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White Castle Customer Service Contacts

+1 800 843 2728 (Customer Service)
555 West Goodale St.
Columbus, Ohio
United States - 43215

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Use this comments board to leave complaints and reviews about White Castle. Discuss the issues you have had with White Castle and work with their customer service team to find a resolution.

Complaints & Reviews

Jan 06, 2021

White Castle — Food

My food was very cold and nasty they gave me old food unacceptable my fries was cold and old nasty nasty...

White CastleCheeseburgers

Hi I want to put in a complaint about the white castles in West Hempstead Ny. This is the second time in a week where they've forgot something. First it was just onion rings so I let it go. Then last night it was 10 cheeseburgers. Both times I've ordered through Uber Eats so with that being said I'm already paying more money. Also when something missing I can't get it only thing I can do is get my money back. I'm just upset at the fact that I have COVID and can't leave the house so I had to spend more money by putting my daughter in an Uber to go get the cheeseburgers that I was missing. Not only was it an inconvenience but the price I spent on the cheeseburgers was the same as the Uber. They didn't even bother to compensate me for anything. I just think this is poor customer service.

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    Dec 02, 2020

    White Castle — Food was horrible

    I was at the White Castle On 700 Broadway on 12/1 at 1230. I ordered 2 double cheeseburger onion and drink...

    Jun 29, 2020

    White Castle — Opening late all the time

    Jennings Station, Missouri Repeatedly says it is closed. There are people inside, they tell you over the...

    Jun 13, 2020

    White Castle — Horrible service

    I ordered online app said it will be ready at 11:05 we arrived around 11:10 order was not ready until 11:40...

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    May 25, 2020

    White Castle — Food delivered sloppy / uber eats

    I ordered White Castle through Uber Eats today and my ordered arrived sloppy. Usually this location in...

    May 22, 2020

    White Castle — The free 20 chicken rings

    To Whom It May Concern; Hello my name is Walter O. Robinson, and I received an email from White Castle...

    Apr 19, 2020

    White Castle — Disgusting attitude by supervisor / lead during covid-19

    On march 13th between 3:02am and 3:25 am. Myself and a relative decided to celebrate a 'quarantined...

    Mar 13, 2020

    White Castle — Complaining on poor customer service I received from this restaurant on: 03/07/2020 2:30am

    All the female employees there are very rude and racists toward black men but...They are very professional...

    Mar 10, 2020

    White Castle — poor quality review

    I submitted an online order at 2:10 am said it would be ready at 2:35 am. Arrived at 2:25 am waited in drive...

    Mar 05, 2020

    White Castle — No Service

    I was in there today at the counter. I was the only person. Two workers behind the counter. A few cars in the...

    Mar 03, 2020

    White Castle — service

    Hi I went to White Castle in Cincinnati Ohio 45203. On West 8th Street. When I went in there were people...

    Feb 27, 2020

    White Castle — Charged me way too much! Messed up my order

    I ordered a #9- 20 cheese burgers and 4 small fries for $19.99 plus a large Dr. Pepper for $2.19. When I...

    Feb 27, 2020

    White Castle — I am very displeased

    Make a purchase on 02/26/20 asked for extra pickles... Only way I like to eat them. I brought 30 crave box...

    Evergreen Park
    Feb 13, 2020

    White Castle — customer service

    At approximately 7:30 pm on Feb 12, 2020 this establishment had an employee that was running the cash...

    Jan 29, 2020

    White Castle — wait time / product availability

    L. Davis 1153 S. Emerald # 3 Chicago, Illinois 6028 January 29, 2020 To Whom It May Concern, This letter...

    White Castleincorrect order

    I went thru drivethru the sale number on receipt is
    # [protected]
    I ordered the #9
    20 cheeseburgers 1 onion ring 3 Fries 1 fish nibbler
    1 sloppy joe. 1 Soda. The Total was $35.99

    I just got home I have 14 hamburgers with no cheese
    My sloppy joe is not here or my fish nibblers. Then I ordered a Large Coke and they gave me Diet or Flat Coke.
    There isn't a phone # on receipt to call.
    Please call me Antonio Castillo 718.290.4408

    incorrect order

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      Jan 20, 2020

      White Castle — white castle food cold

      I arrived shortly after one other customer (and only one at the window). I ordered the same basic meal (#1...

      Jan 19, 2020

      White Castle — My order was not made currently

      January 18, 2020 at 11:53 pm, I placed an order at White Castle for pack 8 . I asked for cheese on the entire...

      White Castleservice

      This place needs help I've been a long time customer and it's worse than ever set in the drive threw for ever they we're having a party inside the crew was dancing and listening to loud music and playing on their cell phone and didn't wanna even wait on me gave me half my order and then i set their another 5 min into someone came to the window and asked what you want now and they were all just laughing like it was ok and they gave me another bag and after all that my order was still wrong and old cold food this place needs help Jan 17 2020 Shiloh Ill store number 110065 and my burger look like the we're stepping on them

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