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U-Haul International
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4.3 35 Reviews 224 Complaints
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U-Haul International Reviews 1155

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U-Haul International Team Costello Moving Services - A Reliable Choice for Your Move

If you're looking for a reliable moving service, Team Costello Moving Services is a solid choice. While some customers have had mixed experiences with other moving companies, Team Costello stands out for its professionalism and dedication to customer satisfaction. With Team Costello, you can expect a team of movers who are efficient, respectful, and attentive to your needs. They prioritize the safety of your belongings and ensure a smooth moving process. While no service is perfect, Team Costello Moving Services strives to provide a positive experience for every customer. Trust Team Costello for your next move and let them take the stress out of your relocation.

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2:41 pm EDT
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U-Haul International Charlie & Noel did a SUPERB job

I guess it depends on who you choose. We used EZ Moving in Sacramento CA and their guys, Charlie and Noel, were on time, totally professional and really hard working. When I made the reservation the office was helpful and courteous. They called the night before to make sure we still needed them. We couldn't have had a better experience. Thanks to MovingHelp, EZ Moving and Charlie and Noel for making a stressful situation (moving) just a bit easier. I wouldn't hesitate to use MovingHelp again.

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2:14 pm EDT
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U-Haul International BEST COAST MOVERS

This is a review for Mike and Diego at BEST COAST MOVING. I selected them via the U-Haul website under MovingHelp.com. I'm so glad I did! There was a mistake on U-Haul's end about when my movers would meet me in Los Angeles driven down from Oakland. Mike fixed the issue right away and was able to come the very next morning to unload the U-Haul truck. Both Mike and Diego effortlessly unloaded the 15' truck in under 2 hours. They placed everything exactly where I needed it following my direction. I highly recommend BEST COAST MOVING for all your moving needs!

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  1. Pros
    1. Nationwide network for easy access
    2. Diverse rental fleet options
    3. Competitive pricing models
    4. Convenient online reservations
    5. Extensive moving supplies inventory
  1. Cons
    1. Limited Availability During Peak Times
    2. Variable Pricing Can Be High
    3. Customer Service Inconsistencies
    4. Equipment Maintenance Concerns
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U-Haul International Hard Workers/nice young men

I just used this service this weekend to move my daughter out of her college premises into an apartment. I originally ordered 2 men for 2 hours, but 3 showed up. I was not charged extra for the additional man. The young men were very nice and did not waste any time moving her stuff. Nothing was broken. They followed my directions. They kept to their allotted time of 2 hours. I tipped them because I was very pleased with their work and I assumed they were basically working for tips. I would definitely recommend them. I had used this service provided by UHaul 2 years ago and had a similar positive experience.

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U-Haul International Detroit's McCord Home Improvment was great

We were moving to our new house when the scheduled mover cancelled. The buyers for our older house needed to move in NOW! Jake at UHAUL (14 Mile and Ryan) put us in contact with McCord Home Improvement. Montel McCord, ***731, answered our 10 PM call and, if we got the truck, he would bring the people. We did, he did. He was there the next day with two movers and they worked solid for essentially three days. They were polite, hard working, and never slowed down. Thanks to them we were able to get out on time and in to our new home. They saved the day. If we move again, they will be the first people we call.

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U-Haul International Helpful and accommodating

I had a state to state move in the beginning of January. I used the Uhaul Box option and hired the gentlemen from Moving Help to pack my belongings inside the 2 boxes. They were very thorough and tried to help me pack everything into 2 boxes. Rameesh really tried hard to pack everything into 2 boxes. Well, it turned out I needed 3 boxes. Justin assisted me in getting a 3rd box without making an extra reservation with UHaul. They went out of their way to pick up and bring the 3rd box to my address then return it once it was packed! The gentlemen Colin and Frank who packed my belongings were friendly and agreeable. I can never thank them enough for assisting me with my move.

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U-Haul International In and Out No BS loading and Unloading movers

I moved on June 11,2021. Brandon and Brayden helped me tremendously! I have a disability and couldn't do a lot. Brandon showed up a hour before Brayden showed up. I had to go to a Dr's appointment and they stayed there for 6 hours! I only paid for 2 hours. They knew I needed the help and they loaded up my uhaul for me packed pretty well. When my family and I was unpacking it. I can't thank them enough for all the hard work that they did and helping me in anyway. Then Sheryl didn't even charge me for the extra hours. These guys are a huge blessing in disguised. Thank you guys so much! I highly recommend them to anyone who is looking to move and needs help. Ask for Brandon and Brayden! The best guys I promise you.

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U-Haul International Outstanding job!

Today I moved and hired two men to help me. Not only were Prentiss and Cory on time and friendly but they went above and beyond for me. They helped me take a door off its hinges to get the washer and dryer in the basement, packed my Uhaul like they were auditioning for a Tetrus game show, continuously helped me and my friend Megan by grabbing and unloading all the heavy items leaving us with the lighter ones all while being friendly and small talking with us. I went over my 2 hour booking and was LUCKY that they could stay for an extra thirty minutes. Best money I've ever spent. If you need help moving request these two men because you will not be disappointed. I am so happy with how easy and efficiently today went, that if I ever move again (hopefully not for a while) I'll be requesting these men.

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U-Haul International Can my car fit? Yes! Uhaul drive up storage 10x20x8

Toyota. Honda. Any Hatchback will fit. Can my car fit? Yes! Uhaul Storage 10x20x8 drive up storage can fit your car. A car can definitely fit in a 10 x 20 x 8 its the size of a one car garage with limited space surrounding the car. I probably should've taken a picture before I put anything inside the storage, but I did take a picture to give you guys an idea. I hope this helps anyone who's wondering.

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U-Haul International Great service and friendly manager, was so helpful and very understanding. Thank you so much

Clay is a super manager/owner and he is always so helpful. When we lost our house he helped us with a truck to move our belongings. This time we needed to rent a tow buggy for an automobile, again he was helpful and very informative. He has a beautiful co-worker by the name of Lucy Lou. She greets you and loves you the whole time you are there, she makes the experience so special. Lucy Lou is a beautiful female great dane and she is so gentle and so well behaved. My husband and I would not have missed her or the experience with our local uhaul for anything. Clay is a super person... Thank you for our experience.

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U-Haul International Old Fashion Moving & Storage

We rented a Uhaul and planned on using our family and friends to do the move for us. Have a few failed attempts at moving 2 pieces lol... We desperately searched for a local mover to provide us with labor considering we already had the Uhaul truck. The first company we found online was Old Fashion Moving & Storage. After speaking with Jonathan he explained exactly how they would wrap our furniture & pack our truck for us. I regretted not calling them sooner considering they were going to be more cost effective than me even renting the Uhaul in the first place. Not only was my family in awe how effortlessly they moved everything in our home, but they also offered to drive our truck down to D. C from Connecticut. I cannot say enough great things about Old Fashion Moving & Storage and the customer service that Jonathan provided. We are set on moving for awhile lol but in the case any my family in Connecticut needs to move I already know who to refer (also if theyre interested in moving us down to Florida in 3 years we would absolutely use them again!) Anyways 5 star service from this (Jonathan, Ricky & Matt). I felt obligated leaving this review after the move considering how much stress it took off of us. Go check them if you need any help! wwwoldfashionmoving.com ***844

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U-Haul International Mixed Experience with College Car Wash

After reading various reviews about College Car Wash, it's evident that customers have had a mixed experience. While some customers appreciated the convenience and quality of service, others expressed concerns about inconsistent customer service and unexpected charges. It seems that College Car Wash has room for improvement in ensuring a more consistent and satisfactory experience for all customers. If you decide to give them a try, it might be wise to clarify any potential issues upfront to avoid surprises.

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U-Haul International Trailer wiring for truck

It was a great experience in having the U-Haul storage company help me with my needs of replacing a trailer wiring plug on my truck.The tech was extremely knowledgeable about the service I needed and that he performed.He was fast and made me aware of what needed to be done. He explained to me what he had done and why and made suggestions as to what he believed would work best for my needs. I could only hope that all service people I dealt with would treat me with the same respect he did.He is truly an asset to this company. I would return for any further service I would need in this area without hesitation.

