Avis’s earns a 1.6-star rating from 489 reviews, showing that the majority of renters are dissatisfied with car rental experience.
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prepaid vehicle unavailable
We prepaid for a full-size sedan through a travel company. Upon arrival at Avis at Portland, Oregon airport, we were informed that a car that size was not available, and that they would give us an upgrade. Imagine our shock when we were later billed an extra $30 per day for 10 days, plus taxes and fees. We were never told that the upgrade charges would apply. When I contacted customer service, I was admonished and told to pay closer attentio to my contract. I am very angry, and I feel that this is a tactical practice to make money at consumer expense. They should cancel and refund my original contract, and then draw up a new one.
wrongful debit of credit card
We have a Wizard account. We have a business so we rent cars I and around our work area. We rented a car for our daughter from December through March as her own car was in the shop. In January we noticed a charge for a rental in Arizona for $980. We attempted to dispute with Avis, but could not get them to refund the amount. They stated the agreement had my husbands drivers license on it. But we live in Georgia and were not in Arizona. We asked for the drivers actual license and they refused us the information. We went to the bank and put in a claim and closed out the debit card in March. On May the 6th the very same closed out debit card was debited by the SAME location in Arizona for $5444.67! We called the location, they said they could not find the rental agreement. Then we went trough 3 weeks of phonecalls to Avis to try and find someone who could possibly fix the mess. Still no-one could actually pin-point the issue and repay us. Again we went to the bank. Again the credited our account. We just received notice that they closed the claim and will be removing the credits as Avis reported the cars were rented to my husband.. Which is not true, we live and work in Georgia. This is over the other side of the country to Arizona!
prejudice - foreigners
When I check for cars at IAH airport for May 24th (7 a.m.), returning on May 24th (3:30 p.m) as a resident in USA or Europe it works normally. When I check for reservation on the same date and time as a Brazilian Resident, it says "Sold out".
Are Brazilians prohibited to rent cars at Avis?
Thank you.
Kind Regards,
Josiane
I took out a car rental with Avis in Corsica, and while the rental of a Megane for 7 days was reasonable, the charges for a flat tyre and wheel rim replacement was ridiculous at more than 400 euros! That was double the price of the rental. It is not covered under insurance as it comes under 'wear and tear'. What a rip off!
buy rsn, im sure it was offered 5$ a day, full tire and key coverage,
that could easily have been overlooked by a sales agent rendering you unaware of its existence however
poor callcentre service
I tried to phone AVIS on 12 May 2015 to book a car.
After several attemps and about a hour later, I had to go online to make the booking. I was being cut off before I could speak to a consultant several times.
Today (13 May) I needed to make a change to the booking and the same thing happened. I succeeded once to get to a consultant but was immediately cut of again.
I hate callcentres!
they wanted to get really large sum. but they wanted to overcharge us
We got the letter and bill from the company Aviscar Inc. We were shocked, when we saw the price, which we needed to pay. These jerks decided to fool us and asked to pay really large sum. We called them and tried to explain for what was this sum, but the rep immediately stopped to communicate with me. I have no idea what to do now and of course we are not ready to pay such sum. Please, help us.
fake check, impossible to reach these jerks
I got the letter from the company AvisCar Inc. They enclosed the check for $2, 000 and some ### was in the letter. I was really shocked and have no idea what to do now. I tried to find the contact info of these scammers, but nothing. I want to clear this situation and get some answers, so please maybe someone can help me. Post comments and share your views about them. Thanks.
charged for erroneous cleaning
I have been renting from Avis for 25 years averaging 10+ rentals a year and have rarely had any problems. Imagine my surprise when I got a letter after my most recent rental saying there was a stain in the car and they were charging me a cleaning fee. I called customer service and they told me they had photos (which they refused to send me) and that the stain was in the back seat. Now I knew something fishy was going on since I had rented the car for less than 24 hours and never even opened the back door of the car. I was on an overnight trip with a single carry on that I put in the passenger side foot well.
When I pressed the customer service agent on the issue and asked to speak to a supervisor they told me the evidence from the Ft. Lauderdale location was enough to warrant the cleaning fee and they were sticking by it. I explained that I had not even opened the back door and told them about my history with Avis. The supervisor removed the fee but in a way that made me feel like it was my fault.
