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U-Haul International Customer Service

141 Reviews

U-Haul International, Inc.

Phoenix
Arizona
United States - 85004

Customer Support Phone Numbers

+1 800 468 4285(Customer Service)
14 18
+1 800 528 0355(Roadside Assistance)
1 4
+1 866 277 6855(Moving Supplies / Online Store)
0 1
1 2
+1 866 963 0286(Sustainability)
1 1
+1 866 323 4591(U-Haul Car Share)
1 1
+1 800 528 6042(Corporate Sales)
0 1
+1 800 223 6218(Supply And Purchasing)
0 2
+1 888 886 0782(Payments)
0 4
Founded in 1945, U-Haul is the industry leader in do-it-yourself moving and self-storage with more than 21,000 locations across the U.S. and Canada.
Plus

U-Haul International Complaints & Reviews

Uhaul / truck rental

Ma
Marina Brown on Oct 24, 2018

Absolutely the WORST service. They were not supposed to charge the card I used, just put a hold because it was not my card, and do a promissory note for future payment. Not only did they charge the card but they added extra fees and are refusing to refund the money after it put the account...

U-Haul International / horrible customer service/ failed to deliver as promised/ saw mill location yonkers ny

Je
jeimy batiste on Oct 12, 2018

I had brought my move to u haul on sep 4 to have it send to Hollywood fl, my box was sent to Los Angeles California as an error of the own, I had provided the correct address and zip code but they still got it wrong, I had to wait 4 weeks to receive my box, I reach out the manager at the...

U-Haul International / excessive charges and late fees for a broken truck

Ok
Okhovat on Oct 8, 2018

Our nightmare started off when Uhaul customer service, unaware and uninformed about different locations on the same street, reserved our truck at the wrong location even though we verified the location three times. This lead to trying to beat the clock in rush hour to pick up our truck...

U-Haul International / overcharged

El
Elizabeth_1973 on Oct 2, 2018

We rented a van this past Saturday. We understood there would be a pre-authorization on our card for the estimated rental. We were told it would be reversed when the van was returned and the actual amount was charged to our account. Two days later the pre-authorization AND the actual...

U-Haul International / tried to have trailer hitch installed

Hh
Hhhhpppp on Sep 26, 2018

On September 26 2018 I talked to a uhaul representive. Little did i know this person works on commission for every customer they can hook. A appointment was made to have a trailet hitch installed on my jeep. Was told hitch was in stock, Price was told for parts and labor $190.45, place...

U-Haul International / free storage with a one way rental

Ka
Kardejah on Sep 5, 2018

My mother and I had called to get a truck and a storage unit. The lady we spoke with first told us if we get a truck one way, pick up and drop off and to separate locations, we can get a storage unit free for the first month. After the process was done my mother paid for the truck the lady...

U-Haul International / trcuk and storage rental

Mo
Moustapha Amadou on Sep 4, 2018

02/09/2018 Contract number : 24725569 Complaint is about drop-off location and Storage spot. I have travelled a one way trip from London Ontario to Ottawa ON. the dorp off location was Uhaul 383 Coventry road, Ottawa ON. Despite me booking my storage in advance and having confirmation of such booking...

Uhaul / reservations

La
LazerMike on Aug 31, 2018

I reserved a 26' truck for 6 days to be picked up at hands on carwash 3rd ave Prince George. On the pick up date I took a taxi to pick up the truck. The truck wasn't even in prince george. It was 130km away in quesnel. The reservation Booker emailed me a couple hours before pickup of the...

U-Haul International / credit card.

El
Elke Paulsen, CIP CRM on Aug 30, 2018

A couple of months ago, I went on line to rent a cargo van. It was so easy and everything worked out smoothly. This past Tuesday, I went back to the same location (without a reservation) to see if they had availability, which they did and he would not accept my Visa Debit card, which i...

U-Haul International / changing / not honoring reservation

Qu
Queball on Aug 28, 2018

We booked a truck for 3 days over a month in advance to move our daughter. Since there was a gap between when she had to move out and into a new place. To make it less stressful, we booked the extra days so we can load truck and leave it for a day then unload. They have no issue until the...

Uhaul / duplicate credit card charge

Em
emqf on Aug 8, 2018

I rented a Uhaul van on 8/4/18 and was given a quote $ 167.00. I completed the rental and returned the van without any remarkable incident. When I checked the card i used i noticed that I was charge twice by UHaul 8/7/18 for 167.66 and 8/8/16 for 152.18. It is impossible to wait for...

U-Haul International / Rental truck

He
Heather Slade on Aug 3, 2018

So I rented a Uhaul on 7/6/18 and after returning the truck with the same amount of gas I got charged an extra 30 bux that same day and the clerk never told me I was going to after he printed out my receipt and everything and then a whole month later they are still continuing to charge me...

U-Haul International / uhaul truck

Bs
bschnatt on Jul 23, 2018

I rented a 20' truck on 7/18/18. I had a blow out on I 95 on 7/19 and then on 7/20/18 the truck broke down while I was driving. Fortunatly, I was not on I 95 when that happened or I probably would have been seriously hurt or killed at the high rate of speed myself and other vehicles would...

U-Haul International / customer service

Ma
Marlon Smiles on Jul 6, 2018

We waited over an hour for our change because they had none on hand. I missed a appointment, there were no apologies or compensation I am very disappointed and promise to not return and let my friends no to never visit this location. They actually went to the bank for change with an office...

Uhaul / rental truck

Gg
GG0382 on Jul 5, 2018

I received two large bogus charges from uhaul. When I spoke to them, I was told that I was being charged for mileage of 140 miles and the other was a $205.00 hold fee. I used 51 miles, staying in town, took one load from my old home to my new home, an of course the pick-up/return of the...

U-Haul International / truck rental rip off

Be
Beverly E. Moss on Jun 27, 2018

I rented a truck the first week of june 2018. I told the reservationist about what all I had to move. She suggested the size of truck that I would need (I know nothing about sizes). When I went to pick it up on 06/09/2018 the truck was clearly too small. I told the manager, kevin, that it...

U-Haul International / refund check after returning u-haul truck

Ma
Mary R. Taylor on Jun 21, 2018

My husband rented a U-haul truck in May (under Phone number 334-316-1082) at MPG Equipment in Eufaula, Alabama 36027. Returned the truck May 14, 2018 to MPG Equipment in Eufaula, Ala 36027. Should have received a refund check from U-haul for $165.07. On June 12, 2018 we have still not...

U-Haul International / trailer rental

Da
DawsonsDragons on Jun 4, 2018

I talked to a customer service rep to set up a pick up for a trailer rental. They sent me 50 miles away from my home. I called to cancel and reschedule and they told me I couldn't reschedule until the next day. They called me back the next day and told me to pick up the trailer in...

U Haul / self storage / customer service over phone

Ti
Tia Honess on May 23, 2018

I had recently been in the hospita, and when I got out remembered that I had to pay my storage bill. I haven't been receiving my mail from u haul (as it was being with held), so I called to find out the balance and pay it off. The woman I spoke with on wednesday may 23, 2018 at around...

U-Haul International / customer service at 12804 50th st. edmonton alberta canada

Gk
GKY1 on Apr 28, 2018

Reserved a small panel van 2 days in advance. Arrived on time to pick up van & had to wait an hour and a half in line because the U haul store is very under staffed. Very poor customer service!!! Will be reporting this to the Better Business of Alberta. Also calling CBC go Public to have...