National Floors Direct
reviews and complaints

A $ 12,000.00 floor and I got crap. First day I contacted dealer to comment about installer. A one-person installer. He could not carry any furniture, he had to drag it over the floor. He did small sections at a time. The project took seven days. First floor installation only in medium size house. Two sinks (attached to wall) were dislodged from wall. when the installation was done over 20 planks of the new vinyl flooring were scratched. Called the leader of the installation crew. He inspected the floor and agreed he would take care of the damage. He soon sent a different person to fix the sinks and the new mounding. (Not the floor). He didn't have any new flooring with him. He was to return and fix the floor. That was the first week in October 2023. It is now February 2024 and still no fix. It is now five months later and counting .

The installer after stalling me for four months now doesn't answer my phone calls or messages.

The salesman does the same, does not respond to my calls.

It appears I threw 12 thousand dollars down the tubes.

Edgar the salesman used a very high-pressure sales pitch and does not respond to my complaint. Avoid him at all costs. Robeert the installer supervisor, after agreeing the installation poor and would be fixed, has consistently lied to me about repairing it to correct it. For the first month pr two I would call once a week to get an update. Now I have had no contact with him because he does not even answer his phone.

In my opinion this company is comprised of liars' cheats and crooks.

I have much more to say but I will save it for later

We are scheduled to have carpet installed on November 30. Unfortunately we have an emergency we will not be available until the beginning of January. I have contacted several people including our sales person. Mark Todd, and no one is willing to help us. We are not requesting a cancellation. We just need to reschedule to the beginning of January and this company only wants to reschedule us two weeks out when we are not going to be available. if we completely cancel the job, they want us to pay the entire balance in full and then we can schedule whenever we want. We find that that is very unfair. We would rather schedule in January and pay the day the services are rendered. We feel we are being held hostage because they’ve already taken our down payment and is nonrefundable.

I removed the toilet as instructed. The installers cut the tile on top of the flange and destroyed it. They are now claiming they are not responsible because I should have removed all the plumbing. The threw away my brand new base boards (that I told them I would reinstall myself) and are now trying to make me by base boards from them. They also put deep cuts into the panel on my new kitchen island and put huge holes in my walls. They are refusing to address either issue. The installers claimed responsibility and said they would make all repairs and are now refusing. The company has transferred me countless times and each person gives a different story.

In October 2023 I had NFD replace carpets and one of them was only to be trimmed on one side to reveal a floor vent. Instead they cut it on both sides and the rug is too narrow. I want it replaced with one that is the correct size. I should not have to pay for errors made by the measurer. And the workers damaged my property during the installation which they should repair or compensate me for

I had this flooring installed on September 5 2023 and I found these unusual round marks in the flooring. I don't know if it is from when the installers moved the furniture from one side to the other and it left these marks, or possibly a defect in the tile. There are probably a dozen or so marks. I would like to have someone come to look at these marks to see what can be done to remove them. The pictures that I am including in this email are from different locations of the flooring.

Best Regards,

Thomas Kingren

35 Fargo Ct

Coram, NY 11727

Paid 12k for floors. The job is half [censored]. We had 1 room that needed carpet. We had to reschedule due to covid. Then the hurricane hit. I am without power. A busted pipe. A sick person and they can't lay the carpet where the busted pipe is and without electricity. So they demanded 250 to reschedule. ABSURD. Rude customer service. I had to yell and hang up from her interrupting me. All I heard was 250. They literally could NOT lay carpet here. But they wanted 250. Plus they could care less about their employees getting covid. No managers to speak with. Illogical rude people with cruddy service and poor workmanship

We had a engendered wood floor put in March last year and noticed one board is lifting up and seems to be losing the top layer. It would not be a problem if it wasn't in the entry into the kitchen. Enclosed photos. This just didn’t happen today and I call once and was told to send information and photos but I lose the email to send it to, when I called back to get the address again I was told the floor is out of warranty and i have to get an outside repair person it's my problem. I do believe a floor should last more than 15 months considering we have no small children just to retired adult's.

I contacted Floors Direct in May 2023. I selected flooring and given pricing. I was told that I needed to pay 1/3 of the total

Cost as a deposit. I was also told that I needed to give the deposit before being issued the contract. Fast forward, I was told that the flooring was not available to install. I just wanted my deposit back and was then informed that deposits are not returned and I needed to refer to my “contract” which states that deposits are not returned. How convenient?! Contracts are not issued until deposit are given and you can’t make an informed decision before giving your deposit. Flooring isn’t available to install and I am at a lost. I do not want to reselect. Do not do business with this company!

This is honestly the worst company I have ever worked with! First, the salesperson didn't know what he was doing and sold me flooring that doesn't match my present flooring. The installers never showed me the flooring before ripping out my carpet. I called National Floors Direct to let them know the color recommended by their salesperson did not match and they told me it was my fault. I wanted to see if I can change out the flooring for something that does match. National Floors Direct wanted to charge me a $1700 restocking fee to change the color even though they say they are direct to the warehouse. Seriously? I finally agreed to pay $500 extra, They said they'll send somebody out to install it. The people came about three hours later and told me they don't move electric beds. Now what am I supposed to do as a 63-year-old woman, move my king-size bed myself? This company sucks. I have no idea how they got so many positive reviews because they can't possibly be true. Reconsider before you ever hire this company. Oh- and I forgot to mention- they do NOT take credit cards and do not tell you that upfront and they demand payment upfront!

