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National Floors Direct
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National Floors Direct
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118 complaints
26 resolved 92 unresolved
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T
8:00 pm

National Floors Direct - Poor customer service/ Cancellation Policy not honored

I answered a call coming up as Spam on my cell phone. It was national floors direct reminding me of an installation. I told them the date needed to switched as I am not ready yet to proceed and immediately the rep cut me off and said I was talking over her and proceeded to reprimanded me (while I was on the phone at work). She then proceeded to hang up the phone on me. I called back and spoke to another representative who advised I have 2 weeks from installation to change the date, I explained we are over 2 weeks from the date so lets change the date together. She then replied ok we can change it once you pay your balance in full or you can finance and get charged a $250 fee for financing plus any other add on fees. Now I am staring at the phone you want to offer me an option to finance but charge me additional fees? I then asked if I could just cancel for now until the date is finalized and she said ok but we will keep your deposit, charge you a 30% restocking fee of your price (this is with the amount I put down not the balance), contractor fees and other fees. I asked for a coy of my contract to be sent over so I can see these policies and to forward the finance application so I can decide if that was the path I should take. She then said No I will only send you the contract now. I don't want to send you the finance contract. And hung up on me. This is now the second rude person I spoke to. What an unbelievably unprofessional company. Also avoid MIke P who also said I would have no issue switching the date. I will seek legal advice since I am unable to speak to a manager at this company or come to a resolve.

Desired outcome: Deposit Refund or at a minimum switch my date of installation however at this point with such a rude staff I would prefer a refund and to not even deal with this company.

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J
12:55 pm

National Floors Direct - Installation

I was supposed to have carpeting installed on May 19,2022. I was told by the sales person they would call me the night before to tell me the time frame. They never did. I called the morning of the 19th and was told the y sent me an email at 1am in the morning. Having checked my email at 6am, I assured them this did not happen. I was then told that they would be there between 7:30 and noon. It was 8:00 and I was at a chiropractor appointment. I got home around nine and waited. I called at noon and they said one more hour. I called an hour and a half later and as I was on another interminable hold the guys showed up. The first thing they did was look at the staircase to be done and then asked me for the balance. The salesman never told me this. I said I wasn’t paying up front because if there was damage to my walls there would be no recourse. Then I lost it and started yelling that I was taking pictures of every inch before they could start. They left because I yelled. I called and the manager made everything my fault, talked over me as the other customer service people had done and told me that the 4 hr window was an estimate for time but I should plan on being home from 8am to 5pm. This is so not how it should happen. Like other companies they should call you when they are on their way. Bring trapped all day is ridiculous and a waste of time. I had no choice but to reschedule. I think the company has terrible customer service when you do finally get them. And after 7 hrs of waiting with no contact other than what I initiated should expect some aggravation. Also the sales person. Should be clear that you pay before the job is complete. I would never have signed had i known

Desired outcome: I’d like to get my money back and go with Luna. Never had problems with them

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6:53 pm
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National Floors Direct - Tile ceramic floors

NFD came to install the floors I. My house and I paid them $26.000,00. On January 10, 2022 the started the job and it took them more than 3 weeks to finish. About two weeks later the grout throughout the house started popping out, by one of the walls in the master bathroom the molding was coming out. We started to trip on the uneven tiles. As the grouting...

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6:57 pm

National Floors Direct - water resistant Flooring install gone bad with in a month

I ordered water resistant flooring thru national floors direct and they installed it on March 5th 2022, with in a month the floors started buldging and sinking in I asked them for a fix or replacement the floor coz its of no use I cant walk on it. They gave me few excuses about the moisture in the room I said its a laundry room what u expect? thats why i ordered water resistant flooring. National floors is asking for more money to repalce the floor saying thats in the contract that they will provide only labor and materials should be purchased by the customer. I reported them to county office but no response from them yet. If any one is filing for a class action suit include me too. my email is [email protected]

I wanted to sue them in small claims court but i have to travel to long island where they are based.my local court will not accept it..

So please any one has any idea to get my money back email me pls..

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9:25 pm
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National Floors Direct - Deceiving, lying, and taking money. This is a criminal act!

What a horrible company with terrible customer service! I spoke with people named Kim and Alexia. They both were very rude and treated me, their customer, so badly. Alexia would not stop talking and when I tried to talk, she interrupted me so many times. She raised her voice to the point she almost yelled and screamed on the other line. Yesterday and today...

