Avis

I returned a rental to Manchester, NH airport location on Sunday, October 30th, 2022. I parked the vehicle in the designated area with signage reading in pertinent part "Avis Car Return". I looked around to see if there were any signs to indicate where to drop keys.

As I walked to the first row at the end of building I saw a drip box, the box had no insignia indicated which of the several car rental companies it belonged to.

I conclude that because the drop box in the Avis Return designated area and the other Avis brand Budget was right next to it that the drop box must belong to Avis, so I dropped the key in box walked across street to airport to check in.

Tuesday evening I notice a missed called from a Manchester, NH phone number so I returned the call and it was Avis call center.

I explained that I got a missed call and... eventually, I was informed that reason for the call was because I did not return the vehicle.

I explained where I left the vehicle and the keys, how could they not see the car it was in row with several car in front of it.

The short of it is that after making several calls in my effort to resolved the matter, the case was escalated to Gardner Bacon, again I explained the situation, he told me that the drop box for Avis is by the booth, so I responded why is there a sign indication Avis Key Drop Box at the designated area.

He went on to explain that bhe big CAN"T MISS drop box in the Avis area belongs to Alamo, that is the most asinine thing I have heard in a long time.

I'm thinking to myself that this person should be fired on the spot for tell an out of town customer that the only and most visible drop box in the Avis return area belongs to the competition.

Mr Bacon indicate that he was going to charge me for a replace key and I told him right away that that was unacceptable, and I will not be held responsible for incompetence and inefficiency on behalf of Avis management.

I kept calling to follow up and eventually Mr Bacon reached out and informed me they found the key and it was in the Alamo drop box.

I since checked my credit card statement and found that Avis has charged me for the rental no less that 7 time with charges of $271.25, $176.68 (x 4), $196.84 and $447.93.

The aforementioned charged are a violation of the Fair Credit Reporting Act (FCRA) and if not reversed, I will be filing federal lawsuit.

Govern yourself accordingly,

Dudley Kinlock

116 NW 107 Terrace

Plabntation, FL 33324

Mobile: [protected]

I called Avis on 10/25/22 to see about renting a car to transport my husband from CHI memorial Hospital in Chattanooga TN to our home in Seymour IN. I was going to have the car for a total of 2 days. My husband was being released on Wednesday 10/26/22. I was told my charges would be 241.20 for 2 days. The employee I spoke with over the phone was fully made aware of our situation to drop the car off in Indiana and that myself and my mother in-law would be listed as drivers. She made me aware of a fee for an extra driver, but never once mentioned anything about a 1way fee. I pick the car up in Chattanooga TN and was told I had to return the vehicle back to the same destination by noon on Wednesday the 26th. I explained to the employee that the car had to be returned in Columbus IN (20 miles from my home in Seymour IN) and that I had already worked it out with an Avis employee over the phone before I even picked up the car. The employee informed me that there would be an additional 1 way drop off fee. I again told him that it was not ever mentioned over the phone. The employee told me I would have to resolve with corporate (understandable). $241.20 came out of my account on 10/25. On Wednesday 10/26/22 I called the Columbus IN store to let them know that the car would be returned really close to 4:00 pm (when the store closes). My mother in-law called and left a message on the Columbus store answering machine to let them know we were on our way and it would be really close to 4:00 pm. The car was dropped off at around 3:57 pm. The door was locked and the business next door said the employee at Avis locked and left the store at around 3:50. My mother in-law placed the keys in the drop box. On Friday 10/28/22 an additional 514.32 was taken from my bank account throwing my account in the negative. On 10/31/22 a deposit in the amount of 117.86 was put back into my account. I was charged a total of 755.52 then refunded (117.86) (assuming that was part of the 250.00 deposit). My account has been charged a total of $637.66. I do not feel I should have to pay for an extra day since it was not my fault the business doors were locked before time of actual close. I do not feel I should be charged a 1-way fee since the fee was never even initially mentioned. I should have only been charged 241.20 that was initially agreed upon.

