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Avis complaints 466

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2:47 pm EST
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Avis deposit refund

I mrs c claassen just want to complain about the 2 deposits that was not refunded to me when I rent a car from avis rental cars from youre branch in paarl, cape town. I have send a couple of emails and got only one feedback that I should submit the details, and after doing so nomore responds from youre company. I feel that youre service is very bad. I read about youre companies vision and values about honesty, humanity and empathy but have not received any of that. I hope that after this email that I will receive responds. I can be contacted at the following email address. [protected]@hotmail.com. Thankyou

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7:03 am EST
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Avis they take the money and give no car

My husband had an interview in Oklahoma and we live in Ohio. I ordered a car to be waiting for him at the airport. Avis confirmed the order, took the money OUT of our account (we used a debit card), and sent us a confirmation. When we confirmed the rental the night before he left, we were told the only thing he needed was his return ticket and ID. He gets in in the middle of the night, goes to the counter and they would not give him the car. They first told him they do not accept debit card (oooops on their part, the website says they do, not to mention they already took the money!) They when he showed them the confirmation receipt (which states it is accepted with w return ticket). Then they told him he did not pass the credit check (him since when is 790 bad credit?). He ended up having to take a taxi for the 219 miles to his hotel room. Then of course to his interview and back to the airport. When I called to demand the money back they made the comment of keeping 100 dollars for not showing (ooooops sorry, he was there, they refused to give him the car.) and 100 dollars for last minute cancel (one, he showed up they refused to give him the car that was PAID for and two if they refuse to give you a car how are YOU the one canceling?) My advice...go somewhere else. Or have a major credit card that you can be ripped off on. They have the WORST customer service I have EVER run into. They left him stranded in a strange city, with no recourse and did not so much as loan him a phone book. When I called they tried putting all the blame on us while we had the proof they breached contract. One rep even asked me if I could read! We have received most of the money back now, but who knows about the rest.

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9:54 pm EST
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Avis refer a friend

hi my name is linda i refer two people to your company who purshace a car there and i was told that i would recive something for that .i spoke with a salesmans who ask me a series of question one question was my social sectuiry number witch i thought was very personal and he was very rud when i didnt give it to him . if that .s your policy then i don.t give that personal information out thank you

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11:12 pm EST
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Avis overcharges to credit card

I rented a car at Alicante Airport from Avis through Monarch airlines. The first car offered was rejected as it stank of tobacco /pipe smoke. I was presented with choice of a further two cars that had just been returned from rental but had to wait for them to be cleaned. I didn't thoroughly check the replacement car as I was more concerned about the smell of the interior. Two weeks later the clutch went on the car and Avis sent out a replacement car on a breakdown truck. I don't speak Spanish but the truck driver gave me the impression that he understiood that the fuel tank was half full and that there was no damage to the car except for the clutch failure.
At the end of the rental period I ws presented with a credit charge bill for wheel/tyre damage and a full tank of fuel amounting to Euros150.66. I refused to authorise the payment . Four days later I received notification that Avis had debitted my Credit card with £384.06 for the disputed 150.66 Euro bill and the garage repair bill for the clutch. Trying to contact Avis to resolve the issue has been impossible. What legal action can I take to get me money back?

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7:27 pm EDT
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Avis authorization without an actual agreement

Last Tuesday I was about to rent a car at Avis in San Diego. When I finally was happy about choosing a certain car and was offered a certain prize I was ready to sign the rental agreement. The lady at the counter already had my credit card and was just about to print out the papers.
1200 dollars was the agreed prize. When I then saw the rental agreement it suddenly stated 1800dollars. Of course I refused it and gave the lady behind the counter a total no-go to that. Note, I didn't sign anything.

Back home I realize that Avis has authorized 1800USD of my card. Now it already was a bit late, so I chosed to call them the morning after. After 15 or so calls where I always just ended up at their international desk (that told me the authorization would stick for three days, which is NOT the case) I am today, a week later, still in the same situation. Avis just transfers me to the international customer service and the San Diego Avis office doesnt answer or tells me they are busy with other customers.

Any suggestions?

Regards,
Christopher

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11:44 am EDT
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Avis rude customer lack of service