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M
3:48 pm
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National Floors Direct - Scam, fraud, con artist

What a horrible company with terrible customer service! I spoke with people named Kim and Alexia. They both were very rude and treated me, their customer, so badly. Alexia would not stop talking and when I tried to talk, she interrupted me so many times. She raised her voice to the point she almost yelled and screamed on the other line. Yesterday and today...

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M
2:32 pm

National Floors Direct - pay chek

My name is Marco Siqueira, I have been a tile installer for 18 years, I was hired in pompanoi beach fl, by mr Rick and mr Omar (who was fired) mr rick asked me about my insurance and said that I was missing the work comp , and they told me that if I wanted to, I could work on behalf of someone else until I'm sure it's ready, they said they would charge only 1% but it turned 10, I already had all the documents in a week and they never added them, I did 5 jobs which I didn't receive in total and I realized that they were lying all the time then I saw that I had entered into a frauduling scheme, of the 5 jobs I did a client didn't like it and complained but I was ready to solve it because I have 3 people who work for me they did and it didn't turn out well but the big ones I only got compliments, now rick doesn't answer me and Omar and the supposed company that received my work don't work at the company anymore. I'm writing this so that you can take the necessary measures because I'm going to file a lawsuit against the national for theft and expolracao of an employee

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Update by Marco Siqueira
Apr 28, 2022 2:34 pm

My name is Marco Siqueira, I have been a tile installer for 18 years, I was hired in pompanoi beach fl, by mr Rick and mr Omar (who was fired) mr rick asked me about my insurance and said that I was missing the work comp , and they told me that if I wanted to, I could work on behalf of someone else until I'm sure it's ready, they said they would charge only 1% but it turned 10, I already had all the documents in a week and they never added them, I did 5 jobs which I didn't receive in total and I realized that they were lying all the time then I saw that I had entered into a frauduling scheme, of the 5 jobs I did a client didn't like it and complained but I was ready to solve it because I have 3 people who work for me they did and it didn't turn out well but the big ones I only got compliments, now rick doesn't answer me and Omar and the supposed company that received my work don't work at the company anymore. I'm writing this so that you can take the necessary measures because I'm going to file a lawsuit against the national for theft and expolracao of an employee

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D
6:55 pm

National Floors Direct - Flooring

We decided to install the new floor in our house. Jason Daniello, the representative from National Floors Direct, came to our house on March 19, 2022 to provide us quotes. We explained him that we want to install vinyl floors on our first floor and hard wood on the second floor. During the estimations, we pointed to the spot in the bedroom under the carpet where the plywood level was higher. We asked Jason whether they can also fix it during installation. He told us that on such surface we cannot install hard wood, because the surface should be perfectly leveled. Then he told us that their installers will fix it during installation before installing the hard wood floors. Jason provided us the quotes and mentioned that everything is included (removing current carpet, fixing the plywood and moving the furniture). He asked to sign the waive on 3 days cancellation. We were not planning to cancel the contract and we signed this waiver. We paid the deposit over Zelle and personal check. We agreed on the date of installation of April 16, 2022. On April 13, 2022, we were contacted by National Floors Direct with the request to come one day earlier (on April 15, 2022) and we agreed. On April 15, 2022, two installers came and started checking the floors. When they saw the plywood on the second floor, they told us that they cannot fix the plywood. We called National Floors Direct and Alexis told us that we should call third party to fix it first and then their installers are able to come and install the floors. In case if we do not want to call the third party first, they can install the hard wood without fixing plywood but the warranty will be cancelled. We declined both options, because our agreement with National Floors Direct included fixing the underlying plywood. I would like to mention that this dishonesty from National Floors Direct affected my wife health who is pregnant now. We warned NFD about this as well. Currently, we request National Floors Direct to return our deposit. During our conversation with customer service, they rely on their contract only and do not value their relationship with customers.

Desired outcome: Refund

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Did you get your money back? I am also a victim. How can I get my back?

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M
May 04, 2022 7:38 am

Like you, they deceived me and would not refund my deposit. Just two days before the installation, they called and said, "the product failed an inspection" so they can't install until a month or two months later. I requested a refund, they refused. They said it was already explained on the contract. When the salesperson came, he did not give me an opportunity to review the contract. He simply pointed out where to sign. He said he will email a copy of the contract for me to review. I have spoken with so many different "managers", but they all said I signed the contract and they are bound by it. There is not much they can do. I am looking to see if anybody is interested in a lawsuit against this company and get our money back.

