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I received 2 letters today from Avis stating that I was issued a citation in Venice on 3/16/24 and a citation in Florence on 3/18/24. I in no way ever received any citation or verbal warning from any authority in either place. I will not be paying the two charges you have imposed on me. Both charges were 31.72 EUR each. I will be disputing these charges. I am very disappointed in Avis this time around. Not only are you imposing charges on me that are not correct, but when I returned my car a day early in Civitavecchia on 3/18, I was told by the customer service rep that my car was not full enough and I was to pay 84.00 EURO. I refused and I went to a gas station a couple of blocks away. The charge to fill up the tank was less than 7.00 EURO. When I presented the receipt to the customer service rep, he made a comment that the gauge must have been broken. I assure you it was not broken. Is this what Avis has now become? Or is this the European way? Please let me know what you plan to do about these charges because I will be disputing them on my credit card as fraud.
Claimed loss: $64.00
Desired outcome: Charges reversed
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You should contact Avis customer service directly and explain your situation clearly, providing all the details and dates. Mention that you will be disputing the charges with your credit card company if the issue isn't resolved. It's also a good idea to gather any evidence you have, like receipts or photos, to support your case. If you're still not getting a satisfactory response, consider posting your experience on social media to get their attention. Good luck!