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U-Haul International Uhaul CEO helped me get things straight

I was having a very rough trip, after two trucks not working I called him and he took my call and helped me. He actually took a minute two listen to what I was going through, find out where I was, and then he made sure I was completely reimbursed for everything. My uhual experience was poor at first but then once I mentioned that I had talked to him everyone started being so much more respectful and helpful. I also talked to the general manager of where I live in California and she was lovely as well! Anyway, I gained a lot of respect for the owner of uhual through this experience even though at first it was chaotic. Thank you joe

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U-Haul International Great customer service Not there company motto

Uhaul could care less about helping people and I have no patience for bull $#*! like this.
What bull$#*! is Uhaul running. I got a call from customer last night just as I get my foot in the door home from work, telling me that he has a Uhaul truck booked. I told him that I close at 4pm. I told him that I checked before I left and saw no rentals. He is desperate and needs a truck, so I drove 30 mins to work because knowing how Uhaul operates, they could have dumped a reservation at my location. They told him to pick up the truck at my location. I have one truck available, but he wants it for 7 days. But Uhaul won't let him have it for 7 days. It's a $#*!in rental, what difference does it make if it's rented on a daily bases for 7 days or for a week. I then find out that the reservation was made at a location an hour out of the city. The guy is not happy, usual response from U haul customers, he has a reservation number and no truck. I spoke to someone at Uhaul and they let him know that there is a truck available in the other part of the city. He had to take a cab to my location, now he has to take another cab that would have cost him $80 to get the truck. Apparently he is not able to get a truck around another location on my way home so that I could drop him off, I know for a fact that there were numerous locations available but now they were all closed. So I took pity on this poor guy and offered to drive him to get his truck, not something |I will do regularly, I guarantee that. Knowing that it was not his fault that Uhaul left him high and dry. When it comes to extremely unacceptable bad customer service Uhaul gets a 5 star review.
Now I feel better.

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U-Haul International U-Haul Moving Help: A Complete Disaster and Scam

U-Haul, oh boy, where do I even start? Let me tell you about my experience with this company. It was a disaster, to say the least. I had planned to use U-Haul as a tool for moving help, but boy was I wrong. They set me up with a quote from a 3rd party mover, or as I like to call them, "brokers". These "movers" turned out to be nothing but swindlers. They demanded more money than initially quoted, just a couple of hours before my move. Can you believe that? I was left with no choice but to agree to their demands, or else they wouldn't move me. It was a complete scam!

The moving company, which I will not name, was owned and operated out of Fargo, ND. The owner allowed his help, who we'll call "sweet as honey after getting the money", to hang up on me when I argued that their demand for extra payment was completely left field. I had no choice but to agree to pay it, and even stipulated that if we couldn't get it done in the originally agreed amount of time, they wouldn't get paid. But that didn't stop them from demanding even more money.

U-Haul was of no help at all. They dropped off the face of the earth when I needed them the most. They asserted that they had no further duty to assist me. It was like they were saying, "Sorry, you're on your own". Meanwhile, the owner of the establishment in Grand Forks admitted that he had had complaints before with these characters. So much for trusting U-Haul!

The "sweet as honey after paying the money" guy finished the job in just 2.5 hours, which could've been less if we had helped. He did apologize, but of course, he only did so after being paid the extortion money. In conclusion, you will get a code that you release to the mover upon completion of the job, that pays the proverbial swindlers. I could have booted them out the door and not paid them, but then, I would be no better than them.

I want to make it clear that I am not affiliated with any paid review endorsements. I have proof of additional charges assessed to me by Movinghelp.com and the 3rd party vendor, and I can provide it if needed. So, if you plan to use U-Haul as a tool for moving help, please reconsider. Don't fall for their scam!

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U-Haul International U-Haul's Reservation Fail Cost Us Over $10,000 - A Nightmare Moving Experience

I gotta say, I'm not too happy with U-Haul. I mean, I've rented from them a bunch of times before and it's always been a bit of a hassle. But this last time, they really messed up big time. Like, I'm talking majorly messed up. It ended up costing me and my family over $10,000 in extra moving expenses. And let me tell you, that's not chump change.

So here's the deal. We sold our house in Carlsbad, CA and needed to be out by the end of October. We booked a 26ft truck from U-Haul to move all our stuff to Austin, TX. The one-way rental was gonna cost us $5500, which was a lot, but we figured it was worth it. We even bought plane tickets for family to come help us move, rented cars to convoy back to Texas, and booked hotels along the way. We were all set.

But then, the day before we were supposed to pick up the truck, U-Haul called us. And guess what they said? They said there were ZERO trucks available in all of Southern California. Can you believe that? We were shocked. We had so much riding on this reservation and they just flaked out on us. The person on the phone didn't even seem to care. They just told us our only option was to get 6 pods dropped off and wait 4-6 weeks for our stuff to arrive. Like, what kind of solution is that?

We had to scramble to find another moving company that could do it in such a short time frame. And of course, it cost us a lot more money. We ended up paying $13,500 instead of $5500. And that's not even including the $2000 we lost on the plane tickets, rental cars, and hotels we had to cancel. It was a total nightmare.

And get this, when we called around to other moving companies, we found out that U-Haul had done the same thing to other people recently. It's like they don't even care about their customers.

U-Haul did offer us a $50 refund for our reservation, but that's just insulting. We didn't want an apology or a measly $50. We wanted a reservation we could count on. And U-Haul couldn't even give us that. It's really frustrating that a company this big can get away with treating their customers so poorly.

So yeah, I'm not too happy with U-Haul right now. And I don't think I'll be renting from them again anytime soon.

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U-Haul International Poor Communication and Sketchy Business: My Experience with Uhaul Ubox Service

Uhaul Ubox service was not up to the mark for me. I scheduled my Ubox services in March for a move to Boston. I had to speak to 3 representatives to schedule the appointment because general questions could not be answered by each representative such as box safety, arrival times, and estimated arrival time for my new location. The representatives held great confusion about the services provided by uhaul.

Upon verifying the information for the Ubox shipment location and drop-off location, I called Ubox on March 21st because the App displayed an incorrect address for Ubox delivery and an incorrect drop off location. Upon completing this situation, I received a call from Uhaul Moving company about dropping off the Pods on April 25th however, the appointment was scheduled for May 14th and the Moving company had the wrong address on file.

They had the address that was incorrectly placed in March by Uhaul and I had corrected 2x both in March and April. Upon dropping off the Ubox the worker was very rude regarding the box delivery. The worker had the wrong card on file for my delivery and the system for uhaul continued to charge the incorrect card even though the proper card showed changed in the system on March 21st.

The young lady had to call her technical staff at Uhaul and they stated they couldn't see the correct card that was changed on March 22nd which was displayed on the representative dropping off the Ubox order information. The lady placed her manager on the phone whose name was Mercedes and another name Angela. The ladies expressed high levels of rudeness when asked basic questions regarding resolving the card issue and getting the pods settled at my location.

They stated the card issue was not their fault and that the pods needed to be taken back to Uhaul because the payment could not be taken. I offered on multiple attempts to pay for the pods with a different card but they refused to take the service due to frustration over the conversation. The managers hung up the phone multiple times and the worker dropping off the pods was very rude regarding the situation.

Finally upon getting a response to change the card number from the upset managers. The card showed as declined on their end but my bank account showed the money withdrawn from my account. The ladies stated it was my fault the money was not showing as withdrawn in the U-haul system. I called my bank to confirm the company Uhaul had extracted 500 dollars from my account which was confirmed by the Bank Wells Fargo.