On i booked an airline & car package on Orbitz. I was given the option to keep the flight, but upgrade the car. As i had a paraplegic passenger, i needed a full size car with a large trunk that would accommodate a wheelchair. I booked the upgrade, & it said i would get a Chevy Impella. I arrived at the Fort lauderdale airport Avis counter at about 5pm Tuesday October 9th. As things were slow, i went straight to an agent. At first this lady seemed very nice, but as things progressed it was obvious she was trying to fool me, so she could screw me out of as much money as possible. I gave her my reservation form, to which she said she would look for an upgrade. I told her i had already upgraded online, but i might as well have talked to a deaf person, as she paid me no mind.She tried to give me an SUV, but i told her that vehicle was no good for my passenger. The she said she had found a BMW, which was " fifty ". I told her i needed a vehicle with a large trunk, so she wanted to show me the vehicle.She took my suitcase & put it in the back office, & we went out to the parking lot. She showed me the BMW, then parked next to it was a Mercedes which she said had all leather interior, & was " eighty ". I asked her if that was per day or for the week, to which she replied " per day ".I told her i would keep what i had booked. We returned inside, she gave me my suitcase & i went back to the counter. Still insistent she tried once again to upgrade, saying that they had a sale on. What she should have said is " we do not have the car you booked, i get paid on commission, & i am doing my best to SCREW you ". She then called a male employee over, & asked him is a Towne Car was " G or H ". Finally she said she had found me a car, & she proceeded to give me a folder with a silver car. She said that was " twenty", her slick way of trying to screw me.Had she not, she would have said that will be fifty, eighty or twenty dollars more a day. I told her once more i would keep what i had already booked & paid for online. She then gave me a very rude sniggle. However there was more to come. She then pulled out a card, trying to sell me insurance which was $23.00+ a day. i told her i had booked & paid for the insurance when i booked the car.She then very rudely replied " well i do not know anything about that ". I took out my paperwork & showed her that the paper said " AVIS" & asked her what did that cover. Her reply was " i do not know you will have to decide that ".
Then she tried to sell me another insurance for $ 15.95 a day, & once again i told her that i had already booked & paid for insurance. As if that was not enough of my time wasted, & i was very mad & annoyed, she tried to sell me insurance in the event i had a flat tire, or locked the keys in the car. At this time i raised my voice, & told her i only wanted what i had booked, to which she laughed again. She than asked who would pay for the damage to the vehicle.Then she tried to sell me for $68.80, a deal to bring the car back empty of gas.I took this option, as i figured there was nothing else she could try.Forty minutes later after arriving at Avis, i sat in a car which was not what i had booked, & had not been cleaned properly as the last renters paperwork was still inside.I rented from Avis twice in one trip, FIRST & LAST. I have travelled the world over, & never have i encountered suck TRASH for service, & an agent who tried their best to screw me over. I have written a complaint to Orbitz, & i am going to write one to the Insurance company. I am also going to post it on Trip Advisor, so that no one else has to deal with this TRASH.

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9:50 am EDT
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Avis Re: overcharging, contract [protected].

On 21/06/2012 I hired a car from Avis (South Africa) from their East London office. I had earlier been given a quotation of 3937 South African rands(see below), and a total of R6708 with the holding deposit; the deposit was going to be refunded in full after I had returned the car without damage or ticket fines. To my surprise I was asked to pay R8000 when I went to collect the car on June 21, which I duly paid because I was desperate for transport. I was supposed to return the car on 22/07/2012 at 13.00 but I returned it on 23/07 at 08.00. For the last 3 weeks I have been battling to get my deposit back and I now resort to your office to help me get the money back.

Dear DM, TUTANI
Date:
13 June 2012
Thank you for affording us the opportunity to provide you with car rental.
Your reservation is confirmed as follows:
Reference #
[protected]-ZA-4
Rental Days
1 Month(s) & 1 Day(s)
Renter's Name
DM, TUTANI
Confirmed
Yes
Rental Location
EAST LONDON APT
Return Location
EAST LONDON APT
Rental Date/Time
21JUN12/1300
Return Date/Time
22JUL12/1300
Car Group
Group A (KIA Picanto or similar)
Rate Code
KU
KM per Month Included
3000
Rate per add KM
2.11
Month 1 Estimate
ZAR 3809.88
1 Day Estimate
ZAR 127.00
Period Total
ZAR 3937.00
Estimated Monthly Authorization
ZAR 6708.00
Rate Includes
Rate Excludes
14% VAT
Monthly Contract Fee
All Surcharges
Collision Damage Waiver
Theft Loss Waiver
Liability Amount
In the event of loss or damage to the vehicle, an amount is payable, subject to terms and conditions of the rental.
TP (Theft Protection)
ZAR 11200.00
Collision Damage Waiver (CDW)
ZAR 11200.00
Optional Extras

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NickFJ
, ZA
Aug 29, 2018 4:09 pm EDT
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We hired 3 vehicles from Avis Safari for 20 days, (second year that I have done this hire). We paid in full prior to pick up. A few days before we picked up we were told that we had to also now pay the driver insurance up front, an additional R30 000 (this is normally secured against each drivers credit card and is not a physical payment). I did this. Remembering that we had already taken out 100% insurance cover. On returning we were only refunded R24 000, R6000 short. I have tried now for over 4 months to Avis Safari South Africa, Avis Safari Namibia (one of the directors) and Avis South Africa complaints. No answer or explanation at all from any of them. This is outright theft. My advise to travelers "Do not think that Avis being a big name is protection" I will not hire vehicles from them again.

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Arnito
, US
Jan 28, 2016 3:15 am EST
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I rented a Hyundai i10 from the Avis branch in Strand street, Cape Town, for about three months with a monthly contract with Super Waiver. I had this contract from August to October, and paid ZAR5951, 46 per month (E596148862 is one of the rental agreement numbers).
Mid-October I made a new contract from the airport branch in Cape Town, with the same terms, a monthly contract with super waiver. After the end of my contract period, I discovered I had been charged ZAR10940, 63 per month (E596905105 is one of the rental agreement numbers). This is double the fee that I paid for my contract made at the Strand street branch.
The reasons I was been given about the doubling of the contract fee were that it is more expensive to rent a car at the airport branch than at the other branches, and that the company is free to change the car rental fee at any time.
I do not deny that I have signed this new contract, but I was not told about the high monthly price when I signed, and the price is double the price informed about on your internet pages (http://www.avis.co.za/monthly-car-rental/one-to-two-month-car-hire.aspx), and also double the price I paid for the car rental in Strand street.
I think the Avis company should refund to me half of the fee that I paid for the monthly contract made at the airport branch, but after having had unfruitful and unpleasant conversations with the Avis customer service, I doubt this will happen. Avis, which is an multinational company, appears unreliable and crooked, and I will never use it again or recommend it to others.

