Complaints & Reviews

Wait time

I'm an Uber wars driver and I am being made to sit in line for drive thru to pick the Oder up. You need...

Theft

Steak and shake Employee forced ran my Brother s debit card numbers, who passed away 14 months earlier. Ran it 8 times. Went through twice.
Have called steak and shake 8 times. No one has called back. Was promised They would.
That company doesnot care about customers or employees.
Its catching up with them, by all of the Store closings.
Whoever owns that franchise in Indy is not too business smart.

everything

I went to the sterling heights lakeside mall location for the first time in over a year my wife and I stop...

Unacceptable behaviour by manager on duty

on Feb 22, 2020 while out shopping, I decided to take my daughter and grandson to the local Steak N Shake...

service, food

Sat in line for 25 minutes, we we got our food it was wrong after repeating it back to us!! Food was sent...

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all of it

Manager no where to be seen, 16 dirty tables by the time I left. Staff running around yelling across the...

service of meal

on 2/4/2020, we went to Steak and Shake in Spring Hill, FL. The restaurant was admitteldy shorthanded and very busy. H owever the service we received was rather shoddy. After waiting a considerable timem to be seated, it was another wait before the waitress, Gina, came to ask about out order. We ordered the special, double steakburger, small milkshake, added a $1 order of fries, and a classic milkshake, Not large, not complicated. Gina eventually brought 2 glasses of water. Then quite some time later, she did say our order should be out soon. By this time we had been there 45 minutes with only 2 glasses of water to show for it. Eventually she did bring our the food. Just the food, no shakes, no silverware or napkins. They arrived later. In the meantime, 2 customers across from us who had been seated much later, had their food, their complete order the first time. We asked twice more for our shakes. as well as ketchup we had requested earlier. She finally brought one shake. I had to ask again for my shake.it did show up later. She was an extremely inefficient although apologetic waitress. The food was disappointing at best. Will we go back ? I doubt it.
Nina Coulter [protected]@yahoo.com

food

My husband went to drive thru for a chili mac.I got it and no chili meat in it.just noodles, water. grease.I...

restaurant

Let me begin by saying I tried to order online but the website did not show the special so I had to call in...

Steak 'n Shake

entire operations

I grew up in Indiana and lived steak and shake. When I moved to Texas I was disappointed that I would have to...

night supervisor or boss

For a boss she is rude every time I come in and gives me dirty looks like I'm not supposed to be here or...

horrible meat, nasty fries, waiting forever

We got there at 7:30 and waited to be seated for about 10 minutes then it took about another 45 minute...

food/service

I went to Steak ‘n Shake in pekin tonight payed at 7:00 pm first of all lady asked how my food was I told her...

delivery from postmates

This is the second time in a week or so that 2 different drivers from postmates gave me an incomplete order...

service and cleanliness

The restaurant is in bad need of cleaning. No hairnets for any of the cooks. There were can and trash all at...

customer service

On 11 Jan 2020 at 11:25am I had the unfortunate pleasure of visiting this Steak n Shake and soon as you walk...

cleanliness of restaurant and employees not being professional

We used to visit this steak and shake several times a month. I've never written a complaint to a...

service

I stood at the door to be seated for a while. When I finally got seated it took a while for anyone to come to...

survive

my wife and kids wanted to go eat at steak n shake the closest one is in Rome GA ABOUT 45 MILES from where we...

filthy conditions

Yesterday I was going to stop in and have a quick bite. When I was entertaining the store, the front door had...