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U-Haul International Customer Care Service

U-Haul International, Inc.

Phoenix
Arizona
United States - 85004

Customer Support Phone Numbers

Phone:
+1 800 468 4285(Customer Service) 0 0
+1 800 528 0355(Roadside Assistance) 0 0
+1 866 277 6855(Moving Supplies / Online Store) 0 0
+1 800 528 0361(Propane) 0 0
+1 866 963 0286(Sustainability) 0 0
+1 866 323 4591(U-Haul Car Share) 0 0
+1 800 528 6042(Corporate Sales) 0 0
+1 800 223 6218(Supply And Purchasing) 0 0
+1 888 886 0782(Payments) 0 0
Founded in 1945, U-Haul is the industry leader in do-it-yourself moving and self-storage with more than 21,000 locations across the U.S. and Canada.
 

U-Haul International Complaints & Reviews

U-Haul International / bad battery

Ky
Kylie O on Feb 5, 2018
I ordered a uhaul on Friday February 2nd to be picked up today, February 5th, went to pick it up and it was dead and would not start. Was told by the man who we paid that it happens because it's cold (and snowing as we arrived). So we got it jumped and he said to leave it running for...

Uhaul / follow up to previous complaint

Ki
Kim Witte on Jan 20, 2018
On the 16th, I posted a complaint about what I consider to be poor customer relations by Uhaul. On the 17th, I went to my local Uhaul retailer to discuss, in person, my issues with Uhaul. The lady was very helpful and offered some ideas to solve my truck availability problem. One of her...

U-Haul / terrible way to do business

Ki
Kim Witte on Jan 16, 2018
Wanted to rent a truck and had to go online to arrange reservation. According to the site, I would have to drive an hour away from my home to pick up a 15ft truck. Why? There is a uhaul rental place 1.5 miles from my home. I initiated a chat and my request was answered by someone named...

U-Haul / rented truck without me present, signature, knowledge

Ga
Gabianna on Jan 9, 2018
Hi I am a mother of three children this past Christmas our family moved into our new home. We called U-Haul and I reserved a truck for later that day. I had hired two gentlemen to move our belongings into the house. As I drove towards the U-Haul location to meet the movers and sign the...

US Gas Mart/Uhaul / pennsylvania state lottery

Fr
Frankz on Dec 4, 2017
I cashed in 6 winning scratch off tickets totaling $120.00 at 360 n 3rd st [309] US gas and mart/Uhaul this morning Dec 4 @approximately 10:30am (est). I asked the clerk for 12 $10.00 crossword scratch offs but I failed to notice for a couple hours that he only gave me 8. I went back to...

U-Haul / cargo truck

Ja
Jaefinesse on Nov 30, 2017
I reserved a cargo van to be picked up at 8:30pm from the commercial drive Raleigh nc location using the self service feature uhaul offers for after store hrs. Going through the process I was denied pick up of van because my photo they make you take didn't look like my drivers license...

U-Haul / customer service and failure to fill reservation!

Je
Jeffpissed on Nov 17, 2017
On Sunday November 12th I placed an online order for a 20' truck, a couple of dollies and moving blankets to be picked up first thing Saturday in Abington, Ma. Order was confirmed and I heard nothing all week. I have a crew of guys showing up at 8 on Saturday morning to help with the move...

U-Haul / climate control storage

An
anotherrebecca on Nov 3, 2017
We moved from Michigan to the UK in early September of this year and chose UHaul as our storage facility as we will be out of the country for a minimum of one year. After making my reservation, I contacted UHaul no less than 4 times to ensure that our unit would be climate controlled and...

Uhaul / ubox delivered after more than 10 days from committed date

Fn
Fnu yogesh on Nov 2, 2017
I moved from stuff from tn - nashville 37211to florida - tampa 33647 on 30th sep 2017. I was provided a written commitment of delivering of my box at my location on 10th october. The mover brought the box on 14th october and that was not my box. My box was mistakenly sent to pennsylvania...

U-Haul / truck rental

Ry
Ryan77 on Nov 2, 2017
I had rented a truck due to my truck being broke down ... I had extented the rental n was told to come in and give more money did soo letting them no i may need to extend longer as the mananger had said no problem soo before the agreement was up i had called to extend spoke to customer...

U-Haul / rental location

Os
OSCAR62984 on Oct 28, 2017
251-37 Jericho Tpke Bellerose NY 11426 Location HORRIBLE CUSTOMER SERVICE !!! We rented a trailer 24 hour rental 1pm pick up 1pm drop off ... Got to the place due to short staffing I was only able to pull out of the store with the trailer by 2:00pm . Shortly after pulling off I recieved a...

U-Haul / service

Ka
Karla keasler on Oct 28, 2017
I reserved a truck for 5:30am this morning at 5am I checked my reservation and it said it was good to go for 5:30am I get to the uhaul and there are no after hour pickup boxes, so I called costumer service they took my phone number and name and put me on hold for over 20min so I hung up...

U-Haul / rental charges

Le
Lethe B on Oct 23, 2017
I rented a truck on 10/22, and was informed to bring the truck back at 7/8 of gas. Upon my return, I stopped at the gas station next the U haul and paid, 10.85 to bring the gas back to 7/8. The amount I put in went over the amount, so I figured everything was good. However, I just learned...

U-Haul / customer service management

An
Anna golden on Oct 20, 2017
I am a business owner and have rented from uhaul in excessof 10 years, over the last 5 years I believe I have spent $5000 or more a year from the Washington blvd Pittsburgh pa. Within the last year a new manager Kevin Smith has taken over at this store and from the beginning he has been...

Uhaul Storage / rats and my item being destroyed

An
Anthony Hewitt on Oct 13, 2017
I have rented this storage space on Tidwell and 45 north for approximately 5 years and went to get my item and were eaten by rats and other insets. Would like to be compensated for my items. purses and shoes were destroyed. Items contains rat dripping and shoes were eaten and purses were...

U-Haul / service

Tr
Trishalagu on Oct 10, 2017
I am extremely upset with this reservation! I came to this location at 4:50pm. I had mentioned about a reservation. The sa asked my number and did whatever and said $125. First of all I have used uhaul several times. How the person suppose to asked you about the kms needed. He didn't...

U-Haul / employment

Mi
Minababy23 on Oct 9, 2017
I was working for uhaul for 8 months no problem no nothing I went on maternity leaving an everything come back to work and got promoted to a higher position just for them to run my background and fire me... If that's the case they should of ran my background before they hired me... Not to...

U-Haul / rental of a u-haul truck - contract 93242571

Jo
John Newhouse on Oct 8, 2017
This u-haul rental was a disaster from the beginning but let me recap. The renting agent (Smith Marine in Ridgeland MS)was VERY helpful in reserving the unit and allowing us to pick up early (even though we did not need it till Monday morning) since they closed early on Saturday and we...

U-Haul / refusal to accept a cash deposit for a $38 local rental

Pe
peterb123 on Oct 3, 2017
I have rented several trucks from uhaul in the last few weeks and have simply paid a $100 deposit for the rental and received a cash refund for the difference. However, this past Saturday-10/01, I attempted to rent a truck for a short, local move ($38) and the dealer not only refused to...

Uhaul / aggressive/frightening behavior and poor customer service

Sa
Sallie sue on Oct 3, 2017
I went to the Uhaul location at This is the absolute worst customer service I have EVER had. The gentleman by the name of Curtis was so unprofessional and his demeanor was actually very threatening. He was so angry his face was beat red as he jumped up out of his chair and proceeded to yell...

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