Avis

We rented electrical car from AVIS for one month.
The car was promissed to be able to pass 200 km before each charging. It was only 90km.We went to talk with them and they changed the car. The new car could pass only120km.
Then the charger stopped charging the car and they wanted it back and they said they will give a new one.
They didn't have new charger for us one week. And we couldn't use the car.
Then they wanted the car again back again to give another one because they wanted to fix that one for something that we weren't told about, neither when they gave it to us, neither when they took it back.
We asked what can be done about this that we paid for whole month but we couldn't use it for a week.

and their manager was extremely rude, that made me cry.

Avis Rent a Car in Fullerton (1105 N Harbor Blvd, Fullerton, CA) rents out a car that was flagged for recall due to faulty brakes. I only found out about this when I got figured in an accident (luckily no one was injured) when the brakes failed. The towing service guy told me that the Dodge Avenger (the rented out to me) was actually flagged for recall.

Beware of Avis if you value your life!

Also, when they hold you responsible when you cannot return the car on time. Which actually, I was at the specified location at the appropriate date/time; but there was no one from Avis at that location for hours! And they were threatening to charge me for extra days and/or towing services.

It was a mistake to rent from Avis!

Tina R.

I am not going to say that Avis cars or tires, or any rental for that matter are in pristine
condition. In fact I will say that often times tires are slightly worn. However I ask why you chose Avis in the first place? was it the price? part of paying a lower cost means the cost has to come from somewhere, All Avis cars are rented lower than 35, 000 miles, the average tire life is 40, 000. Now with missed rotations and such wear can most certainly exist. The operator at your location however has no ability to purchase new tires, short of actually paying for them out of pocket.

Now is it like playing a game of roulette? perhaps that is a fair analogy
but the fact is the tire did blow when you were operating the car, and you had declined to pay
for coverages on that tire.

pretty open and shut case. your signature was on file, exactly. read what you sign before you sign it, ask questions, look over the vehicle and raise any concerns and get responses in writing if neccessary. they have damage report slips that you could have notated a worn tire on. If you didn't see the worn tire, then perhaps it was not wear that caused the tire to blow.

to the OP, most locations do not have their own mechanic and have a central location ie. an airport where they send their fleet to be maintained, if a limited fleet is available they agency probably had little choice with the car they provided you. and you could have always reviewed the car and declined to take it.

your complaint was posted quite a while back, but had to comment just incase you still might catch these.

I too had the same sort of situation with my last Avis Rental. I actually didn't realize the tires were bad until one blew on me, as I was pulling out of my driveway, and slowly (5mp most!) turning the vehicle to go. I put it into Drive, and within 2 seconds the tire blew, throwing me practically into the ditch. i was basically right in front of my home, so very thankful about that. it was pouring down raining too, so I would have been in a huge mess had I gone very far. Long story short, they blamed me for causing the tire to blow, being so rude, not caring that i was hurt physically, and telling me if i had purchased the insurance they tried to tell me about, i wouldn't be in this position.
I have never been treated so horribly in my life. To make it even worse, they charged my credit card about $800 too much and b/c they had a signature on file (not for that amount!), my bank re-issued the charge after i denied it. They need to be shut down.
Sincerely,
Tina R.
Dallas, tx

Agreed, this complaint is spot on, especially when compared to other ones on this site.

The verbal ok places, all of the solace now on the agency. If they had an issue and you were on location at the time of return, then correct, the release of you being told all was ok is in fact
a termination of your contract.

