Steak 'n Shake Complaints & Reviews

Steak 'n Shake / Meals

Sep 17, 2019

For the 2nd time in 2 weeks not only has my order been missing some of what's supposed to come with it but I'm also told that they dont have any... like cookies or whatnot. No effort has been made to comp me in any way. Same thing happened to my dad too..this is very frustrating...

Steak 'n Shake / Management, communication

Sep 17, 2019

Google and website states opens at 6. Showed up at 9:40, no sign on the door, worker sitting at the counter watched us walk to the door and couldnt even get up to tell us. Door was locked and there is no hours of operation sign to tell you when they open. Blonde headed lady outside, im...

Steak 'n Shake / service food everything

Sep 16, 2019

Steak 'n ShakeMy husband and I went to eat food was terrible mange would not come out and speak with us one if the server's told us to take a walk I can't believe it I will never go back I'm just never had that kind of experience at all I cannot believe that we were treated that rudely...

Steak 'n Shake / poor service

Sep 16, 2019

Hello, Saturday night at 10:00 pm we arrived and were seated promptly in a booth. We sat there for 15 mintues with out a server taking our order. There were 4 other tables with customers, they all had their food when we arrived. There were servers gathered talking by the counter. The...

Steak 'n Shake / chili

Sep 15, 2019

Steak 'n ShakeI drive a total of an hour to get my family steak ‘n shake. It was about 8 pm and I ordered 4 bowls of chili. I heard the person at the window ask the other employee how they got 4 when they were almost out. I didn't think about it but when I got home all of our chili's were filled with water...

Steak 'n Shake / customer service

Sep 15, 2019

Steak 'n ShakeI am A regular at steak n Shake in Merrillville Indiana. The other night my husband and I went through the drive thru because we had our dog with us. I asked for a cup of whipped cream for the dog as he is use to getting a treat from Starbucks (Pup Cup), McDonald's gives him a bone, the...

Steak 'n Shake / my san frisco prime hamburger

Sep 15, 2019

I ordered the san Francisco prime sandwich and didn't get what I wanted I returned it the waitress argued with me before taking it back took 20 minutes for me to revive it and it was cold they did take it off our bill but still it is as horrible. the restaurant was filthy the floors wa...

Steak 'n Shake / poor food

Sep 14, 2019

My family eats here more often that I want to admit. The last two times we have eaten here, we have been extremely disappointed by the product of the food. The last time we were served raw meat. I have never in my 40 years, ever, seen raw meat served from steak n shake. Then tonight, my...

Steak 'n Shake / drive-thru (my email is included)

Sep 14, 2019

Just now had a family of 5 ready to eat! We pulled up the the millersville, Maryland location and wasnt greeted at all but had no problem waiting. 10 minutes go by then 15, finally around 20 we pulled to the window and noone was in there computer was off. Pulling past the reasturant they...

Steak 'n Shake / terrible customer service

Sep 12, 2019

I visited the drive-thru as the Port Charlotte location last evening, approx. 8 PM. I placed my order and then proceeded to the window to pay. The gal on duty asked me to pull up to the stop sign and someone would be out with my order shortly. After 10 minutes, I backed up to the window...

Steak 'n Shake / general manager unethical behavior

Sep 12, 2019

Steak 'n ShakeThen general manager at the poplar bluff steak and shake discriminates against all employee, she has lied and posted on Facebook problems that were held at the store on the clock. She has accused people of stealing and when someone asked to have them look at the cameras to prove there...

Steak 'n Shake / burger in harrisonburg va

Sep 10, 2019

Steak 'n ShakeThey put cheese on my burger and I specifically asked multiple times DO NOT put cheese on my burger. Paid full price for something I can't eat. The cashier seemed to have no idea what she was talking about and was very short with me. They seemed more concerned with what their coworker wa...

Steak 'n Shake / the service

Sep 08, 2019

Tonight at 9:00 my husband and I went to steak and shake, we sat at the menu board for 10 minutes without anyone speaking to us or responding when trying to order. We pulled around to the window and had 3 employees walk by the window, once again now acknowledging us. When someone did walk...