First I made an appointment on the phone for free estimation for my business property flooring. Soon a representative named Patricia called me ask me if my landlord can be present or not, so I immediately contacted my landlord and return the call for the answer. Then she told me that the appointment just made 15 minutes ago is mot available anymore. I was a little upset at that moment because the appointment was cancelled with no agreement. She said she will call me back with confirmation, but she never did, so I called back on the appointment day, some other representative sounded like my name was showing some bad sign and I was transferred to a complaint department. This man was very calm but rudely told me that they refuse to provide a service to me and hang up. This is not acceptable treatment that I got as a potential customer by discrimination to pick and choose customer with poor service. It is extreme upsetting.

On may 30th national floors, direct came to install my new pale, oak, laminate floors and carpeting for the stairs in my refinish basement.

When the sales guy sold me the product the week prior for my basement floors he was aware I had asbestos tiles, that were in good condition, and he said would not be a problem. He told me they would put the new flooring over it hence why would I go through the sale if it would be an issue ?

When the contractors arrived they did complete my stairs, but told me they could absolutely not do my laminate floors when they discovered the asbestos tiles. They left me with a half tore up basement and took all my money upon arrival as this is their policy before they begin the job. They did tell me they would come back and finish the job once I took care of the asbestos tiles. After speaking with customer service twice they gave me little to no option, which was rip them all up or cover your floors with a coat of cement which could be thousands and thousands of dollars after calling other contractors and two asbestos professionals All parties I called advised me against pulling up the asbestos tile, if it was in good condition . Asbestos tiles should just be covered up with a new flooring and should not be disrupted. As that can be costly and not safe. I was also told there is no such thing as putting a cement covering over the tile. When I called back national floors, direct saying I just want my money back for the installation price and I will do it myself another route I keep getting brushed aside and ignored. I’ve called twice and I’ve sent a bunch of emails with no response. I’m just looking for the installation money back. I will keep the product I paid for and I paid for the stairs without hesitation, as that job has been completed. Thank you.

Sara roberge

[protected]@hotmail.com

To whom it May concern at National floors direct . I am writing this letter to let you know how upset and disturbed I am by how The installation of our floor Your representative Rodney came to our home sat down with us and gave us an estimate on a floor that we choose for almost $12000 this was to do 2 bedrooms. A bathroom and a kitchen after seeing your commercials that we could get 3 rooms done for less than $1500. This was quite a surprise to your representative Rodney left. You could tell he was disgusted that we did not Want to do this for that much money. He went to his car, he sat in our driveway for like 20 minutes. Then he knocked on our door again and said I actually spoke to someone and I could get your Installation done for $6900. This also was not acceptable for what we had thought. We would pay for a floor the next day. My husband gets another email at this time. They offered it to us for $3600. I was notified of this by my husband he asked what we should do. We figured that price we would do it. So you sent. The Same representative Rodney back same representative Rodney ,he came in sat down and talked about nothing but conspiracy theories about president Biden, Trump and the Queen of England this was very upsetting I do not believe in conspiracy theories but apparently this man does and dismissed my conversation. We reviewed the floor that I choose, which was a heavy duty floor that did not scratch. It was roughly a quarter inch thick and a Gray color Rodney the representative states tis is the same floor he is getting in his home he states this is a very nice floor. Rodney told us that the guys that come in to do the floors would remove The trim remove the old floors and place the new installation of flooring. The day that they arrived they arrived with a totally different floor than what we ordered They stated they do not remove the old floor we had to remove it ourselves. The old floor was never lifted up. They put the new floor on top of our old floor. When they 1st arrived I told them they had the wrong floor i don't think they understood this was the material told them to get the representative Rodney on the phone they stated they could not get him. They call customer service. The gentleman on the other end of the phone was very unprofessional. And told me that we already put a down payment on the floor and it was too bad. If we didn't go through with it we would lose our down payment. I did not want the floor they placed. I also did not want to lose my down payment but as he threatened to me with taking my down payment. I called my husband and it's OK for the floor to be placed. He said just put the floor down they put the floor down but they left open areas along walls did not bring it up next to the walls my bedroom door cannot. Close due to the piece that is put across. Where they connect the hall to the bedroom is in the wrong place so now my door will not close. I have a scratch where they moved my refrigerator back into its place left a 6 foot scratch across the floor and this floor was not supposed to. Scratch I am very disappointed with the service that was provided. I will let everyone know of How we were treated the representative that talked conspiracy theories doing his visit. This letter will also go to are state representatives. Consumer affairs and the better business bureau.

Doug and Tonya Way

Last saturday the sales person lied to my husband and I several times. He stated that shaw's products are american made, vinyl planks we selected were green guard certified. This is not true. Modeled oak impact plus is made in china and none of shaw's vinyl is green guard certified. The only products by shaw that's green guard certified are laminate and hardwood floors. When I submitted my estimate to get the lowest price guarantee a manager called me and tried to convince me that the product in my estimate wasn't a shaw product and told me again that the vinyl planks we selected were greenguard certified. Again they are not! Since we were lied to multiple times by this company we decided to call shaw inc to see if sydney clove vinyl plank was a shaw product. Turns out it was and the manager lied to us and tried to convince us that it was a product made in california with no warranty. I attached the information and picture of sydney clove we received from shaw. They still denied their lowest price guarantee. We had a similar shaw product with the same square footage estimate for installation and product by home depot for 8,000 less than what national floors direct wants to charge us. They did not honor their lowest price guarantee but the highest. We still have not received an itemized list, they are wanting to charge us more than $11 per square ft to lay vinyl planks on top of tile. This is absurd! They also told us that they would have to charge more than 30,000 to take up the tile in at 2,300 square ft house! So unbelievable. After all these lies we were told they will not return our deposit of more than $8,000 and are refusing to cancel. We are so disappointed in the service we have received from national floors direct. My husband and I are both combat veterans and highly recommend that all military avoid this company at all costs!