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Central Portfolio Control
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Central Portfolio Control Complaints 7

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7:20 pm EDT

Central Portfolio Control collection account harassment and abuse

Hello, my account number with this company is 6831796
And they have been rude every time they call me. I was hung up on by shawna kane on 6/28/19
on 7/18/19 the agent and supervisor both refused to give me their names and hung up on me when i was trying to discuss the possibility of invalidity of this bill and neither the agent or supervisor wanted to hear it.
They were very rude and hung up after i asked for the fax number. also they lied and said they didnt have an account number which is untrue. In my opinion i beieve they are fraudlulent and extremely unprofessional
i

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11:08 am EST
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Central Portfolio Control Customer service representative stacy walker

I returned a call to Stacy Walker and upon learning the reason for the call asked what this bill was in relation to and she hung up on me. I called the hospital in question to find out information and was told to call her back and ask specifically for information about the bill. I called Stacy Walker back and specifically asked what bill was about and was told. She then turned nasty when I asked why she couldn't have explained that the first time. I asked to speak to her supervisor and she refused to allow me to speak to a supervisor. I told her I would pay the bill to a supervisor and she hung up on me.

Very unprofessional and nasty.

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4:21 pm EDT

Central Portfolio Control Hang ups, auto voice messages

The original call came from [protected] they left this automated message: This is Central Portfolio Control calling this is an attempt to collect a debt please call [protected].
I don't owe anyone money! There is this crazy stalker ex-landlord, Phil Gebhart from Albany Oregon. In 2006 he bought the duplex I lived in and wrote a letter to HUD asking how he could evict me and the other HUD tenants because we "lowered his property values" and he intended to flip the property. HUD responded and put both letters in my file, stupid move. Anyway, I moved because he was CRAZY, harassed me and made up crazy rules banning everyone I knew from coming to my home including the postman and all family, friends and neighbors. In 2009 he falsely reported me as a drug dealer claiming I was using my home that was for sale as a drug making house. He made false claims I had trespassed on his property and that I had posted stupid stuff on the Internet about him when he had been harassing me and posting lies on the Internet about me. Anyway, the Albany Oregon a Police Department lured me back to town under the pretense of buying my house, arrested me for trespassing, and put me in jail for 5 hours while they searched my house and car! Yes, illegal search! They stole all my prescription medications and credit cards to make it look like a burglary except they had claimed they had locked and secured my house. My neighbors witnessed the illegal search! Police dropped the charges then harassed me every time I went back to Albany to tell me not to sue them for false arrest! Phil Gebhart had a fit when the police refused to release my personal contact information to him, the guy was truly obsessed, and I told them to check with the Benton County Vourts because I had filed for s stalking protection order against Phil Gebhart because of continued harassment even after I moved. Phil's wife apologized repeatedly claiming her husband was mentally ill and Bi-polar. I have never owed this crazy person money and he has turned me into multiple collection agencies who all investigate and stop collection because this guy is crazy and I do not owe him money, he owes my $2000 which is double my deposit amount he refused to return because he is a ###. This collection is either Phil Gebhart if Albany Oregon or yet another scam. I have not called them back, If I answer when they call they hang up, if I don't answer they leave that message. Screw them!

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Is Central Portfolio Control Legit?

Central Portfolio Control earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Central Portfolio Control to be a trustworthy company. Although there's a 28% resolution rate for customer complaints, which deserves attention, Central Portfolio Control is known for their high standards and safety. If you're thinking about dealing with Central Portfolio Control, it's wise to check how they handle complaints.

Central Portfolio Control has registered the domain name for cpcrecovery.com for more than one year, which may indicate stability and longevity.

Cpcrecovery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cpcrecovery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cpcrecovery.com you are considering visiting, which is associated with Central Portfolio Control, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Central Portfolio Control's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • Cpcrecovery.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cpcrecovery.com may offer a niche product or service that is only of interest to a smaller audience.
  • Central Portfolio Control protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:12 am EST
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I received a collection notice from this company saying I owed over $1600.00 for a furniture rental company I have never rented anything from anywhere, Funny thing when I called they said the debt was from 2004 which is 9 years old, They also could not give me any info on what address or any of my personal info such as social security number to prove they...

