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White Castle Complaints & Reviews

White Castle / Employees don't listen

Jk
Oct 23, 2019

White castle employees have a very bad or nasty attitude and they don't listen to what you want. Waiting 15 to 20 minutes for what is ordered. I have lost all hope in services. Going to a different restaurant to spend my money. Whitecastle employees screaming at the drive thru when...

White Castle / service

Ka
Oct 22, 2019

White CastleI purchased my items and paid for them. When I received my change one of the dollar bills had a huge hole in it and was very faded and discolored. Also it was stapled together because it was ripped in half . I asked for another dollar because obviously this is unacceptable. I was met with...

White Castle / customer service received from the manager

Ra
Oct 21, 2019

Let me start of by saying that I have been a White Castle patron for almost forty years, and have never experienced the treatment that I am about to write about. I placed an order for four original sliders, small French fries and a small drink, which was order number one on the menu board...

White Castle / my order

Ta
Oct 19, 2019

My customer number is 497 my kids with in the to store and place an order for 3 orders of cheesy sliders for 7.99 which they only received two of the orders. It was a lot of confusing going on in the restaurant so I don't know if that's how all of confusion with the order. I tried to...

White Castle / incompetent service

Ji
Oct 19, 2019

I have ordered my final order from this place. They screw up my online order 3/3 times in the last month. Today I even asked them for marinara sauce for my chicken rings and they said no problem. But they forget the cchicken rings. This upsets me because I live 10 minutes away. I wasted 20...

WhiteCastle.com / store #[protected]; all of the employees working oct.17.2019 4:40-5:10pm

Br
Oct 17, 2019

Employees were awful at customer service no name tags to identify the one in blue collared shirt with a watch on swearing at other employees talking about customers outloud inappropriately watched two customers after us not even be acknowledged for several minutes every single table wa...

White Castle / drive up order

Ja
Oct 17, 2019

White CastleHello, I ordered 1 impossible burger with everything plus extra pickles/onions. It took at least 10 minutes to receive order and I did not check order until a couple of minutes later. The burger was cold, bun was hard and the only ingrediants were 2 pickles. The traffic was quite heavy, I...

White Castle / frozen product grocery version

Im
Oct 13, 2019

I read on the package a warning about a cancer causing ingredient...I grew up in the 50s/60s ... White Castles were a popular and reasonably priced fast food chain that was responsible in many ways... Their policies of great food with natural ingredients... Pristine Clean...

White Castle / food quality staff hospitality restaurant cleanliness level

Jo
Oct 12, 2019

I have been a patron of your establishment since I was a little boy now at 41 years old I still find myself going back for your cheeseburgers and french fries I have been in the hospitality industry for 22 years and have never once had such a bad experience where I actually went through...

White Castle / very dirty location

Ed
Oct 10, 2019

Came here with my son 10/10/2019 around 4:30 P.M. Used the restroom before ordering. The restroom was dirty and nasty. The sink was clogged with brown water. Went to order. Girl behind counter just looked at us and walked away. It was several seconds before anyone came to take our order.We...

White Castle / customer service

Ti
Oct 10, 2019

I go there every day they never get my order right the drive-through people are very rude they switching up who was at the window and I know who I was speaking to because I can tell by the voices the manager act like she didn't care her name was Teresa and the one that I was talking to wa...

White Castle / management

Sa
Oct 06, 2019

The manager that was working on friday oct 4 between 12:30 was very very rude! She had a nasty attitude. I didn't even want my food anymore. This is not my first problem with this manager. This is a constant issue when I come to this white castle and she is working. You guys need to handle...

White Castle / keeping to posted store hours

Bo
Oct 04, 2019

Planned on stopping at white castle on my way to my overnight job. I called to make sure it'd be open when I arrived. I asked what time the dine-in closed, was told at 11 p.m. 30 minutes later I arrived at 9:56 p.m. went to the door & it was locked. There was a couple inside at...

White Castle Management / horrible customer service, cold food, etc

Fa
Oct 01, 2019

On sept.29. 2019 at 1.30 pm My mother and I went to the White Castle in Westerville ohio and it was bad from the start. Rest, was not busy so there must be a problem. Upon ordering I told or asked the cashier to make sure the fries, fish, etc was all hot but this was not done our fish wa...

