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U-Haul International Customer Service

131 Reviews

U-Haul International, Inc.

Phoenix
Arizona
United States - 85004

Customer Support Phone Numbers

+1 800 468 4285(Customer Service)
8 14
+1 800 528 0355(Roadside Assistance)
0 3
+1 866 277 6855(Moving Supplies / Online Store)
0 1
1 2
+1 866 963 0286(Sustainability)
1 1
+1 866 323 4591(U-Haul Car Share)
1 1
+1 800 528 6042(Corporate Sales)
0 1
+1 800 223 6218(Supply And Purchasing)
0 1
+1 888 886 0782(Payments)
0 2
Founded in 1945, U-Haul is the industry leader in do-it-yourself moving and self-storage with more than 21,000 locations across the U.S. and Canada.
Plus

U-Haul International Complaints & Reviews

Uhaul / duplicate credit card charge

Em
emqf on Aug 8, 2018

I rented a Uhaul van on 8/4/18 and was given a quote $ 167.00. I completed the rental and returned the van without any remarkable incident. When I checked the card i used i noticed that I was charge twice by UHaul 8/7/18 for 167.66 and 8/8/16 for 152.18. It is impossible to wait for...

U-Haul International / Rental truck

He
Heather Slade on Aug 3, 2018

So I rented a Uhaul on 7/6/18 and after returning the truck with the same amount of gas I got charged an extra 30 bux that same day and the clerk never told me I was going to after he printed out my receipt and everything and then a whole month later they are still continuing to charge me...

U-Haul International / uhaul truck

Bs
bschnatt on Jul 23, 2018

I rented a 20' truck on 7/18/18. I had a blow out on I 95 on 7/19 and then on 7/20/18 the truck broke down while I was driving. Fortunatly, I was not on I 95 when that happened or I probably would have been seriously hurt or killed at the high rate of speed myself and other vehicles would...

U-Haul International / customer service

Ma
Marlon Smiles on Jul 6, 2018

We waited over an hour for our change because they had none on hand. I missed a appointment, there were no apologies or compensation I am very disappointed and promise to not return and let my friends no to never visit this location. They actually went to the bank for change with an office...

Uhaul / rental truck

Gg
GG0382 on Jul 5, 2018

I received two large bogus charges from uhaul. When I spoke to them, I was told that I was being charged for mileage of 140 miles and the other was a $205.00 hold fee. I used 51 miles, staying in town, took one load from my old home to my new home, an of course the pick-up/return of the...

U-Haul International / truck rental rip off

Be
Beverly E. Moss on Jun 27, 2018

I rented a truck the first week of june 2018. I told the reservationist about what all I had to move. She suggested the size of truck that I would need (I know nothing about sizes). When I went to pick it up on 06/09/2018 the truck was clearly too small. I told the manager, kevin, that it...

U-Haul International / refund check after returning u-haul truck

Ma
Mary R. Taylor on Jun 21, 2018

My husband rented a U-haul truck in May (under Phone number 334-316-1082) at MPG Equipment in Eufaula, Alabama 36027. Returned the truck May 14, 2018 to MPG Equipment in Eufaula, Ala 36027. Should have received a refund check from U-haul for $165.07. On June 12, 2018 we have still not...

U-Haul International / trailer rental

Da
DawsonsDragons on Jun 4, 2018

I talked to a customer service rep to set up a pick up for a trailer rental. They sent me 50 miles away from my home. I called to cancel and reschedule and they told me I couldn't reschedule until the next day. They called me back the next day and told me to pick up the trailer in...

U Haul / self storage / customer service over phone

Ti
Tia Honess on May 23, 2018

I had recently been in the hospita, and when I got out remembered that I had to pay my storage bill. I haven't been receiving my mail from u haul (as it was being with held), so I called to find out the balance and pay it off. The woman I spoke with on wednesday may 23, 2018 at around...