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12:24 pm EDT
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Central Portfolio Control Customer Service

On July 26, 2012 I received a phone call from my mother who lives in XXXX asking me to call [protected]. She had been receiving calls from this number and they were asking for me by my maiden name of XXXX. On July 26th at approximately 12:30 pm I called the number listed above and the phone was answered by Dan. The conversation was hostile in every manner. He did not state the name of the company, did not state the purpose for the call, and did not state why he needed to speak with me until I asked him the questions regarding which company he was with, what was the nature of the call, and inquired he was calling a number that was over 5 years old with residency information.
On the first call he stated that there was a debt with XXXX Hospital and gave me the account number of XXXXXXX. When I asked him for dates of service or location of service within the hospital he stated that “there was none on record” and that “he could not provide me with that information.” I asked him again how could I verify that this debt might not have been paid (possibly to another agency or rectified with insurance) if I could not check the date of service and my EOBs that I keep from all medical records. Dan stated that “ it wasn’t of mine concern and that I needed to pay my debt.” I explained to Dan that this debt would be paid if in fact I did owe it, but having worked with insurance and with multiple medical bill issues that I had a right to know the debt that needed to be paid. He gave me a “round number” of $300.00 to be paid. I then disconnected myself from the call with him as he would not provide any information.
I called XXXX and the company that dealt with the medical debts from XXXX. I had a number of dates of service that they gave me and settlement dates. I then called Dan back and asked him if he could confirm service dates and that according to the information that I received from XXXX that all had been paid, but I wanted to know the dates of services since I had not lived in XXXXX since 2007. Dan stated that he had no dates. Dan stated that “if I had been paying my bills I wouldn’t be in this situation and obviously I had made a payment and knew of the debt because a payment of $96.05 had been made.” I asked again for statement dates. Dan belittled me and told me to continue to do my research. Dan told me to go look up Sterling Medical Group and Emergency Services if “I needed to know that information” and that if “I knew what I was talking about that I could find out that information.” I then asked to speak to Dan’s supervisor. Dan stated no. I asked to speak to the owner of the company, Dan stated no. Dan also stated that no one at the company would want to hear from me. Dan stated that the information he did have was my social security number and he read off the number one by one. Dan then reiterated that if I really wanted to know about this debt that I should pull my credit report.
He had mentioned briefly that a letter about this debt had been sent to me. I had received no mail from Central Portfolio. I asked him if the letter had been sent when and where was it sent from; he sighed and then responded with July 17th and from Minnesota. It was the 26th of July and I had received no mail of this matter at the address since I have only lived there since July 9th.
At this time I got Dan’s full name of Dan Alman. I obtained the full name of the company and bid him farewell. I then looked up the information on the internet and found the general number for Central Portfolio Control. When I called the 800 number I got to speak to Rob at around 1:18pm. He was lovely to work with; I explained my situation and within less than 10 min he spoke to Dan and received all of the information I needed.
Rob provided me the initial amount of service, the date of service, the insurance payment amount and date of $96.05, and the information on who the company that billed me originally. I was able to pull up on the spread sheet of EOBs and dates of service and found it. The insurance payment was correct and the billed owed must have been an oversight when I thought insurance had taken care of the debt. Rob offered me a settlement for my frustration and assured me that the company would be able to get the reduced payment and a letter would be sent to me paid in full. Rob was even gracious enough to wait for me to pull up bank information to ask for the check.
I would like to make an official complaint against Dan Alman. His lack of working with myself prevented him from making any commission off the funds that I was willing to pay to fix the debt. He was not observant to the rights of the debtor, he threatened me with my own social security number, he did not provide any information that would assist me in establishing date of service etc, and he was less than helpful. I am aware that you are able to ask to speak to supervisors and other members of a team to achieve helpful customer service and these rights were denied to me. As a member of your company he poorly represented you, he made the company look foolish, childish, and unprofessional. Dan has to be one of the worst collectors I have ever worked with in my history of working in insurance and dealing with medical debt.

