Menu
Avis Customer Service Phone, Email, Contacts

Avis
reviews & complaints

avis.com
avis.com

Learn how the rating is calculated

1.6 478 Reviews

Avis Complaints Summary

65 Resolved
399 Unresolved
Our verdict: With Avis's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Avis has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Avis. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Avis reviews & complaints 478

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Avis reviews & complaints

ComplaintsBoard
H
3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis My refund&getting run around

My name is sharon jackson i rental a car on may 26,2023&returned the car june 1,2023 i was charged $1,019.93 on my debt visa card when i received e receipt from avis it showed 744.12.I talked 2 agent at mlu airport they show 725.98 my problem i havenot receivd my refund it has been over 10 business days&i am getting the run around.I checked with my bank several times.The 1,019.93 shows on my account no refund.I donot have this problem with enterprise rental.Im trying 2 b nice&fair.Any refund 275.81 or 293.95 is ok but $1,019.93 2 rent a car less than a week is unacceptable

Read full review of Avis
Hide full review
ComplaintsBoard
J
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Avis rental car

We rented a car (a Toyota Rav4) from Avis Memorial Day weekend. When I picked the car up and started driving, I immediately noticed a noise coming from the back of the car. I called the Collinsville, IL location (where I had rented the car from) and he told me he didn't have another car for me. However, we could stop at ANY Avis along the way and get another car.

We called FIVE different Avis locations on our route (some airport locations because we thought they would have more cars) and NOT A SINGLE ONE OF THEM WOULD HELP US.

My boyfriend is very savvy when it comes to cars and we figured out that the rear passenger wheel bearing was going out. The car had previously been wrecked and not repaired properly, so the amount of wind noise inside the car (with the windows up) you could literally almost not hear each other speak. Also all of the windshield wipers were damaged and needed to be replaced, so we are thankful that it didn't rain.

With no hope of getting a rental car replacement, we dealt with it throughout our vacation.

When we got back and I returned the car I told the gentleman about the issues with the car and all he could do was apologize and tell me that he would let his manager know.

I paid over $500 for this rental car and Avis customer service was only prepared to offer me a $100 refund. I absolutely refused that refund and demanded more money. We eventually came to an agreement of half of my refund, which would come to me in 3-5 business days.

Today is the 5th business day and still no refund

They also made an unauthorized charge to my boyfriends credit card for almost $70.00 that they are refusing to pay back.

We will NEVER rent from Avis again. We both work in customer service and this is the absolute worst that we have ever been treated when it comes to renting a car.

Save yourself the hassle. Go with Enterprise.

Desired outcome: I'd like a FULL refund. The fact that I'm still dealing with the problem is ridiculous. I'd also like my boyfriend to get refunded the $70 to his card that is an unauthorized charge.

Read full review of Avis
Hide full review
ComplaintsBoard
D
12:26 pm EDT

Avis Cat rental

Upon having an appointment to pick up a Toyota Corolla through Avis Uber I get down there and they had given away to Toyota Corolla so in turn they sent me home with a Chevy bolt electric car I was to exchange it at the end of 7 days. But before the 7 days were up on June 1st when my appointment was and when I picked it up driving back home if I took the car over 40 miles an hour it would lock the brakes and just skid if I had to stop that happens five times I immediately called roadside assistance they said that they would send a tow truck and file a claim that never happened Saturday morning I'm still waiting for the tow truck to come now 8:30 in the morning I called them again they said they sent somebody 5:30 p.m. on June 2nd is when the car was actually picked up and towed to their servicing location by the airport in the meantime they are refusing to refund my money they wanted me to an exchange the car sending me to four different Avis locations and each time promising me that everything would be okay to go over there and it wasn't every time these Avis people told me that they cannot do Uber cars So wasting a lot of money on Uber itself to get to and from these Avis locations and the fact that they have my money tied up in pending status and I can't do anything with it and they have the car on top of that they say that they're not going to cancel out anything until the car is back on the rentals lot currently it is in the servicing Bay and they want me to pay for the time that it's in there I am not I want a full refund plus compensated for my income that I had lost in my time and my energy

Desired outcome: I want to be nicely compensated for my wages that I had lost The time that I had spent getting to and from these places and I want a full refund of what I originally paid to rent this car

Read full review of Avis
Hide full review
ComplaintsBoard
M
6:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Rental of Car In Flint Michigan May 23-27, 2023

Gina Butler - MVA Number [protected]

We arrived in Flint to pick up our car. Which was a Black Corolla. We went to the car and the cat hair, smell and stains were awful. We went back into the airport to the counter and showed pictures and told the clerk there, That the car smelled so bad we could not take it. She was kind and proceeded to tell us she would give us another car. We got a Malibu and while this one had French fries and Cheetos in the back on the floor, the smell was ok enough for us to take it. We were not told that we would be charged for an upgrade for taking the next car. My daughter was denied her deposit and then an additional $183.00. I am shocked that a company with your integrity would do something like that. I am extremely disappointed. I will say that this was done by a young lady at the budget counter who said she could help us.

Desired outcome: I would like to see my daughter get her deposit back and a refund of the additional charges, especially since it was not told to us at the time of the rental. We would have accepted the extra charges had it been told to us.

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
D
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Customer Service

Jackson, Mississippi Airport- Thursday April 27, 2023 9pm through May 1, 2023

Second time in past 3 months dealt with horrible, Rude, lazy customer service from the same young lady! Why even have Preferred Service if you aren’t going to honor it. NEVER AGAIN will I rent from Avis in Jackson, MS! The return process is just as bad and now 2 days later still waiting on my receipt since they don’t even show me renting the car. Tried to complaint on line but of course the Customer link is down, yet if you want to buy a car, that link works just fine! I’ve been in the hospitality industry for more than 10 years and would not have tolerated this behavior from any employee. This rental deserves a big ZERO due to the lack of professionalism and customer service.

I’ve been with Avis for more than 20 years, but questioning their commitment to be a service-oriented company!

D. Robert Staley

Desired outcome: Get me my receipt, better Preferred signage and train young lady customer service skills!