Just a warning the locations are not corporate owned and can say whatever they want and corporate will back them up. Take pictures of the state you return you car because there is obviously something fishy going on down there in Ft. Lauderdale. Not the way I would treat a loyal customer who has been renting from them of 25 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund of wrong debit
I had rented a vehicle from Avis in April. on arriving in Jhb, whilst driving on the motorway, a truck was changing lanes and accidentally knocked me on the back corner. this caused the car to start spinning and got knocked by the truck .
Despite the police report confirming that the fault was that of the truck, AVIS has unilaterally debited my account for all the charges. since then i have been trying to get AVIS to reverse the amount yet till date this has not happened. it has been over 4 months and countless emails, yet my emails go unanswered.
They have unilaterally debited my account, simply due to the fact that you have my credit card details and have used this at their discretion without any communication.
I need total accountability as per my various emails sent to them, for which I am yet to receive any feedback or response.
This accident was caused by the third party and all damages should be billed to their insurance. This has specifically been mentioned on the police report. This was also confirmed by Avis that the amount will be claimed back from 3rd Party insurance company.yet despite this, they have debited my account and are refusing to entertain my correspondance and or respond.
Please help me
The complaint has been investigated and resolved to the customer’s satisfaction.
cheating on gas charged
I recently rent an AVIS car through priceline.com and paid in full, from June 24, 2014 and returned onJuly 1st, 2014
with a full tanks of gas !
Usually when i returned the car there was attendants who check out the cars, but this time I saw none on the parking, and everyone have to lease their cars hope to get back to the airport,
Suddenly, today I saw a charged on my credit card of 35.62 $ I called credit card Company to dispute, and Avis response was for the gas !
So why I returned the car on July 1st, and 17 days later they decided to charged me on the gasoline ? that is totally FRAUD,
So the lessons learned here is: ALmost all the big rental care are in the shady businesses, they are out to rip off the consumers
I had a similar FRAUD with HERTZ couple years ago and they back off after the complaints when i filed,
No apologized at all ! very surprised with a big company like that !
very disapointed
flat tyre
I filled the Avis rental car with fuel some 15 kilometres from Schipol Airport as the car was full when I received it 6 days earlier. Within a kilometre of leaving the busy garage on the A4 towards the airport the car seemed to be wobbling a little initially I thought it was the road surface until a driver waived at me as he passed. I pulled over and one of the rear tyres was flat. Fortunately I managed to inflate it ok and continued to the airport. I was asked by the Avis agent if I was happy with the car which I replied yes as it had been. I mentioned to him about the tyre and was then charged the princely sum of €330. P****d off to say the least! He said this was their minimum charge, what a rip-off for a flat tyre, wished I'd kept my mouth shut instead of being honest. I will never use Avis again.
does not care about customers
This well known car rental company kicks it's customers when they are down! After having her purse stolen while out of town (car key included), if that wasn't devastating enough, listen how hard this company tried to help this customer. She was told that not only did they not have another key to the car (B.S.), but she would be charged not only to replace the key, but to change all the locks on the car. Then after she had to pay to have the car towed to their closest rental car lot, she was charged with not returning it to the same location. AFTER LEARNING ABOUT THIS AVIS DECIDED TO DO NOTHING! THEY FIGURED DOING THE RIGHT THING WAS NOT RIGHT FOR THEM. YOU SUCK AVIS!
The complaint has been investigated and resolved to the customer’s satisfaction.
The worst customer service ever!
4/7/2014 The worst customer service ever! The most discussing car which I didn't rent had stains on seats. Avis charged my visa card transaction went through when I looked at car I was shocked. I didn't leave lot! I waited for customer service rep to cancel my bank transaction which took them one hour cause they had other clients so I waited. My bank account is still pending even though I never rented Avis car. I called Customer service which they told me to call back on 4/8/2014 billing dept. I walked to another rental location which I thank God had clean non damaged cars. I have several pictures of rental car which Avis should know better then to rent a car like this.
My name is Alice C I'm disappointed on how Avis treated me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Having recently hired from Avis I was disgusted to find they billed my credit card for a larger amount than quoted. My mistake was not reading the fine print prior to signing. Avis automatically bill its customers with travel insurance for personal effects even though I had my own insurance.