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I signed contract once yet the replicates signature is on lots of the 28 pg contract. I signed Feb 26 ONLY got a copy after repeated requests TODAY May 9, 2022! I want out. We’re in Fl and what was promised isn’t being done. I’m ready to get a lawyer. I tried to cancel within 3 days but had no contract so had no idea what rules had to be followed a $25,000 job with a deposit of $8250. I’m sick.

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E
3:51 pm
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National Floors Direct - Install of hardwood floors in 3 bedrooms, hallway, and staircase

We had Brian Simone (sales rep) come to our home to give us a quote on hardwood floors. I asked it they installed stairs and he said yes. I asked him if the floors would be done in one day and he said yes. He said a crew arrives “ready to rock and roll” at the time of installment. He mentioned over and over again how life changing this would be and how...

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M
2:05 am

National Floors Direct - Carpeting

Worst company to install your carpet. Customer service does not exist. They installed carpeting with holes, black stains and run marks. I wish I had reviewed this companies reviews before selecting. I paid top dollar to have them install carpeting in my newly finished basement. I will be posting pics. They say to vacum Carpet for the week if it doesn’t go away to call them back .Big mistake number two I gave them the a bank check right away. Anyone telling you to pay up front is a red flag. I’m hoping that this message will save someone else the heart ache.

Desired outcome: Just wanted what I paid for…for a carpet with no stains and no holes

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Update by Mari Rob
Apr 16, 2022 10:22 am

I would like a refund at this point. My husband just installed all the moldings that we purposely left off be because we did not want Damage during the install. Again would like assistance with a full refund. As you can see from all the reviews there are many tactics early on that show intent to frauds like “waive your right to cancel” and “ bank check or cash” upfront and “multiple calls before the installation asking if we have the money to pay” attorney general should get involved because this shows intent to defraud the consumer

Update by Mari Rob
Apr 16, 2022 10:22 am

I would like a refund at this point. My husband just installed all the moldings that we purposely left off be because we did not want Damage during the install. Again would like assistance with a full refund. As you can see from all the reviews there are many tactics early on that show intent to frauds like “waive your right to cancel” and “ bank check or cash” upfront and “multiple calls before the installation asking if we have the money to pay” attorney general should get involved because this shows intent to defraud the consumer

Update by Mari Rob
Apr 15, 2022 2:23 am

Watch out for Jason from National floors direct. -hone #[protected] he is a scam artist.

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Update by Mari Rob
Apr 15, 2022 2:15 am

National floors direct brought out the incorrect color and carpet with stains and holes. Tthey

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11:37 am
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National Floors Direct - Carpeting

On March 21, 2022 my wife ordered carpeting for our home. A rep from NFD came out, took measurements, and showed several samples. My wife picked out a good quality carpet she knew we would like and signed a contract for $2432.00. The installation was to be done on March 29, 2022. When the installers arrived, the brought in a sample of the carpet prior to...

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3:20 pm

National Floors Direct - Floor Installation, Laminate "Total Thieves", horrible customer service

Sales Person, David King, flat out lied and said that the leveling of my floor was included in the price he quoted me for the floor installation ($4K). The day of the installation I was told that I'd have to pay extra money to level the floor or they would not complete the job. At that point, I paid the $4,000 with no option to get my money back so I had to pay $1,000 more (20% increase to total job). Leveling the floor meant mixing a 1 bag of cement and spreading it across half of my floor within 45 mins...they didn't even do the entire floor.

I spoke to customer service and they told me there is no option for a refund and that all charges are in the contract, they won't honor anything their sales rep says to the customer. They essentially SCAMMED MY FAMILY for $1,000 and said, they don't see any problem here.

I should have listened to the reviews, NEVER DO BUSINESS WITH NATIONAL FLOORS DIRECT, they are heartless crooks!

Desired outcome: Refund the additional $1,000 for leveling the floor. Honor what your sales rep told me.

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3:28 am
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National Floors Direct - None of these have been resolved none

None of these have been resolved none! I don’t know where you’re getting your information from but they pulled a bait and switch on me it’s been proven mohawk carpet has nothing to do with the carpet they have putting down in your floor. Unless you see the name Mohawk and all the other credentials that go along with Mohawk carpeting and in the same banner...