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ethos
Somewhere TEXAS, US
Aug 05, 2012 1:24 am EDT

keep your payment records for life. these low lifes resell these debts even after they have been settled and then the story starts all over again.

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1:07 am EST
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Central Portfolio Control Harassment

I happened to be home last week during the holiday and received a phone call from Central Portfolio, specifically a male named "JOHN". He asked for my husband and I told him that he was not here, but if he gave me a number that I would have my husband return his call. He said "We have been trying to reach him since September and he hasn't called us back yet, how do I know if he is going to call me back now". I said he will call you back if you give me a number. He then asked me for a number where my husband can be reached. I told him that I was not going to give him my husbands # and that I would call my husband as soon as we hung up and have him call him. He was very rude to me on the phone for no apparent reason. My husband did call him and he proceeded to tell my husband that he owed $173.30 to JC Penny from 2001. My husband and I were both very confused since we had purchased a new home in 2003, and nothing concerning a past due amount to JC Penny had showed up on our credit report. When my husband spoke to John, my husband requested him to send us something explaining what the amount was for, and John responded " I will not send you anything else. We have sent you several letters. It is not my problem if you throw away your mail and don't pay your bills". My husband was furious and insulted. My husband said that he would check into things and call him back and then hung up the phone. John then called him back at his work and demanded to know when he was going to pay the money. My husband said when he found out what the amount was for he would call him back and hung up again. My husband then called me and told me what had happened. I decided to call JC Penny myself and see if I could get some clarification of the so-called charges, since Central Portfolio was being so belligerent and not willing to work with us to get the matter resolved. After speaking with a very nice lady at JC Penny it was discovered that the charge was from December, 2007 (not 2001) in the amount of $57.94, and the bills had been going to our old address and were being returned to JC Penny. In Dec 2007, my husband was shopping at JC Penny, didn't have his charge card with him, but was told that if he could show his license, he could still charge the merchandise. AT that time, we had not charged anything since 2001 and there was a $0.00 balance on the account. During the conversation with JC Penny directly the associate deducted all of the late charges and is going to send us a bill for $57.94 to our new address and we were told that once we paid that amount, the account would then have a $0.00 balance and no bad mark would go against our credit. I was so angry when my husband told me about his phone call with "JOHN" that I decided I was going to call back and talk to a supervisor. When I called the phone #, John answered the phone and I asked for a supervisor. He refused to transfer me and told me that he was a supervisor (If this company has supervisors that are this rude, they should not be in business). I then proceeded to tell him that I did not appreciate him calling and harassing my husband at his place of business, and that before he accuses people of things, he should make sure that he has his facts straight. I am still furious and I am not finished with complaining. I am going to file a complaint with the BBB against the company and "JOHN". Very Very rude individual and not a good way to do business. I realize that when collecting debts you need to be firm, but you do not have to be RUDE to get your point across.

