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Europcar International Customer Care Service


Europcar International

2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin"​
Voisins le Bretonneux
France - 78960

Customer Support Phone Numbers

+43 1866 1633(Austria) 0 5
+32 2348 9212(Belgium) 0 1
+45 8933 1133(Denmark) 0 1
+358 403 062 444(Finland) 0 3
+33 825 358 358(France) 9 6
+49 405 2018 8000(Germany) 0 14
+353 1812 2880(Ireland) 2 2
+352 404 228(Luxembourg) 0 1
+31 703 811 891(Netherland) 0 1
+47 6716 5820(Norway) 0 2
+351 219 407 790(Portugal) 0 3
+34 902 105 030(Spain) 3 5
+46 8462 4848(Sweden) 1 2
+41 848 808 099(Switzerland) 2 2
+44 87 1384 1087(United Kingdom) 6 6
+1 877 9406 900(USA / Canada) 6 7

Europcar International Complaints & Reviews

Europcar International / payment

Wayne Grove on Jan 26, 2019

To whom it may concern I rented a car from your OR tambo international airport branch on the 4th of Dec 2018 to the 4th of jan 2018 and its been almost two months since I picked up the car and the payment has only been taken from my account today the 26/01/2019 leaving me with a minus £546...

Europcar International / car hire dublin airport - baby car seats

KateHenry83 on Jan 14, 2019

We hired a car (Skoda Fabia) from Dublin Airport from 19th to 23rd December 2018 and also opted to hire a car seat for our 15 month old baby. There were two seats in the office, the sort that can be carried outside the car and the sort that is fixed in the car. The larger of the two seat...

Europcar International / 5 waiting hours to deliver car reservation on time

Hans Mulder on Jan 4, 2019

On December 15 2018 we made a reservation and an advance payment via for a car to be rented from Europcar in Eilat, Israel, starting December 30 at 12:00. When we arrived - even a bit early - we were faced by a queue of about 50 people and an agry crowd, because there wa...

Europcar International / rental car

Miguel Ramirez Garcia2 on Jan 3, 2019

Good afternoon this is the fourth attempt to receive an answer of my claim ( first to your customer service who mentionwd I would received my reimbursment instead I received an extra charge) and 2 formal previous complaints unanswered Contract location Airport Charles de...

Europcar International / not full tank!

Günter Kuss on Dec 5, 2018

I take over a car from Europcar on 19th of November 2018 where the tank was not fullfilled. The employee told me that the BOSS do not alowe to fullfill the tanks of the cars. It look so, that it is very normal by Europcar in Romania on the airport in Sibiu that the cars do not have fullfilled...

Europcar International / lack of damage report and repair estimate

jim gollogly on Nov 26, 2018

On 28.06.2018 i rented a Europcar at Heathrow airport, Rental agreement # 148137337, and delivered it back to the Europcar counter at Gatwick Airport on 10.07.2018. I had damaged the car by scraping it alongside a small wall, and the Europcar representative told me the offie would send me...

Europcar International / unprofessional attitude from the staff working in europcar office in cairo international airport terminal 3

Sameh Wagih Hanna on Nov 5, 2018

Europecar Management, I'm sending to express my great disappointment with the unprofessional attitude from your employees working in the Cairo international airport ( Terminal 3 )… I had booked a car from your end for almost 7 days from Oct 24th till Oct the 30th with booking...

Europcar International / too much billed

AlexRD on Oct 30, 2018

Dear Madam, Sir With this letter we want to file a complaint against invoice 1081108952. We ordered a car from the Chevrolet Cruiz class. However at our arrival in the Port Elizabeth Airport on the 6 Septembre 2018, no car of this class was available. Instead we received a Toyota Avanca that...

Europcar International / factuur 10091237079 date 23.10.2018 reservation number 1091.336.442

R Helderman on Oct 29, 2018

Dear Sir, Miss, As a regular customer from Europe car we trusted that there was no damage on the car as promised. When we picked the car in the evening, it was not on the promised spot but parked somewhere else not on the Europcar parking place.. We found the black (dirty) car in the...

