up and listed an expiration time limit. Arrived at pharmacy - male at computer - I inquired if pharmacy was open or closed and let him know I had just received a message telling me to pick up.
His response was flippant and unprofessional - & dismissive to me: when I let him know I had just received the text to pick up - yeah, so, come back at 8 tomorrow “ I asked his name - woefully he told me he was Andrew - the pharmacy manager - this at store #Store ID: #1086
500 MAIN ROAD, TIVERTON, RI 02878
Rude - dismissive - disgusting behavior - exceptionally poor patient satisfaction!
Desired outcome: I would appreciate staff to be reprimanded & required to take customer etiquette training- to learn manners and considerate behavior! this is last I fill RXs at cvs- filing formal complaint w/insurance
Contact and discussed with store : Resolved -please close complaint
Unprofessional customer service
Store ID # 7609 CVS 3306 W. Palmetto Street, Florence, SC 29501 On 9/7/2023 I called about a prescription that my doctor called in on the day before. I asked the gentlemen when the perscription would be filled. He told me they were just opening and it would be about and hour. Which would have been approximately 9:30am. I waited, I got there at...
Read full complaintVanilla gift card
I purchased a $50 Vanilla Visa Gift Card at CVS, store #1768 for a friend who called me to say that the gift card was unusable since it had a slash across the account number on the face of the card. I called the clerk at the store who said that once the card left the store it was my responsibility even though there was no way I could have detected that the...
Read full complaintMedication refill and answering -0r not answering - phones.
I take medication Viberzi 100mg and refill was phoned in to CVS.,LaVale, Maryland on Thursday, August 31,2023. No notification that med had been filled, so I called the pharmacy Saturday, Sept. 2, 2023. Waited on phone for 2 hours and call was never answered. This happens with ALMOST ALL of the calls made. Called back Sunday, Sept. 3,2023, and waited 3...
Read full complaintPrescription Fulfillment
I received a text stating my prescription is ready. I go to CVS 538 Lone Oak Road, Paducah KY 42001 to pick it up. After waiting in a long line because there are already 10 cars in the drive through, they tell me I have to wait 45 minutes as my prescription is not ready and is "pending". So I go back there the next day, after receiving another CVS text, wait in a long line and again told I need to wait 45 minutes. This happens every time I go. It is nothing new. A loyal customer for years and years is now looking for another pharmacy because of the non-existent customer service. The pharmacist and the techs all have the same line, "we are doing the best we can", we can't keep staff in the pharmacy, everyone keeps quitting. As someone who has decades in management, I can tell you this; it is not your employees, it is your management. You decide if that is local or corporate management. Conduct a random survey of your customers and employees of this store. See if I am not right.
Poor service
On my Dashboard when I refill an RX and check the price it will give my one price, when I go to the store to pick it up it is a higher price. I ask the pharmacist his response was I have no control over pricing. This pharmacist is always very rude, will not do anything to help a customer. My last RX said $26.99, on pick up it was $33.09. It was filled by a...
Read full complaintMissing medication
I tried to have my husband medication refilled and was told to soon, I was told he still had 2mos medication so I looked at the bottle and it said 90 but he only taken a month, and I know for a fact he only took what he had taken because he hates taken pills also the ppl we have to deal with at this location are rude, when talking to them about a issue they...
Read full complaintPharmacy
Needed to pick up my prescriptions during my lunch hour on 8/30/2023. It was 12:44. Went into the store because I needed to pick up a couple of extra things. Went to the back of the store and all the gates were down and I could hear people talking. Went back up front and asked the clerk what was up with the pharmacy. He stated they are all at lunch till...
Read full complaintCVS Pharmacy not receiving electronic order from my doctor, multiple times for same order, multiple months
Hello, Dates: 8/29 (mid day) &8/30 (6:13pm) Location: La Costa CVS, 7740 Rancho Santa Fe, Carlsbad, CA I have had problems over the last several months with my local CVS pharmacy refill system. My doctor has sent in my monthly refills in and for the last 2-3 months they say they have not received the order except for maybe one of 4-5 of them. My...
Read full complaintCVS in Ithaca NY has gone down hill
This is about CVS in Ithaca NY on Clinton St. In the past months they have hired people that don't even know how to run a cash register. The pharmacist is negligent at filling orders on time. I've sent in orders online gone in up to a week later and it still is waiting to be filled! They don't call the physicians when a refill is scheduled to be refilled...
Read full complaintGave me the wrong prescription
I picked up my prescription this morning from CVS. I looked at the brown bag, had proper name and Rx listed. I walked back home (I have epilepsy) only to discover I only got part of my Rx plus someone else's Rx for something else. I looked it up and it says it is for GERD. I then had to walk another 1.5 miles back and forth to get the problem corrected. Not...
Read full complaintBonus gifts offered to customers
I have been a victim of this scam twice.
It is the bonus gift opportunity to buy something from a variety of discounted gifts.
The gift is never as advertised. The price is never as advertised.
The first time, was a pair of ear buds. The advertised price was supposed to be $ 6.99. When my bank statement came, I was actually charged $ 112.00 plus shipping.
The second was a car vacuum. Same identical scam, advertised as $ 9.99 plus shipping. The actual price was $ 49.99 plus shipping.
I swore I would never use this CVS service again. I have a hard time believing that CVS would allow this to happen if they ever knew. How many complaints like this has CVS had? I'm curious.
Desired outcome: Protect future unsuspecting customers
I have twice accepted to purchase a discounted bonus gift offered by CVS or their subsidiaries. And twice I have been significantly over charged.
The money is a minor insult.
The offer from CVS's vender is a scam.
I love CVS, but I can honestly say this is the worst experience I've ever had with CVS, or whoever their vendor is. The worst part was losing faith in CVS.
The first incident was for a set of ear buds for $ 12.99, but I was actually charged $ 116.99.
The second incident was for a car vacuum, for 29.99 and I was charged $ 99.99.
Chairs taken away by the pharmacy area
Hicksville, 11801 store on Newbridge Road and old country Road. had chairs for years by the pharmacy area and now it doesn’t many of us are older with problems pertaining to standing, waiting on this endless lines to get prescriptions.
never have enough help is now to a point where I’m looking for a new drugstore .
you have a line of chairs for the shots area
how about giving numbers like a butcher shop so we can sit very unhappy
Desired outcome: bring back the chairs by the pharmacy area, service the customers without such long lines waiting time
Manager
CVS manager at the Beale street location in Quincy at 9:45PM August 24th 2023 was a white male 25-30+ years old. I buy 2 gallons of water and a sand bucket. The manager uninvitingly yells across the store “it’s pretty late for beach supplies!” While it sounds neutral in text, the experience I received was taunting, rude, and pedantic. It’s hostile. Don’t...
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