Read full review of Avis
Hide full review
ComplaintsBoard
C
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis No car for uber and very unprofessional and shady

They took my reservation as an Uber driver TEO DAYS IN A TOW at the aUpland California location. Uber has spent $120 on vouchers for rides to this location that I reservered WITHIN THE UBER APP. The location states on the building “RENTALS FOR UBER DRIVERS ONLY.” I need immediate service please. None of these people speak English and ALL of them, from the call centers, intercept local office calls. Avis is the most unprofessional business operation I have EVER experienced and I’m 54 years old.

Read full review of Avis
Hide full review
ComplaintsBoard
I
6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Rental car unavailable

My flight was delayed over 4 hours and when I arrived to the Avis Preferred kiosk, no one was available. When I called customer service, the agent was condescending, smug, and provided no assistance to me. I am a disabled retired U.S. military veteran and I was in agonizing pain and the actions of the customer service representative further hurt me. All I’m asking for is for the money I prepaid to AVis be refunded to me. Thank you.

Desired outcome: Full refund of the total amount I prepaid for a rental car.

Read full review of Avis
Hide full review
ComplaintsBoard
V
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Rental car booking

I booked a rental car from 16th Apr'23 but Avis member called in on 16th Apr morning and informed that no car is available.

Hence, i told him to cancel the booking and i will arrange the car from somewhere else.

How can booking be taken if car is not even available.

He confirmed me that he will cancel the booking from back end and no charges will be debited from my account.

I texted the conversation happened (screenshot attached below)

However, yesterday (18th Apr) $50 were deducted from my card account

Desired outcome: I would like to get my $50 refunded

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
D
12:24 am EDT

Avis Car rental

After numerous calls to the Avis rentals from the booking contact details - [protected] and conversations with OJ at Avis rentals at New Plymouth airport. (since the Avis call centre is impossible to deal with) Then the numerous emails with Booking.com, (see below) which seems to me to be computer generated and a 'No care factor', I have had enough.

I booked a rental car through Booking.com on the 24/03/23 and I thought I was booking directly with Avis. I booked from Wednesday 29 March 23 until 13 April 23. Booking number [protected]
I tried to change the booking on the phone with Avis on 24/03/23 but after over an hour on the phone to May, I said forget it!

My flight was an hour later than scheduled so I phoned Avis car rentals and advised them and they said there would be someone at the Airport until 9pm, I arrived well before this time and no one was at the Avis rental counter, there were other people also left stranded. the phone number on the Avis rental counter, rang a phone behind the desk. I was unable to pick up the rental car which I had paid $1,273.95 (for the car and insurance required)

I phoned Avis rentals the next morning to cancel the booking and they advised I needed to contact booking.com, which I did and have since responded to over 11 emails from booking.com. I requested a full refund but booking.com (as per emails below) advised they could only refund the $273 for the insurance as I cancelled after pick up. I explained numerous times that I was unable to pick up the rental car as no one was at the Avis counter.

Over 11 emails later (Please read all emails below) and several calls and a visit to the New Plymouth airport, no one will refund my money for a rental car that I was not provided.

I came to NZ to visit my elderly mother and this has caused me undue stress and is unacceptable.

I would like Avis to take responsibility and refund my money in full as I was not provided with a rental car even after confirming someone would be at the airport for pick up

Regards

Dianne Lazzaro
[protected]
From: customer. [protected]@cars. booking.com

Sent: Friday, 14 April 2023 7:48 PM

To: DIANNE LAZZARO

Cc: New Plymouth Airport

Subject: Re: [EXTERNAL] - Dianne LAZZARO Car rental with booking.com RC: 0Bi4Vh, TKT: EzB5ah] [RC: hLoIoD, TKT: 8GkfhU]

Dear Dianne,

Thank you for contacting Rentalcars.com, my name is Matthew and I am leased to help you with

your question.

However, following data protection regulations, please note that we can only communicate with the

main driver about any information regarding the booking even if you have made the booking for

him/her.

Please ask the main driver to contact us directly and to confirm the following information:

- Booking number or email address used for the booking — - His or her full name

- Confirmation that he/she is the main driver

- Pick-up location

- Duration of the rental

Once we receive these details, we will make sure to answer your request.

ADDITIONAL INFO

I hope this information will help and rest assured that we will be happy to answer any other

questions you may have.

Our customer support team is ready to help you 24/7. You can find our contact details as well as a

list of frequently asked questions on our website

:

https://www.rentalcars.com/en/contact/

Thank you again for your email.

Kind regards,

YOURNAME





Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Friday, 14 April 2023 at 17:39:41

To: customer. [protected]@cars. booking.com

Cc: New Plymouth Airport

Subject: Re: [EXTERNAL] - Dianne LAZZARO Car rental with booking.com RC: 0Bi4Vh, TKT: EzB5ah] [RC: hLoIoD, TKT: 8GkfhU]

Hi Justin

Apparently you do not understand! If you read my emails below you would see this is an absolute joke and I have not been provided what I paid for so you have stolen my money and ruin my visit with my elderly mother!

Please provide me with the contact details of someone in charge, a manager, who can refund my money!

It wasn’t past pick up as I was unable to pick up the rental car!

Do you think it ok to take my money, over $1,273 and not provide the car as agreed?!’

None of the 20 or so emails from bookings.com has helped me at all.

You have taken my money and not given me what I paid for

Please escalate this to your manager and refund the money you have stolen from me!

Dianne LAZZARO

[protected]

Sent from my iPhone

On 14 Apr 2023, at 5:50 pm, customer. [protected]@cars. booking.com wrote:



Dear Dianne, 



Thank you for contacting Rentalcars.com, my name is Justin and I am happy to help you with your question.



I do understand that however in this case, we don't have an option to process a full refund. Since it was past pick up, we can't also offer you the exception. 



I hope this information helps and rest assured that we will be happy to answer any other questions you may have. Our customer support team is ready to help you 24/7. 



You can find our contact details as well as a list of frequently asked questions on our website: 



https://www.rentalcars.com/en/contact/



Please note that you will shortly receive a separate email to evaluate my service. The star rating is about the information I provided, not about your overall Rentalcars experience. If you’re able to complete it, I would very much appreciate your feedback.