ALL AVIS-BUDGET RENTAL CAR HAVE BUILT-IN A TRACKING TRANSMITTRE, GPS SYSTEM, THEY KNOW EXACTLY ANY MOMENT WHERE THE CAR IS, PRICAY ISSUE? OR MORE? YOU DECIDE, ALL CARS, NO EXCEPTION, A YOUTUBE VIDEO WILL BE PRESENTED, WATCH IT
Avis car rental has gone WAY down in customer service and quality of product... I did a rental last summer and I had a $100 gift certificate. When I went to pick up car they told me the gift certificate could not be used because I already had discounts on the rental. The gift certificate was a CASH purchase from a friend and had nothing to do with any discount.
I initialed to insure my rental car. I thought it was $28 a day for 3 days. That's the only amount that I read. That was reasonable. I got a $182 deducted from my account. They said it was 28 for one kind of insurance, another $ amount for another kind, and another $ amount for some more.
$182! I am pissed! I don't know what I am going to do. I needed this money in my account right now.
I had the exact same thing happen to me at Avis in Tucson. The guy was so chatty and joking around so much, he failed to clearly explain what he was putting in the contract. Of course everything is done in initials so it's so easy to overlook. I paid over $300 of insurance that I didn't need. The refuse to do anything about it and could care less that people are getting mislead and ripped off. It's very sad when companies care nothing about the customer. I will never use Avis ever again no matter what.
etoll fradulant charges
For the second time Avis charged me for using their Etoll device, even though I never used it and paid cash for the one toll booth I go through. The first time they asked me to submit a receipt (fortunately I had asked for one), then wouldn't except the receipt as there was a 20 minute differential between my receipt and what their system showed me going through the toll booth. I had to escalate the issue to someone at corporate and eventually they gave me a refund. So now it happens again, and I get to go through the wonderful process of convincing them I didn't use that device. What's more interesting is that the first thing I do when I get in my rental car is tear the etoll device off the windshield and throw it in the glove box, so have no idea how it picked it up.
My advice - don't rent from Avis or if you have to make sure you get rid of that Etoll device.
The complaint has been investigated and resolved to the customer’s satisfaction.
flat tire
I rented a from Panama City Beach car after barely missing a bus to New Orleans. As I was pulling out of the rental location I noticed the air was low on one of the tires. I returned to the location to have them inspect the vehicle. They filled up the tire and told me not to be concerned about it; I wish I hadn't listened. I had to stop no less than 6 time...
Read full review of Avissuspicious employee behavior
I had rented an Avis car online before I left for Liberia, Costa Rica. When we arrived at the Avis office, the two male emplyees took a long time drawing up the agreement for meto sign, then after some discussion in Spanish, they put an X through it and wrote up another without providing any explanation. Thenew agreement charged me double what I had agreed to online. The real deal breaker was when they wanted meto sign a BLANK agreement to pay whatever charges they would bring against me to the car listed on the paper. This was blank. When I filled in the licence number of the car, they ripped it up and said I had to leave it blank explaining to them that I was not signing a blank agreement. They would not even let me write the licence plate number on the bottom of the paper. I refused and left to go back to the airport where I rented a car from another car rental agency for $100.00 less and no blank agreement to sign.
I called my. Car insurance agent when I got home and she said I was very lucky to walk away from that.
refund/overcharged
On the 15 August i paid Rental carsCom R1225.17 and paid Avis directly on the 16 August 2013 a further amount of R1100.00 as a deposit before taking the car in respect of Booking Ref No:[protected]
On the 25 September i paid RentalcarsCom amount of R1177.61 and Avis R1200.00 in respect of Booking Ref No: [protected]. I was charged 426km instead of 126km, i booked this car on 200km free per day for 3days.
As at todate i have been send pillar to post by rentalcarscom and avis regarding my refund on both Bookings, it is already more than 8weeks now.I wrote several letters to Rentalcars com but they dont seems to be interested in solving this matter.Why do i have to wait more than 2months to get my refund? Who is benefiting the interest on this amount? When will my refund be paid back to my account, ?Why i was charged 426km by Avis instead of 126.I Rentalcarscom offices were in South Africa surely i would have visisted their offices and insist on being served in dignified manner.
Quicker to debit our account by it takes ages to be refunded!
