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U-Haul International

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Customer Service

+1 800 468 4285 (Customer Service)
+1 800 528 0355 (Roadside Assistance)
+1 866 277 6855 (Moving Supplies / Online Store)
+1 800 528 0361 (Propane)
+1 866 963 0286 (Sustainability)
+1 866 323 4591 (U-Haul Car Share)
+1 800 528 6042 (Corporate Sales)
+1 800 223 6218 (Supply And Purchasing)
+1 888 886 0782 (Payments)
Phoenix, Arizona
United States - 85004

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Complaints & Reviews

U-HaulWA to TX

Reserved a truck on 10/12 at the store in Bellingham, WA. The guy said the would give me a call 2 days before pick up. A week later, I stumble on this site and see all
the awful reviews. I had a really bad feeling so I reserved a Penske for $1800 more. Ouch...
Call time deadline comes and I never hear from U-Haul. I have a hard closing date and must move. U-Haul failed. What a joke of a company.
I thought a reservation meant you had a truck on your date. I'm guessing they didn't call because they didn't have a truck. They left me high and dry. Glad I reserved that other truck just in case!
Don't be cheap and get stuck with no truck.

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    Oct 02, 2020

    U-Haul International — Trailer rental

    I rented a car trailer for auto transport from Goleta, California to Standish, Maine. The trailer was rented...

    Sep 14, 2020

    U-Haul International — Unnecessary charge

    On September 8, 2020, I rented a truck from a U-Haul dealer. I returned the truck that same evening. I wa...

    U-Haul InternationalFraud billing

    I paid for the truck to ut I have the reciept and bill you all are doing fraud charges and I have papers to proove it you got paid last month for 3 days over and milage from ut back to desert hot springs ca I will send every thing to corporate and you did fraud on my card merick is also reporting it you never gave me my tow dolly for truck laughed at me when I had no way to get the one in indio I had to hire drivers for mybecause I had no tow dolly for my car I paid to go to ut and turn truck in at ogdon ut on the 20th of july since I hired drivers I took it further and contract says I pay for the extra milage not all the trumped up charges I have paid you 1700 dollars and you will not get any more for putting me through hell no toew dolly, full truck on side of road so I had to hire men to drive my truck all my papers are going to corporate with my story and charging my credit card with out my ok merick knows its fraud the fraud account is [protected] I have my receipt for truck to utah and paid receipt no dolly no refund, and paid extra miles and 3 days of truck over and gas they are fraud in desert hot springs calif

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      • Mr
        Mr. Helpful Aug 27, 2020

        Hi Barbara.

        Is like to see if I can help you get this sorted out.

        Can you provide the actual Uhaul franchise you rented the truck from and where it was actually dropped off?

        0 Votes
      Jul 01, 2020

      U-Haul International — Customer service

      71/2020 I was verbally assaulted and threatened by the manager. His actions were completely unprofessional. I...

      Salisbury

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      Dec 03, 2019

      Uhaul — no heat in truck at -17 and only could go 50 mph on flat land and up hills 40 mph and doors would not work

      hello rented a truck from uhaul in nova scotia to bring stuff to ontario and what did i get a mess first off...

      Nov 15, 2019

      U-Haul International — trailer and truck rental - customer service

      Diana from the Alsip location was the worst "manager" to talk to after sharing our major concern...

      Nov 09, 2019

      U-Haul Moving and Storage — faulty installation of a trailer hitch

      On May 30th, 2018 I had a trailer hitch installed on my 2018 Honda CRV by the company listed above. On...

      Nov 02, 2019

      U-Haul International — reserved reserve a truck twice and they were both canceled on be at the last minute

      I called the 1-800 number in reserved a truck for november 2nd 2019 it was confirmed gave my debit card...

      U-Haul Internationalmovers damage

      I had a false sense of security because of the affiliation with Uhaul, a company that I no longer have any respect for. Adding to the false sense of security is the claims section of the website, which is a farce, and the fact that usually there is since protection that comes with using a credit card as payment. The movers hired through the site didn't mention that they badly damaged several pieces of the furniture during the move. It didn't occur to me that I needed to inspect every piece after they said they successfully moved everything. After finding my mirrored dresser, headboard, antique chest, and washer damaged, I contacted movinghelp.com and filed a claim through their website. Their response was they are a neutral party and don't do anything (though they have the claim section of their website and of course collect a fee with each booking). The moving company won't respond and movinghelp won't even require them to respond and continues to let them advertise on their site. I am so disappointed in both the moving company and the website. I was scammed by both.

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        Oct 11, 2019

        U-Haul International — storage unit

        Hi my name is Tatyana Hedges I have a storage Unit in the address listed above. & every week I make a...

        U-Haultruck rental

        On [protected] I rented a U-Haul truck for moving. On 9-1-2019 I returned the truck to a location in New Weaverly Texas. 6 days later I receive a phone call asking if I want to extend the rental because it was not returned. I explained to the lady the date, time and location of where the truck was returned. I was told not to worry about it and that it just probably wasn't logged in. On [protected] I was charged $350.00 for the truck not being returned. After calling back and explaining everything again I was informed by your employee that she sees the notes explaining that it was turned in on time and that she didn't know why I was charged. This is theft! Now I am being told that the money will not be returned for 5-7 business days. I live paycheck to paycheck and now have to put off paying bills until you finally get around to returning what you stole. This is unacceptable. The only thing that I did wrong was trust a crooked company such as yourself and now I have to pay late fees on bills that I can't pay until you put back money that you were not authorized to take in the first place. I have put this review on every social media site and every review site that I can get my hands on and you can rest assured that I will also be seeking legal action for this. I will not be made to suffer because of your incompetence and your inability to not investigate things before you get money hungry and steal from your customers.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Sep 02, 2019

          U-Haul International — customer service

          I went in because I had already express ordered my u-haul so I ask how it works. The lady at the front desk...

          Jul 27, 2019

          U-Haul International — crappy manager - craig russell

          I sent my monthly payment for my unit through my bank as a webpay function, and I have done this for about a...

          Jun 21, 2019

          U-Haul International — truck rental harassment

          There is a representative by the name Justin whom is atheist and called me ignorant for believing in Jesu...

          May 24, 2019

          U-Haul International — u box storage

          Too many issues to list here. The last straw was when your ubox driver picked up my boxes prior to me being...

          May 08, 2019

          U-Haul International — issue with owner after renting a uhaul trailer

          May 6-7th I do not have a client number as no paperwork was received. I rented a trailer from your company...

          Apr 10, 2019

          U-Haul International — truck rentals: certain professions aren't allowed to use these trucks: daniel guilmette lies

          My complaint to the Better Business Bureau resulted in Uhaul immediately offering to cover my final bill...

          Dec 16, 2018

          U-Haul International — picking up a reserved truck

          I reserved a truck 24 hours in advance for Uhaul in Millington, TN. I scheduled to oick it up at 1 pm. I wa...

          Nov 30, 2018

          U-Haul International — u-box

          On 10/18/20180 i contracted to recieve and ship 5 u-boxes from phoenix, az. To orlando fl. The boxes arrived...

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