Thank you again for your email.



Kind regards, 

Justin 



Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Friday, 14 April 2023 at 13:34:19

To: customer. [protected]@cars. booking.com

Cc: New Plymouth Airport

Subject: [EXTERNAL] - Dianne LAZZARO can Car rental with booking.com RC: 0Bi4Vh, TKT: EzB5ah] [RC: hLoIoD, TKT: XNFtvt]

Hi Mark

OJ is the only person had made an effort to assist me in this matter

I booked the car and added my flight details, my flight was due in at 7.10pm.

When I realised the time was 10am on booking, I tried to change it but couldn’t do it on the website as it came up with, no car available etc when I tried to change it.

I phoned the number on the booking which was Avis car rentals call centre and tried to update this, but after an hour on the phone, I said just leave it as they had my flight number and when I was due to arrive.

when I arrived in Auckland, I couldn’t get the connecting flight, so Air NZ put me on the next flight, I rang Avis again, the phone number on the booking and explained I was arriving at 8.10pm instead of 7.10pm, they assured me that someone would be at the New Plymouth airport to pick up the car until 9pm.

When I arrived in New Plymouth, there was no one at the Avis rental counter and when calling the phone number on the desk, a phone rang behind the counter.

I was unable to pick up the car as there was no one at the Avis desk.

I was tired from traveling and got a lift to my elderly mother s house, who I came to visit.

The next morning I phoned Avis rental cars and said I wanted to cancel the booking as no one was there to pick up the car.

Avis told me I had to contact Booking.com, so I emailed them as there was no local phone to call.

No one at booking.com has helped me and I just keep getting emails l, saying sorry but we can’t help!

I booked a rental car and couldn’t pick it up so I did not get what I paid for!

In the past 2+ weeks I have been in contact with Avis who said they can’t give me a refund as booking.com has my money and booking.com said I cancelled after pick up!

I COULD NOT PICK UP the car as there was no one at the Avis desk.

I have had my holiday with my mother ruin as I have been so stressed about this everyday!

Please refund my money as I was not provided what I paid for!

This is not good enough and if not refunded I will be contacting as many online social media influences to ensure as many people as possible know not to use booking.com and Avis rentals!

I am so disappointed that my time with my mother had been taken up with constant emails and phone calls and it may not be much money to your company but I can’t afford to lose over $1,273!

Dianne LAZZARO

[protected]

Sent from my iPhone

On 14 Apr 2023, at 3:22 pm, customer. [protected]@cars. booking.com wrote:

Dear Dianne,

I hope you are well.

This is Mark from Booking.com

We receive a call from Oj of Avis/Budget car hire company. Oj want to update your booking for refund as you unable to collect the car. We confirmed to Oj that you arrive at the location in the evening. I understand that you want refund on your booking however it's not possible anymore. First, the pick up time of your booking is 10 am. As per the Terms and condition of your rental, you really need to pick up the car at the right time or the car may no longer available and refund will not be possible. In case of delay, reservations will be held for 59 minutes from the specified reservation time, after which they will be classed as a no-show. Second, the booking is already past pick up on our end and it's been a few days after the rental. I'm sorry however, this is already a full loss.

Please see the image below for reference.

Thank you.

Kind Regards,

Mark



Booking.com Car Hire Team

www.booking.com/cars

Sent from my iPhone

Begin forwarded message:

From: DIANNE LAZZARO

Date: 14 April 2023 at 12:48:42 pm NZST

To: New Plymouth Airport

Subject: Re: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: D4dfcE]

 Hi

I spoke to OJ from Avis rental cars on the phone yesterday, she said she spoke to Booking.com, she didn’t get his name, but she said he read my emails and was going to contact me yesterday in regards to a refund.

OJ said If I didn’t hear from him yesterday to call her back

I haven’t heard anything and I have tried to call OJ but I am getting her voice mail.

Please assist as Avis did not provide me with a rental car and bookings.com won’t give me a refund as they said I cancelled after pick up!

I couldn’t pick up the car as no one was at the Avis counter even after phoning and confirming an hour prior.

Please ensure Avis contact booking.com and organise a refund of the money I paid, over $1,273!

Thanks

Dianne LAZZARO

[protected]

Sent from my iPhone

On 13 Apr 2023, at 11:23 am, DIANNE LAZZARO wrote:



Thanks for your email but as explained to OJ this morning at the New Plymouth airport, booking.com will not refund my money paid, over $1,273, as they said I did not cancel prior to pick up.

I phoned Avis the night of pick up, they assured me someone would be at the airport until 9pm to pick up the car.

No one was at the airport and when I called the phone number on the desk, it rang a phone behind the Avis counter.

Avis did not provide with a rental car, so please contact bookings.com as OJ advised you would and sort this out.

I need the money I paid refunded as I wasn’t provided with a rental car

Avis did not provide me with a car and I am very stressed as Booking.com won’t give me a refund and Avis didn’t provide the car that I paid for!

Please sort this out with booking.com as this is not good enough being told by both Avis and Booking.com that they cannot refund my money

Please read the emails below and please ensure my money refunded as soon as possible.

Thanks

Dianne LAZZARO

[protected]

Sent from my iPhone

On 13 Apr 2023, at 9:40 am, New Plymouth Airport wrote:



Morning Dianne,

Thanks for your email. Unfortunately, as this has been booked through a third party, we will not be able to assist with this query. You will have to go through them to get a refund.

My apologies.

Thanks

Briar

Avis/Budget New Plymouth

Airport Drive, New Plymouth, 4312

Phone: [protected]

Email: [protected]@abg.com

cid:image002. [protected]@01D4CF89.2EEEFB30

From: DIANNE LAZZARO

Sent: 12 April 2023 21:18

To: New Plymouth Airport

Subject: Fwd: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: D4dfcE]

Sent from my iPhone

Begin forwarded message:

From: customer. [protected]@cars. booking.com

Date: 8 April 2023 at 9:50:57 am NZST

To: DIANNE LAZZARO

Subject: Re: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: D4dfcE]



Dear Dianne

Thank you for contacting us. My name is Editha and I am happy to help you with your question I am sorry you are having this problem. let' s see if there is anything I can do to help the situation regarding for this reservation need to submit the case due to claim team will going to handle and investigate you will receive outcome once submitted already and done investigating

You can submit a case on our website and our claim department will be able to investigate this for you and provide you an answer.