White Castle Management / wait in the drive thru line

Ll
Oct 01, 2019

At 3:49 pm, I pulled up to the drive thru and waited in line. There were three cars ahead of me waiting to place there order and three cars waiting to pay and receive food. The two of the three cars ahead of me waiting to place their order, pulled off and left. I didn't get to the...

White Castle Management / i'm complaining about my food

My
Oct 01, 2019

Me and my husband went to white castle on september 30 2019 @ 12am we order a number 1 with cheese on everything including fries and the gentleman didn't follow directions properly I clearly said what I want and they still mess up my order we want back to let them know and they wa...

White Castle Management / service

Ra
Sep 30, 2019

Been going to this location for years. The woman is a manager, tall with glasses. AlWAYS ANGRY.just looks at you when your standing to be waited on. This has happened a lot with this woman. She looked at me today like i was stupid looked me up and down and said nothing. With Duncan Donut...

White Castle Management / service.

Gr
Sep 29, 2019

The lady working was extremely rude. She had nothing nice to say and made our visit completely awful. I will not return to another white castle until this is resolved. It was on 9/28/2019 at 11:36 pm. I am super disappointed with this place and will not recommend it to anyone. I will be...

White Castle Management / online ordering/ customer service

To
Sep 26, 2019

I ordered food online. The website indicated the restaurant was open 24hrs. I went to pick up my food and they refused to let me in to pick up the food i already paid for and the manager on duty refused to give his name saying "they know me down there." I contacted customer service where...

White Castle Management / online order

Pl
Sep 21, 2019

We frequently use this same store (Store #040018) for our business lunches. Usually a few times a month. We have been ordering online, & for the most part find no issues with the food OR the service. Come to think of it, I can recall my boss coming back with our food stating how fun the...

White Castle Management / service

Ru
Sep 19, 2019

On September 18, 2019 I stopped at the White Castle on Ford Road in Canton Michigan at 8:00 pm. My order was placed at 8:08 and I did not receive my order until 8:33. My order consisted of 20 regular burgers, 1 sack onion chips and 1 sack of fries ( which were cold when I got them). There...

White Castle Management / online pick up order

Pa
Sep 18, 2019

I placed an order for a crave case to be picked up by 1020pm on 9/18/2019 to pick up via drive thru. I arrived to pick up my order by 1030pm expecting my order to be completed as I had set pick up time to 1020pm. I placed the order at 10pm 9/18/2019. I went to the drive thru at 1030pm...

White Castle Management / wait time to order and receive food at drive thru.

Ji
Sep 14, 2019

On 14 Sep 2019 at 1345 hours, sale and order #[protected], the time to order the food and receive the food at the drive thru was approximately 20 mins which is to long for a fast food chain. The store was not busy at the time of this vist. Also the order was taken wrong and not repeated for...

White Castle Management / drive thru

Ch
Sep 09, 2019

Tonight around 9pm, I went through the drive thru at White Castle and ordered 6 sliders with cheese and a large fry. We waited 15 minutes and someone finally came to the first window and stated "the total will be $29", we proceeded to say that we only ordered 6 sliders and a large...

[Resolved] White Castle Management / horrible employees

Ha
Sep 06, 2019

Very very very horrible employees and managers...I need to speak to joyce s. And i need the last name of the employee of blake. He owed me alot of money...Then he got disappeared and changed his phone number, too. I will never never going to avon, indiana white castle ever!!! and i am...

White Castle Management / lazy employees

Ke
Sep 06, 2019

Hardly sell smoothies in the morning due to lazy employees. Usually told machine is down yet around noon always back working. I used to get smoothies every morning, now hardly come there due to the lazy/ ratchet crew. Another example, wet floor sign in middle of a dry and dirty floor with...

White Castle Management / woman in charge contaminating everything in the building with gross bags on her hands

Fo
Sep 03, 2019

Watching woman last thursday eve, acting like a mgr, taking control of problems about 615 pm and wearing plastic gloves while ringing up our order for my family, the fingers were worn through and anyone can verify this and go in when she works to see it in action. She is a black lady and...