The company and the mangers refused to accept the confirmation and terminated the contract stating they were tired of dealing with the card issue and didn't want a business with me anymore. The entire experience with Uhaul pods was a lack of communication between the departments and sketchy business. The manager Mercedes even wanted the front and back of my credit card to be screenshotted by her work and sent via text to her phone which is a strange request from the company.

I offered to have my bank fax her the withdrawal payment showing the money was paid to Uhaul but she refused and demanded the card. Upon terminating my contract, I scheduled an appointment with another Moving company and experienced no issues and respectful workers. Overall, I would not recommend Uhaul for their Ubox service.

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U-Haul International U-Haul's Poor Customer Service and Denial of Rental: A Frustrating Experience

I recently had an experience with U-Haul that left me feeling frustrated and disappointed. I called my local U-Haul dealer in Salmo a week before I needed a car trailer, as I had just purchased a car that needed to be restored. Throughout the conversation, the attendant kept reminding me that they close at 5pm every day. I received a call from the dealer at noon on the day I was supposed to pick up the trailer to confirm that I was still coming, even though I had already told them where I was on my trip and that I was about 4 hours away.

When I arrived at the dealership at around 4pm, after being on the road for 8 hours, I was hoping for a quick and easy pickup. Unfortunately, I had to wait 15 minutes to be served, and by the time I finally got some help, it was already 4:40pm. The attendant looked up my account and started reviewing it with me, confirming that it was paid on my credit card. However, when he tried to input my information, he told me that the internet was slow and it was taking a long time to load. I suggested that if U-Haul wants to sell items online, they should invest in faster internet to provide better service to their customers. The attendant didn't seem to understand my point, and I had to wait while he called Head Office to input my data.

When Kevin, a manager at Head Office, started inputting my information, I heard the attendant giving him my information again, even though I had already provided it. I suggested that U-Haul should demand that their franchisees invest in better service, but Kevin accused me of being rude and condescending. I reminded him that all calls are recorded for training purposes, and that he might learn something from reviewing the recording about not being rude or condescending. He didn't like my response and started taking a very long time to process my information.

Eventually, the local rep came back and told me that he wasn't going to rent to me, but he didn't give me a reason why. I had a valid license and credit card, so I couldn't understand why I was being denied. When I called Head Office again, they told me that the local franchisor didn't feel comfortable renting to me, and they backed up the franchisee's decision. I asked for an email explaining the situation in writing, but the manager refused to take my email address and do so.

Overall, I was extremely disappointed with my experience with U-Haul. I had driven 8 hours to pick up a car trailer, only to be denied for no apparent reason. U-Haul's excuse of "not feeling comfortable" was insulting and inappropriate, and I challenge them to provide an answer in writing acknowledging that this situation did happen. In this day and age, it's unacceptable to ghost customers, especially when they are so very incorrect, inappropriate, and insulting.

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U-Haul International U-Haul's Disorganization and Unprofessionalism: A Customer Service Nightmare

I had a reservation for a 6x12 covered trailer at the Round Rock, Tx Office on Saturday (4/30/22) at 1PM. We made this reservation 3 weeks prior to ensure that it would be available and were told that it was reserved for our date and would be ready. However, on 4/29, I received a call/email stating that the reservation was moved to one of the Austin stores. The initial reservation email stated that I would be contacted by 4/13 if there were any changes to locations, but I didn't receive any notification until the day before.

I called the store around 1:30pm and asked if they could keep the reservation closer to Round Rock, but they said that it was not available anywhere near there. I then asked if I could pick it up early, and they said that would be okay and scheduled it for pickup at 5:30pm on 4/29. Due to traffic and other issues, I ended up showing up to the store around 6pm. However, the store then told me that they did not have a 6x12 covered trailer for me. They said that they received the reservation from the Round Rock store and tried to send it back to them, but they never responded.

When I asked them to call the Round Rock Store, they told me that they are not allowed to call the other stores and that I should call the main office. I called in and spoke to "Ashley from Traffic Control" after waiting on hold for 20 minutes. She then told me that because I was late picking up my trailer, they gave it away. I told her that my reservation was for the next day and that the person I had talked to at 1:30pm said that I could pick it up early, so the trailer should have NEVER been given away since it was reserved all the way until 5/30 at 5:30pm.

She said that the reservations automatically cancel after an hour of not picking up the trailer and that it was already 6:30pm, which would make me late, and that the reservation was going to be cancelled. I told her not to cancel my order and explain to me why they gave away my trailer that was supposed to be reserved until the following day. She then began to get irritated (in response to my irritation) and stated that the trailer is not there and that I could drive 2 hours away to get another one, reserve a smaller trailer that they have at the Austin store, or she would cancel my reservation.

I told her that I could not drive 2 hours to pick up a trailer and that she needs to find the trailer that was originally reserved for me. She told me that I could go to Gatesville (2 hours away), reserve a 5x8 trailer (non-existent), or she would cancel my reservation. I told her not to cancel my reservation, but she hung up on me and cancelled the reservation.

Because of U-Haul's disorganization scheduling, I was sent scrambling to MULTIPLE different U-Haul stores to try and find the trailer that was guaranteed to me that was reserved THREE WEEKS prior. Because of the ridiculous store's policies on communicating with one another, I was forced to play "Middle-man" between stores to try and locate a trailer that was supposed to be reserved and waiting for me. And because of Ashley's unprofessional, unempathetic, outright rude handling of the situation, and refusal to offer even mildly adequate assistance, our reservation was cancelled, and we almost lost business because we were forced to scramble and find a different way to transport our sensitive materials through other avenues.

I am not only annoyed and disappointed, but I am shocked at the complete lack of organization that a company of this size has for their customers. This has been THE WORST customer service experience I have EVER had. If I could give ZERO stars, I would!

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9:37 pm EDT
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U-Haul International Skills and expertise and customer service dropped significantly in 2024

I just felt uncomfortable when I see the text message Uhaul sent me regarding survey of their staffs.

I am a potential client, I love their struck and staff. I every time I move my address, my family of 4 will make reservations with UHaul. Over 20 years now. Every time rented for 1 day. Payment invoice service felt comfy. But not after my question about rent another more days.

1. The staff mislead the answer and quote wrong price and quotation for new customer to rent additional days.

2. My bill came up double to triple feel. I am very unhappy. I tried to make financial arrangement. People are not professional. And not nice.

Do not know what is wrong with the UHAUL. I hope they heal soon, can wait to see their friendly faces and positive working attitude in always and in all the other county too.

Claimed loss: I trusted the sales and customer for the first time lost. I planned to pay additional 5 days with gas like around $300. Now the bill payment invoice is around $700.

Desired outcome: I will use UHAUL again. This time the mistake they did not apologize and tried to make it care free and put a fault on me. They are out of their mind. I only willing to pay a one year payment plan. They make me fell my name and credit.

Confidential Information Hidden: This section contains confidential information visible to verified U-Haul International representatives only. If you are affiliated with U-Haul International, please claim your business to access these details.

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U-Haul International MovingHelp.com AZ are Crooks. Changed ledgers, double charges, no cancellation!

I can't put a review for this Arizona company, so I'll put it here. I changed the date, they charged me $15 more, said it was movers just increasing price in the 2 to 4 minutes, movers said No. Took several calls "No, won't credit you," finally got it credited. Had a move I had to change date. I had to schedule a minimum of 2 hours load and 2 hours unload, called the movers because I didn't think I needed 2 hours on both load/unload, they said to cancel one order. I did, so there was only one move, the load.The mover said it did not cancel, stayed with me by phone until it did, Later he told me it cancelled. Then they could not find my location, because I cancelled, however I cancelled the unload, not the load, but Moving Help got the wrong oen cancelled. After the job was complete, it was only $400. I paid per their system with the mover. Checked my credit cards, to find Moving help charged me twice, I was charged $400 plus $45.95 which I found on the moving help site from my credit card. I noticed the site no longer showed the cancelled order, it had 2 load/unloads for $200 each = $400, added $40 on, and their usual $5.95. The mover only showed a of $400. I was charged twice, they never cancelled nor credited me. I called and could not reach them, they close at 3:30,2 hours behind makes 1:30. I acutally called them before to confirm and could never get through since they close early. So frustrating you cannot reach them, I asked the mover, he said it was only $400 on his end, however it showed another $459.95, the charge on my credit card = total of $845.95 on my cards. Nothing in the site that showed a credit, a cancellation given. Never processed the movers together, so I got charged a separate charge.

