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Pharmacy
Sunday august 20th - pharmacy rudeness
1:29 in line at pharmacy-girl behind counter says we close at 1:30 til 2:00
I said it's 1:29 - she said we still can't take care of you
I have been a customer at this cvs for over 30 years - eddie dowling highway north smithfield ri
I have disliked the service here for many years and have learned to tolerate it-but it must be said - you people suck
Corporate & retail independence has ruined so much in this country and cvs is one of the worst offenders
A resident of north smithfield
Desired outcome: NONE why bother
Customer service
Since recently closing the Katonah NY. location, which had superior service,
the 715 Bedford Rd., Bedford Hills NY location has taken over. This store in Bedford Hills is a true disgrace to the customers. Everyone we know who uses this location has nothing but negative comments and many are leaving to other pharmacies. We were told by the former staff at Katonah, before you closed it, some were going over to Bedford Hills. That was false, as we have not seen any staff from Bedford Hills. These staff members, especially the pharmacists, were very familiar with their customer's needs. My recent experience at Bedford Hills was nothing short of horrible and unprofessional. None of my numerous phone calls were answered. Upon going directly to the store, I was told that they do not answer their phone at the location. My prescriptions were not filled, even though I was notified on my cellphone that they were. I could not get any response from the pharmacy.
Get you act together!
Desired outcome: Increase staff and quality of service.
Store lights
CVS store # 8789 — Fluorescent tube ceiling lights. Around 20 are rolling or strobing and have been for many many months. They are real bad for people with epilepsy. Dangerous and should not ever get that bad with so many lights flashing for so long. This needs to be fixed ASAP. If someone has a seizure in the store due to neglect of those lights there...
Read full review of CVSPharmacy
I went to pick up a prescription this evening from CVS and are shocked at their behavior. After getting home I noticed the bottle felt a little light for the quantity prescribed and listed on the bottle, which prompted me to count what I actually received. Long and behold, I was 20 short. I called them and they told me they would "write a note" and to pick...
Read full review of CVSPharmacist deception and malpractice
May 30,2023. The head pharmacist lied about the legality of filling an out of state doctors script for my sleep meds that are considered a controlled substance. Mind you, cvs had filled my scripts for a year but he refused to fill them one day early since I was leaving for Europe the Next day. He was willing to fill them until he learned the scripts were...
Read full review of CVSCustomer service
My husband had an appointment with the minute clinic that went fine. However a medication that he got prescribed required a prior authorization in order to have it filled. I attempted to speak with someone at the minute clinic to discuss this, however I got a front of store clerk instead. He did not understand what I was trying to explain and when I did try...
Read full review of CVSWhy the pharmacy in belmont nc never has your medication in stock
I do not understand why cvs in Belmont NC never has needed medication in stock-it is always-"it is on back order"- it can be ozempic - monjeuro - or narcolepsy medicine. This is a 24 hour store-my physicians are getting tired of hearing this. No store, whether it be a retail and especially a store CVS we depend on never have meds in stock - WHY — I never...
Read full review of CVSService
CVS Brooklyn ST Carbondale pa 18433.[protected] It started week or so ago my dr ordered my pain med and couple days go by so I ask dr send again he did another couple days go be finally after 3rd order I saw it was in prosses about 3-4 days later still not ready dr called med in rite aid had within hour as soon as I picked it up cvs pops up ready to be...
Read full review of CVSPharmacy not following instructions along with a nasty attitude
Pharmacy CVS in Honesdale PA My 96 year old mother was released from the hospital and required several Rx I was told at the hospital at 10:30 am that the RX's were called in the CVS Pharmacy the day before Mom was finally released from the hospital at 1:30 my sister took her home and I went to CVS to pick up the Rxs I was given ONE of the five Rx's wa...
Read full review of CVSContact regarding prescription
I have been a client at the CVS at legacy and Lebanon in Frisco, Texas for 23 years. Recently, they changed the automated phone system and you can not speak to a person. Furthermore, when calling about a prescription that was called in, there is no option for it. The staff have always been professional and polite, as I have indicated many times for the in...
Read full review of CVSImmunizations
I was getting my second shingles immunization in the little room that is provided at CVS on Thatcher road. The pharmacist was excellent actually a pain-free shot. The room however was filthy. Trash was feeling onto the floor the white table hadn't been washed for a very long time and she couldn't find Band-Aids were suitable for somebody who is allergic to...