U-Haul International / customer service at 12804 50th st. edmonton alberta canada

Gk
GKY1 on Apr 28, 2018

Reserved a small panel van 2 days in advance. Arrived on time to pick up van & had to wait an hour and a half in line because the U haul store is very under staffed. Very poor customer service!!! Will be reporting this to the Better Business of Alberta. Also calling CBC go Public to have...

U-haul Truck Rental / unauthorized credit card charges/scam/ripoff/

Ho
HOWELL tb on Apr 5, 2018

When i turned in the truck it was to a key box. With a phone # to call had to take a photo of the truck mileage and fuel gauge., forward it to the b text message. I rented the truck on the 29th of March turned it in on the 31 of m March. April the 5th i noticed there was a charge for $60.89 on...

U-Haul International / faulty wiring in tow hitch

Cu
curley97304 on Mar 30, 2018

Hello, U-HAUL U-Haul Contract 98572521 We recently added a hitch to our vehicle provided by UHAUL on 12/19/17 in Lawrence, KS, this week (3/26/18-3/30/18) we are experiencing problems with our brake lights and turn signals not working. After changing the bulbs, my brake lights and bulb...

U-Haul International / my name is lou ann vlahovic 3150 birch circle whitehall pa 18052

Lo
Lou Ann Vlahovic on Mar 19, 2018

ATTN: Mr. Taylor: I have been a customer for over 10 years. I have my 2 rentals at 3001 MC Arthur Road Whitehall PA . Bradley Moharter is the Manager. I have been threatened by Brad for Delinquent charges and late payments. I pay 2546.04 at the end of each month. I am constantly charged with...

U-Haul International / bad battery

Ky
Kylie O on Feb 5, 2018

I ordered a uhaul on Friday February 2nd to be picked up today, February 5th, went to pick it up and it was dead and would not start. Was told by the man who we paid that it happens because it's cold (and snowing as we arrived). So we got it jumped and he said to leave it running for...

Uhaul / follow up to previous complaint

Ki
Kim Witte on Jan 20, 2018

On the 16th, I posted a complaint about what I consider to be poor customer relations by Uhaul. On the 17th, I went to my local Uhaul retailer to discuss, in person, my issues with Uhaul. The lady was very helpful and offered some ideas to solve my truck availability problem. One of her...

U-Haul / terrible way to do business

Ki
Kim Witte on Jan 16, 2018

Wanted to rent a truck and had to go online to arrange reservation. According to the site, I would have to drive an hour away from my home to pick up a 15ft truck. Why? There is a uhaul rental place 1.5 miles from my home. I initiated a chat and my request was answered by someone named...

U-Haul / rented truck without me present, signature, knowledge

Ga
Gabianna on Jan 9, 2018

Hi I am a mother of three children this past Christmas our family moved into our new home. We called U-Haul and I reserved a truck for later that day. I had hired two gentlemen to move our belongings into the house. As I drove towards the U-Haul location to meet the movers and sign the...

US Gas Mart/Uhaul / pennsylvania state lottery

Fr
Frankz on Dec 4, 2017

I cashed in 6 winning scratch off tickets totaling $120.00 at 360 n 3rd st [309] US gas and mart/Uhaul this morning Dec 4 @approximately 10:30am (est). I asked the clerk for 12 $10.00 crossword scratch offs but I failed to notice for a couple hours that he only gave me 8. I went back to...

U-Haul / cargo truck

Ja
Jaefinesse on Nov 30, 2017

I reserved a cargo van to be picked up at 8:30pm from the commercial drive Raleigh nc location using the self service feature uhaul offers for after store hrs. Going through the process I was denied pick up of van because my photo they make you take didn't look like my drivers license...

U-Haul / customer service and failure to fill reservation!

Je
Jeffpissed on Nov 17, 2017

On Sunday November 12th I placed an online order for a 20' truck, a couple of dollies and moving blankets to be picked up first thing Saturday in Abington, Ma. Order was confirmed and I heard nothing all week. I have a crew of guys showing up at 8 on Saturday morning to help with the move...