We rented a car from Avis at Melpase Airport. We hired it for three days. Unfortunately having given ourselves 2 hours to get to Melpase Airport the clutch went on the car it just stuck in. We tried many many times to contact Avis who continually said put the phone down we will ring you back with an English speaking person. They did not. We were in a very vuneralble position having just come through at lest a six lane toll leading to another road. There was anoter road to the right of the car and barrier with a 15' drop so we could go nowhere for safety! Eventually we rang UK Avis who tried to be helpful but were unable to find us for another twenty minutes. When finally they tracked us down they sent a protective vehicle to protect the car. Ten minutes later the tow truck arrived and took us to a village - I have no idea where - they arranged for a taxi which took us to the airport but unfortunately as my husband was in a wheel chair and we had no idea where to go we missed the checkin for our flight by a matter of minutes. We then had to book another flight with another airline and fly to Heathrow instead of Birmingham! We had also to pay 99 Euros for the taxi to the airport. When we checked our bank statement Avis had charged not only for the hire of the car but the accident/breakdown plus petrol and airport charges. In total we are now nearly £2, 500 out of pocket. Anyone any suggestions as to how we get our money back. The smallprint printed on the reverse in Italian is not much help!

I went to the Avis website directly. In my small town we have 2 rental car companies. Comparing Enterprise with Avis, Avis was remarkably cheaper for the same vehicle. I called and asked if their price included unlimited miles, he said yes. I asked if the price included all fees, he said yes. I proceeded to reserve a vehicle and he gave me a total $100 over what their internet site was showing. I told him this, he stammered a reason. I told him that the two companies charged the same with Avis hidden charges and I was not ready to reserve and I had not given him my credit card number yet, glad I hadn't. Also, be cautious of their website. When I was simply comparing the two companies, I clicked on a vehicle to get details and I was instantly given a confirmation number. I quickly cancelled the devious schemed confirmation. Avis should not have to play tricks using employees and computers to turn a profit. They provide a service people want, so why run a thievery business?

Our experience, we are sharing for all our friends, who book thru internet companies.

We rented a premium car from AVIS, MCI (Kansas City International Airport) thru Hotwire.com
When we went to pickup the Car, they didn't give us two choices 2 different types of cadillac,
without any explanation or clarity they gave the papers to sign. We are in a hurry and we believed
AVIS company we initialed, thinking that we are getting the car we booked.

When we returned the car after six days and they gave an additional bill for $240 saying that,
that is for the upgrade and charged on the credit card. We said we never asked for an upgrade and they said we put initial for the upgrade.

Later we get to know from our friends that by hiding and misleading us they make money from the
customers who booked thru internet companies like hotwire, priceline etc.. We complaint about this and
got an as usual "regretting letter" from the manager.

This is a daylight white collar cheating. Don't be cheated with this types
of frauds. Double check and ask before you put initial. Make sure if there is
any additional charges, before you pickup a car.

BEWARE and AVOID AVIS MCI(Kansas City International Airport)

A ripped off customer.

We made a reservation 6 months in advance to get the best deal, as we always do. We reserved a full size car for $181.30 and had a $20.00 off coupon that was to be taken off at the counter. All was well until we returned the car and found that out bill was $355.41 when we asked why they said that they had up graded us to a larger car. We went to speak to a manager ( W.L. Butler ) and he said I had initialed it so therefore I knew about it. He said his manager would call me in the morning. The girl went over everything that I signed for and the only mention that I signed for was that I was denying the insurance and that I would bring the car back with a full tank of gas, there was absolutely no mention of any upgrade. Nobody called us and after two days of telephoning I finally got to talk to a manager (Michel Wu ). He told us unfortunately there was nothing he could do since I had initialed it. I explained to him that if I wanted to upgrade I would of used my upgrade coupon instead of my $20.00 off coupon. I had no need for a upgrade and did not want an upgrade. The car we rented was no bigger or better than most mid size cars that we rent. This is shear trickery what they did, and they know it. It may of been that they were out of full size cars. I don't know. We waited in a very long line about 45 minutes and there was still a very long line when we left. I know that they were very busy that day. A fellow that I spoke to at Avis named Jerry Mc Clunky told me that they will upgrade you if they are out of you size car and in that case it should of been a complimentary upgrade. My question is why was I upgraded? I have called my credit card company and disputed the charges, but the manager at Avis said they had a signed contract so it would do us no good. I am sick about this, This sure put a nasty finish to our wonderful vacation.

