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Amazon not following their own online return policies
I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:
If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.
It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.
I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!
ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!
I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.
Recommendation: DO NOT SUPPORT AMAZON
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depending on how they receive it the purifier maybe subjected to restocking fees ranging from 20 to 50%. looks like by the math you were charged a 50% restock fee. based off what i found searching the web.