My phone number is [protected]

Tina Lewis

Please provide as much information as possible... I rented a vehicle on September 14th 2022 from Detroit airport. Ven making this reservation I needed to pick up Sept 14th 6 am and return Sept 15th at approx 6PM. I was told I had to pay for min 3 day reservation I was charged 304.72 when I returned vehicle 105.57 in taxes and 3 days for insurance. I had sent an email questioning these charges and was refunded only 61.98. Now I received a letter dated October 3rd 2022 saying there was sand in the vehicle and I'm being charged to my card 125.00. My bf and I walked on the beach and yes a little sand not excessive also car wasn't clean when I picked up. I have been a member of budget/ for a years and will no longer be doing business with them.

Avis representatives do not want to explain Collision Damage Waiver which was included in my contract, the following is what it means, after reviewing a number of rental agreements, including Avis, so there is no way my bank will allow this charge to go through, after their investigation. I insist Avis to honor my contract of 2081 Euro (approximately $2050 US) and reimburse me the difference you took from my bank account!

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I’ve had enough of these back and forth e-mails with no customer satisfaction at all. If you want me to discuss this with my lawyer, I will sue Avis with misrepresentation! I’ll give you one week to respond with a favorable solution, if you do not answer, I will get back to my lawyer friend and have him sue Avis.

Luigi Gentile.

[protected]

I apologize I cannot include my insurance company statement, nevertheless, after reviewing several car rental agreements, including Avis’s, they are all saying the same ..CDW covers my small damage the the car a rented.

Nous avons loué deux voitures en croatie à Dubrovnik, celle de mon mari, payé environ 1375 € (Référence de réservation [protected]) et celle de ma fille payée 1375 € aussi (Référence de réservation [protected]), à la location nous avons été obligée de signer électriquement un contrat dont on ne connaissait ni les tenants ni les aboutissants étant donné que nous ne parlons pas couramment anglais, j'ai malgré tout bien spécifié que je n'étais s d'accord pour reprendre une assurance car j'en avais déjà souscris une (la vôtre lors de la réservation avec last minute) pensant que l'agence avait bien pris en compte mon refus de prendre leur assurance, nous avons signé, de plus ma carte de crédit prendrait également en charge des dégâts s'il y en avait eu, mais lors de la restitution de la voiture le 16 aout pour ma fille, et e 19 pour nous, personne n'était là à 6 h du matin alors que c'était convenu, ils ont donc inspecté les voitures seuls. Lors de la restitution de la voiture, ces deux dernières étaient rendues dans le même état que lors de la prise en main le 6 aout, nous n'avons subi aucun dommage, tout était en ordre nous n'avons eu aucun sinistre avec les voitures, et pourtant cette agence, Avis Budget Croatie s'est permise deux jours plus tard de nous soutirer 438 € pour mon mari et 273 € pour ma fille sur leurs cartes respectives sans que nous ne soyons informés et surtout sans savoir pour quelle raison ces sommes ont été retirées. Nous n'avons eu à ce jour aucune explication crédible sur ce débit. Il est hors de question que ces voleurs se servent sur notre compte ainsi, c'est scandaleux. Nous demandons le remboursement immédiat de cette somme. Les pratiques de ces entreprises sont honteuses je ne comprends pas comment un état européen peut tolérer ceci. Je leur ai envoyé des mails en les accusant de vol et leur demandant la restitution immédiate des sommes mais rien n'y fait, ils sont intouchables. J'espère que vous allez faire le nécessaire étant donné que j'ai souscrit une assurance chez vous et que si ces malfaiteurs nous ont soutirés de l'argent pour un dommage, vous allez nous rembourser car une assurance sert à cela. Je vous précise qu'il est impossible de vous joindre ni par téléphone, ni par mail, ni par votre site, ça aussi c'est scandaleux..