The complaint has been investigated and resolved to the customer’s satisfaction.
car broke down, slow assitance
I rented a car for a conference. The care broke down on me. I called Avis. They sent a tow company but they did not show up for almost 3 hours. Then when they brought me a new car, it was pitch black outside so i could not check it for liabilities. They went to the wrong hotel intitally and were calling me continuously saying they were out front...they were at the wrong place. A tow company thats contracted through Avis showed up. They were carrying guns. I am sure it is for their own protection but it was alittle unnerving to me. They dropped the car off and left...not much interraction at all.
I did send a complaint to Avis through their customer care...they never responded. No attempt to rectify or even apologize is very disturbing and unappreciated.
employees compliment
August 9, 2013 Dear Avis Corporation, I would like to commend you for two of your employees at the Avis National Call Center. These two employees, Roni (employee # 31660) and Yuli (employee # 21550) both did an outstanding job assisting me with a car rental for my daughter. On August 9, 2013, I telephoned Avis @[protected] and spoke to Roni in an...
Read full review of Avis and 4 commentsrude customer service
This rental location is a family operated branch. The husband Zahi is rude disorganized and very short tempered. It is not a surprise that his son mimics the sawn demeanor. They literally ignore calls and customers and drag out the rental process. I have literally waited at the counter for over 40 minutes and then approaches with a negative attitude. They lack customer service, and organization skills. I have rented each wk for the last 2 yrs and the cars have a distinct odor, I find hairs, trash, and stains in upholstery almost 4/5 times. I have chose to rent from a different company entirely due to the above concerns
All Avis- Budget cars have built-in tracking transmitter, they know exactly where is the car, No privacy whatsoever, shame!
ALL AVIS-BUDGET RENTAL CAR HAVE BUILT-IN A TRACKING TRANSMITTRE, GPS SYSTEM, THEY KNOW EXACTLY ANY MOMENT WHERE THE CAR IS, PRICAY ISSUE? OR MORE? YOU DECIDE, ALL CARS, NO EXCEPTION, A YOUTUBE VIDEO WILL BE PRESENTED, WATCH IT
rude, unprofessional customer service
Never use them. I wasted 2.5 hours of trying to call their local branch to see if they could pick me up (The reps on the 1-800 number offered me this service and confirmed it through the numerous customer service reps I spoke with). Since no one at the local branch could pick up a single phone call over the 2.5 hours, I spent the rest of my time calling the...
Read full review of Avis and 1 commentAvis Reviews 0
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About Avis
One of the key features of Avis is its user-friendly website, which allows customers to easily book a rental car online. The website is designed to be intuitive and easy to navigate, with clear pricing information and a wide range of vehicle options to choose from. Customers can also manage their reservations online, making it easy to modify or cancel bookings as needed.
Avis offers a wide range of vehicles to suit different needs and preferences. From compact cars to luxury vehicles, customers can choose the type of car that best suits their needs. Avis also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to make the rental experience as convenient and stress-free as possible.
In addition to its rental services, Avis also offers a loyalty program called Avis Preferred. This program allows customers to earn points for every rental, which can be redeemed for free rentals, upgrades, and other rewards. Avis Preferred members also enjoy faster check-in and check-out, as well as exclusive access to special offers and discounts.
Overall, Avis is a reliable and trusted car rental company that offers high-quality service and a wide range of vehicles to choose from. Whether you're traveling for business or pleasure, Avis is a great choice for your rental car needs.
Here is a guide on how to file a complaint against Avis on ComplaintsBoard.com:
1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Avis in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Avis. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Avis on ComplaintsBoard.com.