They did the same thing to me

Has anyone found out how/who to contact at Avis about problems? I know now not to EVER AGAIn book a car with this company. "Avis Tries Harder" to mess with your head and get more money.

AVIS at Zurich Airport, Switzerland got me two weeks ago by inappropriately charging my VISA account directly in Canadian Dollars, rather than in Swiss Francs. The exchange rate they applied was much more unfavorable than the exchange rate applied by VISA directly. Unfortunately, they had covered their behinds with a fine print clause in the contract that I had overlooked.

If you are unlucky enough to rent from AVIS: Buyer beware!

It happened the same to me in Puerto Rico, the rudest people ever met!

The Agengy Operator was WALDY RAMIREZ
and the office was in 1050 ASHFORD AVENUE, CONDADO (PUERTO RICO)

Don't rent AVIS!

This practice is still being used. We filled up just before returning our Avis car to Logan Boston airport. The garage attendant just handed me the receipt with no comment. Luckily i checked and had been charged 18.77 for fuel. When the attendant agreed that the fuel gauge was on full, she stated that the computer automatically charged me for the fuel and i would have go to customer service to get the charge removed. The customer service agent again blamed it on the Avis computer. Computers do what they are told. I said it seemed like a systemic attempt to over charge customers. She replied "I have no comment to that". Check your receipt and don't use AVIS again!

did you drive the car less than 75-100 miles? some rental companies have a flat rate fee depending on how many miles you drove, that instead of filling the car up they will charge, I am betting that this is not the case. Did the gas gauge still read full at time of return or was it still slightly under? Depending on the location and level of activity it could become difficult to know how each individual car reacts to refueling. As far as legal action on the refueling of cars, I assume that as a law firm you understand contracts? the rental agreement states that a visual inspection and interpretation of the gas gauge is interpretable by the agent. That coupled with a signature pretty much aleviates any legal case

We are a law firm and want to talk to persons who were charged refueling fees by rental car companies. We are especially (but not exclusively) interested in people in the state of Ohio. It doesn’t matter which rental company charged the fee – Hertz, Avis or Budget – we want to talk to you. Please contact Andrew Samtoy at Dworken and Bernstein, L.P.A., at [protected].

I had the same thing happen in Springfield, Mo. Get this...called them up and they would not handle the issue over the phone. Whatev...so I'm traveling the next week and stop in the airport, show them my receipt they remove the charge and say we took care of it. Ok, how about sorry Mr Preffered Customer that you had to go through such a hassle over our mistake. Then the smart ### kid in charge behind the counter said well, this doesn't really prove anything, we're just giving you the benifit of the doubt. Avis if you even cared at all, which obviously you don't because of another issue in extending a rental for a few day call you lost preffered customer. Sure, I'll be setting right by the phone waiting [protected]

ya, you declined the coverage accepting responsibility, If you damaged the vehicle expect to pay for it. Avis is supposed to eat a few thousand dollars of repairs because you paid them $40 a day? stupid complaint

Buy the coverage you ###.

word up on this ! alot of Rental car companys have m&D depts .
the damaged cars have a set price for repairs or totaled - the cars that can be repaired in most cases, are auctioned off with clear title
others that are totals are auctioned with salvage titles.
in most cases, the rental company keeps the car and collects on the damage done or insurace ! so you have -them getting paid for damages or loss - and then collecting again on the auctioned vech.
game or what ? Im guessing most insurance companys dont want the totaled car. buy the insurance ! play it safe and cover yourself
and car you rent! you never know what new games big companys play on us all.

Had a friend who had a similar thing happen. He paid St Farm $100 to handle the issue and they took care of it. St Farm good. Avis bad...go somewhere else when you rent. I switche to Enterprize. I rent every week Enterprize is not without their issues, but the always take care of the issues when you call them. Avis just dishes you out a load of crap.

