CVS

I have been a customer for almost 10 years. I have yet to identify ONE way that you make it easier or more efficient for me, the one who pays. The one you advertise heavily to attract.

You are perhaps too big to understand how you completely fail a customer like me. Wait times exists in every aspect of your services. Online you tell me to call. On the phone I wait. In your store you have no system for a disabled person to sit while waiting to pick up their drugs. On the phone I get to listen to how great cvs is. Please tell me one thing that can make me feel better about being a paying customer. Or don't you have one?

Heshi Gorewitz, MBA

disabled vet with Parkinson's disease

The last two times I have tried to get prescriptions filled it has been a horrible experience. In both cases I have had to repeatedly call, visit, and text the pharmacy to get what I needed. I have gone for days without the needed medication. The staff has always been polite (location 8940 Coit Road Plano, TX), but the inconvenience and lack of concern and communication is appalling. The most recent incident occurred yesterday. My doctor had phoned in a refill. The location did not have the medication on hand. They failed to tell me that they could send me to another location where I could have it filled asap. When I questioned them on the delay, they said it was a new prescription. I have been on this medication for over a year. I went through a similar situation last year with the same medication and had to delay my departure for vacation to wait on the medication. You need to do better.

I have been TRYING to do damage control with CVS for about 1 year now. I THOUGHT w e were in pretty good shape until today.

I got a call from a pharmacist on Ponce De Leon in Decatur today SUNDAY AFTERNOON as I was watching football. She was discussing my medications and should she call the Dr about them. I have already said I am capable of ordering my meds as needed , yet she called and asked if I wanted her to have the Dr order some more medication. My Dr is very accomplished and I don't need some pharmacist who thinks shes a Dr. to remind my Dr or me about my meds. Their records are horribly mistaken and I started to tell her about it. We also very briefly discussed my Buprenorphene meds. Then she very abrubtly said she was very Bz and had to cut me off after she very rudely interrupted my Sunday. I asked if she was short of time , then why did she call me and her records are out of date.

I don't like CVS calling me and don't want her to call again. She has a bit of a foreign accent, maybe she doesn't value Sunday like we Christians.

My physician called on medication - the cvs app notified me of availability to pick up - at 7:45pm - sent me prepaid bar code instructing me to go pick them up and listed an expiration time limit. Arrived at pharmacy - male at computer - I inquired if pharmacy was open or closed and let him know I had just received a message telling me to pick up.

His response was flippant and unprofessional - & dismissive to me: when I let him know I had just received the text to pick up - yeah, so, come back at 8 tomorrow “ I asked his name - woefully he told me he was Andrew - the pharmacy manager - this at store #Store ID: #1086

500 MAIN ROAD, TIVERTON, RI 02878

Rude - dismissive - disgusting behavior - exceptionally poor patient satisfaction!

I received a text stating my prescription is ready. I go to CVS 538 Lone Oak Road, Paducah KY 42001 to pick it up. After waiting in a long line because there are already 10 cars in the drive through, they tell me I have to wait 45 minutes as my prescription is not ready and is "pending". So I go back there the next day, after receiving another CVS text, wait in a long line and again told I need to wait 45 minutes. This happens every time I go. It is nothing new. A loyal customer for years and years is now looking for another pharmacy because of the non-existent customer service. The pharmacist and the techs all have the same line, "we are doing the best we can", we can't keep staff in the pharmacy, everyone keeps quitting. As someone who has decades in management, I can tell you this; it is not your employees, it is your management. You decide if that is local or corporate management. Conduct a random survey of your customers and employees of this store. See if I am not right.

On my Dashboard when I refill an RX and check the price it will give my one price, when I go to the store to pick it up it is a higher price. I ask the pharmacist his response was I have no control over pricing. This pharmacist is always very rude, will not do anything to help a customer. My last RX said $26.99, on pick up it was $33.09. It was filled by a different pharmacist yesterday, she had run it through on a different plan, but he refused to take the time to check it, i have been through this before several times, and running it through on the right plan is always cheaper. Being on SS alone it is hard to decide between meds and food, this makes it a lot harder. Also, they have a sign up and it is on your webpage for flu shots, also says walkins welcome. While picking up my RX this morning we asked him about both of us getting our flu shots, his reply was we had to have an appointment, he would make us one and call us on Sunday {this is Friday} to let us know when to come in and get it. We live out of town, things like this makes it very inconvenient for us. I have been using CVS for several years now but amat the point of going to a different pharmacy. This is at the point now that it is totally unacceptable to me.