CarTrawler Customer Care Service


Classon House, Dundrum Business Park, Dundrum
Dublin 14

Customer Support Phone Numbers

+353 14 999 600(Ireland) 14 17
+44 203 582 8218(United Kingdom) 19 9
+1 855 454 9316(USA & Canada) 66 21
+61 280 152 643(Australia) 30 11
+43 120 609 2029(Austria) 3 5
+358 942 451 827(Finland) 3 7
+33 157 329 537(France) 44 11
+49 692 9957 1149(Germany) 13 20
+39 510 545 041(Italy) 13 10
+31 707 709 339(Netherlands) 17 12
+48 223 075 720(Poland) 5 6
+351 213 665 562(Portugal) 14 11
+7 499 271 8567(Russia) 1 5
+34 931 815 659(Spain) 12 10
+46 840 309 978(Sweden) 9 11
+90 850 390 2880(Turkey) 2 8
+86 105 357 3274(China) 3 3
+91 800 100 4412(India) 2 3
+62 21 2975 8990(Indonesia) 3 5
+81 345 208 156(Japan) 2 7
+60 154 877 0821(Malaysia) 3 3
+63 22 469 082(Philippines) 4 3
+65 31 589 183(Singapore) 3 4
+27 214 277 990(South Africa) 17 16
+82 264 339 523(South Korea) 3 4
+66 21 055 765(Thailand) 9 3
+54 115 984 3539(Argentina) 3 3
+55 613 550 0485(Brazil) 4 3
+56 229 382 466(Chile) 2 5
+52 554 746 9798(Mexico) 9 7

CarTrawler Complaints & Reviews

CarTrawler / car hire

Oct 20, 2019

Dear, On 15 August i booked a flight with my family from Amsterdam Airport to Tangier Morocco with Air Arabia (PNR [protected]). Air Arabia offerd me to rent a car, so i did. I paid €174 with a creditcard. The departure was on 18 October. On 17 October i searched in my mail for the voucher...

CarTrawler / rent a car

Oct 16, 2019

I rent a car through TRANSAVIA on internet with CarTrawler for my travel in Valencia (Spain). One person of their service provider in Valencia don't want to give me the car because my drive licence is a little old (38 years old). I rent a car with another car rental company with no problem...

CarTrawler / cartrawler/ cabforce

Oct 12, 2019

CarTrawlerWe booked & paid for a return transfer only no one showed up to take us back to the airport not even a courtesy phone call when I got thru to cabforce she put me on hold whilst she spoke to our driver "sorry he's stuck in traffic & won't be there for over an hour try get a taxi" she said...

CarTrawler / rent a car from alamo

Oct 11, 2019

i reserved a car from FRANCE and i was suppose to pick it up in Fort Lauderdale Florida USA. I came to the desk on the september 22 2019 and the guy behind the desk talled me he can't give me the car !! it was 22:00 pm. I tell him : what should i do at that time? He answer me: Take a taxi!! I...

CarTrawler / car hire scam being charged twice for the car hire by cartrawler and firefly

Oct 10, 2019

Untrustworthy company, hired a car for nine days, at a quoted price of £187.35 through CarTrawler which included comprehensive insurance. Charged a total of £405.93 as Firefly who provided the car also charged me for the hire and additional insurance. A complete scam don't go near either of...

CarTrawler / problem on desk - pushing to get 0acces cover through the abbycar

Oct 08, 2019

I would like to complain on the woman who served us on the arrival to Abby Car Rhodes 29/09/19. We came to desk with the woman who supposed to by our driver for holiday. We booked axa insurance through the Car Trawler. When we came she was really polite but the problem started when the...

CarTrawler / car rental in spain

Oct 07, 2019

I have reserved a car at Malaga airport from Firefly via Car Trawler, reservation N°ES574173430, and paid 45.04 € for this. May 31 - June 5, 2019. As is normal, I gave my credit card as a guarantee at the airport. And was debited 113.74 €. Meaning, the total is more than three times the...

CarTrawler / extra costs after not responding on sent web templates to change a simple name.

Oct 06, 2019

Dear cartrawler, We did book a car during our Flight booking at Cheap and they are refering not to you. During this car rent booking we get transfered to Cartrawler, from the moment we wanted to pay the car (under FI564988710 /changed to FI444961920.) everything went wrong first we...

CarTrawler / car rental

Oct 05, 2019

I followed all of the instructions CarTrawler provided and upon arrival in Rome went to the SIXT desk at FCO on Saturday 1st September with all of the documentation that CarTrawler had instructed me to take. The woman at the SIXT desk indeed asked to see the hardcopy of the email that...

CarTrawler / car booked but not delivered

Oct 04, 2019

Maria Sala 26/9/19 Book ref it451672720 confirm j1624874156 with Dollar 26/9/19 10:00 an email to say that the company was changed to Budget book ref it453906400 confirm 16575912gb3 26/9 16:30 Bergamo airport at Avis/budget I was told that no cars were available, first they said that I only...