Veuillez me tenir informée de la suite très rapidement

cordialement

In March of this year, we booked a flight and hotel for September 28, 2022 through October 5, 2022. At that time, we also reserved a car rental through your company. The confirmation number is 06817549US4.

Shortly thereafter, we discovered we needed to shorten our trip by two days, and we set out to change our flight and hotel reservations. We also tried to change our car rental reservation. We called Expedia and they said we had to call your Customer Service. We called your customer service and they said they could not change the rental dates or issue a refund for the unused days and told us we would have to do all that at the rental car desk as the time of pickup. We tried that on two different occasions prior to our trip.

When we picked up the car, we explained the situation to the person at the desk and they told us we would have to arrange for the refund once we returned the car. When we returned the car, the attendant told us we would have to contact Customer Service for a refund.

When we returned the car and returned home, we called Customer Service, and they told us they could not issue a refund on a pre-paid rental and there was nothing they could do.

I'm sorry, but that is unacceptable. We tried several times to get those times/dates changed prior to our trip and were told they could do nothing for us. Now we were told it was too late? I am very familiar with what good Customer Service looks like and thus far, this is NOT IT!

I am not in the habit of just handing out money for no services rendered. At best, this is absolute incompetence. At worst, this is fraudulent business practices. I am not sure which of these pertains here, but we are very close to never doing business with Budget/Avis again unless this can be resolved to our satisfaction by refunding the unused portion of our rental payment.

On August 14, 2022, I made a reservation through Costco Travel for an Avis rental car (Costco Travel Confirmation Number: C404689958 / Avis Confirmation Number: 37719941US0). The reservation was for an economy car for pickup at 11:00 am on September 24, 2002, at the Four Queens Hotel and Casino, 202 Fremont Street, Las Vegas, NV 89101, US. The total cost of the rental car was quoted as $316.16.

When we arrived to pickup our car we were told that: (1) our reserved car was not available, (2) Avis was sold out of economy cars, and (3) the only available cars were SUVs and specialty cars.

This was the start of Avis’ elaborate Las Vegas Rental Car Upcharge Scam (“The Scam”).

This is how The Scam works.

1. Your Avis agent tells me that our car is not available and nothing else in our reserved car class is available.

2. Your Avis agent then tells me that the only cars available are SUVs and specialty cars, but in order to get one of these there would be an upcharge.

3. Your Avis agent, in typical “I am just trying to help you” scammer fashion, tells us that these vehicles typically have an upcharge cost of ~$200/day and he then tries to convince us he is doing us a big favor by cutting that upcharge cost in half (i.e., only $100 per day more).

4. I call Avis’ “customer service” to report this scam, and the customer service agent (Charlie) tells me that there is nothing he can do to help me unless I have a signed contract.

5. I am now in Las Vegas without the car I reserved and I therefore have no other choice but being forced to accept the scam rental that was extorted out of me by your Avis agent at a new cost of $797.66, or a total upcharge cost of $491.50.

6. I then called Avis’ “customer service” to see what they could do for me now that I had a signed contract. They only offered 30% of the upcharge. I would not accept this.

I refuse to be the victim of the Avis Las Vegas Rental Car Upcharge Scam.

I fully expect that the upcharge of $491.50 that Avis managed to extort from me will be refunded immediately.

In the interim, I will be filing a complaint with the BBB, and other Nevada and federal consumer protection agencies.

I will also be providing online reviews of Avis so that others can avoid this type of scam.

Finally, I will be disputing this charge with my credit card company.

Avis should be ashamed of this type of dishonest and unethical behavior (but probably isn’t).

I pre-paid for a car rental for a week. I picked up the vehicle, a Ford Edge [protected] on September 18 at 7:00 PM at the Portland Jetport, Portland Maine. On the way home I noticed some ride quality issues and noticed that one of the Tires (driver's side front) was set to 41 PSI while the rest were 35,36 PSI. I also noticed that the rear windshield wiper was not functioning. I attempted to return the car after being on hold twice with customer service for 1/2 hour minimum. When I arrived, an intake person deflated the tire and told me not to worry about the wiper.