To this home: My previous loading from SC to GV, Calfironia: Unload movers were good, the ones on the loadd end were sick, loaded furniture so it was all over the place and got damaged, pottery almost all my tables, did not use my blankets, as asked, did not finish the job, asked for $125 tip, and left a lot of heavy things in the apartment, were sick, having diareah all over my bathroom a few times, stinking up the bathroom I was hoping to get a securty deposit refund on, were sweating and slowed way down after 30 minutes, did not finish the job, damaged all but one table, and my pottery. The job wasn't done, they took off and left an hour of moving stuff. Sacramento unloaders were fantastic, so I was going to choose them, but had to change the time and found good movers this time, but a crooked MovinHelp!
*** I wanted to leave a review for both of them, but my account was gone, I called and they said it no longer existed. ***Today, I log in again, and see the entire load/unload recorded.
On this last load/unload, they put the two jobs back up after there was only one job, after I cancelled it and saw that, and the mover saw it as complete on his end, and later couldnf find my house because of the cancellation. They stuck it back on and charged me $459.95 I would not have known about, had I not checked my credit cards. They are trying to charge me $845.95 total for a job that only cost $400. The movers only see $400 on their side. I left them a message because I cannot reach them in PST, they close at 1:30 my time. They never processed the completion of the unload on their site, so they charged me two separate charges. Yes, I have tried to contact them several times to confirm what took place, then today I found two charges, the very first job of $200 was cancelled, but not this job the mover had me remove after I called and said I didn't think I needed that much. Crooks. Then I read the reviews, and I am not going to work with people who make it so hard to get one's money back which I need to keep moving into my new place upcoming, that is taken from my credit card, and not showing any information of a credit nor refund, after all the attempts to call them to confirm, all the negative reviews, NO EMAIL, NO VOICEMAIL, CLOSE AT 1:30 PST, I left one on their site. Impossible to contact!

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5:28 pm EDT
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U-Haul International Worst Move Ever

-My move was scheduled for Oct 22,2020, from 1-3 pm. I was moving from a high-rise apartment in Chicago and we only get the freight elevator for two hours. I informed Meryen City Moving of this. These are the movers I contracted through MovingHelp, which contracts through U-Haul. The following is an account of the worst move ever. NOTHING has been done except a lot of finger-pointing back and forth between U-Haul and MovingHelp.

-I called U-Haul the week of the move and asked to cancel one of the pods as I didn't need it. I really just needed one bed to be placed in my empty van and one pod loaded. I was informed that I should not cancel the second pod because there would be no charge if it was not loaded.

-This did not turn out to be true. Meryen City Moving expected $400 for their move. I don't blame them for that. It would have been their option to pass on my move if they knew that I didn't need the second pod. I do blame them for the rest of what happened:

- I was contacted by Meryen City Moving at 1:00 on Oct. 22 via telephone. They called from the drive-thru lane while ordering food (I could hear them ordering). They asked if it was OK if they got some food before coming over. I said yes, but reminded them that I only have the elevator for two hours ? and those hours were already ticking away. D
- They called again at 2:00 from the U-Haul location where they were picking up the pod. The person at the U-Haul location refused to provide them two boxes because of the van they were using. I said that it was fine, I only needed one pod anyway and to please hurry.
- The movers showed up at 2:30. 1. 5 hours late. And they couldn't find the dock that I sent directions for and pictures of. I had to get in their van and ride with them down to the dock, an uncomfortable scenario at any time but especially during a pandemic.
- They blamed the man at the U-Haul location for showing up late.
- I asked them to move quickly and to take the boxes out first and to leave them on the dock, reminding them that I wouldn't lose the dock but I would lose the elevator if someone was scheduled behind me. We could pack everything after removing my belongings from my apartment.
- They did not do this. Instead, they loaded the boxes haphazardly into the pod. I went down to the dock and asked them to stop and to please go back upstairs and get the larger items out of the apartment. They ignored me and continued loading the boxes into the pod in a way that was clearly not going to work (see photo Photo *** to see how they attempted to load the pod, making zero attempt to fit all of my belongings in the pod).
- At this point, I'm pleading with them to stop. I'm actually unloading the pod because it is clear that my belongings won't fit when packed the way they were doing it.
- They refused to move quickly. This resulted in a full-blown argument. I have never had a full-blown agreement with a stranger. This was really bad.
- I pleaded for them to get the bed out of the apartment as it is the biggest item, and I felt it needed to go into my empty van. Photo *** happened after they finally brought the bed down and after I personally unloaded the boxes from the first photo. As anyone can see, the bed needed to go into my empty van for everything to fit.
- The guy knew I couldn't lift the bed. That is when he forced the promise of full payment. Only then would he put the bed in the van and remove the rest of my belongings from the home. And even that required an argument over the fact that the stuff wasn't all going to fit in the pod. He said "I know what I am doing". But he absolutely did not. The only thing he knew how to do well was to extort money out of a woman standing alone on a moving dock.
- I desperately promise to provide the full payment if they will only just get my belongings out of the apartment and load the U-Box correctly. I have no choice. My belongings are halfway downstairs on a dock and halfway upstairs in the apartment that I need to move out of. I am forced to pay them the full amount. My belongings are being held hostage.
- (By the way, the bed requires zero tools to disassemble the bed and they tried to charge me for that. Seriously, you just pull the bed apart. It is two pieces.)
- Now they are actually moving, but it's still pretty bad. I finally get them to put the bed in the van, all the while they are arguing with me.
- Photo *** proves that I was right. That is the pod finally packed. The bed is in the van. There was no way to get it all in one pod. But the empty van was right there the whole time. They just didn't want to use it because they wouldn't get paid to do that.
- Of course, had they just loaded the pod + the bed in the van quickly, I would have tipped them and tipped them well. In this case, I gave them the code for their full funds (I want to emphasize that I had no choice) and, for the first time ever, I did not tip.
- They finally left at 6:30 pm. It took them four hours to load one pod. And they arrived 1.5 hours late.
- I've also included photos of the scratched floor they left behind when they moved a book case.
- Since my move, I have filed a complaint, but the buck has been passed. U-Haul sent me to Moving Help who sent me, unbelievably, back to the movers ? actually connecting me with those same movers via email and asking us to work it out. Given how I have stated that my belongings were held hostage by these movers, I can't believe that was actually the response.

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Is U-Haul International Legit?

U-Haul International earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds U-Haul International to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, U-Haul International is known for their high standards and safety. If you're thinking about dealing with U-Haul International, it's wise to check how they handle complaints.

