Avis

Ref 13770020ES5 - Pick up 29/06/2023

I would like to complain about the lack of visibilty/personnel of Avis Car Rental at YTZ Airport.

As you can see from attached rental agreement there is no indication of any contact details so I assumed there was a shuttle to the AVIS office.

I eventually made my way to YYZ Airport AVIS rental office via the Union Pearson Express where I had to pay $24:70 to get to YYZ.

I would like to point out the man at the AVIS desk did not offer any sympathy or excuse for lack of contact to myself when I arrived at YTZ to pick up the car.

I think the least AVIS should do is explain to customers the procedure for picking up cars from YTZ by way of having a freephone service to their main office.

I cannot possibly advise anybody using AVIS at Toronto canada until this is resolved.

Kind Regards

Vic Borg

I reserved a 12-passenger van for June [protected] from Airport in Augusta ga aviation way. When I arrived, they did not have a van and did not accommodate me in any way. I had confirmation and called serval times leading up to the pickup date and each time they said I had a van for those dates. I was not contacted that the van was not available and drove 1 hour 20 minutes one way to get it.

I prepaid for hotel rooms and could not get a refund because the refund date was on the 14th of June before 4pm. I prepaid for tickets to the game. The manager was unconcerned. Not only did this stress me out but the 11 other people who also was to accompany me. Very bad business practice and uncompassionate management. We were to leave on the trip at 5pm on June 15, 2023. What at this point could I do?

Hey there SiteJabber pals,

I'm here to share my experience with Avis.com Rent-a-car. I had made a reservation for a rental car, but ended up needing it a day earlier. I called up the local office in Oxnard, CA at 1800- and luckily someone had just returned a car, so I was able to get it a day earlier. However, the local office on 435 Channel Islands Blvd is quite small and only has a limited number of cars available.

Now, here's where things got a bit tricky. The address given by Orbits and verified through Google Maps turned out to be incorrect. I found out the hard way when I was driving around Channel Islands Blvd looking for the office. I called the local Avis office to inquire about the correct location and was told to hang up and call the number again to obtain directions. When I did, I ended up talking to the corporate hotline who could only give me the same wrong address and had no local knowledge of the branch's location. It was 5:55 PM and the branch closed at 6 PM, so I suspect the local agent wanted to go home and not be bothered by my request. The agent also didn't seem interested in my business, probably anticipating having to work a bit after store hours to provide me with my requested car rental.

Overall, I was disappointed with the customer service provided by the local Avis agent in Oxnard, CA. It was a frustrating experience trying to find the office and get the rental car I needed. I hope Avis can improve their communication and customer service in the future.

Me and my wife, we went to Newburgh, New York to attend a ceremony. We've been making this trip for the last four years and I always rent from Avis because of the great customer service that I get from the desk clerk. But this time, when my wife approached the counter, my favorite clerk was busy helping another customer. Suddenly, another clerk appeared from the back office and walked over to the Hertz counter. He said, "May I help you?" I walked over and asked for the clerk's name who has always been so kind. He said, "Why do you want to know her name?" I then said "Man can I please have her name?" He then asked, "For What?" I then stated, "I just want her name." He then stated, "Why are you talking to me like that?" I was taken aback because I never had this encounter with Avis before. I asked one more time, just to see if he was pulling a prank. He then stated, "I tell you what go over and wait in her line and ask her for her name!" I went and stood in her line and my wife stepped out of line and approached another clerk. I walked behind my wife and asked for the manager. The clerk called the manager who approached the counter. I asked the manager for the lady's name and she said Tanesha. I asked the manager for her name and she said Lynn. I asked the clerk standing in front of me for his name and he said Jose. I than asked the manager for the rude clerk that apparently was having a bad day and she said Basel. With Stewart airport being small in size and there's not that many workers, you will run into the same clerks from time to time. The way Basel acted on this day, I will never spend my money with Avis never again. Yes, that one experience will have me to select another rental company.

I rented a car from Avis at the Nashville, TN airport on April 28th, 2021. As I drove out of the lot, I noticed that the oil light was on. I was disappointed that I couldn't change the car because it was an hour before they opened. On the morning of April 30th, my companions and I were excited to drive to Memphis to visit Graceland and the Civil Rights Museum. However, when we checked out of the hotel, the valet informed us that the tire was flat and that the spare donut tire was not in driving condition. I called Avis and waited on hold for over 35 mins until someone finally answered! I was worried about what would have happened if I had been stuck somewhere alone. When someone finally answered, they told me that it would take an additional 30-60 mins for someone to arrive to repair the tire. After waiting for 30 mins, I called AAA who came within 15 mins. I then had to drive back to the airport to exchange the car. This issue set us back 3 hours and we missed the opportunity to visit Graceland in Memphis. I would like to be reimbursed for the tickets. I miss the days when Avis would bring another vehicle out, exchange it for the vehicle with issues, and have the Avis rep wait for roadside assistance.