CarTrawler / no response by customer services on my complaint. booking ref: it443509520 cartrawler ref: [protected]

Oct 03, 2019

I booked a car from Car Trawler which hired a car from B-Rent at Rome and deducted money from Credit Card. On the date of delivery, B-Rent refused to give me car. I lodged complaint to Car Trawler Customer Services numerous times though Email and Teleconference. But didn't get...

CarTrawler / car hire

Oct 02, 2019

Cartrawler (in partnership with Ryanair) is a rip-off and a scam of an operation. In a dubious partnership with Ryanair it lures unsuspecting customers by 'special discounts'. They are unprofessional, unreasanble and unhelpful. Apart from that they want to block a wapping additional £2.5K exce...

CarTrawler / car rental

Oct 01, 2019

On June 8th 2019 I paid $368.62 to pick up a Chevy Suburban rental from San Diego airport from Dollar Rental. The agreement was I would pay a $200 deposit and remaining $160. When the 8 of us arrived September 21st 2019 the lady at Dollar car rental was extremely rude and advised me that...

CarTrawler / car rental

Sep 28, 2019

I booked flights for my family and me from Johannesburg to Windhoek and back from Walvis Bay to Johannesburg. I then proceeded to a vehicle via CarTrawler (Ref NA543234830) for pickup at Windhoek and drop-off at Walvis Bay. As I just had my debit card with me at time of booking, I...

CarTrawler / unauthorized transaction

Sep 26, 2019

Horrible service. Unauthorized use of money, due to unavailable credit cards for deposit, but yet they accepted my debit card for rental, never gave me a car and never refunded my money from debit card. I will keep going with complaint!!! Despite being tired arriving to Chicago at 11 at...

CarTrawler / car rental

Sep 26, 2019

Avoid this company, they provide no customer service contact after and on the day of renting your car. I was booked a car rental with them and prior to the trip was provided misleading information by the car rental company and had to pay an extra €360, which I was not made aware of prior to...

CarTrawler / car rental agreement

Sep 25, 2019

This service is a scam and I will report the conduct of this organisation to the authorities. I was allowed to acquire a hire car without a credit card even though I booked with a debit card. The time of this booking was less than 24 hours before my flight lands in Denmark, to which I would...

CarTrawler / car rental

Sep 25, 2019

CarTrawlerTo whom it may concern, This is my registered email [protected] I've made a cancellation (18/9/19) of the car booking due to change of travel plan. Previously, the deposit was made under mastercard: [protected] However this card has been blocked now. May I know how will the...

CarTrawler / car rental

Sep 25, 2019

Booking Ref: GR593412750 M Elliott We booked a car with you for our Kefalonia, Greece trip on 14 Sept 2019 for one week. I paid in full and for extra damage insurance (£178.70). Upon arriving at AddCar rental at Kefalonia Airport, we were told that the car could not be released as we did...

CarTrawler / paid for a rental I never received.

Sep 24, 2019

Booking number IE439324640 You -- not I -- specified a very quick pick-up time, just 30 minutes after my plane from Copenhagen was due to land, but I could not get to the rental company (Europcar) in time because the plane was 10 minutes late, it took another 10 minutes to get to the rental...

CarTrawler / stalled car mid way to gatwick airport north

Sep 24, 2019

I had booked a one way travel on Emirates website. 49, Cranwich Road N165HZ to Gatwick Airport North. On 14th July 2019.( 5.30 am approx) The car stalled 15 kms away from the airport. I had paid Euro 81.10. An unknown car driver dropped me . I paid him GBP 40. I had mailed to Emirates, you...

CarTrawler / unauthorized debit

Sep 19, 2019

CarTrawlerRECLAMATION Debit insurance RENTAL ARGUSCARHIRE / FIREFLY MALAGA AIRPORT June 08 - June 21 ES591122950 Dirk Sprenger Dear Sir or Madam, My complaint concerns a car rental booking from June 8, 2019 to June 21, 2019 in Malaga Airport. Immediately after the holiday my VISA was charged...

CarTrawler / cartrawler pick up service from to airport in amsterdam

Sep 19, 2019

CarTrawlerDear I booked a service from to airport in Amsterdam and Barcelona. In Amsterdam I was waiting for a transfer that never came from my Hotel to airport. At the end I had to call another company to not miss my flight. Please find attached my original book and the receipt paid to another...

CarTrawler / never received car I prepaid in full

Sep 18, 2019

I received an offer after booking online through for a rental car. I prepaid in full for the full week. Our flight was running late so when we got to Greenmotion rental they informed me they rented out the car I had reserved and paid for. They then informed me if I would like...

CarTrawler / sur price car rental

Sep 17, 2019

I booked a car online to pick up and return at Lisbon airport. I already paid 203.65 euros for next months reservation. After reading the online reviews, it sounds like I will either not get a car or I will receive large unforseen extra charges. I don't plan to test either scenario and...