Please note that the option will only be available once the agreed drop off, shown on your booking, is past]

In order to open a claim please follow these simple steps:

Head to our contact us page by following link:

https://www.rentalcars.com

Click on the "Customer service" option located in the middle of the page

Follow the ins

Our customer support team is ready to help you 24/7.

Thank you again for your email.

Just to share with you, you will be receiving a short evaluation about the service I provided. Your feedback will be very much appreciated. Thank you and take care.

Kind regards,

Editha





Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Saturday, 8 April 2023 at 05:36:10

To: customer. [protected]@cars. booking.com

Subject: Re: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: D4dfcE]

I keep getting emails saying you will help but no one is helping me!

Please refund my money as I was not provided a rental car

I am on holiday visiting my elderly mother and this is causing me a lot of stress when this could be resolved by refunding my money for a car that I did not receive

You have all my information so please lodge a case on my behalf and whatever you need to do to refund my money as soon as possible as the money was paid on booking upfront!

It has been over a week and many emails stating you will help and this is not helping

Please refund my money as this is not helping me

Please see countless emails below.

Dianne

Sent from my iPhone

On 8 Apr 2023, at 9:24 am, customer. [protected]@cars. booking.com wrote:

Dear Dianne,

Thank you for contacting Booking.com, my name is Michelle and I am happy to help you with your question.

I appreciate your patience in this matter Dianne. I know this is very inconvenient and I understand that. However we need to follow the process.



However, upon checking your reservation you can file a customer relation case after the drop off date on your reservation. We will get your issue resolved positively once you already submit a case on our website.

I hope this information helps and rest assured that we will be happy to answer any other questions you may have. Our customer support team is ready to help you 24/7. 

You can find our contact details as well as a list of frequently asked questions on our website: 

https://www.rentalcars.com/en/contact/

Please note that you will shortly receive a separate email to evaluate my service. The star rating is about the information I provided, not about your overall Rentalcars experience. If you’re able to complete it, I would very much appreciate your feedback.

Thank you again for your email.

Kind regards, 

Michelle



Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Saturday, 8 April 2023 at 05:13:51

To: customer. [protected]@cars. booking.com

Subject: Re: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: pl1dFO]

I am visiting my elderly mother and don’t have access to a computer etc and only using my phone.

Please refund the money as Avis car rentals said they did not receive any money from you and can’t provide a refund.

I did notify you before picking up the car as there was no one there to pick up the car so I couldn’t pick up the car

I paid for a rental car and was not provided what I paid for, so please refund my money

There is no point in sending me emails saying sorry for the inconvenience, please refund my money as I was not provided a rental car as agreed!

Thanks

Dianne LAZZARO

[protected]

Sent from my iPhone

On 2 Apr 2023, at 4:26 pm, customer. [protected]@cars. booking.com wrote:

Dear Dianne,

Thank you for contacting Booking.com. I'm Marc and I'm glad to be of assistance to you today!

I'm really sorry for the inconvenience this booking has brought you. I understand that it is unfair on your part to not be able to use the car for this booking and not be assisted by the Car Rental Company even though they promised they would do so. I understand your frustration on this one. Rest assured that I'll be here to assist you with your booking.

For this one, we can't confirm the situation with the car rental company so we can't have the option of providing you a full refund for this. What I can advise you to do is to file a Customer Relations Case with us. I can send you the instructions:

Access your booking with your email address and booking reference using the following link: 



https://www.rentalcars.com/en/mybooking/ 



Then click on the "Customer Service" located on the right of the page and simply follow the instructions on the screen. 



Depending on the type of request, it might be useful that you attach the rental agreement, the final invoice provided by the car hire company or any useful document such as a bank statement for instance. 



Once your case is submitted, our claim team will get back to you with more information. 



If you need help submitting your case online, please call us. Our customer support team is ready to help you 24/7. You can find our contact details on our website at the following address: 



https://www.rentalcars.com/en/contact/ 

Please note that you will shortly receive a separate email to evaluate my service. The star rating is about the information I provided, not about your overall Booking.com experience. If you’re able to complete it, I would very much appreciate your feedback.

I hope this information will help and rest assured that we will be happy to answer any other questions you may have.

Thank you again for your email.

Kind regards,

Marc



Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Sunday, 2 April 2023 at 12:14:51

To: customer. [protected]@cars. booking.com

Subject: [EXTERNAL] - Re: refund as no car provided Booking.com|[protected]|Customer Query [RC: uT2dhK, TKT: q6qd5q]

Please respond and advise when my money ($1,237) will be refunded to me.

Dianne LAZZARO

[protected]

Sent from my iPhone

On 31 Mar 2023, at 1:03 pm, DIANNE LAZZARO wrote:

As I have said, I could not pick up the rental car as there was no one at the desk at Avis rentals even after calling and confirming with Avis.

I have notified you before pick as I was unable to pick up the car.

I have spoken to Avis several times and they said they cannot help me and provide a refund as they have no received any money from bookings.com

Please refund the money I paid in full as I was not provided with a rental car that I paid for

I am very disappointed and unhappy with the response I have received and will certainly will share with all my social media contacts and let them know what has happened if this is not rectified and money refunded in full as I did not receive what I paid for!

Dianne LAZZARO

[protected]

Sent from my iPhone

On 30 Mar 2023, at 9:08 pm, customer. [protected]@cars. booking.com wrote:

Dear Dianne, 



Thank you for contacting Booking.com, my name is Ella and I am happy to help you with your query. I do understand your situation and it's sad knowing that you've experienced that kind of situation. This is not the experience we want for you. I understand where you are coming from because if that happens to me, I would feel the same way as you do

 

We are really sorry, but in this time we cannot guarantee any refund as per th other agents have said, only the insurance will be refunded on you amounting to AUD 273.37.