Bait and switch is the name of Avis game here.
If you have anything stating Avis was to fix then you are fine. Your insurance company should be taking the lead on this not you. Thats why you have insurance. Let them hash it out. Avis is good for bait switch in sales tactics as well as accidents after the fact. Always get insurance... a few dollars and less headache. Recommend not to rent from Avis business or personal.

Every single Rent-A-Car company on the globe, clearly states on their terms that personal property left in rentals upon return is 100% at your own risk!

Should have gotten there early and checked the car for your belongings yourself.

But of course, you wanted to use the car to the rentals last possible minute...

On 8/09/08 in Atlanta GA I attempted to rent a vehicle @ the airport location. I encountered an Avis employee who attempted to assist me with my problem. The vehicle I wanted to rent that was brought to me had stains on the seat and was VERY dirty around the arm rest and the steering wheel. The Avis employee attempted to try to get the areas cleaned (which was not this persons job) the employee brought the car back to me and proceded to apologize to me because he could NOT get the car's dirt and stains removed, why? and this is exactly what they said to me " Sir, I'm sorry but the individual did attempt to clean the vehicle again but because the management at Avis only gives the car cleaners glass cleaner, because it's the cheapest to use, he was sorry but the dirt could not be removed.
I was also told that many vehicles are only wiped down when there has been blood in the car and NOT sanitized.
This employee again apologized and suggested that I go next door and rent from National. I'm sorry to say I would have to suggest that people think twice before going to Avis Atlanta Airport as the vehicle are not as clean as one would think. The have lost me as a customer. Is this a corporate policy or just a management team in Atlanta trying to save money at the expense of the public.

Avis Rent A Car, LLC - Dishonest Company. I rented from them six months ago. When returning the car I rubbed the bumper leaving a small black mark on it. Neither the integrity of the paint or fiber glass were harmed in any way. It should have taken a solution at the car wash to take this spot out for about $15.00 US dollars. Otherwise, the car was perfect and sparkling-clean. Being the honest consumer that I am - I reported the issue right away- they made me fill out paper work with insurance information, etc... Instead, some five months later I receive a bill for 611.00 us dollars, phony photos with claims for repair to both front and back bumpers. I don't know if the pictures are altered or if this was damaged done over the five months by other renters and then they just decided to try and pin it on me. I believe the photos to be altered. The repair reports they sent in were phony & I believe generated from their own system. Fortunately I was smart enough to take my own photo of the mark before leaving. Even though the paper work I filled out shows the mark in one area of car-they are claiming all kinds of damages to the front and back bumpers. When I called them on the phone they tried to con me into promising to pay an amount but then wouldn't tell me what the amount was. I remained firm because I knew this was non-sense. They finally said the actual damage was really only $500.00 us dollars but would I agree to pay $300.00 us dollars. I told them I did not like their business practice & I would respond to them in writing. I sent certified paperwork with a return receipt in my hands dated Feb 28th, 2008. I received another letter dated March 10, 2008 stating that they've made repeated attempts to reach me...failure to respond may be deemed as admission of liability. Keep in mind that not a single letter is signed by anyone.

Who runs this company? It is very seedy business practice that left a bad taste in my mouth.

If anyone has had a similar issue I would be willing to back you up with a written statement pertaining to my experience. You are not alone. From my experience they do fraudulent business and have a very bad bed-side manner for doing business. I feel that businesses like this should be banned from doing business in the US.

As a consumer I do my best to report stuff like this to prevent others from being taken advantage of. I have never had a problem with other car rental companies in CA before.

My issue with Avis is not resolved at the time this post is going up.

I telephoned Avis whilst in Orlando as I had left a sweater in their reception area at the airport. I made three calls on three consecutive days and never received a reply within 24 hours of any call as they stated on their answer phone. Waste of time and effort.