Overview of Avis complaint handling
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Avis Contacts
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phone numberSaudi Arabia+65 67 371 668+65 67 371 668Click up if you have successfully reached Avis by calling +65 67 371 668 phone number 0 0 users reported that they have successfully reached Avis by calling +65 67 371 668 phone number Click down if you have unsuccessfully reached Avis by calling +65 67 371 668 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +65 67 371 668 phone numberSingapore+27 113 878 431+27 113 878 431Click up if you have successfully reached Avis by calling +27 113 878 431 phone number 0 0 users reported that they have successfully reached Avis by calling +27 113 878 431 phone number Click down if you have unsuccessfully reached Avis by calling +27 113 878 431 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +27 113 878 431 phone numberSouth Africa+82 261 470 209+82 261 470 209Click up if you have successfully reached Avis by calling +82 261 470 209 phone number 0 0 users reported that they have successfully reached Avis by calling +82 261 470 209 phone number Click down if you have unsuccessfully reached Avis by calling +82 261 470 209 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +82 261 470 209 phone numberSouth Korea+886 36 565 990+886 36 565 990Click up if you have successfully reached Avis by calling +886 36 565 990 phone number 0 0 users reported that they have successfully reached Avis by calling +886 36 565 990 phone number Click down if you have unsuccessfully reached Avis by calling +886 36 565 990 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +886 36 565 990 phone numberTaiwan+66 225 111 312+66 225 111 312Click up if you have successfully reached Avis by calling +66 225 111 312 phone number 0 0 users reported that they have successfully reached Avis by calling +66 225 111 312 phone number Click down if you have unsuccessfully reached Avis by calling +66 225 111 312 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +66 225 111 312 phone numberThailand+971 42 245 219+971 42 245 219Click up if you have successfully reached Avis by calling +971 42 245 219 phone number 0 0 users reported that they have successfully reached Avis by calling +971 42 245 219 phone number Click down if you have unsuccessfully reached Avis by calling +971 42 245 219 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +971 42 245 219 phone numberUAE+54 114 378 9640+54 114 378 9640Click up if you have successfully reached Avis by calling +54 114 378 9640 phone number 0 0 users reported that they have successfully reached Avis by calling +54 114 378 9640 phone number Click down if you have unsuccessfully reached Avis by calling +54 114 378 9640 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +54 114 378 9640 phone numberArgentina+55 800 725 2847+55 800 725 2847Click up if you have successfully reached Avis by calling +55 800 725 2847 phone number 0 0 users reported that they have successfully reached Avis by calling +55 800 725 2847 phone number Click down if you have unsuccessfully reached Avis by calling +55 800 725 2847 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +55 800 725 2847 phone numberBrazil+56 27 953 900+56 27 953 900Click up if you have successfully reached Avis by calling +56 27 953 900 phone number 0 0 users reported that they have successfully reached Avis by calling +56 27 953 900 phone number Click down if you have unsuccessfully reached Avis by calling +56 27 953 900 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +56 27 953 900 phone numberChile+57 16 104 455+57 16 104 455Click up if you have successfully reached Avis by calling +57 16 104 455 phone number 0 0 users reported that they have successfully reached Avis by calling +57 16 104 455 phone number Click down if you have unsuccessfully reached Avis by calling +57 16 104 455 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +57 16 104 455 phone numberColombia+51 14 341 111+51 14 341 111Click up if you have successfully reached Avis by calling +51 14 341 111 phone number 0 0 users reported that they have successfully reached Avis by calling +51 14 341 111 phone number Click down if you have unsuccessfully reached Avis by calling +51 14 341 111 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +51 14 341 111 phone numberPeru+58 22 615 556+58 22 615 556Click up if you have successfully reached Avis by calling +58 22 615 556 phone number 0 0 users reported that they have successfully reached Avis by calling +58 22 615 556 phone number Click down if you have unsuccessfully reached Avis by calling +58 22 615 556 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +58 22 615 556 phone numberVenezuela+1 (501) 312-9000+1 (501) 312-9000Click up if you have successfully reached Avis by calling +1 (501) 312-9000 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (501) 312-9000 phone number Click down if you have unsuccessfully reached Avis by calling +1 (501) 312-9000 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (501) 312-9000 phone numberManager+1 (973) 496-3916+1 (973) 496-3916Click up if you have successfully reached Avis by calling +1 (973) 496-3916 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (973) 496-3916 phone number Click down if you have unsuccessfully reached Avis by calling +1 (973) 496-3916 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (973) 496-3916 phone number+1 (530) 566-9835+1 (530) 566-9835Click up if you have successfully reached Avis by calling +1 (530) 566-9835 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (530) 566-9835 phone number Click down if you have unsuccessfully reached Avis by calling +1 (530) 566-9835 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (530) 566-9835 phone number
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Avis emailscustserv@avis.com100%Confidence score: 100%Supportinfo@avis.com100%Confidence score: 100%Support
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Avis addressSix Sylvan Way, Parsippany, New Jersey, 07054, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 10, 2024
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