Register Sign in
FILE A COMPLAINT
Car Rental Budget Rent A Car
Budget Rent A Car Logo

Budget Rent A Car

196 Complaints
File a complaint

Having problems with Budget Rent A Car?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Budget Rent A Car Customer Service Contacts

+1 800 331 1212 (United States)
+44 844 444 0002 (United Kingdom)
+43 160 1870 (Austria)
+32 27 120 840 (Belgium)
+420 235 325 713 (Czech Republic)
+45 33 913 900 (Denmark)
+358 96 866 500 (Finland)
+361 214 0420 (Hungary)
+354 562 6060 (Iceland)
+31 736 242 640 (Netherlands)
+351 219 940 443 (Portugal)
+41 448 091 818 (Switzerland)
+966 26 927 070 (Saudi Arabia)
+27 113 980 000 (South Africa)
6 Sylvan Way
Parsippany, New Jersey
United States - 07054

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Budget Rent A Car Customer Service. Initial Budget Rent A Car complaints should be directed to their team directly. You can find contact details for Budget Rent A Car above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Budget Rent A Car. Discuss the issues you have had with Budget Rent A Car and work with their customer service team to find a resolution.

Budget Rent A Car Complaints & Reviews

Feb 25, 2021

Budget Rent A Car — Charge

My original booking (booking #[protected]) through Cheap Air for my rental car showed a charge of 272.47. When I...

Read full review →
Feb 04, 2021

Budget Rent A Car — My profile was created with wrong spelling for the voucher by budget cust svc

Last year Mar 23, 2020 I received an email with Coupon code ... the voucher was given after the cancellation...

Read full review →

Budget Rent A Car — drop off

I booked a flight to Vegas when I was done I scrolled down and it said would you like to rent a car so I clicked on it ..instead of giving me airport budget it directed me to budget on Fremont Street 40 dollars away then I had to carry 3 bags thru a motel and when I got there the guy was at lunch waited 20 minutes...very angry at this point .then when I left I dropped it off at the airport and paid a 25 dollar (wrong original location) dropp off fee i was more angry...why didn't you automatically direct me to the airport budget !!!

drop off

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Budget Rent A Car — Rental Car Service

    I made a reservation for a Ford Focus rental car to be picked up at Budget on January 7, 2012 at the Orlando Airport. I received text messages stating the car was ready for me to pick up. Upon arrival to the airport I had to go to 2 different places. There was a long line & since I had a car ready I went into the fast lane. When I spoke to the man behind the counter he told me that the car had been recalled & he didn't have a car for me. I told him I had to get to a funeral & had to have a car to get there. I went back to the main lobby, on the other side of the airport, & I waited in long line of about 60 people & the agent gave me the keys to a Kia. When I got to the vehicle & opened the door I was shocked! The car was filthy & had not been cleaned, from nastiness all over steering wheel to filthy seats. I went back to Fast Track to get someone to look at the car & was told that was all they had & I could take it or leave it. Since I had to get to Vero Beach for a family funeral, I took the car. On the way there my brother & I kept hearing a noise & the tire light kept coming on. When we got to the motel we looked under the car& checked the tires. It appeared to have parts falling off of it & the tires were bald with wires showing through & chunks missing! We called Budget & they told us to go to Budget in Vero Beach & there would be a car for us. When we arrived no one knew about it & we had to leave without a car. The next morning we called Budget Road Side Assistance & they told us to go to the Melbourne Airport & they would have a car for us. Once again they did not know about it & did not have a car for us, after driving an hour & 15 minutes. A nice lady named Liz saw the car & did what she could to get us a car. She was the only good thing about our experience. It took 2 days to get a safe, clean vehicle to drive. Days that should have been spent with a grieving family. Upon returning this vehicle I was charged an additional 71.93 for fuel, after filling up the previous car before trading it in. The nice man did refund us the gas money. Rental Agreement # [protected], Reservation # [protected]-US-6
    Pickup Date 01/07/2021, Return Date 01/11/2021.
    Bertram Gore Phone: Hm [protected] Mobile [protected]

    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service
    Rental Car Service

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Aug 28, 2020

      Budget Rent A Car — Overcharged $1200

      We rented a car in Destin, FL and were supposed to return it to Wichita, KS on 7/25. We decided to stay 2...

      Read full review →

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      Aug 28, 2020

      Budget Rent A Car — Unjustified additional billing

      Hello, I returned my car with a missing car emblem and no further damages. Budget waited 90 days to send a...

      Read full review →
      Toronto
      Jun 24, 2020

      Budget Rent A Car — Unauthorized debit card charges and overcharged

      I rented a Tacoma truck from Budget Rental car in St. George Utah on 05-19-2020 because the flight I had...