In addition to the issues with the tire and the oil light, the SiriusXM never kicked in - even after exchanging vehicles at the Nashville airport on April 30! It was frustrating to have to deal with this issue again. The icing on the cake was when I received an invoice for $220 to pay for the tire repair! I was shocked and disappointed that I had to pay for something that was not my fault.

We had the same issue with SiriusXM never kicking in when we rented a car from Avis on March 13 in Woodland Hills, CA. The car that was given to us had 28,000 miles on it, was dented and scratched all over as well as rattling like crazy. Again, we had to drive to LAX to make the exchange, taking us out of our way.

Overall, my experience with Avis has been disappointing. I will not be renting from them again and will be posting this review on different review sites. It is frustrating to have to deal with these issues when I am paying for a service. I hope Avis can improve their customer service and quality of their vehicles in the future.

I recently rented a car from Avis in Pittsburgh, PA on November 3, 2022. It was a Thursday and I arrived at 11:45am. The staff informed me that the rental cost was $38 per day and an additional $16 per day for liability insurance. I decided to rent the car for 3 days, which cost me $97 upfront, plus a refundable deposit of $200 upon return of the car. The staff also reminded me to return the car with a full tank of gas and not to smoke inside the vehicle.

On the 5th day of my rental, I received a call from Avis asking if I was returning the car. I informed them that I would be keeping the car for a few more days. Eventually, I returned the car on November 9th at 11:00am. The staff handed me a bill, but I didn't bother to check it. I asked if the extra days would be deducted from my security deposit, and they confirmed that it would be. They informed me that I had about $140 left in my security deposit, which I thought was reasonable since I had already paid $97 upfront.

However, the next day, I tried to order food and realized that I had no money in my account. To my surprise, Avis had charged me $648 for the rental, which included a $185 loss damage waiver fee that I never ordered. They also charged me for an extension fee, a late fee, a state surcharge fee, a county surcharge fee, and a passenger fee, even though I never had anyone else in the car with me. I was shocked and frustrated that they had charged me so many bogus fees that I had never even heard of.

I tried to call Avis to dispute the charges, but I was hung up on and even screamed at. I couldn't believe that they had charged me $646 for renting a car for 5 days, which was supposed to cost me only $38 per day plus liability insurance. It was the worst car rental experience I've ever had, and I will never rent a car from them again.

In conclusion, I would not recommend Avis to anyone looking to rent a car. Their fees are outrageous, and their customer service is terrible. It's a shame that they ruined what could have been a good rental experience.

This rental experience was the worst I've ever had in my life. I've rented a lot of vehicles over the years, but this one was a complete disaster. My family and I needed a 7 passenger vehicle to drive around Idaho for our vacation, which was already going to be expensive. However, Avis offered a discount of about $300 if we pre-paid in full, so we took advantage of it. The price was still outrageous, but we had no other choice. We booked the rental online and paid the full amount, which brought the price down from $1500 to $1200. (Can you believe it? $1200 for a minivan!)

We returned the vehicle on time, with a full tank of gas, and no damage. However, Avis charged my credit card for the full rental amount of over $1500, even though we had already paid in full. So now, we had to pay over $2700 for a Dodge Grand Caravan, which was completely featureless, by the way.

I spent a lot of time on the phone with customer service and sent an email with proof of payment for the prepayment and proof that I was billed a second time for the same rental. The customer service rep couldn't see that I had pre-paid, even though my bank account receipt clearly showed Avis's withdrawal of the funds. They said they would try to resolve the issue within 10-14 days, but I never heard anything back from them.

Finally, I received an email saying that they would refund my prepayment amount of approximately $1200, but they would keep the second charged amount for over $1500. This completely took away the savings of prepaying and increased my rental by about $50 a day! This was completely dishonest and the worst "customer service" experience I've ever had. I will never rent from Avis again and will make sure to tell everyone I know about this terrible experience.

To make matters worse, we had to wait for 45 minutes at the Boise airport at 9:30pm with five young kids because they didn't have a vehicle ready for us. It was a complete nightmare. I would never recommend Avis to anyone.

