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Steak 'n Shake
reviews & complaints

Steak 'n Shake
reviews & complaints

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1687 complaints
17 resolved 1670 unresolved
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B
2:48 pm

Steak 'n Shake - Poor management, bad attitudes, poor food service...

The store in chattanooga tennessee at hamilton place is terrrible. We went there on the 26th of february and that will be our lasttime. The kid/punk who was suppose to be a manager was so disrespectful to me an my husband. We ordered simple there was enough help on that front line and our milkshakes was made and set on the counter was luke warm, melted . Our burgers was cold and our fries was wilted/cold as well. There was about 10 hamburgers laying on top of each other why because no one would be a teamplayer and help each other out. We ask to see manager the kid was in his car just nonchalant not a care in the world while his store is dying inside. And customers wanting their food everywhere. There was a older gray long haired doing her best that is all she could do with no help. You corporate better get it together or you will be out of business. Custoers want good food hot food great servive but it will not happen in this certain store. I will never be back the kid/.Punk has a lot of training to go through. I hope you all consider looking in to this also out of alot of stuff. Just pop in you will see for yourself.

Desired outcome: MAYBE SOMEONE WILL CALL ME MAKE ME FEEL BETTER ANYWAY MAYBE LIKE YOU CARE.

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G
11:56 am
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Steak 'n Shake - Incident at work

I am an employee for Steak 'n Shake and I gotten hurt twice (one on December 30, 2021, and one on January 15, 2022). The first incident, there was a customer, she claimed she was missing some items and I went to give her an extra side fries, she pushed the fries against my hand, and hurt my wrist. The second incident, a worker was drunk, and he ended up...

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J
7:46 pm
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Steak 'n Shake - My entire visit

I can't believe how downhill your company has gone. First a high increase in price, kisocks, and sad when the piece of cheese was thicker than the burger (if that is what you call it). The buns are smaller and 1/3 the amount of fries. So sad. Sorry but I will no longer go to your place again. I have never been so disappointed. Janice Angleton [email protected]

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J
6:39 pm

Steak 'n Shake - The wait time for only a milkshake

I waited for a long time at the restaurant for a door dash pickup. All I was picking up was a regular chocolate shake! There was hardly anybody in the restaurant and I still waited. I had to ask the hostess/ server if someone was working on the order. Not very customer service oriented. The Chefs were busting their asses preparing other food. However, the shake makers seemed like they didn't want to be working at all.

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J

Steak 'n Shake - Chile Mac

I got the food to go. The spaghetti was tough and rubbery, and whatever the meat is was just as rubbery. The food was horrible. I have to drive to another town, (Farmington, MO), to get this food. I'm 75 and live on a small SS budget, so cannot drive back to take it back, and could not afford to waste it. I tried to eat it anyway, but it was impossible. The food tasted like it had been soaking in a toilet. I am very upset about the waste of my money.
Date: Dec 23, 2021, 3:50 PM, Farmington, MO
I want my money refunded.

Desired outcome: refund and teach the cooks how to cook the food

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S
1:08 pm
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Steak 'n Shake - Free double cheese steakburger for taking your e- survey

I have a receipt from 11/10/21 which was denied a validation code because I had recently sent a survey in. The email message I received said only one survey per household per 14 days. This is not stated on your receipts. It only says the survey needs to be sent in within 7 days & expires in 30 days. There's nothing about limiting the number of surveys sent...

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Steak 'n Shake - Gift Card

On 11/14/21, I placed an order through the app for pick-up and selected gift card for payment. The order did not go through. Next, I ordered a second order and paid by debit card. This went through and I picked up the food.

There was no 1st order picked up. However, my gift card balance showed the first order was subtracted from the balance.

Resolution: The balance refunded back to my gift card from the 1st order. Fair is fair. No food - no payment.

Thanks,
Debbie Kresse

Desired outcome: Gift card refunded

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Steak 'n Shake - Service

To whom it concerns today (11/16/21). I decided to return to a Steak n shake location that me and many former residents stop going to in the town of Viera, Florida the manager Mark, a rather large gay guy was very rude and didn't care to listen to the complaint I tried to to him of his drive thru employee, whom balled up y change of dollars and basically...

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F
10:52 am

Steak 'n Shake - bad service

if fileing this complaint is anything like reaching the main office i know its not going any where.. i ordered two single my name is willie franklin my phone number is 407-591-1071...i know you people dont like to talk to anyone but i sending this any way, , because when you call the main office all you get is a run around no one answers the call sHAME SHAME ON YOU STEAK N SHAKE

Desired outcome: VERY VERY BAD SERVICE

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R
2:28 pm
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Steak 'n Shake - An employee

Today my family and I came to the drive through pick up window. I asked a question to the large black woman with a black mask (description of employee) as I don't know her name. The question was simply why are the straws like this? I asked because we were given a straw without paper wrapping. She said that "that's what we have right now if you don't like it...

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C
6:54 pm
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Steak 'n Shake - Service and food

Order# 525301 The person that took my order or name on receipt is Jameshi M on 08/07/2021 at 5:04 pm. I order a #1 and they gave me a bun with meat and ketchup nothing else on it. I did not ask for and only ketchup burger but that is what I received and I have a receipt and took pictures of everything. The lady gave us the food and closed the window without...