U-Haul International has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of U-Haul International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Uhaul.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up U-Haul International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While U-Haul International has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 224 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the uhaul.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to U-Haul International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:11 am EDT
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U-Haul International Rental issues, TERRIBLE GM

So my son rented a uhaul from the store in Englewood. First of all, my son rented it to help a friend on 12/11 and after the first couple of days we could not get in touch with this friend and of course the store was looking for a payment. We got in touch with the GM, Shane. At first we were just trying to get the truck back but we realized that might not be an option so my son who is 21 and this is his first time dealing with anything like this, called Shane and told him what happened. We tried to call the police but no one would help us because uhaul had to report the truck as stolen. Shane informed us he was calling and letting them know that my son stole the truck. Well, what can we do. His mistake so sorry son, we just haveto take what's coming. However, after explaining to my son that being honest is the best way to go, Shane was a complete jerk to him and didn't care to listen to anything. Anyway, Shane called the cops, they got in touch with us and we let them know what happened and sent over all messages and proof that we had. During this time the truck was returned after hours. This was on 12/16/22. When Shane called to let us know he advised us that their was no fuel in the truck and ashes all in the front and we are looking at about $900. I asked him to please send an itemized statement to the address listed and we would set up pmts to pay it off. Again, my son's mistake. Fast forward to today, 1/19/23 Shawn, my son gets a text message that says your pmt was declined, there is a statement showing what's been paid and what is owed. It shows $361.06 is owed. My problem was, we still had not received anything in the mail and Shane told us we could set up pmts. So, we call Shane to find out what is going on. He proceeds to tell us to not worry about it, when we were set up on the promise to pay, it would have tried to charge my card and it was just sending out a reminder but wouldn't try to charge my card. That statement makes absolutely 0 sense, especially because that is the FIRST message we received from anyone in regards to this matter so I tell him I want my card removed from the account. The truck was not in my name and I never agreed to pay the extra on it. He proceeds to tell me that he has authorization codes and all he has to do is call my bank, provide the code and they would get the pmt. I ask him to change the pmt method to my sons account, he says, "well then it's going to want a pmt because you guys haven't made any pmts" So, do you mean to tell me that if I authorize $30 to be taken for pmt, uhaul can then send in bogus authorization codes to charge my account? That sounds like fraud to me. But he then continues to argue about the fact he said he would mail a copy of the bill, talk over me and my son, tell us thank you for annoying him and then gives us 3 different amounts owed on the account. When I tell him the amount is different on the statement we received he all but calls us stupid and proceeds to tell us that there is a difference between what is paid and what is owed. He proceeds to tell us beginning balance was $600 something and with the $109 pmt that we made ( I know, totally contradicting to his earlier statement that we hadn't paid anything) it's $500 something. Now if he would stop talking over me he would realize that I'm trying to tell him that is 3 different amounts. THEN...when we are arguing about pulling the calls he threatens me that the only reason the pmt was $500 something was because he was being nice and didn't charge us for everything but if he had to pull the calls the bill would go back up to the $900. I advised him that the statement shows $361 something and he said well, that might have been just sent that day and not updated. The problem with that is THIS IS THE FIRST TIME WE RECEIVED IT AND IT HAS ALL THE LATE FEES, CLEANING CHARGES, AFTER HOURS FEE, ECT. ON IT... Not to mention, THAT DAY he said the bill would be $900. I understand my son made a mistake here, I also understand that he took full responsibility for it, owned up and we were going to make the pmts on it...What we didn't ALREADY PAY... I fully expect that they make this GM do the same and take responsibility and own up to his mistakes... Further more if this is how they allow their GENERAL MANGER to speak to customers you do NOT have to worry about putting my son on the banned from uhaul list because I can promise you WE WILL NOT BE BACK... I am only paying the $361 in pmts as promised I could and it had better not be pulled out of my account, especially in one lump sum... Also, I would like those calls pulled and an apology for the way we have been treated.

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U-Haul International UHaul's Moving Help is worse than no help at all!

Whoever built up the great UHaul name would be incredibly disappointed in today's customer experience. I hired UHaul's "Moving Help" service to get me moved from Lancaster, Texas to Portland, Oregon. During this time, I discovered how dangerous the service is to consumers as UHaul does not require their contractors hold any kind of insurance, even the minimum Texas requirement for drivers' vehicle insurance. Neither does UHaul Moving Help provide a disclaimer so that consumers can self-screen the services.

My three-day saga included a wrecked vehicle, an uninsured driver, ghosting, general incompetence, carelessness, and irresponsibility by all parties; a conservative total of 8 hours on hold, uncounted actual talk-time with the three companies, time spent on the phone with the police, physical police visits, police reports, and multiple drives around town to try to find my wrecked, abandoned, and then disappeared UBox.

UHaul's Moving Help service claims to get your UHaul UBox safely and efficiently delivered to your location so you can fill it up, then get it delivered it to your final destination. UHaul Moving Help listed Miles Moving Company as a one of their "team of experienced veteran movers that love to get the job done. We pride ourselves on punctuality, efficiency, hospitality, and customer service."

Ha! Let the drama begin.

Miles Moving Company was to deliver the UBox to my driveway on Monday morning. When the UBox didn't arrive, I call and the driver complains that it was too far away (18 miles).

They cancel the reservation, but when I call Moving Help they say UHaul had a glitch, and they re-book it. These calls constitute my first 3 hours on hold. If only I had fired them then.

But now the driver calls and says he can't find the address for the UHaul facility where the UBox is located. It's another 45-minute hold with Moving Help (as their contractor didn't want to bother calling them himself) before I get the address, it's the Cedar Hills UHaul franchise.

He doesn't show up.

I phone Miles Moving Company whose representative says, "my guy is waiting on you. Once he gets a response, he will be en route."

What? I have told him I am here, have had conversations, provided him the pickup address of UHaul, even, and formally confirmed the night before, and to please just get here. Yes but we require confirmation. Ok, I confirm AGAIN.

They say he will be there at 4:30 pm Monday and will drop it in the driveway.

After 4:30 on Monday I call again and the guy from Miles Moving says sorry I got to UHaul late and they're closed. Will bring in Tuesday morning.

Tuesday arrives. Morning passes. The driver ghosts me. It finally arrives at 5:00. I meet him out there, and watch as he tries to back the trailer in my driveway. It takes him over 10 times to get it right, I am not exaggerating. He definitely doesn't have trailer experience.

So now I have to change my pickup from Wednesday to Thursday because I need a day to pack.

At 2:45 pm on Thursday (almost an hour late for pick up) I hear a noise in the driveway. I walk out to see if it's the guy from Miles Moving Company to take my packed UBox away. It is. But the noise I heard was the driver sideswiping my car with the trailered UBox and fleeing the scene.

My car now has UHaul-orange paint down the crunched side, a damaged tire, bumper, and there's a dark line down the driveway and into the street where the UBox trailer tire has been dragged because the trailer axle is broken and one wheel isn't turning.

By now though the guy has pulled over several blocks down the street and looking at damage to the trailer from hitting my car. I'm barefoot but run after him yelling to stop. He sees me and hops back into the truck and takes off, tire dragging and smoking.

I limp back to the house and get in my car and head after him.

Sure enough, there he is, broken down on the side of the freeway. It's too dangerous to stop so I proceed to the Cedar Hills UHaul facility who says they already got a call for roadside assistance from the driver saying the axel was damaged and the tire was blown. I said yeah because he hit my car with the trailer, take a look at the crumpled metal with orange paint all over it.

From the UHaul in Cedar Hills, I call the local police to report a hit and run. I am directed to two other police departments to until I find the one whose jurisdiction my UBox has broken down in: Dallas. I ask for a police officer to pull up behind my trailer to get the guy's insurance and make sure my belongings are taken care of. The cops say no and tell me not to go out there alone because it's too dangerous.

On my drive home I see that my UBox sitting there by itself. The guy has unhooked his truck from the trailer and abandoned my whole life's belongings on the side of the highway for anyone to take. When I get home I call the Lancaster PD and they come out to start a police report for the hit and run to my car. The officer takes my statement and leaves. I spend the next few hours losing my mind about what could be happening with my stuff.

At about 7 pm on Thursday roadside assistance says they'll go get the UBox in 90 minutes. With nothing to do, I go to sleep. About midnight, I get a call from the roadside assist company, and they say they can't find the trailer. I explain where it was and they go look again, but they still can't find it and close out the request.

By now it's 2 am Friday morning. I call UHaul Moving Help again and they send out a different roadside service. This service can't find the trailer either.

It's after 3am Friday morning and I drive out to make sure they are looking in the right place and sure enough, the UBox is not there.

So it's 4 am on Friday morning. I'm even more highly stressed because of course everything I own is in that UBox and I am convinced it is gone forever.

At 4:30 am on Friday morning and I call Lancaster police to file a stolen property report. They tell me I need to come in to the Lancaster station in the morning, which I do.

