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Authors: beware. Once your books are trapped in KDP’s back-end system, escape is nearly impossible.
As a published author and small-press publisher, I am appalled by how Amazon's Kindle Direct Publishing (KDP) system treats independent authors. For over a month, I’ve been caught in a bureaucratic maze—blocked from managing or transferring the books I wrote, published, and hold full rights to.
Despite registering a new KDP account under my professional imprint, Noble Heritage Press, Amazon inexplicably linked my author account to an old personal email address I no longer use for business. My books—A Noble Heritage (ISBNs: 0-7414-7047-0 and 0-7414-7046-2) and Grandma Sarah and the Maharal of Prague (ISBN: 979-8-9991459-0-1)—are now stuck in that defunct account.
Every attempt to fix this has been met with auto-replies from bots, circular support forms, and no actual human assistance. I’ve followed every instruction. I’ve sent multiple formal requests. And still—nothing. No way to reclaim my titles. No working phone number. No real support.
Amazon’s systems are clearly not designed for real-life situations. Authors deserve better.
Claimed loss: Loss of sales, marketing momentum, and control over my intellectual property due to Amazon’s failure to reassign account ownership.
Desired outcome: I ask that my books be transferred to the correct KDP business account under my verified publishing identity. I want a human being to step in, fix this, and ensure other authors don’t face this Kafkaesque mess.
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