TotalAV
Reviews and Complaints

Attention: Customer Services

My account number is [protected]

I am attempting to cancel my subscription and have followed the instructions as requested.

The website is not helpful at all and email contact merely routes back to the accounts and billing pages.

I am wanting to receive confirmation as to when can I expect the payment to be reflected in my Card account?

Regards

William LEE

I cancelled my subscription prior to it renewing on the website and got an offer to extend it one year at $29 if I did not cancel. I received a confirmation "Yah way to go. We're confirming your TotalAV subscription details below.

Your renewel date is November 11, 2023

Your next bill is $29

This is a discount of 75%

Then several days later my credit card was billed for $119. the original amount.

I called customer service and got a rude man that hung up on me.

I then filled out an online form requesting a refund for the overcharge.

As of April 15 I have not heard back or received a credit to my credit card

I also deleted my credit card from autobilling at the time but it still shows as a default Payment method. There no longer appears to be a phone number or email to contact them.

I was a customer and cancelled my account in 2023. My name is Michael Finlay and my id is : [protected]

An amount of €121.77 has been paid by Pay pal to you and after a lengthy it looks like you have applied for it on a auto renewal. Very cheeky. Please refund same and obviously cancel the auto renewal, which I would have assumed would have stopped when I cancelled the subscription last year.

I look forward to hearing from you and thank you in anticipation

Michael FInlay

Someone at this facility has been using my card to purchase miscellaneous items. I purchased total Av in December of 2023. I ordered it the year before too. As soon as I ordered it, someone from your company has been using my card to purchase items. I'm not going to use your services anymore, ever again! I spoke with my bank today about all the charges and where they came from! I'm not going to fill out the claim stuff you want at the bottom because my bank will recover all of the charges.

I suggest you find out who's committing fraud within your company!

I Had £119 taken out of my bank account, when I checked it had been taken by TotalAV. I eventually got through to their chat line I spoke to someone about my problem we resolved this my a £100 refund & me paying £19 for the year, but before I could confirm this the person left the chat. this happened on the 21st of November I had been trying to get through since the money was taken on the 15th November. I have since checked my emails, Spams & texts from the 13th to the 20th I did NOT GET AN EMAIL TO SAY THIS MONEY WAS BEING TAKEN OUT. I want my money back.

Unable to access support for problem. Chat help ignored the issue & discontinued chat before I could explain the issue again.

ISSUE, unable to use Total AV-QR scan feature on my iPhone. 1st attempt requested access to photos - granted. Clicked on scan - blank screen. All other attempts - immediately returned to iPhone home screen.

Contrary to the advice I received, I do have any other anti-virus programs on my iPhone. My iPhone has the latest updates installed.

Does this feature work or is it just a scam to attract buyers?

If it is supposed to work, then I would like to know how to get it to work.

I also suggest that you allocate more time for chat assistance, & for the replies from customers. I was given 2 minutes to reply before chat terminated, but I had to wait for more than 2 minutes before I was given the wrong advice.

TotalAV software naming renewal of subscription. This company makes it so hard to get a refund. Plus the renewal is expensive and this blew our budget which has stressed me out. As I have sent 3 emails to the company and no response but the automated one...I have given up and not happy with the service. I will not be using this service again or renewing it in the future. Refund I require is full refund of $229. Not happy with this.

My son used NY laptop and apparently was watching adult content. He said the total av pop up came up and he couldn't get it off the screen and he didn't want me to find oyr what he was doing. This happened in the 24th and I didn't know anything till a payment showed up on my bank account on the 27th for £119.00 which as you cab imagine was a shock as usually I get a message to confirm any payment etc? His does this happen?

I have been with Total AV for two years and have no complaint of the protection provided. My complaint is wanting to cancel my account on 5th October 2023. I had an online help chat with an operator from TotalAV who advised that within an hour I would receive an email confirming that the new premium would be I think about $25 and the refund would be $95 into my account. Neither of which has happened and I can't re-contact to sort it out. It says I need to verify and an email has been sent but it wasn't and asking them to resend didn't happen. I need this refund desperately but I am not getting it or email of satisfaction.

Good morning,

I woke to find a €170 transaction ready to leave my VISA account. When I checked my email I saw an invoice for said amount, sent yesterday 20th October.

Last year I cancelled my subscription, based on the fact that it was too expensive.

You got back to me immediately with a significantly reduced offer, which I signed up to for the year. You wanted my custom. I never committed to continuing my subscription.

I would like this transaction reversed, and my subscription with you cancelled in full please.

Kind regards,

Aoife Rodgers

unauthorized charge was hung up on 3 times by customer service agents

all I wanted was the refund for $23.80 I never created an account reps refused to credit me back for product I never ordered/authorized/and most importantly DID NOT created an account

your representatives are extremely unprofessional .. I work 30 years a general manager in restaurant, hospitality and customer service this was awful and if your phone calls are recorded correct? please listen to them when I asked to speak to a manager multiple times staff also talked extremely fast when wearing head pieces delays on (your part)

OVERALL EXTREMELY UNPROFESSIONAL I DO HOPE THAT YOU GO BACK AN LISTEN TO MY CALLS

I READ A ARTICLE TODAY ABOUT TOTAL AV AND IT CAUGHT MY EYE

I would still like to speak with a manager only one of the three gave me his name GANESDI probably. english is so broken i AM MORTIFIED

GA.

Funds were withdrawn out of my account without my authorization (see below). I have contacted Wells Fargo and placed this as a Fraud Withdrawal.

10/04/23 PURCHASE totalav.com [protected] GBR CARD5585 $159.00

Merchant Name:totalav.com

Merchant Address:[protected]

Transaction Method: Card Info Stored by Merchant

Category: DIRECT MARKETING - CONTINUITY/SUBSCRIPTION MERCHANTS.

Please refund the $159.00 and close out this account.

Cassandra L. Duncan

[protected]@gmail.com

[protected]

Date: 09/30/23

Time: 10:25 am

Very difficult to get someone on the phone from TAV customer support. The issue was that I never authorized an automatic renewal on any subscription I may have had in the past (as far as I know I have no active subscription). I requested a refund. I was denied. I said no one alerted me that the charge was to be made, I never used it, and will not pay for something that I haven't used. I was offered a partial refund. I declined, saying I was due a full $159.00 refund. The agent said he was going to immediately send a link to get the complete refund as soon as our call was over. That did not happen. It's been over an hour since the call ended.

'

I have been trying to get an issue sorted regarding constant prompts to purchase totaladblock on my new laptop I have it on my desk top wouldn't let me share to laptop just kept getting prompts to buy again tried more than once to get it resolved with customer services just kept passing me from one person to another my laptop is now pretty much unusable as every time I open a new tab I get prompts to purchase totalav again not happy at all.

On Sept.09 Totalav.com (Denmead) charged my credit card CAD $169.00

This was not authorized. This is not an automatic renewal. Please explain

I Would assume TotalAV is a reputable company (?) and in a businesslike action would advise (by email) of the renewal of the service; the anticipated cost and the appropriate renewal cost. I received no advance notice nor renewal information. I subscribed to Total AV a year ago and was waiting for a renewal (or option) information/details. Nothing... except this unexplained/unauthorized

charge. Begs the question - I subscribed to TotalAV for one year as I thought

I would be advised of the renewal cost. In my view Cad$169 is an exhorbitant price for this service and TotalAV should not renew service without explanation.

Frankly I find this "sneaky". Being a retired Senior I am sensitive to this type of (in my view) underhanded business method