Zipcar
Reviews and Complaints

Zipcar itself is actually not to bad to rent a car from on demand from my experience. The most major plus about them is the fuel card they provide in every vehicle. Although it does have some areas it could improve, such as there is no grace period for being late returning a vehicle. It could be less than 5 mins late and they still will terminate your membership for it, if it happens 3 times or more. They will also charge you more than what they claim they will in fees and not provide any additional information on why it’s extra. They purposely will “reserve” the cars themselves randomly so you have to return the vehicle instead of being able to extend your trip. There rates are extremely exaggerated on weekends and claim it’s due to demand for cars but very car will be available when they say this.

I had a really bad experience with Zipcar Inc. Their customer service is the worst I've ever encountered. I've been using their service because it's the only option available for renting a car at my college, but I'm done with them now. The customer service representatives were very rude and unhelpful. It was a frustrating experience trying to get any assistance from them.

I had some issues with my account and needed to speak with someone to resolve the problem. When I called their customer service line, I was put on hold for a long time. When I finally got through to someone, they were not very friendly or helpful. They seemed annoyed that I was calling and didn't want to take the time to help me. I was very disappointed with the way I was treated.

Overall, I would not recommend Zipcar Inc. to anyone. Their customer service is terrible and it's not worth the hassle. There are other options available for renting a car that have much better customer service. If you're looking for a reliable and friendly car rental service, I would suggest looking elsewhere.

I gotta say, I was pretty disappointed with Zipcar. I mean, I wish I had known about all the problems people have had before I signed up. I've had a bunch of issues myself, and the customer service was just terrible. It's like they don't even care about their customers.

One thing that really bugs me is all the hidden fees. I mean, come on, just be upfront about the costs. And the customer advice? Don't even get me started. It's like they don't know what they're talking about half the time.

Overall, I wouldn't recommend Zipcar to anyone. It's just not worth the hassle. There are plenty of other car rental companies out there that are much better.

Zipcar Inc. is not what it used to be. Their customer service is terrible and ineffective. They just apologize and don't act. I had to give up after 2 months of haggling to get my refund for their cancellations and lack of service. They just cancel your trips at will. It's a sham business with cheater employees. I would advise you to avoid them and be safe.

This service is really not that great. The cars are not always in the best shape and they don't seem to be cleaned very often. The people who work there are not very helpful and it can be really frustrating to deal with them. If you're only going to be using the service for short trips, it might be okay, but I wouldn't recommend it for anything longer. Also, make sure to bring your own hand sanitizer because you never know what kind of germs might be lurking in the car. If you do need to cancel your reservation, be prepared for a lot of hassle because their refund policy is not very good. And even if you do manage to get a refund, it's not worth the trouble. When you try to complain to the customer service people, they don't seem to care at all. It would be nice if they could invest in some training to improve their customer service skills.

I gotta say, I had a pretty frustrating experience with Zipcar Inc. I called their number a bunch of times and talked to their reps, but they kept saying they'd get back to me about why I wasn't eligible to use their service even though I met all the requirements on their website. I waited and waited, but after three whole months, I decided to give it another shot. And you know what they told me? That they couldn't give me a reason at all! What a waste of my time and money. I had to fork over $26.66 just to find out I wasn't eligible, and they couldn't even give me a valid reason why. All I got was a lame "Sorry you're not eligible." Come on, Zipcar, you can do better than that.

I recently had an experience with Zipcar Inc (zipcar.com) that left me feeling quite disappointed. I had booked a ride and was charged $82.64, but unfortunately, I was unable to use the car on the day I had booked it. After a few months had passed, I finally got around to calling customer service to request a refund. Despite the fact that I had not even touched the car or opened the ride, I was told that I would not be receiving a refund or any money back.

I spoke with both a representative and a supervisor, but neither of them were able to help me. I was quite frustrated with the situation, and to make matters worse, they did not even provide me with a link to leave a customer review. Overall, I found the service to be quite poor, and I ultimately decided to cancel my membership.

If you're looking for a better experience, I would recommend using a service like Gig instead. They offer a more reliable and customer-friendly service that I have found to be much more enjoyable to use.