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Steak 'n Shake Enterprises Customer Care Service

Steak 'n Shake Enterprises, Inc.

107 S Pennsylvania Street
Suite 400

United States - 46204

Customer Support Phone Numbers

1 800 547 4253 8 2
+1 877 785 6745 3 1

Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / Management!

JenniferG88 on Apr 25, 2017
I started working 8950 Colonial Center Dr, Fort Myers, FL 33905 in the beginning of April 2017, but ultimately ended up quitting due to lack of training. I had informed a manager and GM about me not being trained and they both seemed to care for about two minutes but shortly after didn't...

Steak 'n Shake Enterprises / milkshakes

Victoria Niese on Apr 25, 2017
I recently went to a steak 'n shake and ordered 3 to go shakes. I had to wait 20 minutes to receive these shakes. Also, these shakes weren't even completely full. One of them was only half full of ice cream. There was also no brownie pieces in my brownie chocolate milkshake.I am very...

Steak 'n Shake Enterprises / madison, georgia restaurant

Fay Gunn Shepherd on Apr 24, 2017
4/24/17 Customer service is a good thing of the past. Walked into the Madison Steak'n Shake today. It was a few minutes after 11. We waited too be seated, no response, we seated ourself. We waited for a waitress, no response, I stood too see what was going on. Everyone including the...

Steak 'n Shake Enterprises / store number 56, hampton, st. louis, mo

Xoxomojoxoxo on Apr 23, 2017
This has happened every time I have been to this location...you stand for 10 minutes while workers walk past you and then finally you ask if you can be seated and they say 'how many?' I say 2. Then they walk away. Come back a few minutes later. Finally seat you. Then you get the pleasure...

Steak 'n Shake Enterprises / lack of personal hygiene

Anastasiia Greca on Apr 23, 2017
Hello! I want to start with, I'm a cook and I know how restaurants work on the inside and that's why I can only eat in the restaurants with open or half open kitchens. Stake and Shakes used to be one of my favorite places to eat. Fast, tasty and cheap. But it was until I sat at the bar...

Steak 'n Shake Enterprises / The service in this restaurant

Lude on Apr 22, 2017
So five years ago your Warsaw Indiana store was pretty decent. For the last couple years well the service and management suck. I've complained to the manager several times. But it's like no biggie. Well as a customer I'll tell you it is a big deal. So we got seated within 10 minutes. But...

Steak 'n Shake Enterprises / Service

Jackielynn on Apr 21, 2017
I am usually always satisfied with my experience at steak and shake but this time around I'm afraid I can't at all say that. The waiter Laura was not helpful never once did she offer to refill our drinks. And then it seemed like she was finished with her shift for the day but my friend...

Steak 'n Shake Enterprises / Service

La La C. on Apr 21, 2017
On Monday, April 17, 2017- approximately 10:15pm I visited the Steak n Shake location No: 274 -768 East State Road 44 Wildwood, FL 34785 (PilotTruck Stop). I have never wrote a negative review before but under these circumstances i almost don't feel like i have a choice. I never in my life...

Steak 'n Shake Enterprises / Service

Tammy Gross Boulch Meyer on Apr 20, 2017
I took my kids to the Steak n Shake for a little celebration of their birthday. We went to the one located on Lemay Ferry Rd in St. Louis, MO 63125. Our waitress name (Kenneys P)on 4/19/17 at about 5:30 pm was aweful. I had to ask for the same thing 3x and didn't even get it until I wa...

Steak 'n Shake Enterprises / cleanliness

Linda B Aigler on Apr 18, 2017
I Recently ate at the Sandusky, Ohio location. Our waiter was excellent and friendly, our food delicious and served quickly. Unfortunately our seats were in the booths along the black wall by the kitchen side and this wall was so dirty and smudged, it was apparent it had not been clean for...

Steak And Shake / Poor late night service

APeacock on Apr 18, 2017
The last several times we've gone to our local restaurant after midnight we've encountered horrible service. They forget our order or charge me twice. This time the guy at the drive thru was obviously stoned out of his mind and my "bacon lovers" steak burger literally had one small piece...

Steak 'n Shake Enterprises / Service

Phillipe83 on Apr 17, 2017
Tonight I sat in the drive thru for 30 min before ordering, minimal cars in line none at window. Anyhow, when I finally got to order I was asked 4 times to repeat my order (Annoying). So, I wait another 30min and got to the window. She didnt repeat the order just a total and I gave her my...

Steak 'n Shake Enterprises / I need something done about to this!

Aalyn on Apr 17, 2017
Form a scale of 1-10 this experience was a negative 5. The waitress was really nice but when we asked for more lemons for our water she asked us "your really going to make me cut more lemons?". I told her " you could bring us the lemons and we will cut them ourselves. She then proceeds to...

Steak 'n Shake Enterprises / No empathy & an attitude when I asked for my corrected order and a refund.

Louisvillewireless on Apr 15, 2017
April 15, 2017 To customer service at Steak and Shake, Let me start this letter by saying that I think Steak and Shake delivers the best burger in town at a great family affordable price. Now on to my issue. I have Never had an experienced a time at a restaurant where my order was fixed...

Steak 'n Shake Enterprises / Made food wrong

Katie Gardine on Apr 9, 2017
I ordered a tripple steak burger with everything on it except onion, fries, & a shake, the burbger was completely plain with nothing but meat. I also orderes a double steak burger with cheese also with everything on it, fried, salad, & a shake, this burger had nothing but meat & cheese. I...

Steak 'n Shake Enterprises / Service

Fireup61705 on Apr 9, 2017
Went to the diner located at 1802 S Veterans Pkwy, Bloomington Il 61704. It was 5:20 a.m. April 9, 2017. I was wanting breakfast the waitress told me they don't serve breakfast til 6 a.m.. She had a smirk on her face as she glanced back at the cook which told me she makes the rules on when...

Steak & Shake Lafayette Indiana / Upkeep

Vicki1950 on Apr 3, 2017
After eating at steak and shake in Lafayette Indiana off of 65 and 26 I noticed that it looks like they dump their trash Down the hill towards a pond where geese and duck swim. This is very disgusting looking as well as unsafe for nature. Seems there are boxes of junk thrown down there for...

Steak 'n Shake / First bad time after many great times

No shorts electrix on Apr 1, 2017
Went to coconut creek store for take out. Had new coupons from mail. Paul the manager is a great guy how he works with his help is crazy. The workers walk around like the twilight zone. Went to register where a young girl took my order which she couldnt get right 4 times. Finally i said...

Steak 'n Shake / Management and health and safety violations

Brian Palmer on Mar 25, 2017
I wanted to tell you i frequent the steak and shake at 3250 cassopolis st in elkhart in 46514 and every time i come in here there is health code violations every were people preparing food with no head covers or hair nets managers as well and when i say something they say that because they...

Steak 'n Shake / Rude customer service

Kconley on Mar 23, 2017
On 3/19/2017, we visited Steak and Shake No:19 and what an awful experience. We entered the restaurant and by the way it smelled, we should have just left then, but thought you know every store experiences plumbing problems at some point so we sat down to order. Our server was very polite...

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