Avis
complaints

I rented a premium car from Avis at Tweed airport on November 2nd, 2023..

Upon inspecting the vehicle I noticed the passenger side had about $5,000.00

in damage. I went back to the rental counter and told them about it and they refused to give me any other vehicle. I told them to come look at the damage

and the other agent said "oh, the blue car". I told him to mark the damage on the paperwork and he tried to mark it on my copy only but I made him get the original and mark it. He knew exactly where the damage was without going out to look at it. Now A is has filed a claim against my insurance. After four hours of phone calls I have to send in the proof that I already showed the agent upon turning in my rental.

I wasted an entire day of my brief vacation due to poor Avis service. Car I rented at Nashville Airport on 10/11/23, GMC Terrain. oil light on 10/12. I stopped, gas station checked, said there was no oil in it! I had driven approx 4.5 hours. They put 2 quarts in, I drove 158 miles. Arrived at friend’s house in Huddleston VA, car sat overnight. Checked next morning, no oil in it again! Wasted all day trying to get Avis to pick up car as I was over one hour away from any Avis. Tow truck brought Toyota Camry, tried to drive it, nails in tire! Very poor Avis service.

I rented a car on 9/21/23 to 9/22/23 – 24hrs. One a week later, on 10/1, I was automatically charged for a highway toll charge, $14.52. The charge came from Highway Toll Administration that works with car rental agencies to charge car rental customers toll charges. The receipt gives a date and time for the charge, 9/22/23 at 12:14:15pm. The problem is the car I rented was in a parking lot at the specific time the receipt states I was on the highway. I asked HTA to provide photographic evidence showing the license plate of my rental car at the location of the toll camera at the specific time. Agagin, the rental was in a parking lot from 8:00am to 2:30pm, impossible for the car to be on the highway at 12:14.

Photographic evidence from the HTA would prove one way or another, but they refuse to provide any evidence. Hence this is fraudulent charge.

Hello

Reference Avis social media case # 694632. My rental agreement # was [protected] And my name is Gregory Smith.

The car was not very clean and it smelled like it had been smoked in. A block from the airport we stopped to fill the tank . The lot attendant said we would not be charged but on my e recite there was a 52 dollar charge.

regards

Greg

I prepaid for a rental from the dates of 09/30-10/07. They charged me $335.15 on my credit card. I picked up my vehicle on Saturday morning at 8:30 on 09/30 just like I was supposed to. I returned my vehicle on Monday 10/02/23 at 2:30 because I no longer needed it ( my car was repaired quicker than anticipated). They still charged me $304.15 for the 2 1/2 days that I had the vehicle. I called customer service just like the woman at the booth told me I needed to do and Geordia in customer service advised me that she was sorry but rates fluctuate and therefor my price I had to pay for the time I had the vehicle was $ 304.15 with a credit of $31.00. That is absolutely ludicrous! I didn't even have the vehicle for a full 3 days and to charge that amount. I will never use Avis Rental car company again if that is they way they are going to treat their customers!

my rental return agreement # is [protected]

I have just had the most appalling experience of Budget at Catania airport. I have been charged Euros800 for a minor surface scratch that could could easily be polished out. If this wasn't bad enough, I have today received notification that Budget is attempting to charge me a significant additional unauthorised sum of around £600 for “excess” charges that were already expressly included in my BA voucher booking. This is an attempted fraud and I expect it to be treated with the utmost seriousness

My name is Riccardo Just,

I picked up a Toyota Hilux from your Hamilton branch on 4/09/23. The customer service agent told me to bring it back with a full tank. When I got in the car I noticed that the Petrol gauge was not on full but about one eighth empty. More fool me thinking that maybe this car looks like that when it's full (as all cars are different) so I drove off without checking. I only drove ,probably, 70 to 80 klm's . When I stopped to fill the tank it took $37 AND moved the guage all the way past the full sign. SO fundamentally I was ripped off somewhere between $20 and $30 worth of diesel. I told them at the office when I returned it on the 11/09/23/ not really expecting them to do anything so I am writing to you to let you know your cars are leaving the lot NOT full and customers are being over charged.

I have recipt of avis taking 2800 out of my bank account wrongfully.I trie3d calling for months about my issue no one actually came thru.One agent says he would send me alink if i copied the bank statements and address the issue,and they would send the refund in 3 to 5 business days,nothing has happened ,tried again they said they was going to send again if i re post the recipt with dates from bank highlighted i did that also,nothing was done.Sad to say i really like this rental company but this really had my account in critical condition,due to high electric bils due to extreme heat here i the south..If you can get in touch with me asap,i would love that so much ,my gmail is [protected]@gmail.Com

We pick up the car July 21 2023. For 12 days. Shawn Rogers. Booking number 2023949ous5

We requested a compact car.

There was a discussion about it because they tried to upsell and we said no because of gas prices.

Upon return of the car we noticed another 203 American dollars charged.

We called and said no way we didnt order a mid size. We are 2 people only travelling. They offered us 100 dollar credit or 2 days free rental we said no. A manager was suppose to call us back and hasnt. It has been 2weeks. Then we get a charge for smoking. Which is a joke we do not smoke. There was black marks by the window already which probably was a smoker at some point but not us!