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Nicole Kitching
, US
Nov 16, 2015 7:42 am EST

We have also rented a vehicle on the 2nd of November 2015 in Germiston and dropped it off in Mafikeng on the same day. They were quick to debit the monies for the km's charged extra from my account, but still no deposit. Phoned Avis on Tuesday, I was told that Thursday the money should reflect. And up to today still nothing. Will never make use of Avis again.

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Ayanda Nzimakwe
, ZA
Jun 27, 2015 6:53 am EDT

I have made a booking for someone, I was in Margate airport he collected the car Kokstad. He used n returned the car, I was contacted, the car has been dent. Okay that was fine, I asked the driver and he said they lying the car had scratches and dents, to my surprise that the car has dents to where it was said to be scratches, on the exact spots. That's what they said, I need a platform when I can be assisted, reservation is 0750 7279 ZA3. This is a big scam. Now I am forced to sign and repair this, this so fraudulent.
See these pictures here, corruption.

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Albertv
, ZA
Apr 02, 2015 2:24 pm EDT
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I've also made a booking for one of my employees at Cape Town Avis, Reservation no: [protected]-ZA-3, pre-paid. The car was refused on the date of collection. The employee was stuck at the airport at 21H00 tonight, Avis do not care for customers, or at least the person behind the counter do not care!

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JorgeC70
, ZA
May 06, 2014 5:22 am EDT

I've also had a car from AVIS and they had me pay a deposit with my credit card which was supposed to have been returned with the return of the car.
I've returned the car on 3rd of April 2014. Today the 6th of May I'm still struggling to get my deposit back. Excuses on excuses and still no date on when I'll get my deposit back.

Jorge Correia

Ref number [protected]

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3:56 am EDT
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Avis hiring scam, beware, only hires for temporary period, fires people lies

People need to be aware of the avis hiring scam out there - this stupid awful company just hires people for peak seasons around 3 months then fires them before the 90 days is up - so they can't get benefits or become union employees. Most people out there looking for jobs have no clue about this, and get screwed in the process. Avis budget group makes people think that they are getting hired for a permanent position and are on probation. There is no probation. Most people will get fired before the 90 days is up. Once avis has used abused people, forced them to come to work not miss a day, come sick, dying anything, manipulate them, avis will then let them go for no reason - they will get good employees go, good sales reps, good people. They will also keep all the shady bad people as permanent employees and they also have no standards by which they actually hire the permanent people - its usually a popularity contest amongst the managers who actually are the ones who vote to keep who they want in! Its a really bad system and unfair to employees who aer hard working and honest and beware if you are an honest employee you will get screwed or fired before 90 days is up!

When people are on probation, avis tells them that they have to be there on time, at work no matter what? This is a way to get these employees to work their a*es off for no reason when in the end they get fired... They get used by avis for three months during busy season and all the permanent employees in fact, will call in sick late constantly and also make the new hires take all the customers and do no work and even abuse new hires. Managers also take advantage of new hires and mistreat them and make them work ridiculous things and treat them badly because they know they can get away with it since it's probation and everyone wants to be a regular employee, but the truth is very few will get selected to move on and there is no standard by that selection process. So dont let them use or abuse you if you are a new hire and get that you most likely, will not make it through probation unless you kiss managers a*es or are a liar or shady! They seem to really like the shady bad employees! And if you miss days they won't fire you because they need you and are just using you... For hell of it and making you take all the customers while their other employees sit back and do nothing and harass new hires. Also they had some commission bonus to people's paychecks as an incentive it's kind of like, ok we're using you for three months so here's some extra money... That is the compensation for them using you! Dont expect a permanent position except to get let go before you can get benefits or anything else!

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Avis fraudulent damage charge

Returned a rental car to Avis Amsterdam 9 April, 2012. Posted hours said they opened at 7AM, waited nearly an hour past that time, no employees. Took pictures of every panel of car to show it was clean and undamaged, left keys in box with note to call me. When they called 3 hours later, said there was a scratch on door. I asked them to take a picture of damage and email or send to my phone. They refused. I said I was getting a taxi to their agency to view alleged damage. They said they were rerenting car. I asked them to hold vehicle for 20 minutes so I could see alleged scratch, they refused. They charged 252.00 dollars to my VISA for alleged repair. I refused charge with VISA and again asked AVIS for proof of damage. VISA said that merchant "refused artibration" and put the charge back on my card. This rental agency runs this scam by not being open when promised then making up a fradulent damage claim. VISA is helping them, they never made AVIS provide proof to substantiate damage claim.

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5:31 am EDT

Avis budget rent a car breaches contract

Budget rent a car breaches contract, strands mom & 2 daughters.

Saturday night, june 9, 2012, the mother and daughters disembarked their airline at san diego airport secure in their pre-confirmed, credit card transacted and charged, contract – with budget prepaid confirmed contract number – for a budget rent a car to be waiting for them.

The budget agent refused to release their car, agent demanded cash plus $200 surcharge; alternate credit cards and check were refused. Again and again the agent demanded cash or no car.

