Amazon review: Problems with amazon orders

? COMPLAINT AGAINST AMAZON ?

I am from Mozambique and made a legitimate purchase on Amazon. After the purchase, I received an email informing me that my orders had been canceled. I was then instructed to follow an account unlocking process, which worked correctly.

I received a new email from Amazon itself confirming that my account had been unlocked and that the products would be processed and shipped. However, to this day I have not received anything — neither the products nor the refund.

I have tried to contact Amazon support several times, but have not resolved the issue. The bank confirms that the amount was debited, but refuses to refund it, claiming that the payment was made correctly.

This is a total disrespect to the international consumer. Amazon has my money and has not delivered anything.

I am now:
✔️ Reporting publicly
✔️ Filing a formal complaint with INAE (Mozambique)
✔️ Considering legal action for damages

Please share this so that more people are careful and so that @AmazonHelp can speak out and resolve this issue responsibly!

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