I had a really bad experience with Avis. I booked a car a week in advance for my trip to San Francisco. But when I arrived at the airport, I was told that the car I reserved was not available. I was given the option to pay for an upgrade or get a refund. I was really upset because I felt like I was being tricked into paying more money. I asked to speak to a supervisor, but was told that no one was available.

I had a tight schedule and couldn't wait for a car to become available, so I had to take an available car. When I returned the car on the 21st, I was told to call the 1800 number because no supervisor was available. I had a flight to catch and couldn't wait, so I left thinking that everything was taken care of.

But then on Thursday, I saw that Avis had charged almost $1k in additional fees to my card. They left voicemails demanding that I return the car on the 24th and 25th. I called customer service on the 24th and explained that I had already returned the car. But the representative didn't believe me and questioned me as if I was lying. I had to call them again on the 26th and was treated very rudely by the first representative. I was put on hold for over 15 minutes before being disconnected with no explanation. When I called back, I was on hold for over a half hour.

Finally, I was told that the car was not properly checked in on the 21st by their people in San Francisco. I asked what they could do for me for all the trouble and was only offered a $30 discount on my next rental. I was really disappointed with their customer service and the way they handled the situation. I will never use Avis again.

My experience with Avis in Dallas last week was absolutely terrible! The preferred board was not lit, so I had to wait in line for 40 minutes, only to be told in a rude manner to go to another counter. The first car I was given, which was supposed to be part of their "100% smoke-free fleet," smelled so strongly of smoke that it was difficult to breathe inside. The second car I was given was of a lower grade and was filthy. To make matters worse, the tire on this car was almost 20 pounds low on air pressure, which I had to stop and put air in myself. The next day, the tire was low again, and when I called Avis' "customer service" number at almost midnight, they told me that Avis would not come out to fill the tire and my only option was to find another place to put air in the tire and take the car to a different airport to exchange it.

The next morning, I had to spend approximately 90 minutes of my day exchanging the car and dealing with another unpleasant Avis employee. After returning the car to my original airport on the 4th day, I was charged an additional $93.02, even though I had the car(s) for nearly 2 hours less than my original reservation time. When I asked for a receipt, I was told I had to walk to another location, where there was nobody present. When I called today to request a refund of the overcharge, I was on hold for 25 minutes, then disconnected. Finally, when I got someone on the phone and explained the issue multiple times, I was told that I would get a $100.72 refund in 5-7 business days before the person tersely ended the call with "thank you for calling Avis" and hung up.

Throughout this entire experience, I did not encounter a single pleasant person. When I posted my experience on their Facebook customer page, it was deleted without any response whatsoever. Two weeks later, I received a bill for $83.39 for the tire they claimed I damaged. They told me that if I had paid for their overpriced insurance, they would have waived the cost. It seems that Avis is servicing their fleet at their customers' cost.

I will never rent from Avis again, and I strongly advise anyone reading this to think twice before renting from them.

The quality of customer service is crucial for any company to succeed. Avis, unfortunately, fell short in this aspect during my recent experience with them. As a first-time user of their service, I rented a car from Jan 16 to Feb 6. When I called to make the reservation, I was not informed of the payment policy, which caused confusion and frustration later on.

I understand that there is a contract to read upon arrival, but what if a customer cannot read? When I asked about this, one of the reps told me that it was not Avis's problem. However, in my 23 years of experience in customer service, providing customers with policies and procedures is a standard practice. It is essential to communicate these policies to avoid any misunderstandings or issues later on.

To make matters worse, when I received my receipt, I did not see a total due, which led me to believe that I had paid for each week of the rental. However, when I went to pay my mortgage, I was declined because Avis had taken out $651.88 at once. This was a shock and embarrassment for me, as I have never had any issues with payments in my 23 years of having a bank account.

Enterprise, Avis's competitor, always goes over the payment policy with each customer, which is why they will always outweigh Avis in terms of customer service. Avis needs to retrain each employee to ensure that they communicate policies and procedures clearly to their customers. It is unacceptable to talk to customers as if they are dumb, and poor customer service should not be tolerated.

In conclusion, Avis needs to improve its customer service to ensure that customers have a positive experience. Communication is key, and policies and procedures should be communicated clearly to avoid any misunderstandings or issues. I hope that Avis takes this feedback seriously and makes the necessary changes to improve their service.

I recently rented a car from AVIS and drove for 2 hours to Wilkes-Barre, PA. Unfortunately, I got a flat tire and when I looked for a spare, it was missing. This was quite concerning as it should have been checked by AVIS prior to rentals as a safety precaution. I contacted AVIS's 1800 number but it took me 7 calls to get through as the line was always busy. Finally, I was able to speak to someone and they sent a ticket from AVIS to roadside service for a 2-way tow. However, the replacement vehicle was in Newark, NJ which was 196 miles away. The 2-way tow would take 4 to 6 hours and would start at 8:30 pm, so I was expected to receive the replacement car at 12:30 - 2:30 am.