 

I hope this information helps and rest assured that we will be happy to answer any other questions you may have. Our customer support team is ready to help you 24/7. 

 

You can find our contact details as well as a list of frequently asked questions on our website: 

 

https://secure.booking.com/help



Please note that you will shortly receive a separate email to evaluate my service. The star rating is about the information I provided, not about your overall Booking experience. If you’re able to complete it, I would really appreciate if you will give me a positive feedback. 

  

I hope all is well with you, thank you again for your email. 

 

Kind regards, 

Ella M. 





Booking.com Car Hire Team

www.booking.com/cars

From: DIANNE LAZZARO

Date: Thursday, 30 March 2023 at 15:56:08

To: [protected]@rentalcars.com

Subject: [EXTERNAL] - Re: Rentalcars.com|[protected]|Provided information| [RC: uT2dhK, TKT: 3XGVzR]

I have not been helped, as I have not received a full refund for a rental car that was not provided

I could not pick up the car that I paid for as there was no one at New Plymouth airport and no one to contact

That is why it is past pick up as I could not pick up the car!

Sent from my iPhone

On 30 Mar 2023, at 5:23 pm, [protected]@rentalcars.com wrote:

Dear Ms. Dianne Lazzaro,

Thank you for contacting Rentalcars.com. This is Joy, and I am glad to assist you today.

First and foremost, I do apologise for the inconvenience. Regarding to your concern, as much as we really want to cancel your reservation with a full refund it is not possible anymore as the reservation on our end is on going process (past pick up). We can cancel your reservation, however the only refund will be the insurance refund amounting to AUD 273.37.

I hope I have assisted you in a positive way. If you have further questions, our customer support team is open 24/7 or you can contact us directly at +[protected] (US: +[protected]). You may also contact us through live chat with this link: https://www.rentalcars.com/Help. do

Please do know that I am really glad that I was able to help you. It is indeed my pleasure. And if you could in turn give me a rate and feedback on the survey email that you will receive, I would deeply appreciate it.

Thank you and keep safe always.

Best regards,

Joy

Reservations Department



The World's Number 1 Online Car Rental Service

https://www.rentalcars.com/

From: DIANNE LAZZARO

Date: Thursday, 30 March 2023 at 12:12:30

To: [protected]@rentalcars.com

Subject: Re: [EXTERNAL] - Re: Before you pick your car up... [RC: uT2dhK, TKT: DeCfoy]

Hi Glen

Thanks for your response

Do you have a phone number in New Zealand that I can call?

Would you please cancel the booking and refund in full all money paid as I did not get a rental car as I was not able to pick it up as there was no one from Avis rentals at the New Plymouth airport even after contacting Avis and then assuring me that someone would be there for the pick up of the rental car

Please call me to discuss or refund the full amount on my credit card where the payment was taken

I was not provided what I have paid for

Please refund my money

Thanks

Dianne LAZZARO

[protected]

Sent from my iPhone

On 30 Mar 2023, at 2:20 pm, [protected]@rentalcars.com wrote:

Dear Dianne,

Thank you for contacting Rentalcars.com. My name is Glen and I am happy to help you with your question.

Hi! Dianne, I understand that you want to cancel your reservation, the best option that I can offer you now is to contact us and we will assist you with your reservation.

You can find our contact details below :

+[protected]

+[protected]

+[protected]

I appreciate that this may be a bit inconvenient, but we always do everything we can to protect our customers, which is why our data protection rules are so strict.

If you prefer you can call us and we will assist you with your reservation. You can find our contact details as well as a list of frequently asked questions on our website:

https://www.rentalcars.com

Our customer support team is ready to help you 24/7.

I wanted to inform you that you will receive a link survey. If you're happy with my support, any feedback is highly appreciated. It will be very important for my job and I would really appreciate your opinion about my service.

Thank you again for your email.

Kind regards,

Glen

Reservations Department



The World's Number 1 Online Car Rental Service

https://www.rentalcars.com/

From: DIANNE LAZZARO

Date: Wednesday, 29 March 2023 at 17:16:22

To: [protected]@rentalcars.com

Subject: Re: [EXTERNAL] - Re: Before you pick your car up... [RC: uT2dhK, TKT: 9jB3UV]

Hi O’Neil

Thanks for your email.

I was not provided the service/car rental as booked and I spoke to Avis car rentals and they can’t help me.

Would you please cancel the booking and provide a full refund to the same credit card that the payment was made on.

Thanks

Dianne

Sent from my iPhone

On 30 Mar 2023, at 12:59 pm, [protected]@rentalcars.com wrote:

Dear Dianne,



Thank you for reaching with us im O'Nell, I apologise to hear that and I understand how you feel Dianne.

Regarding on your query you are late on the time to your pickup location, you can ask and call Avis (RTA) again regarding this issue.

The car hire company give you exception even the pick up time is 10am, they should be the one will answering why there is no car or someone on the location.



If you have more question or to process this I advise to call us trough phone or open live chat with us.



If you prefer you can call us or open a live chat on our website, and we will assist you with your reservation. You can find our contact details as well as a list of frequently asked questions on our website:

https://www.rentalcars.com/en/contact/



Our customer support team is ready to help you 24/7. Phone +[protected], International phone number +[protected]



Please note that you will shortly receive a separate email to evaluate my service. The star rating is about the information I provided, not about your overall Rentalcars experience. If you’re able to complete it, I would very much appreciate your feedback.



Thank you again for your email.



Kind regards,

O'Nell Ryan



Reservations Department



The World's Number 1 Online Car Rental Service

https://www.rentalcars.com/

From: DIANNE LAZZARO

Date: Thursday, 30 March 2023 at 07:46:35

To: [protected]@booking.com

Subject: [EXTERNAL] - Re: Before you pick your car up... [RC: uT2dhK, TKT: VPM4HK]

Hi

I was meant to pick up a car from New Plymouth airport last night, at 7.10pm and we were not arriving until an hour later so I phoned the only contact number on the booking and they said someone would be there until 9pm.

When I arrived at New Plymouth airport, there was no one at the Avis counter and the phone number on the counter, rang a phone behind the counter?