At home, I continue to phone UHaul, Moving Help, and Miles Moving Company, and nobody knows where it is. None of the three companies are communicating with each other or taking responsibility so it is still up to me.

At 9 am Friday, I get to the Dallas police department to file a stolen property report and to check if maybe it was moved by police for road safety. They had not. They need the license plate and insurance information for the report, so I get on the phone with UHaul and Moving Help ? another few hours on hold. I get the license plate but not the insurance.

In all the calls made to UHaul and Moving Help all this time, a random employee tells me they heard something about my UBox. This gives me the smallest amount of hope that it was not stolen in the night. So I drive my wrecked car back to Cedar Hills UHaul to check in person with them, and at the very least tear off someone's head to make myself feel better and release the stress and adrenaline.

The Cedar Hills UHaul employee was nice though and called several nearby UHaul locations. He was put on hold so often that he told me to wait as he drove around to them. Sure enough, he found my UBox at a different UHaul facility. To this day, no one can tell me how it got there.

Now, I still need insurance information to get my car repaired. I text and call Miles Moving Company but they completely ghost me for several days.

Meantime, I try to get insurance information from UHaul Moving Help. I file a claim with RepWest, which is UHaul's insurance carrier. They reject it claiming that even though their trailer UBox damaged my car it wasn't their problem because the driver was not theirs. I request insurance information from Moving Help and they inform me they don't require their drivers to have insurance even though Texas legally requires them to. I can't believe UHaul would allow this, at least without a disclaimer, and I figure that's why Miles Moving Company has ghosted me.

Finally, on Friday July 1, Moving Help sends me the address information for Miles Moving Company. Moving Help confirms they do not require their drivers to be legally insured and Miles Moving Company also confirms.

Now I'm really mad. I visit the police department again and file a report to pursue hit-and-run charges. I hope the Miles Moving Company driver gets the maximum fine and that Miles Moving Company is shut down. I hope that UHaul either cleans up their bogus Moving Help service or shuts it down. I would have been better off hiring random workers from a parking lot?after checking their insurance of course.

At this moment my UBox is sitting at the Cedar Hills UHaul waiting for a semi to drive it to an Portland, Oregon UHaul facility. I'm going to assume the semi-driver is competent. But I'm going to hitch the trailer to a friend's vehicle and pick it up myself.

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1:51 pm EST
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Rude, Rude, Rude and Rude! I felt as if I was being managed and not given appropriate customer service from the time I walked into this U-Haul location in Seattle, Washington. There was a great deal of clutter on the floor of the store. I attempted to navigate around it and avoid the representative who was lifting a heavy load. While trying to find the...

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4:58 pm EDT
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U-Haul International Truck Rental Maintenance

The contract No: [protected] / Equipment: DC3547K / Dispatched from 41304

My son and I stopped at the first traffic light, we noticed and heard that the brakes were rubbing the rotar. However, when we got on the freeway and speed met up to 60-65mph, the truck would start to shake, and you could hear something "clanging" underneath. My son and I both new that something was seriously wrong with this truck.

Desired outcome: Either my card could be reimbersed for provide me with another rental free of charge. However, the gas would be brought to the level of pick up. I wouldn't even need the 15 footer rental.

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11:37 pm EDT
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I scheduled a reservation for a truck at a location I have been going to for over 10 years. I have noticed a bunch of new employees that Io am not familiar with. I have rented a few times in the past with them giving me no issues. This past week when I went in to pickup my reservation I had the employee request extra ID. I had This reservation was for...

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3:31 pm EDT

U-Haul International Article left in truck overnight

I accidently left something valuable in the passenger side door of the rented u-haul truck. I had already returned the keys in the overnight slot. The truck was dropped off 11:30 pm. First thing in the morning I called u-haul, 50 springfield road, westfield ma to retrieve it for me. They lied and said there was nothing in the truck! I think they are unprofessional, dishonest, and a pack of thieves with no honor code! One lies and the other swears to it. Joanne

Desired outcome: I want it back

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U-Haul International Uhaul truck

Now that I'm settled, I'm complaining about the Uhaul truck I rented for my move from Pennsylvania to Texas on 5/26/2023. Contract no. [protected]. The right dually tire had to be replaced shortly after we drove away from my condo in Easton due to leaking. (I'm NOT complaining about the Easton PA office). It was the truck tires! I then had to turn around and have the tire replaced. A new Michelin tire was installed. This delayed my moving time. I drove over 600 plus miles when another flat tire occurred! This too delayed the arrival time to Texas! We had to wait for assistance. The service guy said I should drive at 60 mph to prevent another flat tire! So again, I was inconvenienced by the tires on this truck! I sat on pins and needles expecting another flat tire to occur!What a nightmare!I paid $2,475.36 for a truck that had poor tires on it! In addition to this, I had a UHaul tow dolly TD-0710A that was secured with a hook on the right rear axle that I was unaware this hook was there. When my car was reversed to come off the dolly, it ruined my axle and had bereplaiced

Desired outcome: Please refund

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U-Haul International Terrible Service and Incompetent Workers: My Experience with UHaul

I recently used Uhaul twice and boy oh boy, was I surprised at how many things went wrong. It seems like the company doesn't have any service standards or they're just terrible at hiring workers. When I reserved the truck in Palm Desert, CA, I had a great experience, but when I went to pick it up, I got a worker who was rude. I asked for a tow dolly, but I got stuck with an auto transport thing, which I had to hook up myself. The worker said he couldn't touch it and didn't even watch me do it. What kind of service is that?

Then, when I returned the truck in Gallup, NM, I got a man who kept talking on the phone and wasn't paying attention to what he was doing. I admit I played a part in this return's disaster as I have brain damage: I left with the truck's key. I did ask before leaving if he needed anything from me, and he said no, so it's not my fault he didn't do his job right. When I got home, I was exhausted and went to bed. Since my phone was dead, I didn't get the phone call from UHaul, telling me about the key. The following morning, the worker showed up screaming at me, and although I called and left a message, he did not return the camera I dropped in the cabin. Talk about being dishonest and rude.

Then I rented another truck in Casper, WY, and said I wanted the 30-day storage space offered. The girls at the facility were super helpful and friendly. Best ever, really. When I finished unloading the truck, I called the place I was supposed to return it, but they didn't answer the phone. I called twice and left messages, but apparently, they didn't listen, so I called the place where I got the truck. It was Black Friday, and the worker said she would call the place in NM to solve this and call me back. But that didn't happen.

I texted the store's manager, who apologized and kept trying to figure it out, also without results. I called UHaul, whose recording said I could go drop the truck, that the facility was open all-hours. Obviously, that wasn't true, otherwise they would have answered my calls or returned them. There was no way to do anything else, so I didn't return it that day. The following morning, I went there, and the worker said she must have missed the call, that she was there the previous day. I told her I wanted my storage, and she said she didn't have any available. What a terrible work ethic.

It seems like UHaul workers do not know how to use their systems, which the worker there complained about, or they simply do not care. I would avoid using UHaul if you can. It's just not worth the hassle.

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U-Haul International U-Haul Disaster: Reservation Mistakes, Equipment Malfunctions, and Poor Customer Service

I had a reservation for a 26-foot Uhaul with blankets, a motorcycle trailer, and two dollies for Friday August 27, 2022. But when I called to have my grandpa pick up the U-haul, they told me they made a mistake and didn't have the 26-foot Uhaul for me to pick up on Friday. They said I could pick up on Thursday instead. So, we went on Thursday to pick up the Uhaul, but they didn't have the dollies there and told us we had to go to another location to pick them up. When we got there, we found out that the dollies weren't even on the reservation they made when they switched the days.

We loaded up all our furniture and stuff to drive out on Saturday morning, but the connection to the running lights on the trailer wouldn't come on because of a short in the Uhaul system. Then the engine light came on in the Uhaul truck, and the brakes were already squealing terribly on the way home to pick up the furniture. I thought they might have changed the brake pads for safety, but they told me it was normal. There were also minor things like the driver's side window rattling unless you hold it and the drink holder being broken and not staying in place.

