I pre-paid for a budget rental car through my online account. I arrived at the kansas city airport budget and gave them the information. I returned the car and flew back home. A few weeks later, I received a charge for $208.71 from budget kci. I contacted budget and explained that I had pre-paid on their sight $191.60 but that kci had charged me again for $208.00. They then went into an excuse mode, letting me know that the budget at kci was a franchise and that they are not on the same system... Let me make one point... I don't care that they are a franchise on another system, that is your problem. I provided all the documents showing the double billing, and they said I would hear something in a few days. I did, and all the perforated letter showed was that I was late one hour, so the charges were valid. I asked, so being one hour late is $208 and some change charge? I again contacted budget customer service on sunday, april 26th and went through everything for the 3rd time, and I was asked to go back through all my documents and send them over in an email... Just a note, this took time because the original charges were in february. I did and sent it over with the case number [protected].
This time I received a response much quicker but with the same formatted email about me being a little late and that the charges were valid. They again did not address the fact that my information showed that I was double billed. I don't give a crap about the one hour late charge, the fact that I was charged over $400 for a three-day rental of a car for work. Budget and the incompetence of your staff to address a mistake that I have fully documented are crazy. You have taken so much of my time and effort to correct something that should be so simple is unbelievable. Let me repeat what I said above that I have been told all 4 times I have contacted your customer service, I don't care that the kansas city airport budget is a franchise not on your system. They carry your budget name and I am making sure that everyone in our company and anyone who will listen knows about the tone-deafness of your organization. You may be a little cheaper, but you have taken so much of my time you are the most expensive rental car company.