Traveling under standard safety precautions, the mother did not carry enough cash to cover such a large demand.

The budget agent laughed at the mother’s pleas for help and safe transportation to their motel.

Budget breached the prepaid, existing contract on which a credit card charge for the full cost had already been conducted and confirmed.

Budget stranded the mother and two daughters, at night, on the streets of san diego – without safety or ground transportation and without a shred of concern for their safety.

For six hours phone calls were made to budget by the mother and family members around the country for resolution to the issues with the same universal answer from budget, “can’t help you”!

A concerned female san diego airport employee offered the mother and daughters a ride to their motel.

After the series of complaints by the extended family, budget did reimburse the mother’s credit card for the charges previously made to cover the car rental contract they breached.

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Avis hiring scam - hires during peak season deceptive to employees

Potential employees need to be made aware of avis budget group's ridiculous hiring scam. Avis will hire people during their PEAK seasons...they will go through this huge MASS HIRING of people, and hire and hire. They are a really deceptive company- they make employees feel as if they are on probation and upon succsesful sales goals and coming to work and being a good employee they will pass probation and be a permanent employee. They make it seem as if this is an actual reality for them when the truth is, they MOSTLY hire people JUST for peak season and it's only temporary employment. They don't tell people that they most likely will end up getting fired or laid off and many times with NO good reason, for there is no standard by which avis budget group will hire or fire people. They will keep lazy bad employees, or even very bad people, bad sales people and just some of the worst employees you can imagine, and get rid of good employees too. they will keep BAD sales reps, people who hate to sell, and people who dont even want to be there and fire good employees who really wanted to work there. EVerything avis seems to do is backwards twisted and weird, and they have NO ethics at all or standards. There is no standard by which they hire or fire, and they will get RID of hired employees BEFORE THEIR 90 DAYS IS UP.

The problem with the company is that they extensively train people, and put them through this huge training only to fire them when their peak season is up, before 90 days, and they are left with way too many employees and have to let people go home they are so overstaffed. It's a really shady bad company the way they do these practices and run very poorly. Lying to, deceiving and scamming employees and customers seem to be the forte of this company. They apparently lie to and deceive EVERYONE they can, not just the customers. They teach their sales reps to lie and worse, they reward shady tactics and bad sales reps, liars cheaters, and punish good harder workers. I witnessed good hard workers let go, while they are proud to have scam artists, and even aggressive crazy people working there who are bullies who bully others stay and continue with their bad tactics. They reward bullies, bad sales reps who are bullies, and abuse of employees.

Most potential employees have NO CLUE they are just being "USED" basically by this company for up till 90 days and then will be LET GO before their benefits start. Avis will try to make up ANY erroneous reason just to let people go once they no longer have any use for them. This is important for people to know as if some of us had known this we wouldn't have even started with the company- basically they make you think you aer starting a career with them when that is NOT the case, you will waste 3 months of your life working for this company and also working like a slave, because while you aer on PROBATION...you will be used like a tool. They put fear in new hires to do well during probation...out of the expectation they will get hired permanently so the poor new hires, will struggle, come to work every single day..on time..even come to work while sick, ill, anything...get used by the managers AND other employees who bully them...the NEW HIRES will be forced to take ALL the customesr by the other employees who are bullies and jerks. The regular employees will mistreat the new hires, abuse them or even yell at them and make them take customers while the "regular" permanent employees sit in the back and chat like the lazy idiots they are. This is just a corrupt company run by VERY corrupt unethical people. There are NO ETHICS at the company whatsoever... even MANAGERS will bully new hires and mistreat them and even make new hires run back and forth working hard slaving away. The new hires TAKE thsi absue thinking, they are on probation and have no choice so they take advantage of these people. It's a really disgusting place to work full of corruption bad managers, the worst managers and really bad employees.

The company Avis likes to reward the bad employees, the cheaters the liars and managers turn away from their bad practices, while new hires get mistreated or lied about. Worse, new hires who are forced to take customer after customer, yet if they stand back to not take a customer they will get YELLED at...while the regular employees are sitting in the back chatting. Avis is full of BULLIES and very bad people. There are sales reps who yell at and mistreat the new hires or other employees and nothing is done about it. There are lies being told bad mouthing...no one cares. But worse, avis USES new employees terribly, makes them feel that if they work hard during probation, take all the abuse, come to work everyday they will be permanent employees...NOT the case. You could be the best employee and avis will still get rid of you and it seems if a person IS a great employee avis gets rid of them but if they are a bad person and very shady avis will keep them. Before the 90 days is up avis WILL get rid of MANY people and for no reason at all and there is no standard by which avis keeps people-- the company has NO ethics or standards unfortunately. So there could be an honest wonderful employee who is great with customers and avis boots them, and i witnessed the WORST shadiest sales reps...bad people who lie to customers cheat them-- they call in sick-- avis keeps these people. So just remmeber that if you get hired by avis DURING their peak season mass hiring watch out...because you are just benig used and even if you work hard and take ALL their abuse and mistreatment...you will STILL get let go, while joe schmoe ### employee will remain there. this is honestly why avis is such a bad company-- they hire and keep only the most dishonest unethical people ever...also the permanent employees will call in sick WHENEVER they want and this is OK with avis. They call in sick to keep their sales numbers up which is ridiculous...and avis allows this. However, the poor people on probation who call in sick get chastized...and many have been known to come in sick while havign broken bones, being very sick. Some ridiculous employees will tell the avis new hires to even stay at work if they are deathly sick...and again for what reason? so avis will end up letting them go at the end... if you want to talk about a really [censored] company, this is it. I witnessed many employees come to work EVERYDAY work super hard, come while VERY sick...(while others called in sick for no reason), and still get fired for NO reason. this is a terrible corrupt company beware...peak season is a bad idea to get hired onto because you get used like slaves by avis, ABUSED to no end and then FIRED just before your 90 days is up...avis are USERS ABUSERS beware...!