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D.L.Logan
US
Dec 03, 2015 10:38 am EST
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Central portfolio has called me again being totally violently rude and yelling at me as soon as I ask them to send me something. They refuse to each time saying they already sent me something in the mail. Just like what Dawn Robinson above was saying. They have never sent me anything. I filled bankruptcy back in 2010 and am trying to clean up my credit. I would never ignore a complaint of a debt. That is why I told them to send me something and I would contest this the proper way. They said no, they would give me their address and I should write them a letter explaining what I don't owe and to whom. Why would I do that? I don't know any info other then what Gatlin told me..that I owe Victory University $1884. Ive never owed them that money. I have emails from Victory stating that they cleared my balance. I told Gatlin I have proof that I don't own Victory University any money. They just keep telling me that they are going to put a "refusal to pay" in my file. I read what T.E. Esquire said above..."If you run into this company, 1st record the calls, 2nd get full names and supervisor names, 3rd call the original creditor and let them know of their behavior, 4th contact the attorney general of minnesota or your state. And last do not ever give them any or your banking info to pay an account" ... First, they never give me their full name and refuse to. Second they attack me so fast I have not had time to record. Third, I can't call the original creditor as it is Victory University as they closed their doors and I can't get or find any info on where to call. Forth, I will contact the attorney general but what can they do? I can't get any full names or any other information from them. I can't afford an attorney and I worked hard this last 5 years cleaning up my credit and now this. I do not feel comfortable giving CPC anything in writing without their letterhead stating the original creditor and the amount. They waited a month to start harassing me again. I told them last time (recorded on Gatlins messages because they would not answer their phone) they had 5 days by law to get me something in the mail so I can contest this the right way. They never sent it and they are back to harassing me again. This time is was an Alissa or something like that. She said she sent something to me again and stated my address and said that it came back to her. I check my mail everyday. Again, I never received anything. I am at a loss and don't know what to do. This company is not just rude, they are violent with me. They scream at me and tell me they know the law yet won't tell me what it is. They accuse me of being a worthless deadbeat for not paying my debts and cut in on me screaming every time I try to explain anything. I am just furious. Why can't the law protect us from people like this? I see so many complaints yet nothing is being done to stop them. How can I protect myself? They say they are going to sue me for the money but I know I won't receive any paperwork. I don't want this on my credit record. Whatever, Im so pissed.

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DVn
Detroit, US
Oct 19, 2014 8:48 am EDT

When CPC calls get them to state their name, then state the date, then state your name, then say "I hereby give you notice to never call me or this number again." If they call again contact your states attorney general or your local police dept. It is illegal for a debt collector to continue calling once you have given notice. Works with all debt collection agencies.

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L-M
Yonkers, US
Jun 29, 2010 12:11 pm EDT
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Central Portfolio Control is the name of the collections agency their completely horrible the way they try to collect Their Money. Harassment Or even Beyond that This Man By the Name of, Ryan Kelly calls me everyday and screams at me " You don’t have the money, You don’t have the money Your only Hurting your self " (ME) "Sir im not working I do not have the money" (Him) " Don’t lie to Me I know you have it " Shouting while he's saying this . Excess me for saying this but if He where in front of me I bet the money that I owe them that he wont be speaking to me like this . Extremely unprofessional the company obviously is being ran horribly tried to speak to a supervisor and got hung up on . these people should not even be able to do this . I’m not the only complaint on this company . please someone help to put them out of business . I am still very angry and will contact the BBB on this matter.

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Aaron Best
Cincinnati, US
Feb 22, 2011 2:07 am EST

Central Portfolio Control Inc has call all my family trying to get a hold of me, by lying about a debit I do not own and keep HARASSMENT my whole family!They are a bunch of crooks! I would never pay them a penny! Address: Central Portfolio Control, Inc.
6640 Shady Oak Road, Suite 300
Eden Prairie, MN 55344

Phone: [protected]
http://www.cpcpayments.com/frameDefault.asp?p=contact
Toll Free: [protected]

Collections Manager: [protected]

Fax: [protected]

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L-M
Yonkers, US
Jun 29, 2010 12:27 pm EDT
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Central Portfolio Control - Minnesota Central Portfolio Control

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L-M
Yonkers, US
Jun 29, 2010 12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I Agree I Had The Same Problem With them As Well.

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thecat'smeow
Bronx, US
May 18, 2010 11:33 pm EDT

Initially I dealt with a very nice man, David Benson, but now I'm at a $ 0 balance and some guy named Zach West is calling everyone besides me. I've called him three times already and asked him to contact me, yet he's calling numbers that I never disclosed and is harassing other people that I happen to know. That is beyond unprofessional; and as a result, I encouraged those people to file complaints to the FCC against Zach West. They filed the report and hopefully, the FCC will step in and regulate this company.

If you're being harassed by this company and they have no business calling you, file a complaint here: http://esupport.fcc.gov/complaints.htm?sid=&id=d1e37

They are charged with regulating Debt Collection agencies:
http://consumer-rights.suite101.com/article.cfm/consumer_rights_protection

Here are the laws (and rights) pertaining to Debt Collectors/Debtors:
http://www.ftc.gov/os/statutes/fdcpajump.shtm

For those who want to be added to the Do-Not-Call Registry, or who want to file a complaint of abuse, harassment and/or illegal actions that Debt Collectors have subjected you to, go here:
https://www.ftccomplaintassistant.gov/

Good luck!