I started the car the next morning and noticed that the tire on the passenger side front was now at 30 PSI, way low and the oil light had come on. I looked at the sticker on the window and discovered based on the light and the sticker that the oil was due to be changed on 08/01 at 41K miles. The vehicle was now at 45999, so now almost 10K over for an oil change. I didn't not want to be held responsible so I returned the vehicle on September 20 at 6:13 PM.

I was informed that a refund was being looked at as I was due to return the vehicle on September 23. The rental was prepaid and my receipt states that a pre-pay in non-refundable! I am asking for a full refund as the car was in my estimation unsafe to drive and customer service after multiple phone calls (around 5 or 6) was unhelpful.

My original truck rental was not a big enough truck so they changed my truck to a larger one. I declined any insurance and any other extra such as gas and road tolls etc. I think the confusion was when we switched trucks. I did not opt in for gas service yet they charged me for that option. I brought back the truck full of gas. Customer service says i need to provide proof that we filled it up. My bank statement should do. i will upload it. My contact number is [protected]

Samson D Sanchez Jr

My Name is Tim Hallstrom 7 Merrill Rd Trumbull CT [protected] Wizzard #2FB69X. I Purchased a 2020 Keep Compass from AVIS Used Car Sales, Picked it Up for The Ultimate Test Drive from Avis White Plains, NY on Aug 10, I Paid for the Car Thru Tresl with Cash, No Financing on Aug 16. I Asked about the "2nd KEY" I Only Got 1 Key, I Was Told When I Pay for the Jeep, It would be Sent to Me. Now I Call Avis, I Keep Getting Transferred to another Department, Who Gives Me The Same Number, I Just Came from Being Transferred From, Or Back to the First Customer Service Number. This Is a Horrible Way to do Business with, And I'm Trying to Be Nice About It. It's a 2020Jeep Compass VIN # 3C4NJDDB1LT207980 With an Indiana Registration # FL747ACB. I Have The Indiana Registration and Marker Plate, Still On the Vehicle.

I rented a car with full car insurance for 16 days in aug 2022 with full protection with no excess. When we arrived at the office in Caen France. 44 Pl. de la Gare, 14000 Caen, France the girl tried to tell us that we didnt have full cover. Then after i showed her my reservation she confirmed that we had full cover. She then tired to get us to buy extra insurance at 8 euros per day. I said no. I confirmed that we did not want nor need any extra insurances. Id paid a price which included everything.

She confirmed that thee would be no extra charges for addtional coverage. she asked me to sign a small screen to get the keys and she said she would send me an email the full contract- it was only after the holiday I saw that i had an additional back charge on my card for 187.02 euros. I opened the email she sent with the contract and she had added.

Personal insurance at 8 euros per day, additional products at 99 euros and a 28.03 charges for the registration plate. Total 187.02 euros for extra insurance that i told her i did not want. I called Avis, they were very rude and said that i signed the contract with the additional charges. what can I do?

Rental from IAD (Dulles VA) August 21-28 rental period. Avis case [protected]. Rental agreement U322896302. Avis rented me a car with a battery that died. First time it died, I wasn't sure if I had left a light on. Second time it died, I was sure I had not left any lights on. Avis insisted on towing the car. I was offered a ride in the tow truck, to get another Avis car. I declined, since that would have taken half a day, and I was scheduled to return the car the next morning. That was August 27th. I got a ride back to the airport the next day on my own. Avis charged me for the whole week. I paid it. Avis has since notified me that they will bill me $220 for the tow. Customer service claims to have no record that the battery cannot hold a charge. All they say, repeatedly, is that I am liable since I did not buy the Roadside Assistance rider. This is flat out unfair and a bad way to treat any customer, especially a 20+ Avis preferred customer that always rents from Avis. Until now.