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Avis lies about prices

I arrived in Jacksonville, FL for a wedding of a close friend on March 21st. I arrived at the Avis counter at JAX at approximately 11:35. I had pre-booked a midsize car, Dodge Avenger or similar according to the website, with my flight through Orbitz. Upon arrival, a young man at the counter looked up my reservation and said, "Let's see if we can find you a car." After typing something into to 2 computers, he said, "I have a Corolla and a Mustang both in your class." I then said, "Is the mustang automatic?" And he said yes. I told him, "I'll take that if it's in my class. I think Toyotas are rolling death traps." He laughed and started the processing. He asked me if I wanted to pay $27.99 for loss/damage waiver (making it sound as though it were a one time payment) and I said that was fine because I knew I would be doing a lot of driving and wanted to cover my bases.

While he had me signing the paperwork, he conveniently began chatting with me about why I was traveling and about my insurance carrier, USAA, and about how he has a classic car and has State Farm and the coverage is outrageous, blah blah. I signed admittedly without paying all that much attention because I had already paid for the car and because he told me I was simply saying I had insurance. I left and went on my way. On Sunday the 25th, I looked at my agreement for a phone number to see if I could have the car a few extra hours the next day because I was trying to get a later flight out the next day and saw that they were saying my total estimated charges were $275.74 for an upgrade, etc, and $139.95 for the loss/damage waiver! I had only paid $202 for the entire rental! I called and no one was at the counter in the airport so I got a national rep.

I explained that I was curious if they would charge me for a few extra hours and then mentioned the charges. He explained I had agreed to an upgrade and I stated I most certainly had not and told him the play by play of what transpired at the rental counter. I also said that what the agent did was illegal, a bait and switch, and that scamming young woman was disgusting and if he wanted to be part of it, he could get me someone else! He said he would take care of the charges. I then called my husband and told him what was going on and he stated he had noticed a charge for the total estimated charges listed on the rental agreement ($275.74) on our card and that he hadn't mentioned it because he thought it was a hold.

When I returned the car at 4 am on the 26th, I told the lot person what had gone on and that I also wanted a receipt stating that car was returned in the condition it had been rented since no one had inspected the car before I left and I did not wish to be held responsible for something that was already there. I was then given a receipt for $139.95. I asked what was going on and re-explained about the non upgrade. She gave me a $50 adjustment bringing total to $119.50, and said that the $50 would take care of the upgrade fee. The upgrade fee was $20/a day which would make it $100 not $50.

I was traveling all day so I called first thing this morning (27th) and spoke to Marilyn about the incident. She told me that since I had just returned the car, the information would not be available for at least 48 hours, but she was somehow able to see that I had already been given a $50 adjustment (half of the upgrade fee that I never agreed to)! I've been trying to reach the actual agents in the airport to no avail and of course, the agent didn't have a name tag. I intend to complain to every agency I can and pursue any legal action I can!

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Avis bait and switch scam

I rented a car from Avis, as they are our preferred vendor despite being priced higher than other companies (kickbacks). Long story short, due to traveling for work, I called our travel agency to book a car with a power seat due to being petite. As it can't be written on the reservations, they in turn called to arrange that (I've been told).

When I arrived in San Diego, my car didn't have a power seat; but the rep there said, "For a few bucks a day, I can find you one with a power seat." Ok, then we had a great conversation, he hit me up for a job with my company, etc. Then he handed the paperwork and said, "Sign here, initial, initial." Honestly, my bad was I didn't look at what he had done. I admit that; however, I assumed a corporate contract and good conversation as well as trusting a large company would mean $5/day, not $75/day on top of the rental fees!

When I dropped off my car and saw the total cost, I was floored. But rushing to my plane, I was unable to address it. I've since called the corporate office and emailed and even contacted the rental location to get a resolution. Corporate office very coolly said, "Well, you signed it." Yes, I take responsibility for that, but in hindsight, the rep's conversation and quick contract signing weren't an accident. I asked why it was such a high upgrade fee, and I was told it was due to being done at the location. I countered that I'd requested a power seat with Concur, and they have a recording of it. Well, that doesn't seem to matter. They also said they'd send this to the "local manager" but were "unable" to give me that manager's name.

I'm appalled that a national company such as Avis would stand behind their reps who flat out lie and misrepresent the contract as well as impose a fee so high. This isn't even my money; it's the company's. But it's the dishonest business tactics that are an issue. I would never have someone represent my company who can't speak the truth. The rep knew the exact amount per day but still chose to say "a few bucks a day." I don't know about you, but to me, $75 does not equal a few of anything! Be very careful and do not book with Avis!

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Update by Sue Ellen38
Apr 28, 2012 4:34 am EDT

there are plenty more complaints on consumer affairs, going to post them so you'll can see what avis does to people!

