Menu
Write a review
File a complaint
CB Online Shopping Amazon Problems with amazon orders
Amazon

Amazon review: Problems with amazon orders

L
Author of the review
4:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

🛑 COMPLAINT AGAINST AMAZON 🛑

I am from Mozambique and made a legitimate purchase on Amazon. After the purchase, I received an email informing me that my orders had been canceled. I was then instructed to follow an account unlocking process, which worked correctly.

I received a new email from Amazon itself confirming that my account had been unlocked and that the products would be processed and shipped. However, to this day I have not received anything — neither the products nor the refund.

I have tried to contact Amazon support several times, but have not resolved the issue. The bank confirms that the amount was debited, but refuses to refund it, claiming that the payment was made correctly.

This is a total disrespect to the international consumer. Amazon has my money and has not delivered anything.

I am now:
✔️ Reporting publicly
✔️ Filing a formal complaint with INAE (Mozambique)
✔️ Considering legal action for damages

Please share this so that more people are careful and so that @AmazonHelp can speak out and resolve this issue responsibly!

Confidential Information Hidden: This section contains confidential information visible to verified Amazon representatives only. If you are affiliated with Amazon, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More Amazon reviews & complaints

Amazon - An additional charge to my account 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Amazon - blocked my sellers account for no reason 76
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Amazon - amazon refund nightmare 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Amazon reviews and complaints