There was no one to contact and No car.

I wish to cancel the booking and very disappointed at the service.

I phoned to cancel and the person at Avis that I spoke too said I had to cancel through Bookings.com

Sent from my iPhone

On 27 Mar 2023, at 11:23 pm, Booking.com wrote:

Before you pick your car up...

Logo

Get ready for your trip in New Plymouth!

Booking number: [protected]

Here’s everything you’ll need for a smooth pick-up. Hope you have a great trip.

Toyota Corolla or similar

Mar 29, 2023 - 10:00

New Plymouth

Apr 13, 2023 - 10:00

New Plymouth

Car rental company: Avis

View and manage booking

What you need at pick-up

Required by Avis

This is vital: If you don’t have everything you need, the counter staff will not be able to give you the car.

View ‘What you need at pick-up'

Rental voucher

You’ll need this at pick-up, so save it on your device, or print it out.

Download rental voucher

Getting to the rental counter

Address

Airport Drive, New Plymouth, New Zealand, 4373

Get directions

Call Avis

[protected]

Need some help?

Help Centre

Useful answers to common questions

Find an answer

Live chat

The fastest way to get in touch with an expert.

Talk to us

Keep everything in one app

Use the app to have flights, hotels, rental cars and more in one place.

Get the app

Booking.com

Brought to you by Booking.com Transport Limited.

Privacy Notice

Terms

Booking.com Transport Limited registered in England and Wales (Number: [protected]) whose registered address is at 100 New Bridge Street, London, EC4V 6JA. VAT number: GB [protected].

Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.



Desired outcome: I would like Avis to take responsibility and refund my money in full ($1,273.95) as I was not provided with a rental car even after confirming someone would be at the airport for pick up

Read full review of Avis
Hide full review
ComplaintsBoard
H
2:21 pm EDT

Avis Avis Rental Car

On February 19th I rented a car for my husband who had to travel to Ohio for a funeral. I paid for the car when booking through PayPal.

On February 13th, I have 2 charges to my credit card, 1 posted March 5th the other March 7th. Both charges were $6,268.07 each. The credit card company says since I did business with Avis, I am responsible for these charges. Avis says I need to contact the credit card company. I am getting the total run around from Avis where they keep asking for the same information, I provided them with. I am completely stuck at the moment with no one to help me see this through. Help!

Desired outcome: Reversal of charges I did not authorize.

Read full review of Avis
Hide full review
ComplaintsBoard
S
8:45 am EDT

Avis Tires on rental car

Rented a car to travel 4 hours on business to train 18 staff as my car was in the shop being fixed. It is winter in New Brunswick and when I left from Moncton the roads were clear. The next day after the training 5 cm of snow had fallen. I got into the car and drove about 2miles until I came to a slight hill, which led to the highway. The car would NOT go. The tires spun and spun and spun NOTHING. One car stopped to help another car stopped to help. Both men said "the car has either summer tires on OR all season that are bald." I managed to get the car to turn around as the two men stopped traffic for me and go the hotel about a block away. I was able to get the last room at $291 with taxes for the night.

I immediately called the representative at Avis from the hotel room and his response to me was this, very rudely I might add... He said "First you need to ask for winter tires " and then he proceeded to tell me that he does not control the weather and what do I want him to do about the tires? He said "I can't come and put a set of tires on the car so how about you tell me what you want me to do?" I stated to him that maybe he could arrange for another car to be dropped off to me so I can get home without getting into a car accident. He stated the nearest Avis was in Main USA or Fredericton which is two hours away and I can certainly arrange myself and pay for them to come to me and then he said is that all? And hung up

I am stranded 4 hours away from home in one of your cars that will not drive on a couple cm of snow. I was not asked if I wanted snow tires the day I rented the car (it is New Brunswick I did not think I had to ask for snow tires!) If I had been asked I most certainly would have said "YES" I am in Grand Falls NOONE (unless you are crazy) drives here without snow tires!

The representative was incentive and uncaring from Moncton. He was literally one of the rudest people I have ever spoken to.

I did call the Fredericton location shortly after speaking to Moncton and she was empathetic and very kind. She told me if I can get to Fredericton they have a car with snow tires I can rent to get home.

I am out of pocket total with tax $291 for a hotel room and the stress of having to drive a dangerous vehicle.

Never ever will I rent from AVIS again

Desired outcome: I want to be reimbursed hotel room and I want an apology. I also want all your cars in New Brunswick to have winter tires on in the winter It is not a luxury

Read full review of Avis
Hide full review
ComplaintsBoard
C
1:26 pm EDT

Avis Fuel service charge

On March 24, 2023, I returned my car rental to the Avis location in Ottawa and was charged a fuel service charge of $47.61 plus tax) even though I filled the tank with $78.11 worth of gas (receipt attached). When filling the tank, I stopped it when the gas pump clicked. I do admit that when I returned the vehicle, the fuel gauge was just under the F line, but pretty close. It actually looked similar to how I received the vehicle (close the the F line, but not quite), so I am confident that I returned the vehicle as I received it.

If you have any questions call me ([protected]) or email me ([protected]@yahoo.com). Carlo DiLalla

Desired outcome: I would appreciate for Avis to waive any fuel service charges and reimburse me for the fuel charge that I already paid given that I returned the vehicle as I received it.

Read full review of Avis
Hide full review
ComplaintsBoard
F
12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Car rental

I booked a premium car, and I am from Michigan. After leaving the airport, I went to the rental agency and was informed they had no cars. I asked for a refund and was told it would take 5-7 days to get a refund. So I had to take a truck. I rented the truck, and when I got in it, it smelled of cannabis. I reported this information to the corporate office, who informed me they could only do something about it once I returned the vehicle. I asked if I could trade the vehicle in at another location, and they said I could. I called two locations and was told they had no cars and would only have any on the Monday after the weekend. I am also a mental health therapist and substance use disorder counselor in recovery, so it was a nightmare. I told the Avis Representative that I was not treated as a valued customer and the website was advertising falsely. The representative was upset as she retorted that it was not her fault and I needed to speak with the corporate office, which I did. I still did not receive any remedy.

