CB Fast Food Chains Wendy’s Complaints #42-61

Wendy’s review: Being laughed at by a manager and cashier

ghostpizza of Brooklyn, US

Nov 25, 2023 1:44 pm UTC

Verified customer

I came in with a reward for a free small chili and a $2 off a combo offer. I know that both of these can work together as they are separate benefits.

I made a mistake and did not load the reward to the card properly before scanning. I asked to scan it again and she would not cancel the scan. I asked to just do the transaction over and she said she could not cancel a transaction, which cannot possibly be true. I asked again. She called her manager over and they started insulting me in spanish. I raised my voice and used the f word and both manager and cashier started laughing. I told them they needed to fix their mistake and they continued to laugh at me. They refused corporate contact. And when I called the store to get my points and offers fixed they hung up on me.

I understand that I yelled. But I do not take very kindly to having someone talk to me like im stupid and then laugh in my face.

Claimed loss: points on my card and an offer to save a little money.

Desired outcome: i want an apology from the staff that insulted me and i would like my points back. i would like those employees trained in customer care

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Wendy’s phone numbers

+1 (888) 624-8140

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+1 (614) 764-8478

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Media Contact

+1 (614) 764-3300

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Wendy’s emails

customercare@wendys.com

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crista.miller@wendys.com

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erica.erwine@wendys.com

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Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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