I called Roadside at 10 pm to get an update but was put on hold for 40 minutes before someone answered. They informed me that they had not started on my ticket and it would now take 5 to 7 hours from 10:45 pm. This was not going to work for me as I had a flight the next morning which was 2 hours away. To make matters worse, I was in an abandoned parking lot with moderate to high crime. I asked if we could change the tow from 2-way to a 1-way tow and take a Lyft to Philadelphia to make my flight. The AVIS representative (Corey) told me to take my keys with me so the car doesn't get stolen and that I could drop them off at any AVIS in the 48 states. I then took a ride to Philadelphia for $200 and arrived at the hotel at 2 am.

To my surprise, I received a text stating that a tow truck would be arriving around 300 minutes (5 hours...). This meant that I would have missed my flight. The next day, I landed in Atlanta (layover on my way to Albuquerque) and got a call from the towing company saying they were at the car but needed the keys. I told them that that wasn't going to happen and they hung up.

I called AVIS on Friday (3 days after the flat tire) and asked if the car was picked up and they said no. I asked to talk to a manager and they said they would call me in 48 hours... (AVIS is nothing but unhelpful and slow). They did not call me at all so I called them the following Friday and got a hold of a manager (Jack... by the way just as useless) and he said he couldn't do anything for me until the contract was closed, which would take 3 to 5 days. I will have to call next Friday to follow up and AVIS refuses to call me back after the contract is closed but it is now my responsibility to keep calling till it gets closed.

Overall, my experience with AVIS was not great. The lack of a spare tire and the long wait for a replacement car was frustrating. The fact that I had to pay $200 for a Lyft to make my flight was also disappointing. The customer service was slow and unhelpful, and I had to keep calling them to get updates. I hope AVIS can improve their services in the future.

I gotta say, I've rented a lot of cars in my time, but Avis has got to be the worst when it comes to customer service. Don't get me wrong, the guy running the office was nice enough, but the whole operation was just a mess. The first car he tried to give me had a check engine light on, so I had to settle for one that smelled like an ash tray and was filthy on the outside. I mean, come on, at least warn me about the smell! And to top it off, there was a giant crack in the windshield that I didn't even notice until hours later. I tried calling the office, but no one answered, so I had to deal with customer service and some department that was supposed to help with damage paperwork. It was a nightmare.

Oh, and did I mention that the car kept telling me its oil change was past due every time I started it? Yeah, that was fun.

But it doesn't end there. When I tried to extend my rental for a few more days, I didn't have my contract with me, so I asked if the guy on the phone could look it up using my phone number or email or something. He said he could do it with the car number, so I assumed he meant the license plate. Nope, turns out it's the number on the keychain, which there are several of. And when I asked for an emailed receipt of the transaction, the guy said he couldn't send me anything but could repeat it for me. Like, what kind of customer service is that?

Honestly, I don't think I'll ever use Avis again. Hertz may be a bit further away, but at least they have decent prices, pick you up, and have never given me a car with issues or treated me so rudely.

My name is sharon jackson i rental a car on may 26,2023&returned the car june 1,2023 i was charged $1,019.93 on my debt visa card when i received e receipt from avis it showed 744.12.I talked 2 agent at mlu airport they show 725.98 my problem i havenot receivd my refund it has been over 10 business days&i am getting the run around.I checked with my bank several times.The 1,019.93 shows on my account no refund.I donot have this problem with enterprise rental.Im trying 2 b nice&fair.Any refund 275.81 or 293.95 is ok but $1,019.93 2 rent a car less than a week is unacceptable

We rented a car (a Toyota Rav4) from Avis Memorial Day weekend. When I picked the car up and started driving, I immediately noticed a noise coming from the back of the car. I called the Collinsville, IL location (where I had rented the car from) and he told me he didn't have another car for me. However, we could stop at ANY Avis along the way and get another car.

We called FIVE different Avis locations on our route (some airport locations because we thought they would have more cars) and NOT A SINGLE ONE OF THEM WOULD HELP US.

My boyfriend is very savvy when it comes to cars and we figured out that the rear passenger wheel bearing was going out. The car had previously been wrecked and not repaired properly, so the amount of wind noise inside the car (with the windows up) you could literally almost not hear each other speak. Also all of the windshield wipers were damaged and needed to be replaced, so we are thankful that it didn't rain.