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K
12:54 am
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Steak 'n Shake - Service

Was in line at 11:01 and didn't get my door dash orders til 11:40. They didn't have anything ready and the lady taking orders at the window was very unprofessional and was rude. They also informed me the shake machine was broke and wanted me to contact the people who ordered if they wanted something else. Customer said a refund and the lady got shitty with...

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G
1:34 pm

Steak 'n Shake - Racist

Me and my wife went to your restaurant this evening it was very quiet my wife placed the order which took some time we ask for two beers after 1o minutes standing there still no beers ask to speak to the manager he came to speak to us i was wearing an english football shirt he said to me do you speak french i said no so he then spoke in french to me to which all the staff found amusing when i asked for his name he refused to tell me what he said to me was a racist comment i make sure that the public no that this is accepted in you restaurants and i will be taking this matter further the restaurant is st maxine chanttilly france

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Steak 'n Shake - Change to ordering and receiving meals for dining in

Had dinner at the Steak n' shake in Clarksville on 5/4/21. My complaint is not about actions by any employees, they were always courteous and friendly. My complaint is about the "new" process of ordering meals and getting meals to the table. The automated ordering process is a pain in the butt to put it plainly. You have obvious eliminated all wait staff...

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G
7:03 pm
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Steak 'n Shake - Closed dining rooms

So the decision by Biglari to transform the elderly statesmen of burger joints into a drive-thru/kiosk concept is going to fail - badly. The whole idea behind Steak N Shake is a slightly slower pace for a better burger and shake.. anytime you try and morph a product or service into something it was not originally designed for it never ends well. Not sure...

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S
8:28 pm

Steak 'n Shake - customer service

I would like to let you know how one of the employees at 4211 Conestoga in Springfield Ill. treated us at our last visit this evening we got there at 4:58and left at 5:18. We ordered off of the $3.99menu 3#10 dinners we got up to the window to pay she said it was $22.. I said we ordered the $3.99 meals off the sign she came back very smartly I didn't write the sign that's the price . Then said whatever when we said we didn't get the food and drove off. Then we went to the location on Dirksen parkway and the price for the same order was $13.14.
Thank you Karen Brown
2901 south 12th street
Springfield Ill. 62703

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O
7:52 pm

Steak 'n Shake - gift machine wasn't working

Two weeks ago I went to Steak and Shake to use a gift card that I was given. Got part of our meal, completely when rest of it sowed up. Then the gift card machine was not working. Not offered another solution had to pay cash for meal. Would like my money back. Steak and SHake 1101104 ticket number 326020.
On Battlefield Springfiled Mo.

Filled out customer survey never receive an email or phone call.

Desired outcome: Money back

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L

Steak 'n Shake - I am complaining about losing my job and working at an hostile workplace

March 18, 2021

Steak N Shake
Attn: Human Resources & Complaint Division

Dear Mr. Lucas,

Subject Line: Action Needed: Urgent

As of March 3, 2021, I was writing this letter because I was not getting any resolution with Store #31, General Manager, Kim Fowler and I'm reporting this claim so that I can get some help.

These are my issues:
• My hours were cut from 42, 24, to 4 hours a week due to discrimination
• As of March 2, 2021, I was not put on the schedule at all for the entire week
• I was working in a hostile work environment
• I did not feel safe or valued in my position

I have more documentation to present as proof that this was personal retaliation and discrimination. I would like to keep my position with Steak N' Shake, however, I was given the opportunity to transfer to a different store but the general manager and store manager would not allow me to transfer. Also, working at this new location it would be a better fit for me and because my mother is sick and I'm currently living with her. The downtown location would work best for me and put me closer to where I'm currently living.

I would like to ask that this matter be investigated and resolved so that I can either be put back on the schedule to work at a different store.

On March 4, after several attempts to contact someone, I received a text from Daniela the store manager who informed me that she could not provide me with my W2 and that I was no longer employed with Steak N Shake.

Lastly, on March 8 I received a call from the Steak N Shake complaint line from a young lady who I do not recall her name and she took a report but I have not heard back from her and it's been over two weeks.

Please investigate this store as there are a lot of issues that need to be addressed.

Thank you for your help in this matter.

LaToya Downs
317-384-8195

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Steak 'n Shake - Service

We were in line before close finally it was our turn we went forward to the speaker to place our order no one answered we kept trying three times then moved forward to the window were a guy came to the window he proceeded to tell us they were close. I responded that we were in line 15 minutes before hand in line we still had cars in front of us an behind he...

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Steak 'n Shake - Compliment of one of your employee

I went through your drive thru window on 2-18-21 around 1:00pm with my 86 year old mother. As I was trying to place her order by her being confused it was a little difficult. The person by the name of Lathenail Scott who was at the drive thru window who also took our order was so patience and understanding of my situation. He showed nothing but kindness not only to me but also to my elderly mother. I truly would like him to be recognized for his compassion and patience. We need more Mr. Scott in this world so that this world could be a better place to live.
Thanks again Lathenail Scott.
Sincerely,
Greg

Desired outcome: Would like to know that you received this compliment

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