Now, they're telling me that I have to fill out a work order and wait for a technician to come out, which could be between an hour or sometime this afternoon depending on his schedule. We had to unload everything and put it back in the house, and now we're just waiting for the technician to come out at some point.

I paid $2300 for this disaster, not to mention the plane ticket to fly down and pack up everything and drive the Uhaul back to Michigan this weekend. I also had to pay for other expenses due to the delays and mishaps, like having to get my own dollies. I need this corrected immediately because I can't be late for my job. I might have to fly home last minute, fly back next weekend, and drive up there, but our lease is up, so we have nowhere to store our household things.

Please assist ASAP. I insist this be corrected, or I will seek other advice. U-Haul is putting my job, home, and family on the line and at risk. Beware!

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U-Haul International U-Haul Review: Nightmare Rental Experience and Poor Customer Service

I gotta say, my experience with U-Haul was a bit of a nightmare. I spent days trying to schedule a truck rental, and even after being on the phone for a total of 2 hours, I still had issues. When I finally got to the rental site, I couldn't connect to their Wi-Fi and had trouble signing in to their website. I called U-Haul and had to wait on hold for 30 minutes before getting a rep who treated me like I was dumb and insisted on walking me through things I had already done.

Then, they asked for a phone number of someone who could be contacted if I went missing, and I couldn't get a hold of anyone. They wouldn't let me rent the truck without that information, even though I wasn't returning it for a week. It was frustrating because I had a lot of things to move and was on a tight schedule.

Overall, I wouldn't recommend U-Haul based on my experience. It was a hassle to rent a truck, and the customer service wasn't great. I hope they can improve their processes and make it easier for people to rent their trucks in the future.

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U-Haul International Terrible Experience with U-Haul in Texarkana: Harassment and Abuse from Employees

I recently had a really bad experience with U-Haul at their Payless Storage #3 location on Trinity BLVD in Texarkana, AR. I returned a rental truck on 12/3/2021 and was told to put more gas in it to avoid fees. I went to a gas station, filled up, and returned to the store. When I got there, I saw a police car parked across the street in an empty church parking lot. I paid the balance on my rental and told the older white man who was working there that I had called a Lyft and would be waiting outside.

When I went outside, the police car was still there and I didn't feel safe, so I started recording with my phone. The U-Haul worker came out of the store and tried to walk into me while muttering something. I had to move on my tippy-toes to avoid him. When I got home and watched the video a few days later, I saw that he had called me a really bad name.

I had never been to that U-Haul location before and had never been to Texarkana, AR. I travel a lot by myself and have used U-Haul in other states and cities with no problems. I reached out to U-Haul corporate customer relations and shared the video with them. I was contacted by someone from U-Haul who apologized and gave me the number and manager to speak with at Payless Storage #3. I didn't call them because I didn't think they would be reasonable.

I also had interactions with the Cubby Hole store and its employees at another location in Texarkana, TX. They harassed me, blacklisted me, and made fun of me because of what happened at the U-Haul store. It's crazy that they think it's funny to gang up on and abuse a woman. I don't think I'll be using U-Haul again after this experience.

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U-Haul International Terrible Experience with Uhaul General Manager in Grand Junction, CO - Unfair Rates and Unprofessional Behavior

I had a really bad time with Uhaul General Manager at 2949 E North Ave, Grand Junction, CO ***. I rented a Uhaul from him twice in the last month. I asked him if there was a discount for going long distance, about 180 miles or more, and he said yes. He said he could offer 59 cents a mile for long distance travel. After the information was entered, the computer gave me 40 cents a mile, so obviously, it was a company policy already entered into the computer software and he didn't even know what the facts were. The second time I rented, the computer also gave me 40 cents a mile on the receipt when I returned the truck and I entered my card. I came to rent a third time to finish my storage units, and he railed into me for 15 minutes and attacked my integrity, claiming the first two times ""HE" had given me a "favor" and that I was trying to take advantage of him by ensuring that the proper discount was applied to the third rental. He wasn't even there the second time. How could "He" had been giving me a " favor?" He refused to give me the long distance discount on the third order and told me over and over and over to get out of his store in cloaked language, saying "Have a nice day..." ditto ditto ditto ditto ditto, ditto.

This was the worst experience I have ever had with a "professional" business. This man should be fired. The recorded tape on 6-22-21 shows the truth. I believe he is on a quota for sales and that he did not want the long distance rate to be given to me so that his sales volume would be higher, and that he planned on entering the information into the computer in such a way that the discount would not apply. I left and rented a truck from down the street. I demand an apology from this man and an explanation from Uhaul how come he is messing with the rates and policies. If he really did do me "favors," then he is stealing about $80.00 exclusively per my trip from Uhaul so that he can give out "favors" to strangers that he later cusses out and then attacks them and their integrity and tells them that they are trying to "rip" him off?!.

I am so angry and disappointed with Uhaul. I will tell everyone on Google not to rent from Uhaul to protect others. They should be consistent in their policies if they want to offer any RESPECT to everyone or EQUAL AND FAIR TREATMENT on all contracts, NOT MORE, NOT LESS for seemingly nefarious reasons from some Manager. Let these people figure out what their rates are and not ATTACK customers for asking for the best long distance round trip rate. I talked to Scheduling and they confirmed it that the 40 cents a mile is offered round trip. I ended up having to pay. 79 cents a mile and hundreds of dollars, almost $450 for the third trip. These are my feelings and personal experience.

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U-Haul International U-Haul's Mistakes Ruined My Rental Experience: A Review

I recently had a rental experience with U-Haul that was the worst of my life. I ordered a 10-foot truck, but then decided to upgrade to a 15-foot truck. When I arrived at the pick-up location, the attendant brought out a 20-foot truck instead. I almost drove away in the wrong truck, but the attendant chased me down and corrected the mistake. We had to redo the contract and wait for the correct truck to be prepared.

Once I got into the 15-foot truck, I noticed that it only had an eighth of a tank of gas. The next morning, I went to fill up the truck and noticed that gas was pouring out onto the ground. I called for help, but was told that the estimated wait time was 120 minutes. I waited for two hours, but nobody showed up. When I called U-Haul again, I was told that they had told the roadside assistance not to come because the wait time was too long. They eventually sent someone out, but it took three and a half hours for them to arrive.

While I was waiting, U-Haul called me and offered to pay for a meal up to $15. I was in downtown Vancouver, BC, and didn't know where to go to eat. I felt like this was a bit of a slap in the face, as I needed to wait by the truck for roadside assistance.

When the roadside assistance arrived, they determined that someone had cut the fuel line on the truck. They had to take the truck to a garage in the middle of Richmond, which was in an industrial area with nothing around for miles. I had to stand there and watch them fix the truck, which took over two hours.

I left my house at 4:30 in the morning and didn't leave the city until 2:00 PM that afternoon. I was lost and in a panic to get gas, and it took me over an hour just to find my way out of the city. I finally arrived at my destination at 6:30 PM that evening, after leaving my house at 4:30 AM. This was a long, hot, and stressful day, and U-Haul's mistakes caused me to be stuck on the side of the road waiting for hours. It was one of the absolute worst experiences of my life, and I am still full of anxiety just thinking about it. I believe that I deserve a full refund for the truck.

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U-Haul International U-Haul: Unreliable Promises and Incompetent Staff

U-haul has been my go-to for years, but I gotta say, it's tough to get a straight answer from anyone there. It's like dealing with the staff at a major airline - the story always changes, even when something seems straightforward.

I recently needed a standard U-box to ship within the US, less than a hundred miles. Seemed easy enough. The lady who helped me set it up at the location said she'd been doing it for over 10 years and assured me my U-box would be delivered to the exact site I wanted. I ordered the move about 2 weeks in advance, with the box to be dropped off and then picked up in town for shipping. In the meantime, she connected me with someone in international shipping to see if U-haul could be competitive overall to ship my items directly to their final destination in Central America. I was skeptical, but said okay, give it a try.

