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Steak 'n Shake Customer Service Contacts

107 S Pennsylvania Street, Suite 400
Indianapolis, Michigan
United States - 46204

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Steak 'n Shake Complaints & Reviews

Steak 'n ShakeCompliment of one of your employee

I went through your drive thru window on 2-18-21 around 1:00pm with my 86 year old mother. As I was trying to place her order by her being confused it was a little difficult. The person by the name of Lathenail Scott who was at the drive thru window who also took our order was so patience and understanding of my situation. He showed nothing but kindness not only to me but also to my elderly mother. I truly would like him to be recognized for his compassion and patience. We need more Mr. Scott in this world so that this world could be a better place to live.
Thanks again Lathenail Scott.

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    Jan 11, 2021

    Steak 'n Shake — Service

    Date of visit January 3, 2020 3:15-3:30 Told 6 mo. ago store was closing. Seated and waiting 15 min only to...

    Dec 23, 2020

    Steak 'n Shake — Caustic iced tea

    I ordered a large unsweetened iced tea. They said they could only give me a medium because that's all...

    Nov 24, 2020

    Steak & Shake — Burgers

    Listen you all, could you please stop all the smashing of beef patties. Your just taking out the nutrient...

    Oct 25, 2020

    Steak 'n Shake — Not wearing mask the right way!!

    We were saying to get out seat and seen this!!

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    Steak 'n ShakeEmployee

    Hello my name is Tyrone Curtis, I was hired at steak n shake in east Peoria around 3 weeks ago. I was supposed to been training when I started but no one was there to help me train. They would only show me a few steps everyday I worked. Sometimes I would go to work and they would let me go a hour in my shift. Monday September 21st, my manager (who is also my older brother)called me in saying there was a mandatory meeting . When I arrived I was the only one there and he fired me! He stated that it was because of my performance. While I had been working there had been no complaints of anything they had ever asked me to do. From customers to coworkers. I was told that the manager who fired me was only a shift manager and when I called to speak with the actual manager she stated " well if devante says your fired then you are fired". Could you please explain to me if this is the proper procedure to be let go, I'm just not understanding. I have never been in this predicament before!

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      • Jo
        Joe buser Feb 03, 2021

        Here my thing y’all need fire everyone in dave ward conway at they are unprofessional rude as hell their ice cream machine has mold coming out of it they don’t clean the tables properly they was rude as hell people yelling at people their grease is blacker than my bbq grill they put water on the 🍔 to make these cheese 🧀 melt that’s nasty 🤢 [censored] hell they really need help the health department will be in there to inspect stuff because thats restaurant need to close down how u supposed to run a buissness like that wen u wait 15 min in the drive thru lobby I waited 35 min to my order bout time she bring it to me my food was still cold like I said someone needs fix it immediately asap 🗣 they ain’t even enough people in that place to sit down enjoy their meals that place is full with corona virus 🦠 at least the tall guy with dreads had his kid had since enough to help me other than that I would’ve ask for my refund stupid as people ain’t got enough since smh 🤦🏾‍♂️ help people
        Conway ar 72034 they are discussing as hell 🤢😞

        0 Votes
      • Jo
        Joe buser Feb 03, 2021

        @Joe buser Damn that horrible

        0 Votes
      Aug 16, 2020

      Steak & Shake — Vinyl glove in sandwich

      After church went to Steak & Shake to use gift card. Placed order at drive thru window and took order...

      Aug 13, 2020

      Steak 'n Shake — Online order

      Order #[protected] I placed an online order of 2 double cheeseburgers, a kids mini corn dog meal, 1 large...

      Jul 03, 2020

      Steak 'n Shake — Customer service short change customer, incident.

      Customer gave cashier $20.00 he received food which he hand to passage then he was given receipt with $5.11...

      Apr 16, 2020

      Steak 'n Shake — Wait time

      I'm an Uber wars driver and I am being made to sit in line for drive thru to pick the Oder up. You need...

      Steak 'n ShakeTheft

      Steak and shake Employee forced ran my Brother s debit card numbers, who passed away 14 months earlier. Ran it 8 times. Went through twice.
      Have called steak and shake 8 times. No one has called back. Was promised They would.
      That company doesnot care about customers or employees.
      Its catching up with them, by all of the Store closings.
      Whoever owns that franchise in Indy is not too business smart.

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        Feb 29, 2020

        Steak 'n Shake — everything

        I went to the sterling heights lakeside mall location for the first time in over a year my wife and I stop...

        Feb 23, 2020

        Steak N Shake — Unacceptable behaviour by manager on duty

        on Feb 22, 2020 while out shopping, I decided to take my daughter and grandson to the local Steak N Shake...

        Feb 16, 2020

        Steak 'n Shake — service, food

        Sat in line for 25 minutes, we we got our food it was wrong after repeating it back to us!! Food was sent...

        Feb 06, 2020

        Steak 'n Shake — all of it

        Manager no where to be seen, 16 dirty tables by the time I left. Staff running around yelling across the...

        Feb 04, 2020

        Steak 'n Shake — service of meal

        on 2/4/2020, we went to Steak and Shake in Spring Hill, FL. The restaurant was admitteldy shorthanded and...

        Jan 21, 2020

        Steak 'n Shake — food

        My husband went to drive thru for a chili mac.I got it and no chili meat in it.just noodles, water. grease.I...

        Jan 19, 2020

        Steak 'n Shake — restaurant

        Let me begin by saying I tried to order online but the website did not show the special so I had to call in...

        Jan 19, 2020

        Steak 'n Shake — entire operations

        I grew up in Indiana and lived steak and shake. When I moved to Texas I was disappointed that I would have to...

        Jan 19, 2020

        Steak and Shake — night supervisor or boss

        For a boss she is rude every time I come in and gives me dirty looks like I'm not supposed to be here or...

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