Desired outcome: Full Refund

Read full review of Avis
Hide full review
ComplaintsBoard
C
7:40 pm EDT

Avis Rental car

To Whom this Concerns,

I am expecting a Full refund for the car rental that we got on Friday March 10, 2023. The total cost that was charged on card ending 6513 was $594.24.

I booked online and we picked the vehicle up on Friday March 10, 2023. The vehicles rental agreement number is U633578256 and the old MVA was [protected] Subaru Ascent — the new MVA is [protected] Ford Explorer. We picked up the card at the San Antonio Airport. We left for Albuquerque that afternoon. We noticed that the windshield wipers were not good, the brakes made a very weird sound and the hood seemed to be loose or like it wanted to open. We pulled aside and the hood was closed. We continued on the journey and stayed overnight. We started on our journey to Albuquerque. It was very windy and the hood seemed to be loose and again we were afraid to drive it. Once we got to the hotel in Albuquerque we called Roadside assistance. The guy said since we were scared to drive the vehicle they would get it towed and then we would get a new vehicle. He said it would take a few hours.

The tow company came and got the vehicle at 7:00 pm. We never got a text from Budget/Avis. We called first thing on Sunday and spent THREE hours on the phone. We were hung up on twice, were told we did not have a valid rental contract number, could not find the vehicle etc. Finally the SEVENTH person we spoke to said that they would send an UBER to get us and then take us to the airport to get the exchanged vehicle. We get to the counter and the guy says “Did you get a text or email? I cannot help you exchange the vehicle without it!” I had to call again and spend another 2 hours to get this text and then finally we get a vehicle. On Monday we decided all this frustration was not worth it and we decide to go home. As we are driving near Lubbock we notice the tags on the rental vehicle are expired!

We call Roadside Assistance and they tell us once again we have to exchange the vehicle. However, there are no open Budget/Avis counters and we have to now wait until the next day start the process all over and maybe we will get a car to head home!

Every person I have dealt with was rude except for the supervisor but she still could not do anything! This is possible the worst company ever! I expect a full refund!

Desired outcome: FULL REFUND

Read full review of Avis
Hide full review
ComplaintsBoard
R
10:09 pm EST

Avis Car tires

I was driving the car in the snow and notice I’m sliding all over the road came close to having a few accidents, once I got to my destination turning in the driveway the car slid into the grass where I spent over an hour trying to get out of the grass end up calling a truck to pull me out which was $135. After examining the car making sure no marks were on there. I looked at the tires and the car tires are bald barely any threads on the tires, so that’s the reason I’m sliding all over the road.

Blk. Lincoln MKZ. Florida plates 58BIVT

Desired outcome: Not sure

Read full review of Avis
Hide full review
ComplaintsBoard
L
12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis Unauthorized charges

I rented a car for oneday on Nov 9 I returned car on Nov 10 just like I was suppose to then on 12/14 my bank account was charged $8436. I have proof I returned car an talk with investigators numerous times in which I have that proof as well. they dragged there feet an waited 33 days to report car stolen instead of 24 hours like website says they completely drained my account for a oneday car rental. if car is still missing like investigator is telling me how they know ending milage on vehicle

Desired outcome: Refund

Read full review of Avis
Update by $lilrebel55
Feb 06, 2023 7:33 am EST

I rented car in Nashville on 11/9/22 for oneday oneway rental to Birmingham al.i returned car on 11/10/22 to avis hwy 280 location just like the contract said.nobody was there an no Dropbox so I left the keys in console an locked the doors parked car in front door parking spot.couple days later avis Nashville calls ask bout car I told him I brought it back an he said nobody will answer the phone at that location to check car in woukd I go to hwy280 an have them check it in I agreed.on my way to 280 after 10 calls finally get answer from guy an he told me he checked car in an it was all good.after another week I get call from avis Nashville asking if I was gonna return car I told him I did an guy checked it in allready.so I called avis 280 an he tells me the store is under new management an he knows nothn bout what I'm talkn bout.so another goes by an investigator from Nashville calls me tells me to go to 280 make police report which I tried to but cop said I couldn't cause it's done been reported then on 12/14/32 I get letter from bank we're avis took $8436 out my account I had bank dispute it an avis sends back ending milage said I had car 33 days they lied an scam me out my money I called investigator Nashville an they say car still not been located so how they got ending milage if car not been located I explained I returned car from day one never dodge there call an told them I woukd do anythibg needed to help resolve this matter so oneday car rental cost me $8436 right at Christmas took every penny in my account an I got kids it's been a nightmare

Hide full review
ComplaintsBoard
M
3:35 am EST

Avis Customer service

Worst customer service possible. The Kansas airport Avis has horrible employees. First of all they never answer their phone so you get forwarded to a corporate answering service and second they don’t even try to investigate a claim you submitted. Instead they close it out and say there is nothing they can do about it. When I went there I thought they were super busy but the people at the counter were just sitting and talking to each other while some were eating and playing on their phone. Not sure about other locations but the Kansas airport location is horrible. The manager also got smart with me and made herself look like the victim. Worse car rental experience ever!

Desired outcome: Need to treat customers better and answer the phone

Read full review of Avis and 1 comment
Hide full review
1 comment
Add a comment
S
S
Stivi
Liydg, US
Mar 01, 2023 10:35 pm EST

I agree. Kansas airport Avis has horrible service. They charged me upgrade rate without any notification. They didn't even ask to customer that you want to upgrade vehicle, they just charge it first. You have to be very careful when you rent a car from Avis.

ComplaintsBoard
P
10:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis Inquiring about rental car

We went to Avis at the international marketplace in Waikiki, Hawaii today January 23, 2023 at app 1230 pm-1pm
The Hawaiian lady that was working there couldn’t be bothered to even talk to us
We were the only ones there
Just blew us off, couldn’t be bothered
Everything was yes or no answers
Wouldn’t elaborate on anything
Lack of people skills, completely rude!
She shouldn’t be working there, totally inappropriate
We wanted to rent a convertible for 4 days
Said we don’t have any, and that was that
Wouldn’t say prices or app when they would be in
Absolutely no information at all about anything
Was Avis/budget

Desired outcome: Better customer service skills

Read full review of Avis
Hide full review
ComplaintsBoard
D
6:24 pm EST

Avis Car rental overcharge

Car rental Oct. 7-10 Trenton Airport, 34 East Piper Ave.