With no hope of getting a rental car replacement, we dealt with it throughout our vacation.

When we got back and I returned the car I told the gentleman about the issues with the car and all he could do was apologize and tell me that he would let his manager know.

I paid over $500 for this rental car and Avis customer service was only prepared to offer me a $100 refund. I absolutely refused that refund and demanded more money. We eventually came to an agreement of half of my refund, which would come to me in 3-5 business days.

Today is the 5th business day and still no refund

They also made an unauthorized charge to my boyfriends credit card for almost $70.00 that they are refusing to pay back.

We will NEVER rent from Avis again. We both work in customer service and this is the absolute worst that we have ever been treated when it comes to renting a car.

Save yourself the hassle. Go with Enterprise.

Upon having an appointment to pick up a Toyota Corolla through Avis Uber I get down there and they had given away to Toyota Corolla so in turn they sent me home with a Chevy bolt electric car I was to exchange it at the end of 7 days. But before the 7 days were up on June 1st when my appointment was and when I picked it up driving back home if I took the car over 40 miles an hour it would lock the brakes and just skid if I had to stop that happens five times I immediately called roadside assistance they said that they would send a tow truck and file a claim that never happened Saturday morning I'm still waiting for the tow truck to come now 8:30 in the morning I called them again they said they sent somebody 5:30 p.m. on June 2nd is when the car was actually picked up and towed to their servicing location by the airport in the meantime they are refusing to refund my money they wanted me to an exchange the car sending me to four different Avis locations and each time promising me that everything would be okay to go over there and it wasn't every time these Avis people told me that they cannot do Uber cars So wasting a lot of money on Uber itself to get to and from these Avis locations and the fact that they have my money tied up in pending status and I can't do anything with it and they have the car on top of that they say that they're not going to cancel out anything until the car is back on the rentals lot currently it is in the servicing Bay and they want me to pay for the time that it's in there I am not I want a full refund plus compensated for my income that I had lost in my time and my energy

Gina Butler - MVA Number [protected]

We arrived in Flint to pick up our car. Which was a Black Corolla. We went to the car and the cat hair, smell and stains were awful. We went back into the airport to the counter and showed pictures and told the clerk there, That the car smelled so bad we could not take it. She was kind and proceeded to tell us she would give us another car. We got a Malibu and while this one had French fries and Cheetos in the back on the floor, the smell was ok enough for us to take it. We were not told that we would be charged for an upgrade for taking the next car. My daughter was denied her deposit and then an additional $183.00. I am shocked that a company with your integrity would do something like that. I am extremely disappointed. I will say that this was done by a young lady at the budget counter who said she could help us.

Jackson, Mississippi Airport- Thursday April 27, 2023 9pm through May 1, 2023

Second time in past 3 months dealt with horrible, Rude, lazy customer service from the same young lady! Why even have Preferred Service if you aren’t going to honor it. NEVER AGAIN will I rent from Avis in Jackson, MS! The return process is just as bad and now 2 days later still waiting on my receipt since they don’t even show me renting the car. Tried to complaint on line but of course the Customer link is down, yet if you want to buy a car, that link works just fine! I’ve been in the hospitality industry for more than 10 years and would not have tolerated this behavior from any employee. This rental deserves a big ZERO due to the lack of professionalism and customer service.

I’ve been with Avis for more than 20 years, but questioning their commitment to be a service-oriented company!

D. Robert Staley

They took my reservation as an Uber driver TEO DAYS IN A TOW at the aUpland California location. Uber has spent $120 on vouchers for rides to this location that I reservered WITHIN THE UBER APP. The location states on the building “RENTALS FOR UBER DRIVERS ONLY.” I need immediate service please. None of these people speak English and ALL of them, from the call centers, intercept local office calls. Avis is the most unprofessional business operation I have EVER experienced and I’m 54 years old.

My flight was delayed over 4 hours and when I arrived to the Avis Preferred kiosk, no one was available. When I called customer service, the agent was condescending, smug, and provided no assistance to me. I am a disabled retired U.S. military veteran and I was in agonizing pain and the actions of the customer service representative further hurt me. All I’m asking for is for the money I prepaid to AVis be refunded to me. Thank you.

I booked a rental car from 16th Apr'23 but Avis member called in on 16th Apr morning and informed that no car is available.

Hence, i told him to cancel the booking and i will arrange the car from somewhere else.

How can booking be taken if car is not even available.

He confirmed me that he will cancel the booking from back end and no charges will be debited from my account.

I texted the conversation happened (screenshot attached below)

However, yesterday (18th Apr) $50 were deducted from my card account