White Castle Management / overcharge

Ti
Sep 02, 2019

I went to white castle and ordered the 20 cheese burger sliders with fries with cheese, it was a meal. That was 21 all together then I order two small fruit punch drinks and 1 6 pcs chicken sliders they charged me 33 $ when I called I left my number [protected] and email...

White Castle Management / service or better yet no service

Uc
Sep 01, 2019

I've been going to this store since it open many years ago, I used to stop by every morning for coffee and samwich on my way to work. Everytime I go in (@6;04 am) it seems to be shift change and there is no one on any of the regesters! I know there is a mcdonalds right across the street I...

White Castle Management / got the wrong thing

Jo
Aug 31, 2019

went in tonite and ordered 10 hamburgers and a large fries. after waiting forever i left with my bag of food. it wasnt until i got home that i realized i had gotten 10 CHEESEBURGERS and not hamburgers. i was not going back so i threw them out as i cannot eat cheese. i was the only one in...

White Castle Management / poor food quality

Ch
Aug 27, 2019

This morning on my way to work, I stopped at the WC location on E. Fifth ave in Columbus, OH. I ordered the following: 1 MH BRWN 2 IMPOS CH 1 M NIB 5 SLIDERS 1 16OZ STBN My hash browns were not fresh and hot one of items that I had eaten made me sick to my stomach. I spent $17.40 and was not...

White Castle Management / white castle burgers

Ch
Aug 20, 2019

White Castle ManagementI love eating these burgers all the time and just today which is August 20th 2019 I bit into one of the burgers and instantly felt something that wasn't normal which dug into my tooth so I spit out the burger and found a white plastic piece that I pulled out of my tooth. I just would like...

White Castle Management / speed and crew

Mb
Aug 17, 2019

White Castle ManagementI was at the white castle store numer #010047 on August 15, 2019. I had to wait 20 minutes in the drive thru for my food which was cold and the crew that was working was very rude and ignorant to me. I could see them joking and playing around when they should have been making the orders. I...

White Castle Management / cheese fries

Sy
Aug 15, 2019

White Castle ManagementI ordered cheese fries with bacon crumbles and extra cheese. I was charged an extra 60 cents for additional cheese, and on my fries there is next to none. There is even a little less than there would be on a regular order of cheese fries, so requesting extra cheese was a waste of money and...

White Castle Management / quality of the hamburgers

De
Aug 14, 2019

White Castle ManagementI ordered 1 Custom Case 30 Slider Xtra Pickle Xtra Onions. My hamburgers had maybe 1 pickle on each and very little onions the burgers tasted under cooked. I visit Chicago and stop at this same store #010059 at least once every 5-6 weeks. I realize this was early in the morning but it was not...

White Castle Management / service

Ja
Aug 11, 2019

White Castle ManagementI arrive at the drivethru and guy asked me to wait. 10 minutes later he asks for my order. He asks what drink I would like and I order the Barqs strawberry creme soda he says they dont have it. So I ask for grape fanta he asks what size. I say medium and he says we dont have medium or...

White Castle Management / slow service

Rg
Aug 09, 2019

Placed online order 12426 to be ready for pick up at 6:33pm. Arrived at 6:32 and waited until 7:02pm to receive my food. When I did receive my order I asked why it took so long and he said it is busy. No sorry for the wait or any other explanation. Need to staff up for busy times or better...

White Castle / hamburgers fried chicken rings

Do
Aug 08, 2019

First time for me to order on line my neighbor left right away with my husband to get our order which I wouldn't mind if my whities were cold but they were steaming hot and we'll overdone the onions were even brown and taste funny I call Newport but I get answering machine or...

White Castle Management / online ordering

Lm
Aug 05, 2019

So I placed my order and when I think this will be the second time on the bottom it specifies put everything on my entire water when I pull up to the window and asked him if it had everything they should know just pickles and onions I shall I sent you over the order ago what to say in the...

White Castle Management / site unable to process coupon I received from corporate

Pu
Aug 01, 2019

In early July I made a complaint due to a misrepresentation in a sign and I received a call from the manager and a $5.00 coupon from Jeffry Carper (Chief Operations Officer). Today I went to the same White Castle (#090039) to redeem my coupon. My order came to $15.72 but no one at the site...