Res. #44169293US0. Oct. 7-10.

Kept vehicle one additional day.

Dropped car at Philadelphia Airport on Oct. 11.

Original 3 day rental w/taxes & fees: $308.37

Oct. 10th called Avis

Avis phone rep. quoted 3 days incl. one-way charge

to Philadelphia Airport: $339.02

Additional day: + 78.29

_____________________________________________

Total: $417.31

Amount Trenton agent charged: $1149.24

Overcharge: $731.93

Desired outcome: Please refund the overcharge.

Read full review of Avis
Hide full review
ComplaintsBoard
F
1:14 pm EST

Avis Pricing online

12/40pm Tried to make a RSVP on the site was told the base rate is 151.98 when you go pay the rate change to 252.78... so i called all the numbers to get the rate as quoted they say they can honor it...smh so other cars was the same after hour calling speaking to people they change the price back online anf added new prices and said it was a mistake and cant do anything about. can beleive they changed it will i was calling and talking to them.

Read full review of Avis and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
J
J
jramos
New York, US
Jan 23, 2023 10:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing happen to me 6 months ago. I was told the rate changes every few minutes. Which I said [censored]!

Avis Customer Reviews Overview

Avis is a well-known car rental company that has been in business for over 70 years. With locations in over 165 countries, Avis has become a popular choice for travelers around the world. Avis has received positive reviews for their customer service, quality of vehicles, and competitive pricing.

Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.

In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.

Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.

Avis In-depth Review

Company Overview:

Avis is a well-established car rental company with a rich history dating back several decades. The company was founded in 1946 and has since grown to become one of the leading players in the industry. Avis is known for its commitment to providing excellent customer service and maintaining a strong presence in both domestic and international markets.

Services Offered:

Avis offers a wide range of vehicles for rental, catering to various needs and preferences. Whether you're looking for a compact car for a quick city trip or a spacious SUV for a family vacation, Avis has you covered. In addition to vehicle rentals, Avis also provides a range of additional services such as GPS navigation systems, child seats, and insurance options to ensure a hassle-free and comfortable experience. Keep an eye out for their special offers and promotions, which can provide great value for money.

Pricing and Transparency:

Avis strives to maintain transparency in its pricing and billing practices. Rental rates and fees are clearly communicated, allowing customers to make informed decisions. There are no hidden charges or unexpected costs, ensuring that you won't be caught off guard when it comes time to settle the bill.

Reservation Process:

Making a reservation with Avis is a breeze. Their online booking system is user-friendly and intuitive, making it easy to find and select the perfect vehicle for your needs. Should you require any assistance during the reservation process, Avis provides reliable customer support to address any queries or concerns.

Vehicle Quality and Maintenance:

Avis takes pride in the quality and maintenance of its rental vehicles. The fleet is regularly inspected and undergoes thorough safety checks to ensure that you're getting a reliable and well-maintained vehicle. The rental vehicles are kept in excellent condition and are always clean and ready for your journey.

Customer Service:

Avis is known for its exceptional customer service. The customer support team is responsive and professional, always ready to assist you with any questions or issues you may have. They provide valuable assistance during the pick-up and drop-off process, ensuring a smooth and efficient experience. In the rare event of a complaint or issue, Avis handles it promptly and strives to find a satisfactory resolution.

Locations and Accessibility:

Avis has a wide network of rental locations, making it convenient for customers to pick up and drop off their vehicles. These locations are strategically placed near airports, hotels, and popular destinations, ensuring easy access for travelers. Avis also prioritizes accessibility for customers with disabilities, providing facilities and support to accommodate their needs.

Loyalty Programs and Rewards:

Avis offers a range of benefits and perks to its loyal customers through its loyalty programs. Membership programs and tiers allow customers to earn and redeem rewards, making each rental experience even more rewarding. The process of earning and redeeming rewards is straightforward and hassle-free.

Reviews and Ratings:

Avis consistently receives high customer satisfaction ratings, reflecting the quality of its services. Previous customers have provided positive feedback, praising Avis for its reliability, professionalism, and overall experience. Avis stands out among its competitors in the industry, setting a high standard for car rental services.

Sustainability and Corporate Social Responsibility:

Avis is committed to sustainability and corporate social responsibility. The company actively engages in environmental initiatives and practices, aiming to reduce its carbon footprint. Avis also demonstrates its commitment to the community through philanthropic efforts and community involvement.

Mobile App and Technology:

Avis offers a user-friendly mobile app that enhances the rental experience. The app is packed with features and functionality, allowing customers to easily manage their reservations, access important information, and even integrate with other travel-related services. The interface is intuitive and navigation is seamless, making it a convenient tool for travelers.

Security and Privacy:

Avis prioritizes the security and privacy of its customers. Personal information is protected and secure payment options are available, giving you peace of mind when making transactions. Safety measures for rental vehicles are also in place, ensuring that you can enjoy your journey with confidence.

Additional Considerations:

Avis is available internationally, making it a reliable choice for travelers across the globe. They accept a variety of payment methods, providing flexibility and convenience. A standout feature of Avis is their commitment to innovation, constantly striving to enhance the rental experience through technological advancements.

Conclusion:

Avis is a trusted and reputable car rental company that consistently delivers excellent service. With a wide range of vehicles, transparent pricing, and exceptional customer support, Avis ensures a smooth and enjoyable rental experience. Their commitment to sustainability and corporate social responsibility further sets them apart from the competition. Whether you're a frequent traveler or planning a one-time trip, Avis is highly recommended for all your car rental needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Avis customer service

Phone numbers

1800 352 7900 1800 288 8888 More phone numbers

Website

avis.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Avis?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Avis Customer Service. Initial Avis complaints should be directed to their team directly. You can find contact details for Avis above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Avis. Discuss the issues you have had with Avis and work with their customer service team to find a resolution.