Europcar International / tyre puncture europcar uk

onder_plt on Oct 15, 2018

One of the tyres was punctured while rental period. There was no spare wheel in the car, so I called the repairment company and they repaired it. I payed 25 gbp to the repairement company. They mailed that you will be charged with the max amount because of tyre puncture because you didnt...

Europcar Spain / car rental

Aaron Tham on Oct 13, 2018

We rented a car for two month (May-June 2018) form Europcar and had full insurance. We drove across northern Spain and had no problems with the car. One of the car light came on regarding service of the car, we called Europcar and they helped us out. The service was good. We headed for...

Europcar International / car rental

Chris Parsons on Oct 12, 2018

We rented a car for two weeks as of Sept 29/18 picking it up at Nice Gare depot. We had asked for a quote on the 27th for a mid sized car with the added liability insurance which came to 716 euros. In the quote document there was an added 70 euros for road side assistance which we did not...

Europcar International / carhire bill

Nóirín on Oct 7, 2018

Hello, I reserved a car at Porto airport Portugal from Thursday 12th July to 23rd July 2018. I paid in full using my Visa card. I understood that I would have to pay for tolls later which appeared in visa bill in August. I have now have a further payment on my visa bill for 20 August for...

Europcar International / car rental reservation number 1086387198

Miguel ramirez garcia on Oct 5, 2018

Car rented in Paris CDG on the 22 of September, broke down on the 30 of September notified at 10.30am mechanic arrived 2 hours later and confirm car was lopsing oil, but we were notified, no replacement car was available and took the whole day to get back to Paris (train provided arrived...

Europcar International / rude and disgrace behaviour by your staff

adam52417 on Oct 3, 2018

To whom it may concern Reservation number 1091046272 Dear sir or madam I made a reservation today to pick the vehicle up from Manchester airport U. K I spoke to one off the colleague on reservation team at exactly 3:52 pm on 03/10/2018 I have a recorded conversation which I said to your...

Europcar International / charging my credit card

Menachem Alcalay on Oct 2, 2018

Dear Sir, I recently rented a car in Europe Car Nice Airport, Reservation number - 1088221742. Client Number 102124708 Rental period - 18-25 September 2018. The car was returned with full gas tank. Upon my return, no representative was in the parking area, and I left the kees, a...

Europcar International / agence de location fermée à mon arrivée

atlassi on Sep 24, 2018

M. ATLASSI DOUCH Othman 3 Place de Venise (App. 147) 59650 Villeneuve d'Ascq (France) GSM : 00 33 6 19 85 09 65 Mail : [email protected] Réf. réservation : BE418127310 Réf. Ryanair Car Hire : 00924513 Objet : DEMANDE DE REMBOURSEMENT Madame, Monsieur, J'ai bien reçu votre mail que je...

Europcar International / extra charges for no apparent reason

Diana Haraga on Sep 24, 2018

We rented a car in Italy, Bergamo Airport on the 5th of May, everything was ok, returned the car with full tank and on the 25th of July- 2 and a half months later -Europcar charged me an extra 45 euros without mentioning the reason and without returning any of my emails on the subject...

Europcar International / customer service and car defect

Shaffroth on Sep 15, 2018

We encountered the following problems: - car defect and technical problem leading us to change vehicle - no véhicule available in any of the agencies around - has to rent a small truck/ utility car - refusal of the company to have us return the car at the place of renting and departure, the...

Europcar International / car hire in france (nice)

Lakpa Sherpa on Aug 27, 2018

I am writing an email to complain about my recent car reservation which I picked up on 6th of August from Nice airport. I wanted to drive Alfa Romeo as I have driven that car before many times and booked that car specifically but I didn't get that car. I understand that sometimes you guy...