Steak 'n Shake / restaurant

Sep 08, 2019

Today, about 4:45 pm we went to the Alpine Steak and Shake. There was another couple in front of us. We each waited about 5 minutes, nobody came to greet us, or seat us. The other couple ahead of us left the restaurant. I noticed there were at least five tables nobody was sitting at that...

Steak 'n Shake / drive thru

Sep 08, 2019

Order 553014 at 2:37pm, sunday Ordered at 2:37pm Waited 20mins. I ourdered a shake and a #10 chicken finger meal. Nothing but french fried and chicken fingers. Told us to pull up to the side by the door and they will bring it out. Waited 15 mins before i went inside to see what was taking so...

Steak 'n Shake / 30 for 2 milkshake and still never got it

Sep 07, 2019

Went to steak and shake at Paducah KY just got some milk shakes. We ordered and waited 30 min and still nothing. Server finally came over and told us we should be next soon. There where only about 4 tables full. So we got up and went to a fast food place and had milkshake under 2 min. Thi...

Steak 'n Shake / service and food

Sep 07, 2019

I went to breakfast with my daughters and sister this morning. The server didnt come to the table for a good 15 minutes. Then came asked us if we were ready to order. We were not. So she said she would come back, we asked if we could get drinks. It took 10 minutes to get our drinks. We...

Steak 'n Shake / service

Sep 03, 2019

I was recently here on 09/03/19 at 00:45 at this location and I drove 30 min since most of the locations are closed and waiting to be franchised I ordered a chicken tenders and a birthday shake . I was told rudely "No Shakes" so I decided I didn't want anything anymore. I thought if a...

Steak 'n Shake / service cleanliness

Sep 02, 2019

Manager and employees were made aware that someone puked in the bathroom. I stepped in the puke pile on my way in to the bathroom. All of our food was cold including the cheese sauce we ordered on the side. When my boyfriend went to eat his other half of Frisch melt there was the tiniest...

Steak 'n Shake / lunch

Sep 01, 2019

my wife and I love your burgers, but our last few visits have been less than pleasant. today may very well have been our last visit? I know that getting enough, and good help is sometimes difficult, but something needs to be done at this resturant. the last several times we have eaten...

Steak 'n Shake / service

Sep 01, 2019

Our server argued with another customer about a high chair, then when we went to check out, our check was not in the system and they told me that the customer before me accidentally paid our check and and I had to wait for three of the employees to realize this and then resubmit my ticket...

Steak 'n Shake / milkshakes

Aug 31, 2019

My friend and I were driving a 4 hour road trip home and stopped for milkshakes in the drive through. With only 3 cars in front of us, it took 50 minutes of waiting. We only ordered 2 milkshakes. That is rediculous!!! We didn't get home til very late and I will never go to steak n shake...

Steak 'n Shake / service, food, restaurant

Aug 31, 2019

We have gone to this steak n shake for several years, but it gets worse with each visit and as of tonight, we will no longer be going there. The staff completely and blatantly ignores customers upon entering and when trying to pay. Restaurant is dirty and food not very good at all, plu...

Steak 'n Shake / drive thru

Aug 31, 2019

I meant to do this a month back but forgot until I passed this location today. We LOVE the burgers at Steak n Shake But, the last year or so this location has suffered Tried drive thru a month back Was told by guy on speaker that they were too busy and understaffed to assist us. WHAT??? You...

Steak 'n Shake / hospitalized from food

Aug 31, 2019

My name is Seth and I ate a patty melt on 8/27/2019in Hermitage Tn. About 4 hours later I started having the worst stomach pains I've ever experienced. And very bad diarrhea with blood. On 8/29/2019 I was hospitalized for this. Come to find out this caused my Colon to swell which wa...

Steak 'n Shake / Online order

Aug 31, 2019

Steak 'n ShakeApparently this store closed but no notice on site nor online when I placed an order online backs on August 16. I made a phone call to customer service on Saturday August 16 2019 and another online complaint on August 23rd. I have gotten ZERO response. I am more offended and angry about thi...

Steak 'n Shake / drive thru service

Aug 29, 2019

Steak 'n ShakeI pulled up to the drive-through window expecting to receive my order that I placed through the app . My order was ready but the pick up window refused to pass my order out the window even though the app states that you can receive mobile orders through the drive-through window . I...