Read full review of CVSRefill
I called yesterday to the Luray, VA Walmart utilizing your automated Telephony system (8/10/2023 roughly around 5PM). I was told that my order would be ready for pickup. at 8PM. I rode a bike to the CVS only to be told they nothing about the refill.
I came back home and called your telephony system again; it stated my RX would be ready today (8/11/2023) at 11:00AM. I was driven to the store to again not receive the RX.
A nice lady at another counter looked into the issue.
The issue was my insurance will not refill the RX until 8/15/2023.
I am a retired IT Director. I wrote several telephony systems and payment through phone,
This whole incident could be resolved by CVS coding their telephony system to not blindly state the RX will be ready at time of and date of X and Y without taking into account the insurance date.
I wasted valuable time for CVS shortcoming with respect to a simple coding construct that I know is viable.
What should have happened is being told my RX would be available for pickup based on the viable insurance date.
Feel free to call me to articulate further how you can make your telephony system more reliable.
I should get a decent sized gift card for even suggesting updating your system in order to better serve your customers.
Walter W. Adkins
65 N Mary LN
Luray, VA 22835
[protected]
Desired outcome: Update your software and think like we are in the 21st century and utilize and incorporate metrics you already have on file.
Backorder/Delay on Ozempic
I understand my diabetes medication is having a nationwide shortage; however, my CVS pharmacy has no tentative date on when it will be available, nor has anyone made an attempt to contact the manufacturer to expedite or obtain an ETA. I called the CVS corporate office as well and they brushed me off to another phone number with the same flaccid results.
Is there any employee within the entire CVS conglomerate that is attempting to expedite this matter and inform the other chains of any updates? Your diabetic customers need to know before they must make the move to switch to a new medication, because our system needs time to adjust.
Desired outcome: I'd like an ETA for my prescription. The manufacturers should have a date when their stock will be released, and CVS should contact them for a viable ETA.
The automated phone system for prescription refills
I received an automated phone call on August 5th telling me that my prescription refill was ready for pick up. When I went to the pharmacy on August 9, they said that they had no prescription for me. I told them that I received a phone call saying the prescription was ready. They said that it happens frequently that customers get called to pick up...
Read full review of CVSNo bathroom available
My granddaughter and I were shopping in the CVS at 581 W Channel Islands Blvd, Port Hueneme, CA 93041. I had a horrible feeling that diarrhea was coming, and I had to act fast. We ran to the bathroom, but it was locked. My granddaughter ran to the one and only checker, who said they are not allowed to unlock the bathroom or give us a key. This was the...
Read full review of CVSThe CVS Pharmacy Manager
On Tuesday August 8, 2023 I went to the CVS pharmacy located at 9695 S Maryland Parkway Las Vegas NV 89123 to pick up my blood pressure medicine and I told the first person that I have new Part D Insurance and I want to make sure that you have this information for this prescription. She said she could not do it so she said the manager can help me. The...
Read full review of CVSSherbet mango ice cream with poor hygiene quality control
The other day, I bought two mango sorbets because it was on sale at the right time. But after we ate it, we felt sick, had diarrhea and had to lie down. Very disappointing as it is a favorite item. Please let me know if there are other victims. The seal on the lid of the mango ice cream that I bought was peeling off, so I think the hygiene quality control...
Read full review of CVSPharmacy
I expect a drugstore to have all of my prescriptions at least for one month. That would be fabulous! Every month there is at least one prescription I have to wait at least a week for. This month it was three. All three have to be taken daily! This Pharmacy does not care. They can get your money from someone else it doesn't matter whether you die or not.
High value coupons are difficult or impossible to redeem
Every month or so, CVS sends a coupon for 25% off your total order and every time I use it I run into problems. It won't scan at the self-scan machine (says the salesperson, "Oh those don't work there. You have to come up here..." and then I have to wait for 5 to 10 minutes as they try to scan, cancel, rescan the coupon. I hear the usual excuses, "Coupon...
Read full review of CVSPrescription stock
Cvs on 291 s Coombs street napa CA
Today is Friday and I’ve been waiting since Monday for my adhd prescription to be filled. The pharmacy says it’s out of stock until probably Monday. I feel really awful. I have a migraine, I can’t stop sleeping. I don’t think this is acceptable. Is it? As a patient I have no idea what to do other than write this.
Desired outcome: I’d appreciate a response
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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