      Read full review →
      Apr 28, 2020

      Budget Rent A Car — Double charging

      I pre-paid for a budget rental car through my online account. I arrived at the kansas city airport budget and...

      Read full review →
      Apr 01, 2020

      Budget Rent A Car — Scam charges after a nine hour flight

      Auto Europe uk voucher No.UK4916495-1. Budget DA res No.12345670GB1 We were totally misled by your counter...

      Read full review →

      Budget Rent A Car — customer service

      After many travel delays and cancellations I had to change my rental car and airport to travel to Chicago. I arrived at the Budget Midway counter around 11:30 (pm). The price of a Budget rental car was double what Enterprise cars are. They "convinced" me I needed an upgrade because of road conditions which turned out to be false so additional money paid for NO REASON. I asked for gas to be put in by them for convenience instead they did not put this in the contract and my oversight did not notice as I was exhausted so now they want to charge me $109 for a TANK OF GAS. This company oversells their product and takes advantage of the consumer. I am a military mother trying to get to her sons Naval Graduation and have had to pay exuberant fees to make this happen - can someone help to get some of my money recouped. CS with Budget has no compassion or care and I will NEVER rent a car from them again.

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Feb 06, 2020

        Budget Rent A Car — car rental service

        I returned a car to ft myers international airport, on january 31 st, and had to deal with this impossible...

        Read full review →
        Nov 26, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Budget Rent A Car — car rental

        I picked up a rental at this location on 11/19/19 because my own car was having problems. When I went online...

        Read full review →
        Nov 16, 2019

        Budget Rent A Car — voucher not accepted by budget attendant

        Having sent a reimbursement request through the online customers service link below and not receiving any...

        Read full review →
        Oct 25, 2019

        Budget Car Rental — car rental

        Priceline Trip # [protected]. The above Budget Car rental for October 16-22, 2019 was cancelled on August...

        Read full review →
        Oct 12, 2019

        Budget Rent A Car — fraudulent transaction

        Budget, On October 11, 2019, I learned that my Master Card was fraudulently used by your company in the...

        Read full review and 2 responses →

        Budget Rent A Car — fraud, deceptive practices and unethical behaviour

        September 6, 2019
        Rental # [protected]

        after contacting Budget three (3) times prior to paying for the rental, we were told my son - who is Active Duty Military - would not have to pay the Under-Age Drive Fee. Once he turned in the car, he was charged the fee anyway. My son and I called, spoke to a manager, who told my son to take a picture of his Military ID, send it to the email address the manager provided and that it would be resolved.

        It never got credited and now they claim they aren't going to credit it and that we were never told it would be credited. Budget customer service agents are lying to customers which seems customary with Budget. Deceptive practices and unethical behavior are definitely part of their daily program. I just want my $174.00 back. I'm reporting them to the BBB, sending a copy to my Lawyer and reporting them to whatever government agency oversees rental car companies. They are deceitful liars and they seem to be pretty proud of it when you talk to them on the phone.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Budget Rent A Car — overcharging of budget rental

          Horrible experience with Budget Rent a car! We booked and prepaid the 7-day rental amounting to $253 after tax. Upon arrival at Budget's office at John Wayne airprort, they asked us to give two credit cards and my return ticket since i am a tourist just for identity validation. I clearly asked their staff if the cards will not be charged and he said YES. We declined all insurance or extras but 2 weeks after i saw my credit card statement and it reflected a $338.25 worth of insurance!!! We called customer service and even went back to the airport and they all said the same thing, that they can refund/cant do anything about it. I just find it unfair since the guy didnt even take the time to review or explain the whole agreement to us and just made us sign. We specifically asked them not to add any insurance and made sure they wont charge my credit card!!! Also, their customer service agent hung up on me while we were on the phone!!! How do we resolve this. I cant pay this $338.25 since i didnt even ask for it, wasnt even made aware of it. BUDGET RENT A CAR!!!

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Sep 10, 2019

            Budget Rent A Car — lack of vehicles, too many issues to name

            I have rented from this location (WB2) many times, for some reason. I guess I like the abuse. Typically, they...

            Read full review →
            Aug 19, 2019

            Budget Rent A Car — roadside assistance

            To Nora Henry and all, [protected] [protected]@avisbudget.com Rental date: 07/25/2019 Rental#...

            Read full review →
            Aug 03, 2019

            Budget Rent A Car — additional driver

            I recently traveled to the Outerbanks for a family vacation, I rented a car with Budget through AARP with the...

            Read full review →

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.