First, they couldn't get any answers from their international shipping partners. Finally, just before it had to be decided if it would go direct with U-Haul all the way or split shipping, I finally got an answer. And the quote was insane - almost double what it would be between using the U-box and the international direct shipper! What a joke!

And then I learned from the manager at the Coors location that I still needed to give them the address of where it was going to be shipped. I said I already had given them that. No, he said, the U-haul location in the nearest major city. What the heck?

In short, I fought with them but they wouldn't budge on their original verbal promise. This screwed up everything. I was battling with the location manager even on the phone while driving through Mexico to Central America. I asked to speak with the woman who lured me in to start at this location but she was always out on the road every time I called in. I escalated it to the Regional Manager via phone and email. Naturally, no response.

In the end, I had to spend hours managing U-haul's project here and I had to pay my international shipping company almost $500 extra to drive 30 miles to the U-haul location where my stuff ended up, unload it, reload it into their truck, drive back 30 miles, and unload it into a larger shipping container to be sent via sea.

Overall, this was a total fiasco at a time I didn't need it, as I was permanently relocating and retiring overseas and these items represented the remainder of my personal effects. But then again, U-haul is a typical American corporation - always promising pie in the sky and rarely delivering.

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U-Haul International U-Haul's UContainer Service: A Complete Disaster and Disappointment

I am beyond disappointed with U-Haul's UContainer service. If I could give them zero stars, I would. My containers were supposed to be delivered on May 6, but they were two days late. The containers were delayed in shipping from the location I moved from, which was four hours away. This whole experience was absolutely terrible, and I would not recommend U-Haul for this service. They have lost a lifelong customer, and I suggest considering their competitor PODS instead. I went with U-Haul to save some money, but as they say, you get what you pay for.

When the containers were finally delivered to the location I was moving from, there was no sense of urgency in unloading them. The woman doing the delivery was training another woman, and they were blocking the parking lot from other residents being able to back out of parking places. I was already delayed by five hours, and every second I waited delayed us from getting on the road to reach the city we were moving to, which was four hours away.

I sent an email on May 8, but I have yet to hear from anyone. I also contacted the Bham UContainer location and was promised by the manager of that facility that I would hear back regarding my initial complaint, but I never did. I am extremely disappointed with the lack of customer service and follow-up from U-Haul.

As someone who works in retail, I understand the challenges of customer service, but it is important to follow up and offer apologies to customers when things go wrong. The customer's perception is their reality, and my reality is that U-Haul's UContainer service was a complete disaster.

If U-Haul is trying to compete with PODS, they cannot let their employees drop the ball like this. I know this is the call center, but if there is an opportunity to pass this along to the local area U-Haul containers in Birmingham, Alabama, I would greatly appreciate it.

I do not know where or why this has gotten so screwed up, but I can promise you that I will not stop until I receive a sincere apology and a percentage of my money refunded for the inconvenience and incompetence of U-Haul's employees. This is not just about Alexis specifically, but about every person I have dealt with in the last two days. No one has stepped up at any time and accepted any responsibility for this debacle. All I've heard is excuses and blame-shifting.

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U-Haul International U-Haul's Guaranteed Reservation Policy Failed Us: Discrimination at Easton, PA Location

Well, let me tell you about my experience with U-Haul. We made a reservation way back on August 13th for a truck and storage unit. We were feeling pretty good about it until the day of our pick up when we were told that there was no truck available for us. Can you believe it? We had confirmed everything and yet they still messed up.

So, we went to the location where we reserved the truck, which was 2413 Nazareth Road, Easton, PA ***. We waited for the manager to finish using the bathroom for about 30 minutes or so. When he finally came out, we told him about our guaranteed reservation and he just smirked and said that guaranteed doesn't always mean guaranteed. Can you believe that? He couldn't accommodate us even though there were trucks on site. We even talked to other patrons who had reserved their trucks in less time than we did and yet they were able to get their trucks. But because of this location's mistake, we had to go to some town in NJ that was 45 minutes away just to pick up a truck.

We saw other trucks being returned and asked why we couldn't get one of those trucks. The manager said it was because they had made reservations. Seriously? We made a reservation too and we made ours before anyone else in line. It just seemed like this location was more interested in working with people of other races than with us. There was even another African American lady who had the same issue with this location mishandling her truck reservation.

After that ordeal, we reserved a storage facility and explained the size we needed and the time we were moving in. But when we got there on August 28th, it was the wrong size. And what did they do? They sent us to another U-Haul storage facility in Allentown. Can you believe it? This location at 2413 Nazareth Road, Easton, PA *** is not an EEO location and they will cater to anyone that is not African American.

We had to pay additional mileage and truck fees because of this location's mistake. It's just not right. We did what we were supposed to do with the reservation and yet we were terribly mistreated. I am Veronica's Mother and I witnessed everything I submitted in this review. I am going to make a formal report to the BBB and whoever else I need to because this is just not acceptable. We should not have had to pay for anything because of this location's mistake.

Overall, my experience with U-Haul was not great. I hope they can improve their customer service and make sure that everyone is treated fairly, regardless of their race.

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U-Haul International U-Haul: Frustrating and Expensive - My Negative Experience with U-Box Rental

I had a really long and frustrating experience with U-Haul. My sister had used them before, so I thought it would be a good idea to rent a U-Box from them when I needed to move furniture out of my four bedroom house in Phoenix. I didn't bother to look at the reviews beforehand, but now I wish I had.

When I made the reservation, I was told that I could have the U-Box dropped off in Iowa. However, I wasn't informed at that time that there would be additional fees for delivery and pick-up on top of the storage fee. When I called to have the U-Box delivered to Newton, Iowa, I was told that they would only deliver to Bondurant, which is a small town with a population of only 1200 people. I was also told that if I used any services from U-Haul to transport the U-Box from Bondurant to Newton, it would cost me even more money.

Initially, U-Haul had said that they delivered anywhere, but now I had to figure out how to get the U-Box from Bondurant to Newton on my own. I had to unload the U-Box into another truck from Enterprise and then unload it again in Newton. The owner of the Bondurant facility told me that I would be the last U-Box customer because he had received so many complaints.

To make matters worse, I was told to return all the blankets that I had used that were supplied in the U-Box or I would be charged for them. I returned them to a U-Haul facility in Des Moines, where I was initially told that they didn't have a facility to store U-Boxes and that I would have to rent a trailer to transport them to Newton. Later, I was told that they did have a facility and that I could ship them to Newton from there.

I spoke to many people from U-Haul who apologized but didn't offer any real solutions. It seemed like they were all trained to avoid giving any definitive answers to avoid repercussions from the corporate office. I've told everyone I know not to use U-Haul, and I've even contacted the Better Business Bureau to complain. Maybe they should take a look at all the negative reviews they've received.

When I was placed on hold, I didn't hear music. Instead, I heard them repeating over and over that they wanted me to let them know if I had a problem so that they could provide better service for future customers. It didn't seem like they were taking that seriously.

Overall, my experience with U-Haul was frustrating and expensive. I wouldn't recommend them to anyone and will continue to tell people about my negative experience.

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About U-Haul International

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Founded in 1945, U-Haul is the industry leader in do-it-yourself moving and self-storage with more than 21,000 locations across the U.S. and Canada.
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Overview of U-Haul International complaint handling

U-Haul International reviews first appeared on Complaints Board on Aug 10, 2006. The latest review Skills and expertise and customer service dropped significantly in 2024 was posted on Apr 1, 2024. The latest complaint overcharging was resolved on Aug 19, 2014. U-Haul International has an average consumer rating of 2 stars from 1155 reviews. U-Haul International has resolved 40 complaints.
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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
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    Phoenix, Arizona, 85004, United States
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U-Haul International is ranked 6 among 117 companies in the Vehicle Rental and Leasing category

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