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Broker244
US
Nov 29, 2009 1:41 pm EST

Come hell or high water I will never pay a collection agency anything. Last year I got sick and lost my job. Then My child got sick and we had no medical insurance. So we let our 2 credit cards fall behind. Hoping later things would get better and we could pay them. It was get medicine for my child and food for the family or pay the credit card so we opted for medicine and food. ...about 2 months ago I got another job and decided to start paying on the credit cards again. well capital one was owed $300.00 and it was jacked up to 976.00 by a compay called central portfolio...So I did not pay it, they kept calling insisting I pay $976.00 and I said no. I agreed to pay $500 and they said no...I stopped answering the phone when they kept calling, so I finally answered and a Mr. Gant said I owed $1084.51 and I said no...

Now, I was going to pay this bill but this fee is outrageous. So now they will get nothing. Oh yeah, they can sue me if they want, they still want get nothing. For when a judge sees all my medical bills etc. and the condition that my family is in, he will not allow them to charge me so much.

Central Portfolio can kiss myass. I was willing to pay what I owed plus a hefty $200 for being late but I'm not going to pay some group of thieves and terrorist over 700 in late fees...

A friend paid to have our phone number changed and for now I haven't heard from them...YOu see I wasn't going to hide at first but their calls are annoying and they don't want to deal fairly so they can again kiss my ###.

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T.E. Esquire
Shakopee, US
May 01, 2009 10:08 am EDT

I am a collector of 12 years and have lots of success at returning unpaid funds to my clients, but being rude topeople isn't neccessary to get the job done. Most people either need to be educated about their options or just treated better because the last person they dealt with was an ###. I actually worked for this company for a few months and if you thinks they treat consumers bad. You haven't seen how they treat their employees. Look these people break the law hundreds of times a day, and if you are not one of the collectors breaking the law they have no respect for you treat you like ###. Central Portfolio Control will even try to not pay you for hours that you have worked and will fire you to keep any bonuses you might have earned. The people in charged there are Mark Hedge(owner), Rob Barret, Jim Neely, and Alicia (don't remember the last name). Then they have law office that really isnt a law office under Joseph Belzer, this office is ran by a Mike Lesher who encourages his people to break the law. All these people care about is the money the make and the cars they drive. They don't care the laws, consumers, employees, or their clients. If you run into this company, 1st record the calls, 2nd get full names and supervisor names, 3rd call the original creditor and let them know of their behavior, 4th contact the attorney general of minnesota or your state. And last do not ever give them any or your banking info to pay an account. I have seen them change the amount of an electronic check to more than what was agreed by the customer and they move up the dates of postdated checks without the consumers permission with is a violation of F.D.C.P.A

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11:23 am EST
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I owe debt, I'm not disputing that. My wife and I are currently in bankruptcy proceedings, I'm not disputing that. We backed ourselves into a corner with debt and have enormous regrets, I'm not disputing that either, HOWEVER, none of that gives ANY collections agency or debt collector the right to harrass me or my family. My father received messages from...

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Overview of Central Portfolio Control complaint handling

Central Portfolio Control reviews first appeared on Complaints Board on Dec 13, 2008. The latest review collection account harassment and abuse was posted on Jul 19, 2019. The latest complaint Harassment was resolved on Jan 03, 2009. Central Portfolio Control has an average consumer rating of 2 stars from 7 reviews. Central Portfolio Control has resolved 2 complaints.
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  1. Central Portfolio Control Contacts

  2. Central Portfolio Control phone numbers
    +1 (800) 331-0081
    +1 (800) 331-0081
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    +1 (952) 944-5440
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  3. Central Portfolio Control emails
  4. Central Portfolio Control address
    10249 Yellow Circle Drive, Suite 200, Minnetonka, Minnesota, 55343, United States
  5. Central Portfolio Control social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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