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10:15 am
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National Floors Direct - Product & service

By far the worst company to use for flooring... A month after the new floor was installed portions were coming loose. I have been trying to get a hold of their customer service since the beginning of jan 2022, I have left multiple messages and no one has returned my calls. When I try to hold on the line for a rep the call always gets disconnected. It's almost as if they don't want to hear from you unless you are getting a quote.

Desired outcome: get my floor fixed.

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8:10 am
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National Floors Direct - Lack of communication

Ordered product with this company in February 2/26. Was told product would be installed on 3/15. Was contacted multiple times to confirm this date. Had to use a vacation day to be there for the install because they can not guarantee a window of time to be there so you have to be prepared to sit at your residence for 8hrs. Contacted 2x again the day before...

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1:26 pm
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National Floors Direct - Installers world flooring llc made scratches - no help from nfd to help rectify this - they don't care about customers because they are paid upfront

Awful company - customer service people are terrorist and the only thing they are good at is stonewalling you from speaking with anyone with a college degree and common decency in management, or the owners - but "management does not speak with the customers ever" - it's we, the customers who pay for their lifestyle - their houses, boats, college tuition...

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11:08 am
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National Floors Direct - Worst business practices - buyer beware!

We purchased a home and needed to do quite a few upgrades and renovations. Due to the amount of planned renovations we decided to try and be more cost effective with carpet needs in our 3 guest rooms and basement; so we chose to work with National Floors Direct. Worst decision we could have made! Below is the list of all issues we have so far encountered...

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National Floors Direct - Misleading sales rep

We had a sales rep come out to give an estimate. Initially it was for 2 rooms. Then we decided to do foyer. Sales rep informed us it would cost 2500 to rip up tile. If we did it ourselves we could save the 2500. We initially said that we were not going to do it. We then decided to do it and attempted to call rep to inform him and he could not be reached. We contacted sales department who stated that our refund would only be 73.00. When we called back our sales rep he finally answered and stated because we called the sales department there was nothing he could do and our refund was only 73.00. We also informed him that that we would probably be financing some of it and would not be able to run credit until we closed on house on 2/28/2022. He put that in the contract. We never Agreed to COD but that was also added in contract. We are now getting called after being told by sales rep that financing was available with interest deferred for a year if paid in full that we owe 800 additional dollars because we are financing. We were never told of any of this and it is not in contract. The sales department representative says that she is the manager and is rude and nasty on phone and states that there is no one above her and what she says goes. This is horrible. She and the sales rep are misrepresenting your company. We have not even had our floors installed yet and it has been a nightmare

Desired outcome: Refund the 2500.00 that the sales rep stated would be removed from the bill and no charge for financing as this was not disclosed to us and is not in the contract

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M

Did you get your money back?

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O
Mar 09, 2022 7:38 am

Whatisin the contract. If your request is not in the contract, don't sign it

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P
10:04 am
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National Floors Direct - Order# Ma19404 Carpet installation house damages

I hired national floors for jan 2022 worst $5,100 choice i made 1st the carpet got delayed several weeks

2nd they didn't have the original colors i chose

I am not satisfied with the product and the installation very Unprofessional not business like my house got damage the carpet was not installed proper ,in the first 10 mins the installer cuts himself and bleed all over the house the walls the floors the baseboards the carpet that i add i had to clean up after

and all there mess they left behind …

Not to mention all the damages they did to the walls and moldings trims

I tell national floors customer services and they have an attitude telling me there “ policy states it not there fault that walls get damaged and floors !

No in return im sorry and that shouldn't have happen but very cold hearted customer service

I will not recommend this business to anybody And i am not satisfied

No satisfaction guarantee with what i went through !

Desired outcome: I would like damages to be fixed in my house and i would like a refund ! Im not satisfied my brand new house got damaged and the carpet is not installed proper

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Mar 09, 2022 7:38 am

Take them to court

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K
4:29 pm

National Floors Direct - Carpeting

Spent $3000 on carpeting the first floor of our house just before we moved in october 2021. 16 months later the carpet looks awful! The quality is poor to say the least and looks as if it has been walked on by thousands of people a day. Its just my husband and myself. I am a very clean person and vacuum every other day. I was told it was stain resistant yet there are marks that won't lift. Very dissatisfied with a carpet I was told had a 10 year warrantee.

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National home direct doesn’t leave you with a warranty for the carpet you won’t get any paperwork nor will you get proof that it’s a mohawk carpet there’s nothing that says it is even though that’s the sample of a show and I tell you it is there a little contract which is geared to protect them and no one else

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+1 888 400 3566
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