I have made my reservation over 30 days out. I get an email with all the specifics, reservation number, date, cost, etc.. But there is no transaction date when my card was charged. It is a company American Express and needs to be paid with 30 days. The email sent by Avis is not accepted for my travel claim I just need an invoice or receipt that has my name, date of transaction, and amount. Spent 40 mins with two different people that could not help me. Just a lot of time on hold and explaining what I should tell me company. Seriously do you think that how it works? 40223892US2

When I called about a billing issue from MT airport the agent, Aaron, interrupted me over and over and spoke while I was talking. Although the money issue seems to be fixed for now, the level of courtesy is severely lacking with your employees. The call to complain was on 9/1 to your call center. The rental conf number is 38380293US0 from 8/24/22 to 8/27/22.

The management of the 28201 Marguerite Pkw, Ste 13, Mission Viejo, CA 92692 location is extremely aggressive and hostile.

I have a rental that I’ve been issued long term due to a car accident where I am not at fault. The at fault insurance is paying. When the adjuster was on vacation he submitted me to loss prevention to have the car picked up, moreover he threatened me and told me I had to come in. Once I arrived he demanded I give him my lawyers direct information or give him the keys. I told him he was not allowed to harass them, he ignored me and repeated the demand. He also told me I had to put a card on file or he would take the car right then. I explained I was not responsible financially, he said he did not care - someone has to pay. I informed him insurance does and they’ve been paying monthly so although someone is on vacation - it will be resolved. He refused yelling at me that I must pay 200$ deposit for “the safety of his vehicle” I was sobbing and under extreme duress, he was threatening and telling me to give him my keys right now or pay. I began yelling and crying as well and eventually gave him a card for the 200. He charged me 504$ when I saw the pending charge on my credit card I called and told him he charged a different amount, he said “too bad the week costs 304$ and your adjuster hasn’t responded so you pay.” This is unethical and illegal. He had shoved the “contract” and over and over said “INITIAL THE 4 SPOTS!” while I was extremely upset, crying and begging him not to charge money I do not have. He kept saying “too bad. Someone has to pay me my money.” He would not give me his name or information, only that his name was “AB” and he’s run that location for 24 years. I told him I would refute the charge and he yelled and demanded I return the car “right now.” He repeated that he would take the car and hung up on me.

This is the worst business, and human I’ve ever dealt with. He called back and told me he had informed his supervisor of the situation and he did everything by the book and it was corporates fault this was happening and they took my money and there’s nothing I can do.

Paid for “premium” car. Car Avis gave me smelled like ash tray; had nasty air freshener pinned to vent; driver’s vent not operational; then tire blew & Avis roadside assistance rude/unhelpful. Exchanged car. Avis gave me high mileage, beat SUV...real shaky, particularly on highway…felt like issues w/steering/suspension/engine. Then a/c started blowing steaming hot air. Just got $220 charge on credit card for roadside assistance.