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Gilly9663
, US
Jan 14, 2017 10:24 am EST

I had the same problems with AVIS bait and switch. They leave it up to the customer to complain they substitute to a lower class car with no price adjustment. The rental car location in Overland Park Ks did it to me twice and it was a huge argument to explain that the Ford Edge was a standard SUV and a Ford Escape is an intermediate class. I was offered a Kia Sorrento and Nissan Rogue which are still not part of Ford Edge class. The fact that you cannot speak with them rationally about it makes me think it was intentional. Shameful

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avis is a HUGE scam, I rented from avis recently, and I told them I did not want their insurance, my own covered it. Well when I returned my car, they had charged me for the insurance!! It was 450.00?? I said I did not want it, and the sales person just added it on. I had to fight with a *** manager there and they took it off. So then I find out later, that...

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Avis extra charges without knowledge

avis case number: 9826553
I rented a car from AVIS LAX via internet.
I realized that Avis charged some extras from my credit card. I did not want any extra insurance and equipment. At the counter, assistant tried to sell many extra options to me more than 30 minutes. It was so annoying, and I was so bored that I told exactly "I do not want anything else except what I bought from internet. Please just give me my car". Otherwise why would he warn me and ask whether I understood the risk! If he made those extra insurances, he made it without my consent.
I did not suppose that they would add something to contract although I insist not to buy anything else. It took a very long time to try to sell some extra. I just saw the digital signing screen, I trusted to such a worldwide company and just signed (they did not show the contract). Though I did not accept any extra, the assistant should check some of them.
I objected to them (Avis and also priceline.com) to pay the extras back. But they did not interested, and unfortunately I had to pay the extras without my knowledge.
I learned that Avis made the same thing to many others.
Obviously Avis cheats.

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9xxx9
, US
Nov 11, 2011 7:55 pm EST

Rented AvisCar.Vacat. @ FL. BEACH 3wks.later I get a bill for "interior damage ".Only damage was SAND FROM BCH.RIDICULOUS!NEVER AGAIN !

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cesar gonzalez
,
Nov 20, 2006 12:00 am EST

I am in a wheelchair and i rented a car from avis on the 19 of oct/06 & when i went to get the car they had nothing for me and no one help me to get another car. They call me the day before to confirm but still did not had the car... i waited like 4hr and then left...and rented from another company.

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Joe Cooly
Houston, US
Jul 31, 2014 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently rent an AVIS car through priceline.com and paid in full, from June 24, 2014 and returned on July 1st, 2014with a full tanks of gas !Usually when i
returned the car there was attendants who check out the cars, but this
time I saw none on the parking, and everyone have to lease their cars
hope to get back to the airport, Suddenly, today I saw a charged on my credit card of 35.62 $ I called credit card Company to dispute, and Avis response was for the gas !So why I returned the car on July 1st, and 17 days later they decided to charged me on the gasoline ? that is totally FRAUD, So the lessons learned here is: Almost all the big rental care are in the shady businesses, they are out to rip off the consumers had a similar FRAUD with HERTZ couple years ago and they back off after the complaints when i filed, No apologized at all ! Very surprised with a big company like that !

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J
Joe Cooly
Houston, US
Jul 31, 2014 9:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently rent an AVIS car through priceline.com and paid in full, from June 24, 2014 and returned onJuly 1st, 2014with a full tanks of gas !Usually when i
returned the car there was attendants who check out the cars, but this
time I saw none on the parking, and everyone have to lease their cars
hope to get back to the airport, Suddenly, today I saw a charged on my credit card of 35.62 $ I called credit card Company to dispute, and Avis response was for the gas !So why I returned the car on July 1st, and 17 days later they decided to charged me on the gasoline ? that is totally FRAUD, So the lessons learned here is: Almost all the big rental care are in the shady businesses, they are out to rip off the consumers had a similar FRAUD with HERTZ couple years ago and they back off after the complaints when i filed, No apologized at all ! Very surprised with a big company like that !

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Avis charge for no smoking violation

After more than 10 years as a devoted customer with prefered customer status I have been wronged by the management in place at the Natural Bridge Lambert International St.Louis Airport Avis site. I was charged for alleged violation of the no smoking policy.For all the years that I have been a prefered customer I have accepted those times when the car I was issued smelled of smoke or was dirty or that although listed as a prefered customer who should have his/her vehicle ready and posted on the prefered customer board, I accepted still having to wait until someone appeared at the prefered customer booth to get a vehicle. It has been my practice toclean the vehicle while in use and prior to return to avoid such charges, yet even with the inconsistency of the detailing crew and the ineffeciency of the clerks responsible for rental information the management of this site because of my previous complaints sought to charge and hold monies from my credit card. My name is Cleotha Watkins my wizard # is U5L76F I HAVE A CLEAR DECADE PLUS OF RENTAL HISTORY WITH MORE THAN AVERAGE RENTAL SERVICE REQUESTED AND PAID FOR WITHOUT ANY PROBLEMS. I AM CURRENTLY CHARGED 250.00 TO MY CREDIT CARD FOR ALLEGED SMOKING VIOLATION. I WAS NOT AWARE OF THIS UNTIL I ATTEMPTED TO RENT A VEHICLE AFTER RETURNING A VEHICLE MONDAY JAN.16 2012. THE CLAIM WAS ON A CAR RENTED DEC 18 2011.MY REASON FOR CONTINUED RENTAL AT THIS TIME AND AS SHOWN IN MY CUSTOMER HISTORY IS THAT MY CAR IS NO LONGER SERVICABLE AND UNTIL I PURCHASE A NEW ONE I HAVE ALWAYS DEPENDED ON AVIS TO PROVIDE ME THAT SERVICE, YET NOW IT APPEARS THAT THE SERVICE IS WITHOUT FAIR AND COMPETENT MANAGEMENT STAFF AND WHEN A CUSTOMER COMPLAINS THEY ARE CONSPIRED AGAINST AND ANY POLICY THAT CAN BE MANIPULATED IS USED TO CREATE A HOSTILE ENVIORNMENT AND CAUSE GOOD CUSTOMERS TO SEEK OTHER COMPETITORS FOR SERVICE.I CONTEND THAT IT WAS NOT UNTIL I COMPLAINED ABOUT MY NAME NOT BEING ON THE PREFERED CUSTOMER FASTBREAK BOARD AND THE OVERCHARGE OF A PREVIOUS RENTAL TO THE MANAGER THAT I BEGAN TO EXPERIENCE THESE PENALTIES AND POOR CUSTOMER SERVICE.