Steak 'n Shake / slow service and rude waitress

Aug 29, 2019

The waitress that my family of 3 had on August 11 at 6:15 pm. CST. Was horrible. First it almost 1 hour for the food to arrive after we ordered it. She said when we first ordered they were about 30 min behind in food delivery to table. After our meal I went to the register and I believe...

Steak N Shake on Capitol Drive in St. Charles MO. / rude staff and no managers on the premises

Aug 28, 2019

I have been calling for three weeks now and being promised a district manager will call me back on a complaint I raised at the being in of Aug. It is now Aug. 28th and yet, still no call from anyone. I get an apology from the person taking the complaint and a promise of a call that never...

Steak 'n Shake / servers

Aug 27, 2019

My husband and I stopped in the Hamburg location in Lexington Kentucky. We were waiting for our order and a verbal fight broke out in the kitchen. The curse words were repeated over and over again along with screaming to the top of their lungs. Our waitress came out and apologized but our...

Steak 'n Shake / chili mac

Aug 26, 2019

As a child, Chili Mac was part of my birthday. Mom took me to S n S for several years to get som. Now it tastes terrible. That cannot be the same recipe. Now, I never order it. I wish you'd go back to the recipe from the 1960s. I've tried it several times. Always disappointed. Please go...

Steak 'n Shake Enterprises / sexual harassment

Aug 26, 2019

I'm a worker at one of the steak and shakes in Concord, NC. One of the other employees are always harassing me I just don't feel comfortable working with him. I'm quite sure there are a few other females that's been going thru the same situation. His name is Travi...

Steak 'n Shake Enterprises / the product and service from the manager.

Aug 25, 2019

My wife and I stop for two burger, two fries and two milk shakes to go. When the order came in, there was one milk shake sort. No big deal. The order was made for one milk shake and I just neaded to order and pay for one more milk shake. I let the milk shake server new that I neaded...

Steak 'n Shake Enterprises / service took over an hour

Aug 24, 2019

Steak 'n Shake EnterprisesWe sat down at 9:42 and didn't get served until an hour later. Other tables sat down and received their food before we did. We had 3 kids who were starving who just came from the ER and wanted to eat at steak and shake. They are cranky and more upset than when we came in. Service wa...

Steak 'n Shake Enterprises / long wait time

Aug 23, 2019

Arrived at store # 653 at 1800 hrs, sat down at table. Submitted order at 1820 Hrs, did not receive order until 1900 hrs. Ordered a Bacon/Cheese Dbl/FF, when order was received it was only a single. Called over manager and told him about the mistake, the cost was taken off the...

Steak 'n Shake Enterprises / manager

Aug 21, 2019

I had my children school shopping and stopped in steak and shake for dinner... the manager in the kitchen was tossing what sounded like metal pans, yelling the "F" word, screaming at someone, and kicking what sounded like a can of something. The male manager did absolutely nothing...

Steak 'n Shake Enterprises / chocolate covered strawberry shake

Aug 19, 2019

Steak 'n Shake EnterprisesI ordered a chocolate covered strawberry shake at the drive thru for Steak & Shake in Frankfort, KY, where I live. I got home and went to drink my shake, only to find it was a strawberry shake with a rather solid lump in it. When I used my spoon to investigate the lump, it was a long "tube...

Steak 'n Shake Enterprises / poor service again as usual

Aug 18, 2019

i went here again after walking out a few weeks ago after sitting 15 minutes with no service. i arrived around 2 pm got sat pretty quickly was given my drink and order taken in timely manner. after sitting 10 minutes my drink was empty and no refill or checking upon me happened, while...

Steak 'n Shake Enterprises / management

Aug 18, 2019

We visited steak n shake in Bellbrook, OH on 8/18/19 around 6 pm for dinner. We were seated right away and ordered taken right away. When our food came out our server accidentally gave our food to another table. She apologized and we said it was ok. She said she put our order back in and...

Steak 'n Shake Enterprises / service, speed and quality

Aug 17, 2019

We pulled up into the drive through at 5:50pm there were 4 cars ahead of us. We did not order until 6:15 and then sat in the parking lot waiting for our food until 6:45 pm. Our shakes came out first (about 10 minutes before the food) without straws or spoons. They were melted, runny and...