Let me start by saying I am almost in tear writing this. I flew by my self for the very first time with our 3 year old. I wanted to make my trip as easy as possible so I though renting a car seat was the right way to go. WRONG! After 8 hours of flying, 4 planes later and walking 30 minutes across the entire detoured airport that was under construction, I find my car without a carseat. With my daughter in one hand, two backpacks and a 50 lb suitcase, I roll everything back to the AVIS customer care area where I inquire about the car seat. The hand me a non-name brand (at least there was nothing printed on the seat itself), no instructions or pamphlet and are instructed that they are not trained or 'allowed' to even touch the car seat for liability reasons. Ok, fair enough I said " then why are you guys not trained and sign someone upon being hired". How do you expect people, with no help, nonetheless multiple children AND infants to install and completely blind carseat with ZERO help. REALLY!? After 45 minutes of trying to keep my toddler in the car I am beyond frustrated. I go back in and again, no help. I cant even google how to install it because there is no name brand attached to it. Yes, there were instructions on the side and I did everything it said and the entire seat was loose and a goose. There was no way I was driving on a main interstate with my daughter not safe! I called the local 311 number at was put on a 20 minute hold and asked to call back later. I was out of options, I called the local fire dept-- no answer. So... I called 911.. I asked if they could send out a trained deputy or fire department to help ensure the seat was installed properly as I did when I first gave birth. They told me 'due to liability reason, they are not able to come out to assist'. WAIT, WHAT?! ISNT THAT PART OF YOUR JOB!? TO HELP!? I am stranded and helpless in a place I've never been with no help. Finally after in tears, the lady behind the desk after 1.5 hours of doing everything I could finally helped me. Another 45 minutes and they figured out they are missing a 'belt piece' that secured the entire seat in the LATCH system build into the car. I left crumbled, in tears but my daughter was safe. Attached is a snap shot of the picture I took of the AVIS LATCH system "guarantee". Appalled isn't even the word!

See AVIS grantee on this link: https://www.avis.com/en/products-and-services/products/childsafetyseats

Not a single manager showed their face to help me...

Dear all,

I rented a car at Avis Germany. The car was returned and inspected by the Avis employee and taken as no damage. Afterwards I found by chance an additional charge of USD 500 on my credit card. Never received a receipt at check out, neither by email. They claim there was a damage. This damage was already marked in the rental papers as a previous damage. Called multiple times, send email requests and nothing is happening. Horrible company.

Rental contract E888727184

Claim number at Vanamayde their external claim processor DE4422.0008.3254.0

Thank you for your help

I made a reservation at San Luis Obispo airport on 8/14/2022, I arrived at the Avis desk and waited for almost 30 minutes for someone to show up. I was the first person in line followed by 4 others, no messages on the desk and no one was answering the phone. Finally a guy came running through the door to wait on us, no I'm sorry for the wait or I was helping another customer, he wasn't because one of the customers went out on the lot to look for someone. Anyway after the wait I got my car and the button to open the hatch wouldn't work so I did it manually, I started to drive from the airport and it looked like someone washed the inside of the windshield with a dirty rag, totally disgusting. I have been an Avis loyal person for years but this experience may change my mind.

Denny DeNoi

[protected]

[protected]@greenwoodchevy.com

I booked my car "premium" online and called ahead to make sure they had the category of car available, salesperson says "we have plenty of cars don't worry.

When I arrived, they did not have "premium" but offered to upgrade me to a better car and charge me the increase at the same time, other rental companies have not charged me for their lack of what i asked for.

When signing the contract, the clerk handed his phone so i could sign for condition of car based on pictures he says they took prior to my arrival and i could not review these photos. he only assured me the car was in good condition.

i initially took the car but was annoyed with the up charging, so i returned the car the next day full of fuel. the lady entered my return in the computer and charged me for 2 full days along with additional charges, i stood there and reviewed the reciept

Fuel and recovery fee 15.99 per day i asked her what this was for, she responded the computer automatically added this when car is driver over 75 miles ( i then showed her before and after photos of the odometer where i drove a total of 42 miles and had a receipt from the gas station that reflected me topping off the tank, she removed that charge

I questioned why i was charged 2 days when i returned the car after 1 day, she stated i had the car over 24 hours (2 hours over) and that constitutes a 2nd day charge, but my receipt shows where they have the options to charge me hourly for partial day and showed her on the receipt, she refuses to change

i asked her if someone was going to inspect the car as i was returning it, and commented i do not want any more surprises, the lady said the detailers would check car later, (the detailer was standing her watching something on the internet i was the only customer in the facility. At this point went outside put the car in front of the viewing area of the employees at the coulter took my own set of pictures and re parked the car

I felt she or the other person could have looked at the car in my presence since we were the only people there and it was a small lot

I have not seen any additional charges on my statement as of yet

my rental contract # [protected] Springfield MO