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Avis billing for damage not cause

We rented a wknd Avis vehicle.Not being regular "renters" we accepted all things in "good faith", even got an "upgraded" vehicle for the same price if we drove with an automatic, so we thought all was good.We didnt "INSPECT"the car, we honestly didn't think we had to&weren't made aware of ANY prior damages either. We never left the car unattended in public, parked it in a locked garage, never took it "off-road"&DIDN'T damage anything.Upon returning the car, the "inspector" made us aware of damage at the edge of the car, we inspected it, but the damage had rust on it, which couldn't have happened over 2days(we were inland), so filled in the forms as a mere formality so that Avis could "investigate the matter".On Tuesday a further R1000+ was deducted, on top of the security deposit.On phoning Avis their systems said 2messages were left informing us of that.NOPE, none received, we triple checked! I asked for an independent investigation, but car was apparently at panel beaters already.I understand that it's a "he said-she said" situation and as the "clause" states: We are liable for damages caused whilst in our possession, but THAT damage didn't happen during our rental period!
"Avis- where money is more important than people" should be their new slogan. Look at how many complaints, similar in case of the Avis Cape Town International Airport branch.I think Avis is taking advantage of people(and clearly profiting from it)! They don't tell you, the customer, of ALL prior damage to a vehicle and then, (NOR do they keep record of ALL these 'damages').ALL of a sudden, upon returning your car, they "discover" 'new' damage that you ("according to their 'terms and agreements'")are liable for and then you get charged for it...EVEN when it's clear that it's OLD damage;and so does the next poor sod that unfortunately ALSO hires the same car, then "the same procedure as before".They too will be held accountable and so will the NEXT customer.AND then they will hide behind their TERMS&AGREEMENTS! Our rental car had already rusted at the place where we 'supposedly' damaged the car.Upon enquiring this matter, Jolene informed me that it is possible for rust to occur over the 2day time period that we hired the car!SERIOUSLY!? Don't fall for their tricks! They're crooks! I wonder how many other people they got with this scam?

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Avis unsafe rental car

Avis Tampa rented us an unsafe car with rotten tires. It was a new Nissan Versa with about 10K miles on it. On the way to the airport, a rear tire blew out on the expressway on-ramp. Had it happened a minute later this could have ended up as a tragic incident. When the tire blew it was violent and took out a part of the rear quarter panel. The Avis tow truck driver said the tire was rotten and the car was unsafe. He was surprised that they let it go out. The office was very apologetic and offered to reimburse the rental (they never did). They also pushed us to fill out an "incident" report which they claimed was just a technicality. We were very distraught and had already missed our flights. 3 months later we received an "Accident claim" from Avis demanding that we pay for the repairs. On principle we are refusing. Avis never reimbursed us for the rental or other expenses and there never was an accident or police report. This was a case of negligence and lack of safety inspection by Avis's maintenance crew. This car was dangerous.

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Avis charging extra fees

Had to get a rental car at the last minute due to a funeral out of town. A family member pre-paid for the rental on priceline on their card. When arriving at avis i knew there was going to be a $200 hold put on my card seperate from what was paid and that was fine. The lady at the counter went thru all the upgrade and fuel options and i told her more than once that i didnt want what wasnt already paid for since i dont use my debit card. I returned the car and went in to verify that my card wasnt going to be charged and they said that was correct. I now have a $160 charge on my card and when i called they said thats where i opted for extra daily coverage. I did not agree to that and after telling the lady repeatedly i didnt want anything extra to go on that card they still went ahead and added it in. They wont answer my phone calls and keep telling me a manager will call me back but im "out of luck." i have recieved no phone calls and feel like they took advantage of a situation in a time of grief. Im beyond angry and will do what it takes to make the situation known.

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Avis erroneous charges almost $3,000

I was heading camping with my family for the weekend in a PA state park, and due to major storm warnings decided it would be smart to rent an SUV with four wheel drive. I made a reservation and picked up my vehicle no problem from 30th street station.

Several hours later upon arriving in the local town where the state park was located, we stopped to purchase some groceries for our weekend - in doing so I found that my checking account was overdrawn several hundred dollars.