CarTrawler / car hire avis

Sep 17, 2019

Booking ref: IT441105840. I am the tour operator who has organised the trip for the client and I have been on the phone with the client and the agent. The client waited 3 hours at the car hire depot and there were no cars for her. She booked a specific group Audi 3 or similar Automatic however...

CarTrawler / I didn't take my car.

Sep 12, 2019

Hi, I planed my holiday. I buy fly ticket. I reserve hotel. And I need a car. I buy fly ticket from And I checked rent car same web site, I look good. I rent a car from web site and car tent company Tree days before they take all cost from...

CarTrawler / no service and no refund received

Sep 10, 2019

CarTrawlerI booked a car for our Holiday in Italy via Swiss Airlines. Booking code IT469863150. This was booked and paid months prior to our trip. When we arrived the rental car front desk refused to accept the same credit card i used to pay for the booking. They simply said we will accept other...

CarTrawler / query regarding a refund that I received from you

Sep 09, 2019

I had a car reservation: pick-up at Lisbon airport on 23Aug19 at 14h00 and drop off at Lisbon airport on 27Aug19 at 11h00 which due to illness I was forced to cancel. I have now received my credit card statement and note that on the 01Aug19 you debited my card for two different amounts. One...

CarTrawler / they did not change the name of the driver due to not having credit card

Sep 09, 2019

CarTrawlerBooking ref - FR646760630 Dear Sirs My husband Ahmad Waleed did a reservation of a car for Cannes France on 19th of July, when he received the confirmation email it stated that the credit card MUST be on the name of the person who booked and main driver . When booking no where it mentioned...

[Resolved] CarTrawler / refund not received in 12 days

Sep 09, 2019

I rented a car from the CarTrawler via on 9 August for my stay in Poland (PL420158960). However, after I read a lot of complaints about the company that they work at Krakow airport (Global Car Hire) I cancelled my booking. CarTrawler sent me an e-mail on 28 August stating that...

CarTrawler / incorrect advice

Sep 07, 2019

I booked a car through Argus to collect on 29-8-19. The booking I made could not be granted as the car was not available. You kindly emailed me and advised me you could find a similar one for similar price. Before I agreed, I asked you if i would be able to use a debit card for the...

CarTrawler / car rental reservation

Sep 06, 2019

I have booked a car rental through car trawler bec. It was thru emirates that i considered renting a car. I trust emirates. Our flight number is indicated in the reservation. I don't know what went wrong nor notice what was wrong. Our flight arrival in poland is at 12noon and i paid for a...

CarTrawler / due to missing confirmation car rental failure, money taken, claim not settled

Sep 06, 2019

I rented a car on the website of Cartrawler on 08.07.2019 for Rhodes pick-up at 10/07/2019. As the insurance company sent the policiy immediately, the fee war taken from my account I waqs waiting for the car at the ordered time. As I had not even the name of the Cartrawler or the supplier...

CarTrawler / stornierung meines mietautos

Sep 06, 2019

CarTrawlerAm 4.8 .2019 kam ich an in Amsterdam und wollte mein gemietetes, bereits bezahltes Auto (244, 79€) abholen. Ich musste noch einen Versicherung abschliessen und konnte dies nur mit Kreditkarte bezahlen. Die Pincode wusste ich aber nicht weil ich dieser nur von zuhause aus benutze. Da ich...

CarTrawler / support person gave me wrong information regarding payment

Aug 29, 2019

I have just cancelled my booking FR424542960 as I was told by a Cartrawler support person that the final payment for the vehicle I was hiring would not be taken from my credit card until 12-05-2020 and would only be the balance due as a deposit of $668.50 had already been deducted from my...

CarTrawler / extra charges!!!

Aug 28, 2019

CarTrawlerI have picked up the car from Madrid Marajas airport and made reservation through CarTrawler. I have payed 152 Euros in advance as requested and in the moment of my arrival to the desk I was charged 300 Euros instead of the 61 Euros and I was also told that when i drop off the car at...

CarTrawler / car rental

Aug 28, 2019

Booking number CA41982900, we reserved a car to be picked up on Aug. 18, 2019 at the Edmonton Airport, Canada, from Routes Car Rentals. We had reserved a Toyota Yaris or something of a similar class. When I arrived they only had pickup trucks available at a much higher rate. The rental...

CarTrawler / unauthorised transaction

Aug 27, 2019

Hello, I have an unauthorised charge for car hire that was made from the following card: Card No. № 553691******4118 Card owner name - Ivan Maslov Amount charged - 24.69 USD Date of charge - 20.08.2019 Payment to ET *CARHIRE [protected] IRL I received a report from my bank on charge...

CarTrawler / flight information not transferred to hertz gardermoen, norway + wrong rental company phone number on voucher

Aug 27, 2019

Hi, After having taken airline tickets with Norwegian Air Shuttle I ordered a rental car through the link they give which gets you to the site of CarTrawler. There I filled in all spaces - including flight number (DY 1603), arrival time, pick up time etc and ordered a car from Hertz -...