Terrified I quickly loaded up my bank's mobile application on my iPhone to discover that not only did Avis charge me an initial balance for my rental; $182.40, but in addition charged me $1, 112.69, TWICE!

Furious I immediately called Avis who said they had no record of this charge as the amount made no sense. After a long time on hold, they conferenced in my bank who confirmed the amount and gave them instructions to fax over a request to remove the erroneous hold. I was told to give it an hour and call back.

We headed to our campsite, where I had no cell phone reception, so an hour later I had to drive up the road to a pay phone located outside the park's office. I called my bank who notified me that the hold was being reversed and the money would be credited back to my account again shortly. The rep then asked if I was aware that the charge had been run through twice? Shocked I said of course not. She then informed me that in order to have the second charge removed I would need to have another fax sent over specifying that 2 holds in the amount needed to be removed.

I called Avis back and after 20 minutes of holding got someone on the phone who had no record of my prior call or the scenario I was faced with. Frustrated I explained the scenario and was put back on hold. After close to 40 minutes on the phone I was informed that the fax had been sent and all would be well. I informed the rep that I understood and required a second fax to be sent, to which she replied that is not possible as she could not see the hold in her system. Again, we called my bank - only this time after my bank rep explained there were two charges there was no Avis rep to be found.

Getting extremely upset at this point I sent my family hiking without me and stayed at the phone booth to call back Avis. Again, I got a rep who had no knowledge of my situation as his system did not contain any notes on the matter, this time I asked for a reference number so I had something to provide them with going forward. He assured me that the fax would be sent and I should try back in an hour. After an hour and a half I called my bank to learn that the charge was still there.

beside myself at this point I called back Avis who again conferenced in my bank and seemed to smooth the whole thing over, I was told the credits would be on my account and that the bank system would update at midnight, relieved I left to head back to my campsite after almost 3 hours of dealing with the mess.

The next day I awoke to find the charge still on my account and even less information contained in my file (even with a reference number) than before. Worst of all once back in my hometown, with the car returned, I found myself still on the phone with Avis trying to find out where the, at this time 3 faxes, that were presumably sent to my bank went - since my bank had never received them.

I called the local Avis branch yet again to AGAIN speak with someone who with my case reference number, did not see any information besides a single phone call from 2 days prior that was 'resolved' by sending a fax. They also refused to believe that I still had an additional $1, 100 charge on my account since they could not see it in their system. At this point I took off of work and went to my bank where I had a customer service rep literally print up the transaction log and fax it on Bank letterhead to Avis. I then went to the Avis branch to confirm receipt, and deal with their puzzled faces when they realized they had charged me close to $2, 700 for a two day rental. They had no idea what to do.

After another hour at the local branch watching Avis staff walk in and out of the front desk area scratching their heads, I called my bank after I watched them send a fax through hopefully vindicating the erroneous charge. My bank then informed me that the hold was in fact not a hold but was "notched" for payment, and nothing could be done until it cleared or dropped off - which would not happen until the end of the month, almost 2 and half weeks later.

My bank account is still showing charges IN ADDITION to my rental fees for $1, 112.69 and I am told nothing can be done. Avis has AWFUL computer systems and INCOMPETENT staff, sorry but it's true. This has been overall one of the worst experiences of my life!

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About Avis

Screenshot Avis
Avis is a well-known car rental company that has been in operation since 1946. The company has a global presence, with over 5,500 locations in more than 165 countries. Avis is known for its high-quality service, reliable vehicles, and competitive pricing.

One of the key features of Avis is its user-friendly website, which allows customers to easily book a rental car online. The website is designed to be intuitive and easy to navigate, with clear pricing information and a wide range of vehicle options to choose from. Customers can also manage their reservations online, making it easy to modify or cancel bookings as needed.

Avis offers a wide range of vehicles to suit different needs and preferences. From compact cars to luxury vehicles, customers can choose the type of car that best suits their needs. Avis also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to make the rental experience as convenient and stress-free as possible.

In addition to its rental services, Avis also offers a loyalty program called Avis Preferred. This program allows customers to earn points for every rental, which can be redeemed for free rentals, upgrades, and other rewards. Avis Preferred members also enjoy faster check-in and check-out, as well as exclusive access to special offers and discounts.

Overall, Avis is a reliable and trusted car rental company that offers high-quality service and a wide range of vehicles to choose from. Whether you're traveling for business or pleasure, Avis is a great choice for your rental car needs.
How to file a complaint about Avis?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Avis in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Avis. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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Ensure you follow these steps carefully to effectively file a complaint against Avis on ComplaintsBoard.com.

Overview of Avis complaint handling

Avis reviews first appeared on Complaints Board on Nov 27, 2006. The latest review Avis rental car Italy 3/10/24--3/19/24 was posted on May 6, 2024. The latest complaint australia car rental was resolved on Nov 12, 2015. Avis has an average consumer rating of 2 stars from 488 reviews. Avis has resolved 65 complaints.
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  1. Avis contacts

  2. Avis phone numbers
    +1 (800) 352-7900
    +1 (800) 352-7900
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    +49 695 007 0020
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    Russia
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    More phone numbers
  3. Avis emails
  4. Avis address
    Six Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Avis social media
Avis Category
Avis is related to the Vehicle Rental and Leasing category.

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